Category: Collaboration

Fun outreach work in interesting places

Published on by Seema Rampersad1 Comment

In recent weeks, I realised that I have been ask to work with partners at their locations for events or conferences.  I actually like working elsewhere on occasion as this adaptability must spring from my sense of adventure in going to new places and meeting new people.  This is probably a good thing as it helps me to think outwardly, as well as see what is on the horizon beyond my every day.

It was nice to be invited to the Camden Libraries staff conference at their Swiss Cottage Library again.  It was inspiring and motivating to hear the great work they are doing from the launch of their Reading Strategy (which I was able to take part in as part of their Reading Strategy board), work from parts of their libraries from new Health and Wellbeing Librarian or to the newly refitted Holborn Library, where we have also delivered two workshops.

There were great presentations from maker spaces to talks on how valuable libraries are for culture, creativity and for literacy. One of the presenters mentioned spending lots of time as a child in the summer holidays in the library whilst her parents were at work – the library was a safe space but also facilitated the development of her love of reading, learning and eventually working in libraries and the community too.  I was able to also present a workshop on customer service especially since we had recently hosted Camden Libraries along the theme of ‘The Reference Interview’, and it was a natural follow up for us to discuss how good customer service links with a good user experience and exemplary library services. I also attended a workshop on implementing the Camden Reading Strategy, and it was reassuring to hear from volunteers at their Highgate Library talk about ways that they encourage children to read and do interesting activities in the library, which also improve their literacy and use of space. There was also an explanation that their users are usually mixed demographics as there are areas of deprivation in Highgate despite the area being perceived as a wealthy neighbourhood in most parts.

In the lunch break, I was able to have a look around the library to see the children’s Library with the inviting seating areas, mini theatre and reading spaces.  I also like the physical items that you can see which demonstrates that this is a community library with the 60-year-old building still being useful and beautiful.  In the lunch break, there was an energising and great vibe for the Flamenco dancers and guitarist.  It was a great colourful and rhythmic session that got a few people off their feet for a lunch time dance.  I truly look forward to working with Camden Libraries again in the next few months and hopefully years to come.

I also had an invitation for our British Library team to present and help support businesses at the Festival of Upholstery in Sandhurst.  It was a little further than my normal route, so I was able to spend one night and two days at the festival with a hotel overnight stay.  Sandhurst is world famous as a military academy and grounds is great and wide – especially for those military parades that it is known for. The building inside is a training centre, so there were many rooms for this purpose.  Once inside, it was striking to see all the colonial links especially with India with many pictures and images of Indian soldiers.  I obviously thought of my Indian ancestors.  There were several Gurkhas on the premising and surrounding area too.

The Festival of Upholstery was held in a great hall with other exhibitors in the industry, businesses and interesting furniture, makers and materials.  I loved the prints on display, and there were some more important themes of creativity, restoration and reuse with new and old furniture and the items on display. 

It was great to see a thecutting-board by Erica Jane, that enable someone to do their designs on their dining table.  There was also some interesting materials used for filling the upholstery from horse hair to coconut husks called coya ( it reminded me of old-fashioned mattresses in the Caribbean).  However there was a great discussion on this in relation to sustainability and natural fibres or materials.  I was invited to be on a panel on the first day to discuss how we can support business but it was also great to hear the challenges and stories of upholsters on practical and inspirational advice they wanted to share with attendees – from renting spaces to studios, to switching careers, using social media to gain customers, pricing models, or to choosing materials that will not be wasted. The event had about 800 attendees over two days, and it was interesting speaking to several people on why they were there, how excited they were after doing courses on upholstery or that they just had an interest or business in upholstery.  One of the committee members and tutor mentioned that upholstery started 800 years ago, and it was fascinating to hear how it started with fabrics, cushions, stitching etc for chairs.

There was also a fabulous dinner in the evening with a delicious authentic curry.  It was nice to meet and chat to several of the dinner guests who all had great stories on why they were there.  There was definitely a tribe for those who had careers and family commitments, but now wanted to start something new that has always been a passion.  I also spent time chatting with an upholsterer Amanda from New Jersey, who is one of the few American upholsters, and I learnt a lot about some of the terminology on traditional or modern upholstery.  I also realised that it is a skilful trade that you also have to be physically adept.  I left the Festival of Upholstery feeling happy, welcomed and hoping that these lovely people will go on to make nice things and carry on the art, hobbies and businesses they have.  I hope my colleagues and I can continue to support them in future festivals or for visits to the Library.

Closer to home, I was invited to take part in a Fashion event at the new reopened and renovated Soho Theatre. I was free on that Saturday and was able to meet some local designers.  One of them, Naila, is actually showcased on the British Library’s business page, and I am able to have a good chat with her.  It was good to see a milliner, sustainable fashion designs, patterns and other great items on display.  I didn’t have time to ask my friends to come along but they would have liked it too.  I was able to quickly check out the new restored grand stage, and will certainly try to book a show there in the near future. 

Obviously, I still help run workshops in my local area and therefore meet businesses all the time. I must admit that I have been a bit quiet on the local activities in recent years and that is because my professional life has been a bit too busy, but I hope I can find a better balance so that I enjoy and support more local causes.  For me, being asked to take part in these events enables me to understand various sectors, people and communities better and give me an opportunity to meet people and have some fun too!

Trip to Bonnie Scotland

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I visited Edinburgh about 24 years ago and it was great to see Scotland then when the train trip only cost about £36.00 in advance and the internet had not infiltrated out lives has it has now.  I do have printed photos somewhere but need to see them again one day.  Last time I went we also visited Portobello and Leith but this time was I mainly here for work and some leisure at the weekend.

On my way to the University of Sterling, I stopped at Edinburgh for a while to see the city again. One of the best aspects of going to Edinburgh by train is the coastal views from York to Edinburgh – I was mesmerised by the green of the grass and the blue-grey skies so close to the railway route.  In the distance you can see Holy Island which I still remember from the ‘Lindisfarne Gospel’ held in the British Library. It is also amazing to see the town of Berwick upon tweed as it curves on the same route to Edinburgh.  I would definitely recommend a trip to Edinburgh by trip just for this journey!

 It was great to see the sights of the hilly city with the imposing Edinburgh Castle perched on the hill, the Monument, the gardens and my favourite recollection of the Royal Mile with great shops and architecture.  Princes Street also seemed to have changed from the shops that were once there and the famous Jenner Department store is no longer there. 

There is definitely something magical about the hill and the ability to see views to far out of the city to the sea and rolling country side.  The shops around the Royal Mile features a lot of the things that Scotland is famous for – whisky, cashmere, tartan, shortbread, haggis and many more.

It was great to see the Adam Smith statue and to see the location where the true inspired story of the novel on the Strange case of Dr Jekyll and Mr Hyde. There is also the sound of the bagpipes player at various spots in the city and it true resonates across the city. I do like the undulating hills around Edinburgh which enhances the architecture from the various angles you may see it. It great to go back again and unfortunately, I didn’t realised that I was actually quite close to the National Library of Scotland but hopefully I can visit again another time.

I got a short train journey from Edinburgh to Sterling for the Business Librarian’s Conference (BLA) as they celebrated their 50th anniversary.  I was encouraged to go by my ex-colleague who recommended their conferences for their relevance to our work.  The conference was great for getting to know other Business Librarians who are mainly based in academic business schools.  There were a lot of synergies with our library services in a publicly funded business library and we have similar resources and framework for our users.  The challenges and opportunity with artificial intelligence and new developments in the sector were discussed, presented and digested in a conference over three days. Business information suppliers were also in the exhibit hall and they presented their products and services.

Delegates were warmly welcomed and it was good to meet about 70 other delegates from across the country and abroad.  The campus at Sterling was set in beautiful green grounds with surrounding forest, ponds and buildings that were quietly set in this scenic part of Scotland. The facilities, hospitality and library were great to see and I felt that wellbeing benefits ranked highly in this setting. Thanks to the organisers of the BLA conference and I look forward to taking part in future.

Sterling was very green, clean and beautiful with the journey from the train station to the campus at the University of Sterling.  It was nice to see the monument to William Wallace who was the main character in the well-known film Braveheart. Some of the historic aspects of the stories are still around – such as the bridge where the battle occurred.  Also famous for the Sterling Castle from a distance and to also tour the castle at the weekend.  I loved the garden and views of the surround countryside especially on a beautiful sunny day (there was a heatwave in other parts of the UK on this day).  The Castle itself is steeped in Scottish history with its’ most famous resident being Mary Queen of Scots, and a statue of Robert the Bruce in the main entrance.  The castle tour and views are truly worth the visit. I also had dinner with our conference delegates at the Sterling Castle Hotel with a surprise tour of the observatory at the top.  I couldn’t believe it that I saw two observatories in one month! I would definitely recommend a visit to Sterling Castle with its proximity to both Glasgow and Edinburgh. 

This is exactly what I did once the conference was finished.  I went to Glasgow by train as I had never visited the city.  We also have partnerships with the Mitchell Library for their Business & IP Centre but I had haven’t visit it as yet.  Glasgow was also a bit hilly in parts with the river Clyde running through it.  You can tell that the city had a long history being close to waterways and there seemed to be elaborate Victorian and Glasgow style architecture.  The city was urban and edgy especially on a lively Friday and Saturday night.  There were great areas for restaurants and bars – with the obvious influence of immigrants from Italy with long established restaurants and cafes.  I also visited the Kelvin Grove art museum and was pleased to see the areas which explain the history of the Scottish people that was in my imagination as I saw Scotland.

I couldn’t write about Scotland without mentioning Whisky! I was able to have two whisky tasting sessions and it was an education on the drink and how it developed over hundred if years as direct result of the farms and earlier residents of the country.   It was actually know as priests in the early days as aqua vitae.  The two taking session had a similar format and told the story if the famous drink but one was set in a quaint temper building in Sterling and the other was in Glasgow near the river Clyde and docks. 

I have always wanted to see the wilder rural side of Scotland but knew I didn’t have a lot of time to do so due to other work commitments.  So I booked a trip by mini-bus to see Loch Lomond, the Trossachs and another round trip to Sterling. The Loch was only about 40 minutes outside of Glasgow and I would definitely recommend if you visit Glasgow.  It was so grand and big – it was amazing to take the ferry on the Loch to see in the hills in the distance and the expansiveness of the Loch.  The best part of the mini-bus and boat tour are the audio recordings which told the stories of the Scottish people and the natural beauty of the landscape. The tour also took us to the beautiful secret scenic spot in the Trossachs to see the vista of beginning of the rolling highlands, trees, ferns and heathers. We were taken to see some highland cows that were in a field near a convenience and tourist shop. 

This was only a short trip mixing work and play in Scotland, but would definitely like to see more of the highlands, shores or islands of Scotland. I am so glad that was able to see it again and this time I have some newer memories that I will be talking about for a while to come on Bonnie Scotland!

Key Takeaways from Pittsburgh

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Earlier this year I knew that there was going to be a Special Libraries Association (SLA) Conference in Pittsburgh USA in June, but I thought that I would not go as I had made plans to go to another conference by the Business Librarians Association in Stirling, Scotland.  However, there was news in early March that the SLA had started to make plans for the dissolution of the organization. Obviously, I was sad, worried and deeply moved to see this news as I was their President only a few years ago in 2023, and had only just rolled off the board.  However, I was not totally shocked and thought perhaps it was the best way to deal with some of the challenges the association and in the industry.  I also thought it was likely to be my last chance to say farewell to a professional organisation that I have been part of for over 20 years.  I was also the SLA Awards Chair 2025, took part on the Scholarship Committee and the conference programme was interesting for my professional development, which gave me ample reasons for going this year.   Therefore, I ended up booking my place at the 2025 SLA Conference in Pittsburgh, but it was not close to other cities where I have family, so I didn’t travel anywhere after the conference.

I flew into Pittsburgh late on a Friday night and was ready for the conference the next day.  The city itself seems remote so I was going to be packed with learning, networking and working whilst I was there.  I went for an early morning walk and the architecture looked very brutalist and concrete with large imposing buildings.  However, amongst the campus and the surrounding shopping and office areas, I realised that this was quite a well-planned and designed university city with a focus on education and enlightenment of the people who lived here over the centuries.  Pittsburgh is part of the indigenous Allegheny county and some of this heritage is still recognised in the surrounding areas.  The city was heavily industrialised in the 1800s due to steel works and was known as the steel capital of the world. However, the new civic and university buildings have great emphasis on inspiring and facilitating advancement of its people such as the Cathedral of Learning which was unmissable over the city skyline.  There was also a great public library at Hillman Library and various inspirational aspects to the campus location and its’ multiple buildings.

The conference itself was great for me to meet staff, the current SLA Board, members, scholarship winners (a few from London), old and new acquaintances from SLA.  I was able to hear from the current committee at the open board meeting about their decision making, process and some of the reasoning behind the dissolution plans. SLA members were also informed in May that SLA is likely to propose a merger with ASIST. By this time, I was happy about the finer details from both parties at the conference and how this merger will be a good fit for us to proceed – members on both sides will still need to vote for the merger.  Being at the conference left me more upbeat about the legacy and future entity of SLA and I am looking forward to the possible merger with ASIST in Autumn.  I would advocate for members to vote for the merger.

The conference programme highlights for me was the Opening Keynote by Emily Drabinski  about the challenges facing American libraries and some of the issues that affect us all from banned books to the blocking of tagging or metadata of terms for searching and findability. Emily also spoke of growing up in a small town in Idaho and how it differs in some aspect to a big city.  I also attended many talks on harnessing the power of Generative AI to shared insights on cyberattacks, tips for financial pressures, using data to proving our worth to taking on new leadership roles for multiple terms.  Past President Tara Murray Grove also gave a research presentation on history of the SLA International Conference.  I attended other presentations from SLA Asia to ideas on how to run AI workshops for staff and users.  There were also some great presentations from other specialist library and information professions who worked in business and corporate libraries which were very similar to my current role.  This collective sharing and learning are valuable to me and my personal and professional development, and I am hoping to adopt some of these insights in to my work plans.

There was the usual mix of informal networking and getting to know other new delegates.  I was pleased to meet a board member who only a few years reached out to me as President asking if he can volunteer his time on any committee.  The person was so great, knowledgeable and committed – I was pleased to see that his participation has grown from strength to strength.  It was also nice to say ‘thank you’ in person. Although I have said so online many times.

I also loved the lunch and dinner gathering at the University.  Some of the students were around but generally we were able to mingle and chat in the canteens and halls.  One of the halls had a great library which displayed photos of Princess Grace of Monaco who visited the university. In the canteen, there were student volunteers, and you could see the proud yellow and blue colours of the ‘Pitt’ campus. We also had the SLA Dance Party in one of their ballrooms which seemed to be a space for their own performances and even a ballroom.  I also found that the buildings were well maintained and thought that the students must love using the spaces. The dance party with karaoke and DJ was great fun and helped us to unwind after a couple of busy days and nights. 

I worked a couple of nights into the early morning (as I am doing now) whilst I was in Pittsburgh as I had to get some work completed. Therefore, I had little time to see a lot of the city.  But there were three great activities I did outside to the conference that was fun, and they were:

  • Trip to the Allegheny Observatory – The Physic, Astronomy and Mathematics (PAM) community organized a trip to the Allegheny Observatory and it was educational for me to understand some of the aspects of astronomy and the inspirational stories of industrialist and high society of Pittsburgh and their pursuit for the observatory for science and entertainment.  Our tour guide was amazing and also conduct programmes for young children and other groups.  The library was also spectacular to see and how important it was over the years.
  • The Phipps Conservatory and Botanics Garden – For may last few hours in Pittsburgh, I was able to see the beautiful Phipps Botanic Garden.  The Garden has achieved many awards over the years for sustainability and botany.  There were beautiful areas of the different plant types and displays of animals in their ’Jungle Quest’ which blended in to the planting.  I was so pleased I was able to attend event if it was a couple of hours.
  • Carnegie Museum of Art – Last but not least was the trip to the Pittsburgh Carnegie Library and Museum of Art.  It was great to see some of the world’s best artist in on display as well some of the local history art including an image of Andy Warhol, who is born in Pittsburgh.  There is a Warhol Museum in Pittsburgh but I didn’t get time to visit.  Andrew Carnegie also lived in Pittsburgh and made a fortune in the steel industry there, but it great to see the story of his life displayed and his philanthropy still evidence in the city today. 

I hope this brief recap of my trip to Pittsburgh gives you an idea of how good it is to visit, and it has earned a place in my heart for the obvious appreciation and celebration of learning and education – even if you were just visiting for the day, you can’t miss the buildings and homage to learning.

Public Libraries – the story continues

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I have not spent a lot of time doing social and fun things since my summer holidays and therefore I have a lot more to say on libraries and the work I have been doing lately.

This month though I have been energised and as enthusiastic as usual. I was invited to attend the Camden Libraries Staff Conference.  The conference had a programme of interesting and motivational work by teams and staff on the work that they do with their various branches across the borough.  The day started with an icebreaking team working game for us to build a structure our of paper cups that would be judged to be the highest. I haven’t been to large team building days recently but it certainly was good as an icebreaker to get to know people better.  We also had Head of Camden Libraries, Fiona Tarn, address staff and guest at the conference on her purpose for the work that she does.  This truly was inspirational to me as I have tried to use the same angle of the ‘why’ are you working in libraries. Sometime you have people who work in libraries because it is a job, for others it is a lifetime of work or purpose for their goals to help as much as we can in our roles in libraries …physical or virtual.  Therefore, I have since mentioned this a few times to my library world contacts and colleagues. 

Another beneficial aspect at this conference was to see all variety of library services and the community outreach that are provided by Camden Libraries.  We heard staff mentioned story times with children, children’s library, launch their reading strategy, start businesses, poetry bus for elderly adults, podcast and radio station, music service and not forgetting their physical spaces, collection and archives. I was again inspired by their story teller on the ‘Libraryverse’ especially from an enquires point of view on the typical questions and answers provided to customers by their staff. We were treated to live Asian music during the lunch break.

We were treated to a tour of their archives at the Swiss Cottage Library. There was also a piano in the main entrance as well as a beautifully built 1960s building in the shape of book ends! I prepared and ran a workshop on collaboration with their staff who were welcoming and great throughout the day.  The library was closed for the training but it was nice to see a lady bringing her young child after school to use the space – it was good to know that on a normal day – this would have been a part of their routine.

And as part of my normal work, I visit other libraries to deliver business and IP workshops with my colleagues.  I have been several times recently to Catford Library which is open planned in a shopping centre. There are always curated books on display and it does make you want to set aside time to read the books showcased. In my business workshop, the Catford Library staff mentioned that their library card gives you access to eBooks, magazines, newspapers, and other resource via their Libby App and Press Reader.  That very night I was excited to look at some of my favourite magazines and newspapers available to view on my own devices.  I haven’t borrowed any eBooks from my local library, who runs the same scheme, but once I get more time – I am looking forward to reading more with new found resources from local public libraries.

I sometime have to get up earlier than usual to visit libraries for work. Last week was my first trip to Putney Library for a business workshop.  It was good to see their layout and customers who were using the space for working too.  There was another Black History Month displace with a safari African theme which beautiful art objects displayed on the wall.  Nowadays, libraries are really multifunctional for meeting places, reading as well as keeping customers informed on important information on topics or community news.  Putney Library also had a café in the main reception area despite being close to other shops on the high street. 

I am likely to be inspired by more libraries in future but everyday there is something about the physical spaces that make me proud to be in this profession.  I recently heard and saw some amazing singing for the opening of the ‘Medieval Women in their own words’ exhibition but I am still to see it and I look forward to the guided tour with the curators.  I also get to go behind the scenes to basement areas to say hello and support staff on Saturdays and some evenings. It was nice to see the seasonal things that happens by our own staff members.  These include puzzle in the staff downtime areas, free library and decorations for day of the dead (it gets better for Christmas!).  We recently met informally to make time to meet each other for a chat and catch up.  I strongly believe in good team spirit and working having worked in good teams in the past.  Although I no longer work with a lot of people – I do appreciate they precious time we spent together as colleagues, and some are also now lifelong friends. 

I thank you for bearing with me whilst I write again about libraries and information professional, but hopefully I will find have some social activities and good old fashion fun to share with you soon.  Who knows, some of this fun may include time at a library or museum.  Public libraries are always at threat of cuts or are sometime misunderstood.  Hopefully you can also find the time to visit your local public library and would be surprise on how they have changed in recent times.  We also need all of you to continue to support libraries and make sure that are users and here to stay.

Celebrating Green Libraries

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In October, libraries will be celebrating Green Libraries Week from 2-8 October with the theme ‘Go Green at the Library’. Awareness and activities for a more sustainable future are more important than ever with the impact on climate change.  There many aspects that we have to remember the impact of good practice will have on our lives, our users live and the work that we do.  

The Green Library Manifesto was launched in 2023 with a partnership of many British organisations, including CILIP and The British Library.  I also attended the first Green Libraries Conference in March 2023, which was great for hearing all the initiatives and excitement of others sharing their activities and ideas for reaching these shared goals. This year CILIP’s Green Libraries Conference will be held at the British Library in November.  

Here are some small ways that I have tried to improve my own carbon footprint or share my knowledge of green libraries and sustainability in the last few months:

Improving our Knowledge and Skills

With entrepreneurs and business who we meet at the Business & IP Centre, we actually have the privilege to meet businesses who try to solve some of the world’s problem with business models or ideas that are sustainable.  Sustainability means many and different things to everyone but here is a quote I have used in the past to discuss sustainability:

WHAT DOES “SUSTAINABILITY” MEAN IN BUSINESS?​

​In business, sustainability refers to doing business without negatively impacting the environment, community, or society as a whole.

Sustainability in business generally addresses two main categories:​

The effect business has on the environment​

The effect business has on society​

Source: HBR Online What is sustainability in business?

https://online.hbs.edu/blog/post/what-is-sustainability-in-business

For businesses, there are a lot of support for encouraging best practice from organisations such as FSB, Gov.UK, the Carbon Trust and other organisation that help with best practice and insights for leaders and organisations to adapt and implement better sustainable businesses. 

Infrastructure and Physical Spaces

Living more environmentally conscious and compliant can only be achieved if our infrastructure and physical spaces are able to adapt and mitigate against damage and devastation to our natural resources and habitat. Although, one of the most annoying aspects of our infrastructure in the city are the pollution and litter that are times too visible for me.  I can’t help picking up some weeds and litter that are frequently left in my neighbourhood.  It is disappointing too that the streets are not cleaned regularly and that small items like 100s of cigarette butts can be found if you took a mile walk around my neighbourhood.  I do blame the council for not having contracts with cleaning companies that truly care about the environment and for doing more to protect our environment.  I recently went to another part of London, and even Boston USA in July, where I felt envy for the clean street they had compared to my own neighbourhood.  I know that buildings and infrastructure are expensive but I hope that we can take steps to make improvements. 

Positive Action and Collaboration  

As with an activism or change, it is actually harder to do on your own.  It is great to see that a new generation of consumers are making choices for their future and there are also people of all ages standing up for environmental issues.  You may recall about 20 years ago when we were protecting our planet by “Think Before you Print” messages in the office.  It did create a shift of mindset for us to not work paper – which eventually saves trees! Likewise, there has been several issues great shifts in our attitude and behaviours for aspects such as plastic pollution and single-use plastics.  Most of the people I know now re-use bags or recycle their plastics.  At work we have also encouraged the use of re-useable cups.  In most public spaces, there are a few bins for our recycling of different materials.  This too was a great shift from about 20 years ago.  I remember I only had one large bin and just a crate for recycling when I first moved to my current home, but now we have four bins for recycling! 

Improving Travel and Accessibility

I am pleased that I use public transport to get to work and I tend to use my car less and less due to restrictions and charges for driving around town.  I do still have a car for longer journeys but also for getting items that are larger than usual for a delivery.  There are issues with rail transport in the United Kingdom as it is really expensive to use the train for traveling further away from city to city, or up and down the country. If I lived on the European continent, I do believe that I would also use the trains more but the cost and time to travel sometimes do not encourage us to do this as often.  Therefore, I know that I use aeroplanes for overseas travel – I do know that I will not be traveling forever but hope to see the countries still on my list and then perhaps slow down to places closer to where I live.  

Accessibility sometimes comes at a cost.  As I make my way on public transport and travel overseas by planes, trains and boats – I do see that there are issues with accessibility if you have a disability or if you are a bit slower. Hopefully there will be better designs as old ways of traveling are replaced with accessibility in mind. 

We have also seen a shift on hybrid services from our workplaces to services being offered online by video conferencing.  The impact has improve journey times, enabled us to be open to the world and to choose some lifestyle changes from the time not traveling. However, Technology also has contributed to vast amounts of carbon emissions for servers and other negative energy effects.

Raise aware for the issues on sustainability

The good news about a topic that is talked about and for those who are still learning about it, is that there are of resources by information professionals or resources that can be used for raising awareness and understanding of the topic.  There are some great articles and current awareness articles for keeping on track on the latest trends and developments on the topic.  As with a living aspect and ecosystem, such as our environment, climate and wellbeing – there has to been a constant conversation and research into new information and evidence of the impact on our lives and the environment around us.  For this October, I have little time to cover everything on this big topic but I hope these personal thoughts will help to Celebrate Green Libraries initiatives and action.

Resources for further reading:

Campus to Cape Cod – a trip to New England

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The SLA Conference 2024 was arranged in the University of Rhode Island as it was the perfect venue for us to find a location on the East coast of the USA to host a conference within our budget and for the right size for this year.  It was also the 115th anniversary of SLA and I was looking forward to attending as a member of the SLA Conference Committee 2024.

I flew into Boston a couple of days before the start as unable to fly directly to Rhode Island. Boston has always been on my consciousness having friends and family there.  It was in a middle of a heatwave when I arrived and it was great to see a very big and modern looking city.  Having spent one night there, I made my way by Amtrack train to the University of Rhode Island in Kingston. I was unsure about booking my tickets initially but it all went smoothly in the end and the cost was very reasonable.  I got a non-stop train and paid $20.00US extra for business class to be sure that was a reservation to get me there in time.  There were several trains and it was not an issue in getting there.

Arriving at the University of Rhode Island was quieter than I have been before – there were some corn fields and forest close by with a campus spread out with several buildings close by.  It was great to see the wildflowers and planting in the grounds as well as the various campus buildings from the Library, Business School, Multicultural Centre, and many more that we were to use for the next few days.  I saw about five groundhogs and deer on my first few hours around the campus.  Obviously, it was very quiet those few days as it is the summer break but it was great to meet SLA staff, friends and colleagues who I have been working with over the last few years.  I also stayed in the dorms for the student experience, vicinity to the conference locations as well as the cost was affordable.

My obligations as Past President for SLA meant that I had a Board Meeting on the first day and I was as enthusiastic and grateful as ever on how far we have come and how we have all worked extra hard with our Association Management Company to get to this point in record time.  I was pleased to see staff and leaders who work behind the scenes and to meet my fellow board members.  I absolutely do not take this for granted! I feel privileged to be given this opportunity for the last three years plus my time with SLA Europe.  I am just basically ecstatic that we are doing much better and we can celebrate with members, partners and guest in this learning environment in such a special location.  Obviously, we did serious work of strategic planning and building better relationships for the best of SLA for us to last hopefully a long time in future.

I was truly proud that we were organised a programme in such a short space of time and it definitely felt like we were on the right track to give our conference delegates some great insights, knowledge, experience and take-aways. The SLA conference opening and closing keynote speaker was Brian Pichman who gave a motivational and informative keynote on Artificial Intelligence for Libraries and information professionals.  Brian was very cool and genuinely highlighted the current landscape, new technologies pros and cons, and the value of our professional role in this paradigm.  It was great to be in the lecture hall and although the seating was very steep – it was nice to see the 300 plus delegates in one space.  For the next three days, I attended several talks on Generative AI, Information Literary, News Gathering, Leadership and Career Development, technical standards (e.g. engineering standards by British Standards Institute).  We were really happy to have a full exhibition hall and for our partners to full up the exhibition spaces.  We have received great feedback from our exhibitors and partners, and we thank them for being with us in 2024!

It was not all work…there were many social moments to meet other international professionals from our dorms meeting, international 115th anniversary reception, a quiet chat in the gardens, a bar trip to the hotel venues, to dinner in the University’s dining halls and the famous SLA Dance Party in the ballroom.  I haven’t lived in the USA but being in this setting was great for my reality check on the many American school ballrooms movies I have seen in the past. Of course, I loved this part of the conference and it made me happy meeting people and the informal conversations we had.  I do feel it is a special time and I will cherish these memories with nice people at the conference. I also have time to meet some British contacts. I look forward to our future endeavours in person or online.

After the conference goodbyes, I was picked up by cousin to spend time with her family just outside Boston.  It was great to see more of the countryside in this region, and to have her as a local guide for all the interesting sights, cultural and local knowledge that she was able to share with me.  I obviously love the New England side houses and gardens – I never got bored of looking at the various designs and flowers, especially at this time of year when everything was in bloom.  We went to Hyannis on Cape Cod where we drove very close to the area where the Kennedy family estates are on the ‘Cape’.  It did make me curious to how they would have spent their time in the beautiful part of the country.  It was interesting to read on why the Kennedy family have homes there and the glamour they brought to the area.  The beaches were also nice – not too built up but relaxing, clean and warm.  I would certainly recommend going to there and it really had a good holiday vibe with shops and restaurants not far from the coast.

The same day, we also drove to Plymouth which has great significance to the early English Puritan settlers to the region.  Ironically, I also learnt about this history when I was in primary school in Trinidad and Tobago (I did go to a private primary school with British and International expats at the time).  I remember the visual images like the ones I have shared her and it is hard not to remember the story of the ship Mayflower which took these settlers to America. Plymouth has a famous rock which residents are proud of (as my Plymouth-Trinidadian secondary classmate point out). The story of the indigenous tribe and their relationship and coming together with the settlers is now one of the most endearing stories of the American story. The food on my visit was really good as most of the time I was a guest and it good for people to recommend things to me.  The region was famous for lobster, chowder and local specialities and they all takes great.  Even the ice cream had nice flavours and as it was so hot – it was good to try them.

Back in Boston, we spent a day in the city and it was a really contrast to the countryside.  There was a lot of modern skyscrapers, but more relatively old and historic buildings for New England.  We walked in the Haymarket Part of the city which had a very European design to the buildings and we also did a Duck tour on the city streets and on the river in Boston.  It was great to have the tour guide and hear about the history of the city and the buildings in Boston – I do recommend it and it was good to for seeing as much as you can if you time is short.

We also went to Cambridge to see MIT and the Harvard Campuses.  I used to order publications from Harvard Business School Press and even now, the Harvard Business Review is popular with British Library users. The campus, history and architecture were truly amazing to see and the area has a general buzz for those visiting even if there were no classes on for the summer. I know you can book official tours if you want to see more but I am certainly pleased to visit the campus – even if it was only once in my life.

On my last day in Boston, it was recommend that I visit Salem, and it was nice of my family to take me there before we went to the airport. I didn’t know much about Salem but it is a residential and tourist area attraction for the story of the Witch allegations and executions on the 1692.  It was a Saturday afternoon and there were lively activities, ghost tours and several museums to visit if you want to do more.  I am still a bit busy but it would be nice to read more about the Salem Witch Trials and the wider history of the new England region.  They certainly have several places with the names of English towns!

I only had a few days in Boston due to work and family commitments but I certainly like Boston and Rhode Island.  Driving around the region was good and perhaps I can visit again another time to spend more time seeing the beautiful architecture, history and gardens in this part of the world.

Getaways – Finding some time for balance

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As I have been busy on all fronts, I try to find time to rest, relax, do some fun things and go to out. The best thing about warmer weather is that it encourages you to go out to explore be it in the city or countryside. There are still parts of England I would like to see and pencilling time to have a break is essential for our wellbeing, enjoyment and peace of mind. I am pleased to say that this exactly what I did.

I went to Wales for an Intellectual Property Masterclass training course which I have been meaning to go to for a number of years.  It was good to visit Newport again, and this time we were based on the waterfront.  The train journey and the views were amazing. I also like that the IPO’s office is in a governmental complex in the same location as the Office of National Statistics (ONS).  These are two great governmental department that I have used many times in my career as an information professional. It was also very nice to meet other partners from other locations in the UK.  I didn’t venture to Cardiff as I did last time but it was good to see some towns (e.g. Bath Spa) in the train journey that I hope to visit another time.

I have planned a more relaxing getaway in a seaside town but it was reliant on good weather. Luckily the weather was okay for a trip at the end of May to Bournemouth. I have been before but it was a cold windy day to be on a beach.  The weather was nice and it was a pleasant time to get out of London – which can be claustrophobic if you stay here all the time.  It took about three hours to get there with clear traffic and I can certainly visit again especially if the weather is guaranteed to be good. Bournemouth had a nice seaside but liveable vibe about it and I liked the sandy beaches.  I obviously made the most of the views and one of their best restaurants down there. I like looking at the homes and the spaces they have and therefore the drive and country roads are also interesting whilst down there.

We were on the Dorset coast and the first time I heard about the region was whilst studying Thomas Hardy’s poems.  So it was interesting being in Hardy country.  Our book actually had an image of the hedgerows and therefore it was truly interesting visit World Heritage site Lulworth Cove (better known as Durdle Door) and Jurassic Coast. The drive was along rural roads to country lanes, and therefore there were some nice sites to see along the way.  Durdle Door was really impressive and one of the best social media attractions in the Covid years and therefore I found out about it when most people were visiting it then.  The coast is amazing to see and I admired the persons doing the cliff walk on such a really windy day.  You really have to be fit and wear the right clothes and gear to do these extraordinary cliff walks.

We stopped for a few hours in Shaftesbury on the way back to London.  I have seen beautiful photos of the town over the years and it known for being the famous location in Gold Hill for a Hovis Bread advert.  Apparently, the advert showed people with a Yorkshire accent but obviously the setting was in Shaftesbury.  The drive to Shaftesbury was interesting and seemed popular with local people for the hilly roads, bends and turns!!  It was nice to take some photos on Gold Hill and have a wander around for a little while.  The Friar’s church was good to see with the views over the rolling hills – which were truly beautiful and picture perfect. 

This was a short break outside of London but closer to work and home – I had some other outings.  I attended a celebration of SMEs (Small Medium Enterprises) at Small Business Research and Enterprise Centre (SBREC) – previously known as the City Business Library.  I have been visiting this library since the 1990s and it is great to see that they are still around.  It is great that they are funded and based in the Corporation of London. In a right reflection to the city, it was a pleasure to spend their celebratory event in an old Roman Amphitheatre whilst networking to jazz music from the London Guildhall School. In my past role and currently, we have supported each other for providing research and business support for users.  Most frequently, we have been cross-referring to SBREC as we navigate our cyber-attack recovery.  It was great to hear about their current strategy for business in the city and best wishes to SBREC and their staff!

The E17 Art Trail was back aging in June, which celebrates and showcases local artist, arts, crafts and designs. I made time to visit some of the locations in my neighbourhood with a friend who was displaying her artwork in a florist and also checked out the art studios and venues in the vicinity.  It was nice to see some of the regenerated areas of Walthamstow and how new businesses are repurposing old and new spaces.  There was an established artist space for an exhibition and newer multifunctional spaces such as an indoor climbing wall – which in itself looked like art with the multicoloured climbing wall.  The venue also had co-working spaces, a gym, café and family activities.  It is great that this has evolved in this area and it was a great use of space as well as building communities around these activities.

I guess you know by now that I like gardens and plants.  It was really good to take some walks around the neighbourhood for longer spells or just for my routine walks.  I was planning on visiting a garden in East Grinstead today but I had to change my plans.  However, I still have so lovely photos here of the community gardening in a local church and some of the nice plants in the front gardens in my neighbourhood. 

A David Gurteen Knowledge Café at Ipsos was another event I made time for recently.  It was in the lovely St Katherine Docks in London.  I held a birthday party there once and it had lovely memories for me.  It was nice to finally attend David’s café and be inspired but the discussions, meeting new people and seeing a venue and host in town.  Ipsos presented some interesting and provocative insights on Demography and Politics in their ‘Ipsos 2024 Generations’ report. The discussion was interesting to hear how the world population figures are being predicted and the impact it may have our own lives and resources.  I also live the concept of the Knowledge Café (having hosted one with David at London City Hall and at the British Library).  I hope we continue to use these café in-person to share our knowledge, insights and make new connections.  Over a decade ago, I met someone at one of these cafés who became a friend who then frequently met me at the British Library, presented a session at City Hall for me and even played in the Notting Hill Carnival with me. This friend passed away about three years ago.  So sometimes something as easily accessible as this can have deeper meanings. 

I am likely to be a bit busy the next couple of months with work, conference and family.  I hope to be able to spend some time balancing all these commitments.  Life is short and therefore we have to do everything in moderation but I will certainly make time for balance.

Cyber Security – The British Library’s cyber-attack: disruption and resilience

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This article is kindly reproduced here with the permission from SLA’s Information Outlook Magazine, Issue: April 2024 on Information Security. Thank you to Leslie Steele for suggesting this article, and for the Editorial Board for the continuous hard work and time.

Link to full issue: https://www.flipsnack.com/6AF9F9FF8D6/spring-2024-unqt6r4f0g/full-view.html

SLA Website: https://sla.org/

On Saturday, 28th October 2023, I was the Duty Officer managing the services in the Reading Rooms, and therefore made my way to work at the British Library for the start of the day. The night before, I had sent an email from home very late and it would prove to be my last interaction with our technology for several weeks. As I arrived at work there was panic and confusion over a major technology outage, and we were not entirely sure what the full implications were at the time. The previous summer we had experienced some technology issues, and I presumed this incident was related to that problem. I couldn’t even send an email or call colleagues on the telephone using the British Library’s computers.

Thankfully with the help of my colleagues and staff, who knew how to operate without the library’s technology, communicated with me via their smartphones on how we could resume service and open our Reading Rooms despite this challenge. With our website down, we were able to only communicate with our customers and readers verbally or via X (Formerly Twitter). The Wi-Fi was also down so it really was back to basics. The rest of the day passed without a lot of complaints, but I was on edge until we closed as I would have had to deal with any issues without having the answers for the technology problems. At least our readers were physically safe whilst I was on duty. However, I knew this would be an ongoing crisis for my colleagues returning to work on Monday and that we would have to be prepared for the days ahead.

It wasn’t until the third day without technology that we heard from our Gold Leadership Team that this was in fact a ransomware cyber-attack and we were unlikely to get back to normal for not weeks, but months. The initial disruption in hardware and software continued for weeks with no access to the British Library website or intranet. Our personal and customer computers were taken away to be fixed and new software and security updates were installed on our British Library assigned laptops. We had to go into crisis communication mode for those early weeks with staff and teams while still providing service. Some of the most used forms of communication were in-person staff briefings, email communications, and updates in the corporate Knowledge Matters blog.

The website eventually resumed in December with access to our catalogue and essential service points and information. The one most significant aspect I miss is the electronic resources for our end-users, and collection items retrieval from our site in Boston Spa. We are still a long way from pre-cyberattack content, data, and technology ability as we were so integrated; we are still unable to print from our staff profiles and while Wi-Fi access has resumed, it is in a temporary capacity compared to prior to the cyberattack. There seems to be a lot of work-arounds in our workflows and we are still apologising to customers who are unaware of the current situation. In the Business & IP Centre, we have continued to run most user services such as workshops, reference enquiries, one-to-one meetings, training, and projects, but we still miss our end-user access to electronic resources and databases.

As the cyberattack is so large-scale and the impact enormous, there has been a lot of media coverage and articles written on the attack. The media coverage made the general public aware that one of the most regarded national institutions was under threat with a ransomware attack by the group for payment within a deadline to the value of £600000 to be paid in Bitcoin. We were also aware that we had to inform staff, ex-staff, and customers of the threat of a ransomware attack especially with regards to their personal data. There were remedial measures put in place and we increased our awareness of some of the risks for data to be leaked on the dark web. Throughout this time, the British Library has been advised by the National Cyber Security Centre (NSCS) and other cybersecurity staff. In addition to being a national institution, I am sure there has been a thorough investigation and assessment on the steps that are required for recovery from the cyberattack. At the beginning of this year, staff were informed of the plan and programme for recovery as well as given an outline of what to expect in the next 18 months. It was at this briefing that the issues of the legacy systems and technology infrastructure were disclosed and the new opportunities for the library to ‘build back better’ or accelerate some of the new technological developments that were on the cards for our strategy to ‘Modernise the Library’. The Rebuild and Renew Programme was launched with more clarity on some of the work that the library implemented in time to build back better prior to the cyberattack.

The Chief Executive Officer, Roly Keating, has always been very vocal on the impact on our services, access to the collection, discovery, research, and the whole mission for sharing the world’s knowledge held in the British Library. There is a great blog post on the impact entitled Knowledge Under Attack. I also felt annoyed that this attack had impacted one of the most open libraries in the world, and in the sharing of knowledge and information for our many customers, partners and friends! However, it did highlight a couple of our vulnerabilities: lack of infrastructure development, and lack of investing in dedicated professional staff. There are some uncomfortable readings in the review report, several learning points, and other insights on how one can protect their own investments and risk management in these areas. The review highlights “Although the security measures we had in place on 28 October 2023 were extensive and had been accredited and stress-tested, with the benefit of hindsight there is much we wish we had understood better or had prioritised differently. With that in mind, this section identifies a number of early lessons from this attack which may be helpful for others as they consider their own investments and risk management in these areas.”

As an active library and information professional, I have always been aware of information security. I also helped host some information security related events in the past for SLA Europe, and as part of the Workplace Preparedness Council when we created a template for business continuity where our research mentioned cyber security as one of the threats libraries and research organisations may encounter. One of the other review recommendations is: “practice comprehensive continuity plans: Business Continuity Plans for the total outage of all systems need to be practised regularly, in addition to those relating to individual systems and services“.

With this heightened professional upskilling with SLA and my previous employers, I had looked at the time to see if a Business Continuity Plan was public for the British Library. Due to the sensitive nature of the content, the plan is not public. However, this does not prevent local departments and services from having plans for business continuity in place.

Hopefully, more people will see the importance of these plans and workplace preparedness for crisis management. In some aspects, the cyberattack has had its own challenges for our digital access as we continue to have limited access. Compare this to the recent pandemic in 2020-2021 where we could not get to the physical building, but we still had digital access. These recent crises should warn us that we can never predict but we can certainly prepare and plan for emergencies and future online and physical challenges.

At the MLA|SLA Conference 2023, I also attended a session wherein the panellist presented on ‘Cyber-crime and Information Content’ of an attack at their university. The cyber-criminals were after personal databases, unique research, and intellectual property. It did make me sit up and listen as I realised that criminals will try to attack anyone regardless if you are a research organisation or a bank! Much more so a national institution like the British Library as I was soon to find out a few months later. Ideally, I think as information professionals and good citizens, we should try to protect ourselves and our organisations from these inevitable threats as we live digitally. I have since told my friends that this threat can happen to anyone with data breaches or security risks from our local council, national passports, banking systems, retail, etc. It is obviously terrible when these events happen in our normal lives but it should also be an opportunity for us to promote digital literacy, compliance, good information governance, and security. It makes great financial and economic sense to invest in personal and organisational information security and professionals!

Six months on from the cyberattack, we are still not back to ‘normal’ in many aspects as we await the return of hardware, a fully functioning online presence, and the rebuild of legacy infrastructure. The hardest part is having to spend extra time catching up on the things I can’t easily do whilst in the office or going the extra mile to meet with customers to discuss their research needs and how we can give content and information with these challenges. It has been exhausting at times as we are constantly in a state of change or flux and though I am used to change – we are having to implore all our change management strategies and resilience. It seems we were only just beginning to get back from the ripple effect of the pandemic and now we are getting used to new challenges in the office and library. It is not a normal day in the office.

This has brought about high levels of anxiety and new well-being challenges for staff, customers, and stakeholders as with Public Lending Rights payments. We are certainly a research organisation and the cyberattack has prevented us from doing important work and business for academics and entrepreneurs. I have recently hosted tours from three university groups and partner organisations for projects. We are showing users around virtually and in person but we are still restricted on what we can access.

There is an element of regret that this has happened to us at the British Library. I also am personally annoyed that I am slower in fulfilling my tasks, and our users might not have access to the information they require in person near or far. The 18-page review of the Cyber Attacks aims to share our lessons learnt and encourages you to also be aware of the impact that this has on us; hopefully, you too can mitigate against cyber-attack or criminality. I implore you to be conscious and proactive as an information professional in your role as custodians and curators for specialised libraries, collection management, information, research, data, knowledge, insights, and other high-value assets in your organisations. Together we can empower and enlighten each other to face these threats now and in the future. And despite the disruption and challenges with the cyberattack at the British Library there are several new opportunities to learn and grow from this experience. The insights and learning certainly can make us more aware of dangers but we can develop strength and resilience and good old-fashion knowledge from the experience. The old wise adage resonates now…every cloud has a silver lining.

Further References:

Celebration and reflection of 30 years in the library and information industry

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Just as the development of the Interstate Highway System led to the creation of McDonald’s hamburgers, Holiday Inn and a thousand other new commercial developments that would have been impossible without the Interstate Highway System, in the same way we will see the emergence of information services on a nationwide basis that will be extremely profitable and nearly ubiquitous. – Al Gore, 1993

It seems only appropriate to recognise how long I have been working in the field of library and information this month as I have a vivid memory of when I started my first ‘proper’ job in the office, library and information centre (whatever you want to call it).  I have great memories of a time when life seems a little bit simpler, and I was lucky-go-happy in my outlook to life. 

The early 1990s was an interesting time to be an information professional as we were on the cusp of developments in technology but we also have traditional collections which still held books, journals, annual reports, newspapers, places to study, work and access to communal computers.  The most interest aspect I still mention to today was that the next-best-things we were expecting were the Internet, World Wide Web and cd-roms. Online searching and database creation were truly skills that were in high demand at the time.  Most organisations may have had online databases but they were the dial-up version that requires a modem for connection to a remote database, probably hosted in another country.  I still tell library users using online resources that we had an ‘online searching room’, which was quiet for staff to do their searches without distractions. 

Looking back now, some of my colleagues did not have a computer on their desk if I recall rightly.  I remember I had a computer on a small desk next to my normal office desk, and I enjoyed was getting used to using WordPerfect having used Wordstar at university. Email (just internal messages) was in the infancy, and the library management system (LMS) on DOS called Soutron (who are still around today). Nowadays, when someone tells me some of our current databases are taking long to load, I have to point out that in the past I had to sometimes run reports overnight in one of our databases in the early 1990s.  Even simple aspects of company accounts had to ordered from Companies Houses, and you may also recall Excel Cards (for company information), had to couriered to the offices if they were needed urgently. I used to put books on a shuttle bus to get from one building to another too. 

I am grateful for the training and ability to use library management systems (LMS) like these which helped me to understand acquisitions, serials (useful for SLA membership information renewals), cataloguing, classifications and metadata, financial management and reporting using for reporting on service levels to my manager.  Some of these basic aspects are still very important in my current role such as reviewing KPIs. I am still mentioned the great manager I had who helped me learn the practicalities of running a library and information service, and great for the training I received then. I was asked to participate in the recruitment of staff at an early stage and this exposure has helped me to this stage in my career.  I have met some amazing people over these years and it is interesting to see how some are still in the industry, but some are doing things that are very different. 

Our challenge is to find ways of using the Internet and World Wide Web as a mechanism for learning for understanding, and as a mechanism for “seeing things,” not just as a highway system for haphazard. – Kimberly Rose, 1995

The sourcing of books was different too as we were frequently sent newspaper articles or journals that mentioned a report or article that we then had to source.  Some customers obviously had reading lists, such as the HMSO daily list, which they read and then sent the information to be sourced from our procuring services in the library.  There were also several telephone calls that I received daily for customers asking to source information, and to order or borrow publications from the information centre. This still helps in my current role for sourcing information in catalogues, other libraries and from publishers.

The reference desk (Quick Enquiry Desk we called it) in the library was one of the most interesting aspects of the information and research work we did at the time.  Having started off in a business information library – we were constantly called for financial information from exchange rates, FT indices, share prices, stock exchange data and other financial queries.  We also had queries to use the collection and other electronic database at the time.  We even had one computer with a modem to access the internet in the library.  I do recall my colleagues going to an internet café after work to check it out!

In the 2000s, the industry was changing rapidly with the internet changing the way information was managed, provided and consumed. There were companies in the Dot.com generation, our information providers also changed.  However, there was a movement to ‘get rid of libraries’, especially physical ones. This was the period when the library’s hard copy budgets began to shrink as more content was available online, but the age of formal contracts for eprocurement.  I remember working with business analysts to understand our workflow for providing library services from enquiry, research to library materials in hand.  In came eBooks used by the Learning and Development team but we also had very expensive business information databases for research. The hardest part was the loss of physical spaces and collection depletion, with the physical library not being as prominent space or a hub as it once was for the organisation.

Although by this time we were having knowledge forum and sharing on collaborative networks such as Lotus Notes, and other communities of practices and forums (I remember reading forums in the 1990s).  It was heart-wrenching at one point but also exciting to harness the adoption and  development of information technology.  If you work in libraries long enough, you get to know the collections and users really well – you can even build communities and break down borders!  But it was also the era in the early 2000s where were had a truly professional global community where we can ask for help, enquiries, share information and knowledge more easily due to technological advancements.

It was also an age for Intranet and Portals with my colleagues worked on projects for introducing the intranet and resources management to the organisation.  I probably would have participated more on this project work but I was on maternity leave when the work started.  Newer roles also developed in the profession with other professionals using ‘Content’ and ‘Web’ in their job titles, but in hindsight it highlighted the skills and specialism that we had in this field.  The word ‘metadata’ and taxonomy were also banished about by others on the bandwagon.  However, even in my role in 2024 we are still using these word in the last week, and even today for a presentation I hosted on Philatelic collections at the library.

The age of a virtual library eventually became a reality in the mid-2000s and whatever hard copy collection was left ended up being a closet from my perspective! I didn’t actually mind because I was still very strong online providing information services, research and answering reference queries from the small collection, digital content and even the people-to-people contacts for expertise that users were looking for then (I still also do this in my current role). 

“Big data is at the foundation of all the megatrends that are happening today, from social to mobile to cloud to gaming.” – Chris Lynch, Vertica Systems

I first heard about blogs in this period and we started to see a great medium for storytelling and showcase expertise in a particular area from a professional capacity to even stories shared by other library and information professionals.  Towards the late 2000s, social media was becoming ubiquitous and popular mainstream in most people’s lives.  I was happy to see technology that was initial being used in an office environment was now becoming normalises in our relationships and everyday lives.  We started using the words digital and data more with ‘Big Data’ being a hot topic brought about with open-source access, data and the development of apps.  Throughout this time we continued to use library management systems and databases.  There were still human interactions and perhaps more so as we were able to connect with people on digital channels and social media. I started hosting events on professional topics such as Web 2.0, knowledge management, business and other areas of interest, such as those for staff women networks with my colleagues.

“Hiding within those mounds of data is knowledge that could change the life of a patient, or change the world.” – Atul Butte, Stanford School of Medicine

Moving on to the 2010s was interesting as I went through a few months of redundancy.  I still recall my now deceased manager trying to convince our decision-makers that we can still play a role in digital literacy, knowledge management, research, evidence-based, training etc. I also researched the role of an information professional at the time for our trade union response to the redundancy proposals.  However, there was still no believe in a future for us then from them.  In hindsight, it was a challenging time winding down a service that was in existence for a long time …but it meant I had a new start. I could have changed my direction and profession then but I was determined to see it through as I believed in what we can do then – and more so now and in the future. Take that!

There last 12 years at the British Library has been a time for belonging in the profession.  I still get inspired by the collection, our users, our stories, events and being in such a great library.  I am still learning something everyday, such as today whilst hosting the Philatelic Collection talk for SLA Europe.  I also have a natural enthusiasm for the profession, for people who use and work in libraries having had several changes in the last 30 years.  I think I use all the skills acquired over this time from acquisition, cataloguing, research, knowledge sharing, marketing etc.  Not forgetting planning, strategic development, management of library and information services.

Obviously, in this time I have grown as a person, especially with my volunteering roles in my community, as well as for my profession. I never anticipated being SLA President in 2023 way back in the late 1990s.  However, every day I learn and love to contribute to my profession and the development of others – and this is what I mentioned only a couple of hours ago to the Executive Director and Presidents of SLA.

“Information is the oil of the 21st century, and analytics is the combustion engine.” 

– Peter Sondergaard, Gartner Research

There are many memories of this time, the changes, places where I have worked and some of my colleagues are my dear friends.  I am not going to give up now but I will look to the future with this enthusiasm and relish on whatever the future holds. I am not going anywhere or changing my course.

A very special year – a reflection on 2023

Published on by Seema RampersadLeave a comment

I knew 2023 would be a busy year for me as I took on the role of President of Special Libraries Association (SLA), and it certainly turned out that way.  This was a year for a lot extra hours and hard commitment to get through extra work-load, on top of taking on a new role and responsibilities in my day job at the British Library.  I was fully aware that I needed to be conscious of time for my own wellbeing and my family commitments too for when the going got tough.  I didn’t do as much socialising or partying as I have in the past with my London or Caribbean diaspora communities, but found time to make sure I had some fun along the way, as well as visited new places – Milan, India, Toronto and Detroit.  Therefore, I will give you a run through on some of the highlights of this special year for me.

The first few months of 2023 I spent having clear targets for getting back to as normal as possible after the pandemic years, and this meant that although we had resumed our services by this time, we had to also incorporate the changes and the digital transformation that were gained in the years prior.  I was genuinely excited by having in-person events again and we were able to resume our normally workshops, groups, one-to-one meetings and events.  We also started a new project with London Boroughs, so it was great to outreach our services in areas, especially ones that I have not been to before and even in my own borough.  It was great to see some of the bigger events at the library too as we hosted large meeting with entrepreneurs and celebrated 50 years of the British Library in July with a staff reception.  One of the most popular library events I went to this year was the Fashion Retailing event which hosted Patrick Grant from The Sewing Bee television services as a star speaker –  and he certainly had groupies who came to see him!

I started doing a new role which meant I began going to various subject areas and physical spaces in the library which I won’t normally need to go. It made me see how a large national library like this operates, and how important our staff and processes are to maintain our services.  Sadly and annoyingly, the British Library came under a major ransomware cyber-attack at the end of October, and this has really slowed us down in a year when we were making many gains after the pandemic. Despite this, the lessons learnt in pandemic have enabled us to be more flexible, however it is our users and the sharing of knowledge and information that has paid the highest price.  I hope to learn from this experience too, and intend to resume our mission and purpose for sharing our collections, resources and expertise with our customers to the level that makes us one of the best public libraries in the world. 

In April, it was great to visit Milan for the first time.  I have always wanted to go to see a football game as a fan of Italian football since the 1980s.  It was great to see a game at the San Siro Stadium in Milan and get some of the fan’s atmosphere of the Curva Sud that you see on TV screens.  Ideally, I should have gone in the 1990s when I really was into Italian football but you can’t always do the things you want… when you want to do it.  I am pleased that I was able to tick this off my bucket list.

I also like the modern and residential parts of Milan.  It certainly has an urban feel with green spaces, great metro system and cosmopolitan feel with tourist as well as residents.  The food is always something to look forward to in Italy, and I particularly like that you can walk around easily too.  We also visited Bergamo by train and it was nice to walk around the medieval areas and the nice promenades that are great for a passagiata. I am unlikely to visit Milan again, but my decades of curiosity on what it was like has been fulfilled. 

I literally flew back from Milan to London, and the next day I flew out to Delhi for a conference that I was invited to attend by our SLA Asian Community based in Delhi.  It was great to spend time with dear friends and great professionals such as Debal C Kar, P K Jain and Ravindra Sharma, Parveen Babbar, Meenal Oak, Sushmita Chakrabarty, and so many more in Delhi at the conference held at Galgotias University in Noida.  It was extra special to spend time with Liz Jolly (Chief Librarian at the British Library) and Barbara Lison (President of IFLA 2022-2023), as well as the other Asian and international delegates at the conference.  I was also able see the Museum of India and Rail Transport Museum with special tours with the curators.  Thank you to our hosts for showing us around Delhi, and the special trip to the Taj Mahal in Agra.  Many thanks to Mr and Mrs Santosh Gupta and his colleagues for showing me around Jaipur and letting me stay as their guest at the University of Rajasthan.  The city was also beautiful to see, and the architecture was so distinctive and unique.  I was able to present and speak to various hosts in India, and the trip was truly educational and work-related too.

I haven’t had time to reflect much this year but I know going to India has been on my mind since forever as an Indo-Caribbean whose ancestors were from India – as well as growing up with lots of Bollywood movies in Trinidad and Tobago.  I am also a Hindu, and therefore will always think of India and its’ special link to my heritage and identity. I hope I can see again some of the great people I met in India, and I would happily show them around London as they did for me for India.  May their lives be blessed with happiness, and I am very grateful for their kindness on my visit to India. 

I had a few weeks in Spring to get back to normal but then I was off to Toronto on my way to Detroit for the MLA|SLA Conference.  It made sense to stay a few days in Toronto as I was unable to get a direct flight to Detroit. I haven’t been to Toronto since 2009, so it was good fun to check out the sights again in the lovely Spring weather.  Toronto is very modern compared to Europe, so there is a different vibe.  It was great to see all the Blue Jay fans after the game to bring some vibrant life to the downtown walk.  It was also great to meet a friend I met on work related social media over a decade ago in a pub in Toronto, and I hope we can meet again as I own him lunch! It was also great to see family and spend time with them.

Detroit at the MLA|SLA Conference was a very memorable time for me as I was going as SLA President 2023! I literally worked for five days in Detroit as there was a lot of preparation and meetings whilst I was there. I certainly was very focussed in making sure I covered our board duties, meetings with our old and new association management companies, our joint partners for the conference (who were very welcoming to me) and most of all – all the great people I met at the conference.  The conference educational sessions were more relaxed for me to attend although I was there as president – luckily board business meetings were kept to a minimal, and therefore I was able to get a lot of conference insights and personal development aspects whilst at the conference too.  I am still to contact some of the connections I made as this year as I have been to busy but I hope to have more time soon.  I was also able to check out the some of the social aspects of Detroit at a couple of bars and restaurants, and the Detroit Museum of Arts.  I didn’t get to go the Hitsville Museum for the birth of Motown Soul with its’ proud cultural heritage. I do have some great photos of Detroit and I am proud that SLA were able to meet in 2023, and will cherish these memories for the rest of my career.

Obviously, my work for SLA carried on until the rest of the year and at times, it was inspiring with the many meetings and discussion, and other time it was extremely busy where I had to put in those extra hours into the early hours of the morning.  I know my health, exercise routine and social activities had to be put on hold for a little while this year, but I certainly would not have given up this opportunity to lead and serve and organisation the has been around for 114 years.  I am still very committed to SLA and the profession, and therefore hope that I can continue the great work. Some of the board top level achievements this year are – closed and transition to a new association management company, new infrastructure such as tech and operational (scholarship review, magazine relaunch, new tech etc) and the joint MLA|SLA Conference.  The challenges are still there but hopefully the foundations are firmer, and we can aim for stability and growth.  Wish us luck too! Thank you for putting the SPECIAL in my year.

Apart from this, I did go to the jazz Love Supreme Festival in June, visited some sights such as the Docklands Museum when my brother visited in summer, and I also checked out a few gigs in the autumn such as Mica Millar at the Union Chapel.  I am hoping that 2024 will being some more opportunities to go out socially and get more exercise.  I already have four things lined up for January and February with family and friends. 

As I close 2023 – I wish you all the best for the new year.  I have reflected broadly here on a year when I was awake more than I slept… but I am honoured, learnt a lot, and do realised we achieved somethings, if not a lot in transition. In this personal sense, it was certainly very special.