As we look back at the year, there are a roller-coaster of emotions and moods that have engulfed us due to coronavirus COVID-19. The year started off normal except for the dreaded Brexit plans for cutting ties, isolating, restricting, control our access, freedom and creating havoc in our everyday lives, work and ambitions with our closest and oldest continental neighbours. Hearing the news on Brexit was one of the worst things you can listen to in the last four years in the United Kingdom – understandably unbearable, bored stiff or semi-engaged after 4-5 years. January was intentionally decided as the month that we left the EU with Brexiteers gathered in a cold miserable winter night in Parliament Square – good luck to them I thought! It was cringeworthy and anger inducing in great measures. Let them get what they have coming to them. It took Covid-19 to change the mood and tone a little.
Little did we know that the next few months (year in fact!) will bring about more blight, chaos, devastation and thousands of deaths would ensue. For January was also the month that coronavirus news from Wuhan started getting on our major news network in the West. There has since been disputed evidence when and where the virus actually started. But it has dominated and curtailed our lives and world since early 2020.
In February, there were signs that things were about to change gradually. The most significant for me was an Economist Intelligence Unit Breakfast Briefing in 13th February with first class experts give a clear understanding and forecast for the disruption and devastation to the global economy in months to come. I honestly thought that it would affect supply chains but not the enormous negative it would have on lives and the global economy with countries increasingly having cases of infections. Around late February, there were signs for using sanitizers in public and the office areas began to have signs asking you to use hand sanitizers in buildings. Italy was reporting ‘draconian’ measures to prevent the spread of the virus. There were more persons on the London Underground starting to wear face mask – it was then such a rare and novel feature considering that mainly travellers from the Far East usually wear them prior to Covid-19. Little did we know that it would be compulsory in public places indoors by the end of 2020. Even today at the end of December, I am still seeing tweets pleading with people to abide by the rules as the infection rates are still very high.
March is usually a happy month for me as I like the beginning of Spring and so it was a time for me to go out and about where I was able to go to the theatre and meal with relatives and friends. However by the second week in March, there was talk and signs that we needed to change the way we were socialising as the number of deaths by Covid-19 started to rapidly increase daily. We were observing Italy’s response to the pandemicbut didn’t realise that the UK death figures would eventually be worse! It was also the time of stockpiling and shortages with supermarkets struggling with normal online orders slot. By the 16th March, my colleagues and family were working and studying from home. I did go into the library on 18th March to tie up some loose ends as I was on leave a few days before then. I wouldn’t return to the building until September.
My team and I were able to thankfully transfer to working-from-home but some needed technological equipment and support to set up with working completely as a virtual library. We all remember getting very familiar with Zoom! I have used Skype and Go-To-Meeting but Zoom seemed to be the preferred options for most work related, professional and social meetings. Soon, I would be meeting my local book club on Zoom, lots of learning opportunities I took, and other work-related meetings and events. Zoom has been one of the biggest winners in this pandemic and I have heard that it was an enabler in allowing those with access to the tech to communicate with each other. I have held many meeting and webinars in this year and will try to tally it one day soon.
It was really freaky being in the first lockdown with the streets and roads all quiet. My biggest challenge to this day is the busy supermarkets and the social distancing queues. I am still trying my hardest to keep at a distance and to avoid crowds. It was nice, relaxing and admittedly a pleasure to spend time outside for daily exercise routines in local areas such as neighbourhoods, parks, local forest and wetlands. Nature has a magical way of reassuring and restoring. Someone said recently that the only real songs were sirens and birdsong in Spring in a pandemic. It is a little but like this again in December with the eventual ‘Second Wave’.
One aspect I remember is the availability of data and information on the pandemic. I am sure when we get to the end of the virus, we will have archives and memorabilia of what it meant for us. I still try to think of what life was like in previous plagues and pandemics such as the Spanish Flu. I was initially obsessed with the daily of cases and death and it was truly sad throughout the Spring. The virus was under control with fewer deaths by the end of August but as I write, we are back in the second wave with a higher peak than that in April 2020! It is truly sad and heart-breaking. I do know of people who have lost loved ones and it is a very sad time to leave this earth with little human contact and celebration. One of the best aspects of this Spring was the Clap for Carers where we saw our neighbours and clapped all the key workers for their hard work. The rainbow and messages of support in Walthamstow was great to see and even now in the winter months there has been school and homes initiatives in windows to help cheer us up.
The heart of the Summer was also a time for organisations and allies to support the Black Lives Movement as well as anti-racism in organisations. I had some of the most honest conversations with colleagues, professionals, family and friends. It is uncomfortable and requires courage to discuss these topics but it was an opportunity to finally make these deep feelings known and to work towards a more diverse, inclusive and equitable world. The world is not perfect but reminding us that social justice, equality and fairness are the true balancers of good people is a win-win situation in my books.
At the beginning of 2020, I was due to travel to the SLA Conference in Charlotte, USA and also to Trinidad and Tobago. Obviously, I had to postpone both of these trips and look forward to the day when I can go to my first SLA Conference as well as visit family and friends again. One think that was truly special about 2020 for me was being President of SLA Europe throughout this time and actually programming a different set of events and engagement than what we planned in the beginning. I have blogged about the challenges and achievements of this year here on SLA Europe’s blog. I also look forward to continuing our great work and supporting the new President Amy, our board and volunteers.
In Autumn, we were ready for returning to the Library physical rooms with reduced hours and less staff in the office. The most eerie was the journey there and back on the train as your try to maintain social distancing. Remember these trains are usually packed like sardines so it is a relief that less people are using them for work journeys – however there are some annoying persons who still don’t wear masks on the underground and also in shops. I guess they are arrogant, ignorant and don’t feel they are spreaders. There is little policing going on in London anyway so you really have to think if you want to put yourself in trouble’s way.
The Second Wave really started picking up in October with vast parts of North of England being affected and put into the new tier systems. It was possibly due to schools and universities opening up again. I also needed to get two Covid-19 tests in September to ensure that I hadn’t contacted it. There is the balancing of the economy with infection rates and so too pub, restaurants and hospitality were also closed again for the second wave in most of November. We were now back to working from home full time. I know I am fortunate as it is very testing for many people. I really do feel the anxiety, fear, sadness and uncertainties of those who are not working – it has been a very difficult year. The winter months are certainly different with less daylight and therefore if I am busy, I tend to go out at dusk. I miss plants and birdsong. The beginning of Christmas with decorations, lights and positive messages have been God sent (pardon the pun!).
December seasonal celebrations are certainly different, just as New Year’s Eve will be, but it really is a necessity for us all to be apart. I usually do make the most of things and so still see this as a special year to have that quality time with family. My neighbours are all here too as there is nowhere to go! It is strange and apocalyptic walking around in the dull coldness with closed shops, pubs, restaurants, cinemas and non-essential shops and venues. There are so many woes that I see on Twitter, and rightly so, on lack of ‘Track and Trace’, schools reopening and testing, loss of jobs, dependency on food banks, propaganda, distrust of government policies, and the NHS being overwhelmed with the virus rampant in the community. We are really deep into a difficult year.
As we end the year, both Brexit and Covid-19 are in the news headlines with one of the darkest and saddest day with 941 deaths. I am not taking any responsibility for the fallouts of Brexit! But I will certainly try to do my part and think of how we can continue to prevent loss of life and control the virus to a point to some normality. There are still problems and challenges we need to sort out…collectively. Vaccines do offer some hope, and so does every new year. Keep well, safe and healthy. Things are not going to be normal for a while but hopefully it will be better in 2021.
This month we have entered into a second period of lockdown restrictions as we are definitely in the second wave of the Covid-19 pandemic, as is seemingly happening in many places on Earth. I was half expecting this due to the colder winter months when infections spread more easily but I was hoping this wouldn’t happen. However in the last few weeks just as the US elections closed, the world was relieved and informed that Pfizer has created a vaccine that is has been shown to stop more than 90% of people developing Covid-19 symptoms in it’s preliminary trials. There are also other vaccines that are also due to come into the market, and therefore we are hoping that this will be widely administered with inoculation programmes hopefully by this time next year! Undoubtedly, the high number of 1000s of death is the darkest cloud in recent weeks but the roll out of the vaccine is certainly one reason to be positive, especially in the long term. There will be much needed research and organising in the meanwhile but hopefully this will be a success over the pandemic for all of us across this world.
I was inspired to write about upsides and positivity as a topic this month as I felt that going into the festive period, it would be a unique time in this dreadful year for to do things differently to what we are used to. In addition it has been a time of great hardship, challenges, fear, loss and anxiety in most of our living memories. As one of our darkest times, families and loved ones have died, people have suffered, work has changed, businesses regardless of size has been affected, some industry sectors are devastated and people have lost their jobs or at the risk of redundancy since the pandemic took hold of our lives in early 2020. The level of loss is exacerbated by us not being able to freely (and legally) meeting the ones we usually meet for comfort outside our households, socialise with or to enjoy simple things such as meeting friends, going to cinemas, going out for a meal, travelling on overseas holidays without quarantine, meeting with a festival etcetera – the no-go list is long. This is the necessary life of social distancing and public health safety measure in 2020. There are more fallouts and negatives of the pandemic but as we go into the holiday period (and I am looking forward to a well-earned break), I want to reflect on the positives that we can take back from 2020. Believe it or not, I was able to find like-minded content on the web whereby people are also finding ‘silver linings’ and I will share some of these, and my own, with you here.
The landscape for businesses has changed significantly this year with as much as 26% of business affected negatively by COVID-19 – we are working from home so buildings are mainly empty or have been improved with hygiene, indoor cleaner air, improved cleaning, rubbish removals and also with people having greater appreciation of working in an ‘office environment’ when they do (or can return), as mentioned in this article on FM during a pandemic. Undoubtedly, one of the biggest shifts and possibly long term ‘silver lining’ is the benefits and acceleration of digital transformation for people working from home. I have seen some news about improved gender equality for women, as traditionally they were not encouraged to work from home as it ‘may interfere’ with their availability of looking after young children. This flexibility has now been tested and in most cases seems to be a success.
The last year has definitely given us an opportunity to test these scenarios and decide our preferences for working in and outside the office. I certainly know ways I can use my time effectively whilst in the office and physical library as well as what tasks I can do from home. There will never be a perfect solution in my field as we need both physical and digital spaces but it certainly has brought us real life and learning experiences on how we can make most effective use of our time with these restrictions. Remote working has opened up the next normal. And our greatest appreciation to key workers and other worker who have continued to go to the workplace throughout this period of great change.
(2) Gains in Business Transformations
The economic consequences are a major concern that there are lots of people who are not working, have been furloughed or are made redundant. The hardship must be terrible and the uncertainty is soul destroying. High street retailers, hospitality, events, arts and cultural organisations are closed…or there is only ‘so much’ that we can do online. These business types are obviously going through one of the most difficult periods in the modern era! The prediction for the next few years is also scary quite frankly with the economy panning and borrowing levels skyrocketing. I thought austerity was a curse-word but the current situation is worse. However, I attended a recently EIU event with predictions on how things may change as we come out of the pandemic in the next 10 years. It is interesting to hear how business models will change, for example with greater automation and AI. We know there have been great strides taken with digital changes as mentioned in this article on tech ‘silver linings’ in Tech Republic – such as greater digital interactions, cyber security and greater understanding of technology with these new ways of living.
In my local area, I have seen local shops that have remained opened in the second lockdown but they have transformed the way we interact, placed and fulfil orders and services with them. There is actually a term I saw in the following article in My Total Retail which call it ‘BOPIS’ – Buy Online Pickup In Store! Get it. This is what is better known as ‘click and collect’ in the UK but I imagine it is happening wherever we can make use of online ordering and in-store pickup. I do think there are still some services we can never ‘click and collect’ such as hair and beauty treatments, dental services, gym, arts and leisure services etc. However, I have decided that I would like to support some local businesses, such as this new Italian restaurant which only opened in early 2020 by order their pannettones for my friends this Christmas. I have also noticed that a few of the shops on my high street are closed but are still being used due to the studio space that makers and designers still need for their creative businesses.
One final business silver lining, which is bittersweet, is that people who have loss their jobs due to detrimental business performances due to Covid-19, there are new businesses or persons trying to start their new ventures now. There have been shops that have sadly closed, but also some going ahead with opening in my local area. This is good for the work I do in my current professional role and department – I know there is a lot of support if you put your heart and mind to it. Not everyone is able to be successful entrepreneurs or make their idea a success but the best silver lining is that we have the time now to research, plan and test ideas. That is a big boost for anyone who eventually wants to work for him or herself and succeed in business.
One silver lining in the coronavirus pandemic has been a rethink of the need for certain business travel; many who used to travel extensively across the country are welcoming videoconferencing. Source: Practice Management 17 August 2020
(3) Better Environment
Video conferencing has changed the way we work and also the way we are communicating with colleagues, communities, friends and family. We have no choice but to avoid socialising in the pandemic. There is also very little to do but to enjoy the great outdoors. The new tier system in the UK has meant that we do not want to travel anywhere far and we are also not allowed (this really is the current situation that no one ever predicted a year ago). The best silver lining has been literally the benefits for the environment with less vehicle and air travel. We are also encouraged to shop, work and play locally within reason – the streets are a little bit busier now but looking back to the first lockdown earlier this year, there were pigeons walking around my street as there were hardly any cars. The busy urban area where I live is definitely quieter and people are taking advance of the green spaces and places to explore nature close by. I know once we get back to the ‘next normal’ with optimum vaccine efficacy stage, there may be a return to the hustle and bustle that we had pre-Covid-19. I am hoping that some of these clean environmental gains, behaviours and ‘magic purification dust’ will stick around for a long time. An appreciation of our green spaces and better environment are essential for our wellbeing, physical and mental health.
(4) Social and Cultural Appreciation
Cinemas, theatres, festivals, churches, museums, art galleries, gyms, entertainment venues, bars, pubs, restaurants and sporting areas are all closed. They have been the hardest hit in all of the pandemic restrictions. People’s livelihoods have suffered gravely and there is still no end to the challenges they will have to face in the next few months as we get back to full confidence of being able to ‘go as we pleased’. We are drinking, socialising and eating more at home. KPMG puts this shift as the ‘home is the new hub’ and the centre of operations. There might still be some who are getting food take-aways all the time, but I also understand we are just spending time indoors cooking, with old fashion home entertainment and leisure activities. We can to some extent still use the television, books, music, gaming and any other entertainment, which has seen a boost in sales and consumption. I am looking at Netflix more than I ever did in these last few months.
The main silver lining is that people will gain the appreciation of new and old entertainment mediums. Perhaps when we are able to take advantage and experience these simple pleasures in life, we can financial, socially and emotionally give more support to these basic human activities that make us connected and feel good about ourselves as well as being somewhere with others outside our normal bubbles.
(5) Healthcare and Well-being Improvements
As you know, there are great improvements and support for our health services across this world in this mad time of Covid-19. There would be many gains made from the insights and business practices for countries that haven’t had to deal with such a grave disease. Processes, information sharing and patient care had been one of the upmost benefits of the lessons learned in this pandemic. Normal routine check-ups have also seen a transformation with video-conferencing with patients invited for online consultations. I have spoken to a few people and this is now common practice compared to earlier this year when you had to physical make your way to the doctor’s office/surgery even though you may be really unwell. Perhaps in future we would automatically be given the choice of an online consultation. I do know that we still have to see medical staff face-to-face for certain ailments and treatments but this new way of consultation has been a shift that would have taken ages to go head if it wasn’t for the pandemic. Medical staff can also get the credit and praise the rightly deserved after many years of lack of investment and appreciation. Let’s hold governments to this!
People are now also opening being mindful and talking about mental health issues as the lockdown periods become more prolonged. I read another great blog about finding that ‘silver lining’ in Today (Singapore) which mentioned ‘slow living’ and hygge – which was exactly we have been doing in the last few months. The hustle and bustle, the diary packed with work, events and things to do – these have all been curtailed for time spent inside to keep us safe. There is a brilliant explanation that we should enjoy the hygge and simple pleasures in life. This is what the Danes do and there is no wonder that they are ranked as one of the happiness people in the world. Perhaps we can put this label on our activities and try to remember to do this always to ensure that we have that level of happiness balance in our busy lives.
(6) Innovations in Research and Science
This virus has thought us many things about ourselves and therefore there are many innovations that have come as a result of the changes we have had to make. We are already learning new ways to improve hygiene in public places, research, medical, digital and scientific innovations and new insights have been on of the brightest silver linings in the race to find new treatments and a prevention of the disease as mentioned in this map by Medcity.
Telehealth is Improving Access to Health Care: Digital care interactions emerge as a silver lining to pandemic’s dark cloud.
Source – Irish Times
(7) Quality Family Time
There have been some great stories on using this time for greater connection with family and close one who live in the same household. I know that has been a very negative experience for some families where they are not getting on or able to have the basic needs in a time of great stress, anxiety and hardships.
Personally, there is really no choice but to make the best of the situation that we are in and some families have thoroughly love the slower pace as mentioned in this Elle article, the no commuting time and the quality time spent together. This has mainly been my ‘silver lining’ in the last few months and I loved the spring and summer months when I was able to enjoy the outdoor spaces a bit longer. I have also love the ability to see nature, sunlight and all the elements of the day working mainly from home and at the weekends.
Going in the last festive month of the year 2020, I wanted to end on this high note after a year that has taken us over in urgent changes and various twists in the basic necessities of life. I am tired from working harder in lots of new ways in a year that has been overwhelming with the pandemic, fighting for social justice and basic empathy to get through this pandemic. However, as we go into the festive and traditionally happy month of December…even though it is dark, cold and grey, I will think and be grateful for these little gifts of hope and silver linings that are shining.
Often it is Tenacity, Not Talent that Rules the Day. – Julia Cameron
As we move into the winter months in the pandemic, there is a personal concern that we have left the bright sunny and warmer months in what will be a very tough year for all of us. Autumn is not my favourite time of year but I do usually cope and settle in by the end of October for Diwali, Halloween cheer and November Bonfire night. I do remember arriving in the UK in late September 1980s and not minding my first autumn, which was a huge change from a tropical climate I knew. One thing is for sure – the temperature is going to get colder, the physical landscape, flora and fauna will change with autumnal colours, with the nights getting longer. If like me, you have been working from home and actually making the most of the outdoors in the Spring and Summer… things are going to be different with the possible double whammy facts of a second wave in the pandemic and Brexit unpreparedness.
Real courage is when you know you’re licked before you begin, but you begin anyway and see it through no matter what.” ― Harper Lee, To Kill a Mockingbird
September has already brought new changes with schools reopening fully. The last week has been dominated with university students who are having to self-isolate in their student halls to protect themselves, and stop the spread of the Coronavirus Covid-19. The news does not stop there – there is also the economic fallout in all spheres of life. Businesses are facing further necessary restrictions with some of my friends not planning to return to the office until January 2021. The redundancy and insolvency levels are also increasing daily with people having to bear all the hardship that comes with losing their jobs. There are many reasons to be pessimistic. The optimistic vibes are scarce but if you know me – I am a trouper. I do have the unbelievable capacity to be tenacious despite the negative aspects I have faced in my life (mainly professional). I do tend to focus on the important issues and despite my happy-go-lucky demeanour with a smile, I can be determined, knuckle down and get on with it! Call it what you like but it might just be tenacity.
The most difficult thing is the decision to act, the rest is merely tenacity. – Amelia Earhart
I haven’t been into the Central of London since March 14th but have returned to the office and library for one day a week since 3rd September. It is an odd feeling getting the Tube again knowing that you have to be very careful and conscious of other passengers, the public surfaces, social distancing etc. It is quite natural to look around the carriages to see who is wearing a mask – and who is wearing it like a dodgy condom! I haven’t had to move away or tell anyone off as yet but there are a few cases of annoying mask non-conformity on the Tube, but generally it is good to go (pardon the pun) and people are being great.
The impact on London’s economy is obvious. I think that TfL are going to be struggling financially this year because as an example, I have only spent £30.00 this month to travel when I would usually spend about £149.00 a month. Of course I do not want staff to lose their jobs but it just a reminder to government that they should be more kind about raising their fares in future. But who knows…we might still get some nasty price increases too compensate for us not using the tube in the pandemic. You can never really win here with inflation! The fat cats executives at TfL must be a bit worried too – I know this from when I paid attention at City Hall. One positive is that the Poems on the Underground are out to entertain us, and also Dettol has partnered to remind us to maintain good hygiene. The saddest feeling is seeing how quiet the commute and shops are around St Pancras.
I have now also returned to the British Library one day a week and it has been good going so far. There are lots of social-distancing measures in place, and the British Library has opened to a certified standard, which is great reassurance for our readers and staff. There is a difference in the building as there are so few people in the office, public, networking and workshop areas. We are still serving people in the ‘Reading Room’ who have pre-booked, and we are very much providing digital services remotely.
We are being cautious and it is good to be back but we also know that we are still in a pandemic and therefore most of my time is still spent working and volunteering from our little box room study at home. It is a little more challenging as there is a family trying to study and work from home too. I am finding this okay but I know I am fortunate to have the space and technical equipment to do this. It is certainly not the case for many, and the digital and socio-economic divide has been discussed a lot in the last few months for most people everywhere. This is another reason I have thinking of self-motivation and keeping up personal standards in this very challenging time. Some things are going to lapse but demonstrating and being tenacious helps to get it done. I do look forward to return back to normal circumstances, but we just don’t know when that will be and it certainly ain’t looking like this year!
This month has been filled with several professional activities with my role as President of SLA Europe – I would be a liar if I said it has been easy. It has been difficult especially this year as my day job is very busy and even more so in lockdown as it very intense with my digital activities and video conferencing, as well as one full day in the office. I will have to tally the number of webinars and meetings I have had. I do know it has been worth it still working and applying myself to helping customers and other professionals as much as can. I do like having the flexibility to go for a walk and then catching up later, otherwise I just won’t be able to cope. I usually catch up with volunteering later in the evening into the early morning. I am really pleased that I am able to contribute to my professional network and take part in some really interesting events such as Reopening Specialized Libraries Roundtable Two, presented on Economic Data and Entrepreneurship, attended talks on Feminist Walk in Harlem and Veganism, Knowledge Management presentation by SLA Europe, as well as participate in a Gurteen KM Café as I had the time. The great aspect of working during this pandemic, is that it has made this year more global than I initially intended. I will be presenting at two events at the virtual SLA Conference 2020 with the theme Driving Forward.
So what else is there to do that can demonstrate tenacity?
My neighbourhood is still pulling together with the use of social media especially with a higher increase in Anti-social Behaviour (ASBOs) in the recent weeks. There is no support on the street from local police and we have to rely on community activists. There is also pressure on community policing still due to non-existence presence in my area of a heavily populated borough plus they are under pressure which the current Covid-19 restrictions.
I haven’t been far away except for work this month but it is great to see signs of positivity in my neighbourhood. These include businesses that are operating old and some new ones. I also went out for tapas with my friends a few weeks ago for a socially distant dinner. However the most comforting and strengthening is the London Mural Festival, which took place the last two weeks. Some of these are exceptional as they pay tribute to local heroes, as well as the artists themselves. The best one is the one dedicated to NHS staff, which was put up a few weeks ago (and perhaps not up specifically for the festival). It is the exemplary public display of positive roles models that anyone can see on their local walks.
TENACITY, n. A certain quality of the human hand in its relation to the coin of the realm. It attains its highest development in the hand of authority and is considered a serviceable equipment for a career in politics. – Ambrose Bierce
As I end on one of the dullest days of September, the level of deaths are rising rapidly again in the pandemic. There are politicians trying to get a grip and scientists telling us that the data is predicting threats to our well-being with some more terrible news for public health and society…still. My dearest wish to you is to keep well, safe, upbeat and obviously, tenacious. Hold tight.
“It is health that is real wealth and not pieces of gold and silver.” ~ Mahatma Gandhi
Last Spring, I remember on my morning off work, wishing I had more time to enjoy my garden in what I thought would be the best time of year. I remember telling my colleague I wish I could spend more time at home enjoying it. They do say that you should be careful about what you wish for! One year on, and we are in week six of lockdown with Coronavirus Covid-19 where our homes have become an office, place of play and everything in-between as we try to prevent the spread of the virus and keep ourselves safe in what is now known as the ‘new normal’ for the time being in the global pandemic.
It is now weeks since we have been living in our homes since lockdown, and our lives have had to change as we sacrifice our freedom in the societies that we live in across the world. Easter has come and gone and will be one to remember. We may have now gotten into a routine and begun to accept that this is what we have to do to get through this phase in controlling the virus. Since I last blogged, the devastating effect of the coronavirus on the world in the sheer high numbers of deaths has been sad and heartbreaking. The number of deaths has peaked in many countries with the daily data on deaths in hospitals and the community is still being counted. Since last month, I have also had the sad news that a distant relative in New York has died of the virus and have also seen friends on social media who have lost loved ones. It is absolutely sad and devastating to lose a loved one to infectious Covid-19 without a proper good-bye in most cases. It is with this deep sadness and survival instinct that we carry on at a time as if it is normal, although we are in desperate times to prevent more deaths, stay safe and live in what is now our ‘new normal’.
The most devastating story has been the number of medical and other key workers who have been at risk or even died by contacting this dangerous virus, exacerbated by the lack of Personal Protective Equipment (PPE). Other countries have lost many keyworkers too, but in the UK due to (including lack of preparedness and a focus on Brexit) the high level at 64% of Ethnic Minorities and immigrant persons working in the National Health Service (NHS), there has been a disproportionate amount of persons who have died or been at risk. A Black British friend called me to discuss this and she thinks it was very obvious that this is true, and also she is looking for a better term to discuss the term BAME (let me know if you have a better idea). In some USA states, there are reports of low levels of Afro-Americans residents…but higher levels of coronavirus cases in this demography. The virus does not discriminate but it does seem to affect those exposed in the front line due to circumstances.
There are several poignant stories of death and its effect on families. One of the saddest is Dr Abdul Chowdhory’s plea for PPE a few weeks before he died. There are many more whose lives were not supposed to die so prematurely and unpreparedly for this pandemic in a country as rich as the UK. There are several critics to the government’s policy and their spin on this that I see on social media more than mainstream media, especially when you compare the performance, competence and accountability of other countries.
“The true measure of any society can be found in how it treats its most vulnerable members.”
— Mahatma Gandhi
It has been remarkable that companies have used their facilities to help provide PPE, support the NHS and keyworkers in any way they can. There are several reasons for the shortage of PPE, but it has been great to see some libraries using their facilities to create PPE, and some companies who have also help in this effort to control the pandemic. Companies and employees are affected all across the world. There have been high levels of unemployment in the UK, Canada and the USA – as with everywhere affected by the economic fallout of the lockdown. This is a real issue for families on the bread line, facing redundancies or being furloughed. Businesses are also going to find it a huge task to survive, and recover when we come out of this ‘new normal’. This is a time when collectively the economy, people, government and society must come together to reset from the shock of a pandemic and humanitarian crisis.
Key workers are proving us with essential services in public services, and some private organisations such as shops and contracted services. They have been our supermarket workers, postal services, rubbish collectors, pharmacists and other services we just cannot do without in these strange times. A great number of community groups and volunteers have been providing services to people in the community in my neighbourhood, and also in all parts of the world. The ironic memoir for me is that I have been busy working during the day and so I am unable to volunteer as much I would like to. Also, I don’t want to put my family at risk so I have been sticking to the rules of social distancing. It is rightly so that communities across the world are paying tributes and appreciation to these special people with messages of thanks, support and hope. They are sacrificing their time and continuing these important activities in dangerous circumstances, which will not end for a while yet. In my neighbourhood, it has been heartwarming to see this display of support, solidarity and hope with the rainbow symbol and other messages of compassion and empathy. The reality in hospitals and care homes must be worst.
As the weeks have progressed, there is more organisation in the shopping queues and local shops are getting great support. Some of them have had to adjust their service such as the local gardeners, home supplies (e.g. Homebase) and take-away services – with some of the essential services like pharmacies and post offices are still operating. This is some of the local businesses I have observed. I haven’t been on public transport since the 18th March 2020, and I am very grateful for those key workers who are out there providing essential services. So how am I filling up my days in lockdown? Believe it or not – I have been steadily busy with work since the lockdown with switching a lot of our services to online and therefore we have adjusted and adapted our service offerings using digital and web-based resources. We have used all the video conferencing services I mentioned in my last blog post, and I have since used some new ones such as Microsoft Teams for a webinar this week. Most of the time these are well attended and there are only minor issues with sound and connectivity. Our team is now virtual and we have been having regular meetings to ensure that we are supported, communicating and working together in challenging circumstances.
For our users and our staff across the information industry – we are all very digitally aware but there is so much to learn always, and we all do not have the same skill levels. I also understand that the digital divide does still exist even in a ‘first world’ country like Britain. In addition, there are inequalities in accessibility for the young and old. Some classes have switched online. I live in a mixed neighbourhood and therefore parents are trying to home school their children but there will be other parts of this world where parents will find this extremely difficult as they may not have access to simple educational materials like books, much less so with computers. I have seen articles where it really depends on your access to home equipment and parental support that will make lockdown learning a success. It is difficult enough to do everything at home – it must be harder to become qualified teachers and trainers to children in the last few weeks. If you are doing this comfortably – keep up the great work!
I believe that most public libraries are closed in lockdown. I recently mentioned in an SLA Europe Webinar that although we are on the vanguard of delivering digital services remotely – one of the main challenges with delivering library services in lockdown is the obvious barriers for delivering person-to-person services, access to a rich plethora of hard copy materials, the events and exhibitions that a physical space facilitates. There will always be an essential use of physical space in libraries and museums.
In a lockdown, I have been so busy working that I have little time to do that extra Zoom lesson exercise or dance class on offer now. I have been mainly catching up on Continuous Professional Development (CPD) with all the free webinars that are available. However, I have made an effort to take my exercise time seriously and have been out on my walks most days.
Mindfulness has been a keyword we have been seeing more in the last few years, and this has been some of the ways we are able to cope with the pressure, anxiety and mental illnesses that the lockdown is sure to cause in all of us. I think you are superhuman if you don’t feel a little bit uncomfortable in lockdown without our normal freedoms and human interactions. Therefore, finding the time for conscious wellbeing, wellness and fitness are essential and I have been making full use of my time in the open air.
I have been enjoying time in the garden and really do appreciate the time I have spent in it recently. I have even managed to do some guerrilla gardening in my neighbourhood as a form of exercise and swapped plants with another local resident. In this time off, I have absolutely loved my exercise time walking around my neighbourhood and discovering new parts. This is the best time of year for seeing all the blooms and to appreciate all the support and community solidarity that is shown in windows in Walthamstow. I have particularly liked discovering local persons who lived in the area as displayed on blue plaques or local heritage signs. These are great signs to see the soul of the area and to reassure us that things will hopefully be better in the future. It has also been great encountering the Free Little Libraries in the neighbourhood.
I have also had a wander in the natural areas around or close to Walthamstow. I want to cycle and may do so next week. I was able to go out in the fresh air to visit the Walthamstow Wetlands, Epping Forest and the Chalet Wood Bluebells in Wanstead. There is also something very positive and energising being outdoors in nature that takes you away from the claustrophobia of being in lockdown. Nature has an amazing way of reminding us that some things are bigger than us and we need access to escape to these beautiful areas. I do understand that not everyone is able to get away and therefore may be stuck within their home walls, and in urban densely populated areas. Some persons have been reprimanded for not observing social distancing rules in parks, and even my local park has reduced its’ opening time to prevent gatherings in the evening. It is a time for us to really appreciate our green spaces, and ensure that we maintain our social distancing so we can continue to use it in lockdown.
One of the most treasured memories of being in lockdown (and we still don’t know how long this will last) is spending time with my family. We are watching film, listening to music, cooking and baking in our time. We are getting our groceries locally, and weekly at the larger supermarket. The supermarket is a lot better but still short of some supplies – the toilet rolls are back but the flour supplies are extremely low. Everybody is baking apparently. I have gotten some flour from the Turkish shops locally. I am enjoying my time with family, but I am thinking of family and friends who are on their own. It has been great to chat and share some time, over the fences, with our neighbours close by too. This must be a deeply challenging time and we must try to stay in touch – even if it is a quick hello.
As I end my thoughts for this month, it is now almost 40 days in lockdown as I was away from the office since 13th March and I know a bit more on what to expect and have developed a routine. I am more than grateful to our healthcare and keyworkers who are on the frontline of this pandemic, and my sincere condolences to the families of the thousands of persons who have died across this world. Take care of yourselves, stay safe and well. There is no doubt about our role in helping and supporting each other in our societies in this great time of need.
Like you, I didn’t realise that our lives and way of living would change so drastically since my last blog post in February. I have been keeping an eye on the developments in China since January and I have mentioned Coronavirus in my last blog post, and social media since February but there was very little to prevent us from what we are now witnessing and experiencing in our own lives.
On 23 February on my drive back from the South East, the radio mentioned draconian measures enforced in Italy to prevent the spread of the Coronavirus (COVID-19) – little did we know that this will lead to other lockdowns in the UK and most parts of the world. We are truly in this together and I am covering my experience of this time in quarantine, social distancing and social isolation, as they are now known. We are also going to give this virus a good fight and there are amazing human stories that are a result of this strange and exceptional time in history.
The Coronavirus (COVID 19) virus is evidently infectious, contagious and dangerous to humans all over this world. It is currently having a devastating impact with a high level of mortality in China, Italy, Spain, Iran, France – with growing numbers in the UK, USA and other countries to follow. This virus has not only affected our working lives but the whole essence of our being and freedom with uncertainty in unprecedented times. We must stay in our homes with our immediate families to prevent the spread of the virus, and to decrease the pressure on health systems. The only places we are allowed to go to are places to get food, necessities and exercise.
I have read about the history of pandemics but never thought that there will be a time when we will be in the same situation. I was amazed to see that these plagues or pandemics were threats that humans have had to fight off since the beginning of time. The infographic above was shared on social media and is a great eye-opener for previous pandemics, to the modern epidemics like Ebola, SARS etc. I still remember reading as a child that we say ‘Bless You’ after sneezes due to the plague whereby the Pope Gregory encouraged it as a blessing for the ill. Quarantine is also the Italian word for 40 days isolation (Quaranta) from the Middle Ages when merchant ships return to ports to prevent the spread of foreign diseases. It is also interesting to learn that Shakespeare also lived and wrote through the plague with references in some of his major works like ‘King Lear’ and ‘Macbeth’. It was also a terrible time for the theatres and other social gatherings such as theatres, which were closed in that period.
The most intriguing for me is the Spanish Flu 1918. I vaguely heard it mentioned in the past but due to the current coronavirus, there are similar references to it and a reminder that only a few living persons now have memories of it. The National Archives has a letter from 28th October 1918 by E.S. Bennett from Walthamstow with the rate of death is mentioned as “Doctors are on ‘constant call’, while undertakers ‘can’t turn the coffins out or bury the people quick enough”. IWM 96/3/1 (28 Oct 1918)
There are some other interesting blogs on this topic if you have the time to read – “In 1918, the death rate in Britain exceeded the birth rate for the first year since Government started maintaining records in 1837. Yet this was not due to the First World War, but to so-called ‘Spanish Flu’’. It is reassuring to see other human experience of this in the past and that it is not going to last forever despite the high level of death. These experiences will hopefully make us more resilient for the future.
Now back to the present time Coronavirus pandemic. When Ebola was getting under control a few years ago, I do remember this video by Bill Gates but it is interesting to hear his prediction on the current pandemic and the state of unpreparedness if this was to be on a larger global scale as it is now compared to the West Coast of Africa. This is now real. Believe me – I have family and friends in lockdown all over this world and we are worried and concerned about their safety and welfare. We have been hearing first hand from relatives from Italy as the scale of the pandemic increased, and they were put into lockdown. We were having first-hand stories on the situation and the changes they have had to make for work (getting permission to move about by Commune in Italy) and remaining at home. This was soon to be our own experiences. I remember seeing the sale of pasta flying off the shelves and the queues outside supermarkets in Italy as the country went into lockdown. However, they have generally been organised and didn’t have the level of panic buying as in the UK for groceries. Their tone has become more and more concerning as the weeks progressed with further bad news with the viruses devastating effect in Italy.
Italy is by far the hardest-hit country in terms of recorded deaths as I write this blog post – even more than China where it starts perhaps late November 2019. It has been heart-breaking in the last few days seeing the level of deaths and this has to be investigated further for the reasons for the spread of the disease there. There are probably a number of reasons for the spread of the infectious fatal virus – Milan has links to suppliers in China, there was a football match in Milan between Atlanta (from Bergamo) and Valencia, the commutable towns close to Milan which are affected, and the whole social way of life and extended family life in Italy. It also has one of the highest aged populations in the world and other contributions to the spread – from the Italians communal living in flats, church attendance, general close human contact with the extended family and friends. This was sadly breathing grown for the virus and contagions to spread. This is just my personal view and thoughts from what I have read, but hopefully, there will lessons learnt from this devastating impact of Coronavirus in the Lombardy region. Similar stories are also now unfolding to various degrees of death and virus cases in Europe and other parts of the world.
In the early weeks of lockdown, the Italians in quarantine were able to use their time to spread cheer, joy, happiness from their balconies and neighbourhoods. This has changed in recent days due to the sheer devastating number of death and virus cases coming out of Italy. In Spain, France, Iran and the UK – we have all been cheering on our healthcare workers and key workers through this difficult, anxious and dangerous time on the front line.
In hindsight, we could have all been more prepared for the pandemic with critical care information, preventative and preparation for our lives and the health service. There has been a slow build-up of information for us to be more vigilant – with was your hands better, sanitizer and eventually with social distancing and self-isolation. Eventually, the state had to step in due to much movement in our everyday lives to work, school, business and other commitments. Coincidently, I was off from work from the 13th March and only went in for a few hours on 18th March. Since then we have been working form home and adjusting to life.
At short notice too, I had to drive to Derby to pick up my son from University. My 16 year old had just finished his mock exams but was told that same week will be the last week of his year. This was also an abrupt end to his secondary year with a quick assembly to wish his friends and teachers goodbye…for now. Graduation ceremonies are also postponed. I do agree this had to be done because I think we were not aware of the impact on and the dangers of children spreading the disease further to others in society. Nurseries and other children services are also now closed. For parents with young or special needs children – this will be a challenging time. However, I think in the next 5-10 years, children will understand this shut down was for the greater good and it is to help with the prevention of the spread of the virus and support for our health systems.
Just like my colleagues at work, we were also unprepared and shocked by the lockdown that has been happening in China in the last few weeks. I made the decision to go into work on the 18th March to tie up a few loose ends, and even though I have worked remotely one day of the week when my children were younger, I haven’t done this at all at the British Library as we are very much face-to-face interactions with our customers in the reading room, workshops and in one-to-one advice. In the last ten days or so, we have really had to adjust our offering with continuing some of the digital information services and knowledge that we can share remotely. We have been working swiftly to change our programmes where possible to be delivered from our homes and I think this is going as good as you would expect considering the unexpected and unusual circumstances we find ourselves. Our physical events have moved to online events and we are seeking research resources that are open-sourced on the Internet. However, most of our resources are still unavailable due to the contractual and technical issues and are not available remotely. The library’s rich hard copy collection is also locked up securely until we are able to access them again. Information Professionals in the 21st century are digitally advanced and some of us are able to offer services remotely, and curate content that is available for free.
Some of the winners in the digital switch in lockdown are systems such as Zoom, Skype, House Party, Whats App and VPN (Virtual Private Network). Also, effective digital communications have been an enabler in this real-life crisis management scenario. I have hosted and attend video conference meetings at home using Go-to-Meeting in the past, and will continue to do so in lockdown. We are also looking to host online learning and workshops with Go-to-Webinar. In both my stay-at-home day job and volunteering with SLA Europe – we are using these technologies. As with human behaviour – there is a lot of humour and reassurance with some technical issues that we are all experiencing. It certainly is a learning curve! However, I have been through the 7/7 London Bombings, the London Riots 2011 and other causes for working from home in a crisis.
It is also great to see that people are looking after their wellbeing, mindfulness, kindness and exercise routine despite being stuck at home. We have also hosted webinars for working remotely and doing research from home. Some of the best tips are to make sure you have a routine, a positive mindset, exercise, be realistic on what you can do from work, and also use your time wisely. This is where our home lives merge with work life and you have to understand your own boundaries.
One of the most remarkable aspects of the pandemic was access to food and essential supplies. As I was off work on the 13th March – I noticed that there was panic buying and the supply chain was disrupted to a very severe level. These carried on for about two full weeks until my supermarket was able to introduce social distancing and more sanitised procedures for their customers and staff. Local shops have also been useful to supplement some of the supply issues the UK was experiencing. The whole joke about toilet rolls selling out was amusing…but seriously, it was also the same for fruit, vegetables, rice, bread, pasta etc. Online deliveries were also most affected and I was unable to get my normal slots. Even if I do online food shopping now, I am not sure if I can get everything I ordered with the disruptions in supply. The use of bidets in Italian homes may be one of the reasons there wasn’t the toilet paper panic buying there. In the UK since lockdown, there are also cases of people breaking the stay-at-home rules by having parties or going to beauty tourist spots when they should really stay in their vicinity.
One to the biggest impact is that we are not allowed to travel and fly as freely as some may like, but seriously it is also one of the components for the escalation of the infections of the virus spreading so easily in the age of globalisation. It is also great that we may have some light relieve on our CO2 emissions in this quiet travel time. Airlines and travel agencies are obviously struggling due to travel restrictions but it may be a good time for us to reflect and change our behaviour with regards to unnecessary flying.
The virus has no boundaries and affects all of us. It really brings to mind the way civilisations are organised, governed and the role of citizens. Businesses have had to shut down and are only able to open in cases of necessity. There are still some businesses that are still open like take-away food services, pharmacies and pet shops. The others are closed due to public health orders to protect staff and the public from gathering. This fatal disease has not discriminated and so, big as well as small businesses are affected. The self-employed, charities and other voluntary organisations are also affected. Even if you are retired – you are still affected, as you do not have your freedom to roam. The pressure is building on businesses to adapt and implement their business continuity and crisis management plans. There are some positive aspects and re-purposing such as companies that are helping with changing their models – such as producing sanitizers, ventilators, Personal Preventive Equipment (PPE), food supply rather than restaurants, etc. However, it must be clear that the global economy will be affected and there are hard days ahead with a recession predicted. There are some companies that are stepping up to the challenges, collaborating and also protecting their staff and clients. The trade unions are also busy looking after workers and making sure that workers are protected in this very difficult time. We will also see that the use of goodwill and kindness will be essential when we press the reset button when this is over.
Local community groups were foreseeing these changes before workplaces and government. One of my neighbours quickly organised community leaflets for older or non-digital neighbours to contact us should they need help with shopping or anything in the imminent lockdown. Thankfully we are able to coordinate and support each other on various local services and also cheer each other on in these difficult times. It is strange going around with shops and businesses closed. As we are allowed an hour of exercise, I have tried to go out every day for a walk locally to get some fresh air. It is difficult in an urban setting to practice social distancing but most of us are trying to keep our distance. In the run-up to lockdown, I had to cancel three social events with friends, and even birthdays and Mother’s Day are celebrated apart. We have been in touch with friends and family by Whats App, Facebook Messenger and Zoom – just imagine if we didn’t have these technologies and only had to rely on letters.
People are also using this time to catch up on all the leisure and homebound tasks that they do not have had time. This is one of the best aspects for using our time in lockdown to do the things we never really had time for – film, music, reading, gardening, talking more and spending time with dear ones in our homes. I do recognise that not all of us have families and there is a lot of loneliness, anxiety, depression and mental illness that will be exasperated by being confined. I dread to think of the homeless, people with mental illness and in the community who are less fortunate and how they are coping with this. I do believe that they are being cared for by social care and local government agencies.
As the pandemic has spread across the globe, concern for the wellbeing and safety for family, friends and communities near and far has become an obsession. This is a global issue for human life where ever we are. It really is unique in our living collective experience. We are facing the same issues from within our homes and we are reliant on the same care systems to get us through it. Unfortunately, this is still on-going and we are still to know the devastation that the virus will have on less prepared and poorer countries. Italy, Spain, China, France Iran and USA are leading the death barometer, and they are struggling – we can only hope that the impact will not be as devastating in less developed countries. The assistance offered from Cuba and Russia and other countries to Italy has been good to see online and restores your faith in humanity. This story from the New York Times is a must-read on the situation for families in Italy during the Coronavirus pandemic.
Since January, there has been news coming from China but the number of deaths at first is alarming and the lockdown was weirdly fascinating to see in the news. However, since the virus’s exponential spread to Western Europe and the Middle East, this has been one situation where you can look at the news on social media and get information, news coverage and datagraphics that is supplementary from the normal broadcasting agencies. I am also able to keep abreast of the developments in the Caribbean and North America from social media and website feeds. I have been looking at facts and figures at BNO Newsroom, World in Data and the Financial Times (who has loosened their usual pay-wall). There are also the usual suspects – fake news, misinformation, disinformation, propaganda, fraud, cybercrime and scams by rogues. This is also a gentle reminder that the NHS has a great number of information centres and libraries with professionals who are providing library and knowledge services.
With the COVID-19 pandemic overwhelming healthcare systems and some level of lockdown in all corners of the world, we find ourselves in an unprecedented era of information demand. At the same time, the pace of discovery and dissemination of information is faster than ever before, creating uncertainty and stress about where to find reliable answers. …While these initiatives have not been associated with the COVID-19 pandemic, the urgency of our current situation has shifted the focus to developing solutions to improve the knowledge ecosystem today.
– Dr Brian Alper EBSCO The Development of a Covid-19 Information Portal
The most important lesson to learn about Coronavirus Covid-19 is that we are fragile as humans. Good health and access to healthcare are the most important factors in our lives. This is something some of us have known for a long time and it is with utter respect and understanding that we should invest, support, provide and reward our health services in this country and around the world. Public services and local government services are also in need of our support to keep the engines of society and humanity at an equilibrium. Outside hospitals, good hygiene and sanitation are getting attention now but there is still a lot to be desired. Low paid ‘key workers’ have been providing us with our essential foods in the urban environments but we should be grateful to everyone – from the rural farmers, delivery drivers, the rubbish collector, postal services, local shop keepers, emergency services, police, firemen, park keepers, pharmacists etc. Those who do not use these now vital services, or any public services should go live in their own isolated country! Whilst we are inside our homes, the key workers are out in the front line fight overtime in the good fight for us.
We still are in the heart of the Coronavirus pandemic and I am not sure how this will turn out for all of us. The cost of human life is enormous. And the impact in the economy is also bad. However, we need to support our health care systems and services. We also need to support everyone whilst we stay at home, follow instructions to avoid social gathering and practise social distancing. The human stories that find their way to the media are exceptional and very heart-breaking such as the medical staff who lost their lives, to the thousands who have died or been affected by the virus. One thing about past plagues in previous centuries is that life carried on to a certain extent and humanity was not totally wiped-out. Obviously, it is very sad for the millions of lives lost such as in the Spanish Flu 1918. I am not sure what the situation will be with Coronavirus by the end of April (or in future months) but we will come out of this hopefully together.
Everything and everyone has become a player in this real-life apocalyptic movie with this deadliest disease in our modern memory. As we spend time with our families and dear ones, we must cherish and care for each other. We are discovering things about ourselves, and hopefully using this strange and quiet time in quarantine to do some fun and creative things we didn’t have the time to do. Love sustains. We will also be better resilient persons for understanding life and love in this time of coronavirus.
You just have to walk around in the quiet streets to realise that our human life is on pause until we beat this virus – country by country, community by community, and human by human.
This year I have to up my game with various new challenges in my professional roles. At the same time, we are all living and breathing news, information, knowledge and insight that are shared or published on a daily basis in our leisure, social, cultural and business activities. I am now SLA Europe President for 2020 and in practice, this means that I use, disseminate and think about information and knowledge as a professional for about 10-12 hours on most days. It doesn’t stop there – I have a family and various other commitments but if you know me, you will be aware I also consume information in my downtime via social media and news channels. There is a lot to notice in the information ecosystem I am going to talk about on here. However, all is not perfect in this complex and interconnected information ecosystem and there is always so much work to do to maintain the nutrients and care to make sure that information does not become disinformation, misinformation or event a parasite. Information professionals act as gatekeepers, angels, knights and custodians of best practice, and when it comes to information should be recognised for our passion, integrity and commitment to the cause and purpose.
Information is like the glue that holds together many aspects of life – it is energy and a kinetic flow for all human interactions. Thus understanding information ecosystems and how it is manifested in humanity, processes and communities is important for the healthy state on any of these levels and forms. We must acknowledge that information is power, and we must guard and protect it from being compromised, corrupt or worst – extinct!
It is not difficult to define the information society (as I have done on my blog before) when we are consuming information and sublime messages in various tradition media, and now the ubiquitous digital landscape with the proliferation of technology and social media. I chose the word ‘ecosystem’ to relay the interconnectivity of information and knowledge but also because it was used frequently for the 15 years in the arrival of Web 2.0 and the digital revolution. However, in my recent research on the topic, it seems that a lot has been written about the ‘information ecosystem’ that is definitely having an impact on all of us – from farmers in a rural part of the world to a busy city dweller in an urban environment. We all become part of this ecosystem, and so it needs to be healthy and maintained for the benefit of the good fight.
There are a few definitions I found on ‘information ecosystem’, but the most comprehensive is for a study from Internews – Centre for Innovation and Learning: “the term “information ecosystem” is used to describe how local communities exist and evolve within particular information and communication systems. Within these systems, different types of news and information may be received from outside then passed on to others— through word of mouth, key community members, phone, the Internet, and the like. An examination of an information ecosystem looks at the flow, trust, use and impact of news and information. An information ecosystem is not a static entity; it is by nature constantly evolving and changing. Nor is it a discrete form; it can be defined at many levels, from global to national to community to interest-based groupings within communities”.
This encapsulates my thoughts on information being almost 24/7 on our conscious and unconscious lives. From word of mouth, key discussions, smartphones, the internet, traditional media and content (in whatever format). There are many sources of valuable content for information professionals but is also consumed in our private time. It is also adopted in most people of the world and in all forms of life. The digital revolution has had the same impact on society that the industrial revolution had on mankind.
In this Guardian article, the writer Lydia Polgreen critiques the current wellbeing of this information system with issues such as fake news, consumerism, manipulation and other ills: ‘the creation of tools that allow anyone to be their own publisher has made it possible for new voices to reach large audiences around the world …The collapse of the information ecosystem has already wreaked havoc on our political systems. It has undermined democratic elections. It has shaken basic trust in institutions”. This is the situation when information is an asset and information is power – information is used to push us in detrimental directions that are not objective or beneficial for our own wellbeing or that of the wider society. Trust and integrity are some of the practices that need to be maintained and injected when this ecosystem breaks down. This is when information professionals and experts who have an interesting in keeping high standards are essential for up-keeping the status quo in the industry and for all purposes.
The Web consists of numerous Web communities, news sources, and services, which are often exploited by various entities for the dissemination of false or otherwise malevolent information. Yet, we lack tools and techniques to effectively track the propagation of information across the multiple diverse communities, and to model the interplay and influence between them. Also, we lack an understanding of how Web communities are exploited by bad actors (e.g., state-sponsored trolls) that spread false and weaponized information.
Being an ‘information ecosystem’, one media is reliant on another for this to function correctly. I read an article that the loss of a good information ecosystem may also affect journalists, advertising and other media-related industries. There are issues such as Bots and ad-blockers that will deter true digital advertising and therefore endanger roles within the industry, but also decrease advertising revenue. It is argued that we get less foreign news as news organisation close down, whereby thousand of journalists have lost their jobs, and few new agencies that remain may have their own agendas. We may have to rely on news from social media sites and our own networks. However this network information is not varied, consistent, may lack credibility and analytical qualities that journalistic training may provide. It is not all doom and gloom – there are challenges but Deloitte writes that new digital landscape gives companies more opportunities to harness data-driven and analytics with can then be used for better strategies and performance.
If I could, I would add an eleventh commandment to the first ten: Thou Shalt Not Distort, Delay, or Withhold Information. You can drive a system crazy by muddying its information streams. You can make a system work better with surprising ease if you can give it more timely, more accurate, more complete information.
– Donella Meadows, Thinking in Systems
As a librarian and information professional, we are reliant on research using information systems, books and content in all formats. Hey, we got to do, what we got to do to get that information! Obviously, we need good sources and relationships with researchers, writers, publishers and information providers. It is also an opportunity and necessity for us to share information face to face.
Recently, I was invited to a Breakfast Briefing hosted by The Economist Intelligence Unit at Fortnum and Mason in Piccadilly. It was mind-blowing, insightful and enlightening to hear the global risk impact by an expert Economist on the topical issues that will be affecting us. With the growth in numbers affected by the Coronavirus Covid-19 in the last month, it has been a true demonstration of globalisation with the virus affecting persons from different territories who were resident or travelling to these areas. This is a classic ‘spiral and escalation’ example of the information ecosystem that we rely on for our news and current awareness. So here is a perfect example for us as we listen to a world-class economist talking about the top five global risks in person, but also launching a well-researched report, later providing customers with a webinar…and anyone can keep abreast of their analysis from their social media feeds. Being a client of the EIU gives us value-added content and services, but as information professionals, we also use their sources for reliable and evidence-based information and insights to pass on to our own customers. This to me is a perfect example of an information ecosystem in my role.
In the Spring I am also planning a Knowledge Café with David Gurteen and Dominic Kelleher, Knowledge Management Guru. This will highlight the need for face-to-face conversations and the techniques by business leaders in resolving issues and relaying tacit knowledge and insight to other individuals. The best aspect of the Knowledge Café is that is non-hierarchical and information can flow freely and without barriers especially away from technologies in an informal environment. This is another healthy form of the information ecosystem.
So how beneficial is your information strategies, governance and work plan?
In the workplace, an information ecosystem with information professionals at the helm is a value-added asset and gives companies the competitive edge. I write this from my own professional experiences and recollection, but I am only just reading in ‘Business Information Review’ that a Reuters’ report in 1995 entitled ‘Information as an Asset’ concludes that ‘The digital revolution is here – few assets are as critical as accurate and timely information. In tomorrow’s information society information is the dominant commodity’. Rosemary Nunn also points out in the article ‘the innovation ecosystem and knowledge management: A practitioner’s viewpoint’: ‘Leveraging the knowledge of the human capital in your organisation is one of the best ways to drive innovation’. There is a real benefit to ensure a health airway of knowledge and innovation and she suggests that you ‘Don’t leave innovation to chance, develop an innovation strategy and define your innovation ecosystem. If you don’t know what you know, how do you know you are being innovative – define your knowledge map and engage in activities to curate knowledge across your organisation’.
Information professionals work hard massaging and alleviating knowledge across organisations as well as other similar functional roles like communications teams. Information as an asset has to be managed with flair but practical such as this advice for leaders on Brexit …‘make sure your business is as strong and organized as it can be from within. Get on top of your information. Ensure you have a clear, current and accurate understanding of your market, customers and competitors. Develop the skills of your staff at all levels. Senior management that feels in control of the nuts and bolts of the business will be in the best position to enter into new enterprises with confidence.’
In the digital age of social media, professional motivations and intentions require an effective information strategy that is based on integrity and standards to nourish, build and maintain an ecosystem of trust and reliability within the landscape. It is great that there have been concerns and conversation about fake news, online abuse, cyberbullying, Bots, et cetera in some of the literature I have read and noticed. There is evidence of the negative aspects such as fallouts and untruths within the ecosystem that we will continue to have, even before the digital age. It is just more intense now! And like some contagious disease or natural disaster – we must remain vigilant of the danger and consequences for all of us.
In wrapping up, the information ecosystem is a truly living organism that reaches inside all of us in one way or another. It is essential for our own wellbeing, though it may be vulnerable to risks and damage, it should be cared and nurtured so that it benefits us all throughout its flows and life span.
As we get closer to the year 2020 and the closing of the last decade, I have been looking back but also thinking of the years ahead. It has been a decade of great change on the political, social, technological and human landscape reflecting on what is going on in the world. There have been numerous highs and lows as expected in such a long period. The present is grounding us to what is happening now but there is bound to be a wonder with what is ahead when we look at New Year’s number ‘Twenty Twenty’ – 2020. We even have to get used to saying, writing, hearing and seeing it. This blog post gives me the opportunity to reflect, adapt and anticipate what trends may be coming our way.
Past, present and future: it makes it easier for me to look at this in these three categories to clarify what this means, mostly for my own self-awareness. However when I started researching this topic, I quickly learnt that it is an analytical and forecasting technique that is also being using to show how quickly the world is moving on major issues for example sustainability, climate change and technology due to changes, innovation and higher levels of disruptions. In my busy personal and professional life – there are great experiences and photos for me to share these three timeframes with you here.
“My yesterdays walk with me. They keep step,
they are gray faces that peer over my shoulder.”
― William Golding
The last decade has seen a lot of changes for me professionally. I was working at City Hall in 2010 with changes already happening with the arrival of the dire austerity plans hitting libraries and other public services across the United Kingdom. I hung on with our team to our jobs until early 2012 right on the cusp of the start of the Olympics. There was so much anticipation and preparation on the one hand with a once-in-a-lifetime opportunity, but then we were dropped like hot potatoes to be made redundant and disbanding of services. The heartache of seeing colleagues lose their job in the heart of London with the Olympics which was in our breath and bloodstream was very hard to get over but we survived.
We were able to experience sadly one of the defining moments of the austerity decade that thousands of people have to endure. Some of us are not better off financially and thankfully for the support of family – we are able to manage. This first-hand experience is only the tip of the iceberg of what austerity really meant for basic infrastructure to people’s health, well-being, opportunities, education, public provision (no police station with the increased crime) and degeneration of libraries in the UK. I know some of the stronger survived but it certainly wasn’t fair for many people and this is with the benefit of hindsight. I also had people cut me off on social media when I left City Hall but most importantly the ones who mattered…stayed with me. I knew this would happen from my experience in the 2000s. I was just waiting for it to happen as an ever-present information professional.
Eventually I was employed again at the British Library and this has been one of the highlights of the early 2010s. I have grown and developed in many new areas but I was also able to use the experience I have built up over many years. I don’t feel so odd when I have to use old and new information and library skills. It also helps when I see the past brought to the present in exhibitions, collections and digitally in the libraries and museums world. This month I visited the London Metropolitan Archives and the British Library’s exhibition on Buddhism – and you will get this point.
We have also seen a lot of changes on the regeneration of my local area in the last ten years and it was one of the defining eras of new volunteering and community activism for the neighbourhood and me. Due to having free time due to redundancy, I was able to take part in the Street Party to celebrate the London Olympics in 2012…but then I never stopped!!! Due to my amazing neighbours and community spirit, we have been able to put on 8 fabulous street parties, poetry events, book clubs, Christmas parties, use social media, promote civic activism for local issues, and look after our community with great camaraderie. We literally look out for our neighbours and neighbourhood, such as creating What’s App groups and social media accounts for all of this!
My neighbourhood has changed from a sleepy suburban town to a buzz hive of activity. There are negatives for this – such as Anti-Social Behaviour (ASBOs), drug dealing, professional beggars and high levels of litter. However, I was able to push myself to new activities such as writing basic poetry, organising Spring-cleaning, starting guerrilla gardening and this winter I am participating in my first pantomime in ‘A Christmas Carole’ by Charles Dickens. This was also my inspiration for writing this blog post looking at the past, present and future!
I was also able to do a lot more volunteering for my profession with SLA Europe and stopped being Fundraising Chair for The Lloyd Park Children’s Charity in 2016 after 12 years. I will look back at the last decade with fondness for the new and exciting things I learnt, the new experiences I gained and also the fabulous time I spent with great people and loved ones. The holidays and travels are always a great highlight in this enormous world and are entrenched in my memories of the past.
“It’s being here now that’s important. There’s no past and there’s no future. Time is a very misleading thing. All there is ever is the now. We can gain experience from the past, but we can’t relive it; and we can hope for the future, but we don’t know if there is one.”
― George Harrison
As in LIVE in the moment of now, it is both exhilarating as well as concerning. All the big topics I can honestly think about presently are Brexit, Climate Change and much progress already made is being damaged! Most things in my life are stable but there are still everyday worries and stresses that make me wonder what the hell is going on. Just look at some of our media and politicians! Politics is affecting all of us at present but they are very disruptive and move swifter than the previous decade. This could be a result of social media, but also the volume increase, manipulation and incensed use of mainstream media that is used to polarise us. It seems to be an on-going battle with new life and professional challenges such as data protection, fake news, privacy, racism, bullying, and various negative broadcasting. Information certainly is more intense with some people probably rightfully switching off from all forms of media. I do think that presently social media is still a very good facility for communication, and the world is generally a better place for it. Politics will affect us all and is currently in an awful state but we are more engaged regardless with an opportunity to share our views, voice our concerns and opinions with the people we want too online and offline.
Climate change and sustaining our planet are hot topics that are right up the agenda in the last years and especially the last few months. We have seen young Greta Thunberg mobilise children and adults across this great big old world for environmental concerns and activism. We also all know about Extinction Rebellion. Food, travel, air quality, poverty, homelessness, diversity and inclusion etc are all various topics where work is still in progress. There are good days and bad days for all of these issues, and like so, we have to live in the moment but also find ways to make good choices that will sustain us as well as our fragile planet and environment. It’s only a few years ago we implemented the plastic bags ban, saw more of the reusable cup and ‘single use plastic’ become a no-go. Positive policy and behaviour change are possible and we should not give up!
It is not all depressing in the present, I still find ways to keep my positivity flowing by exploring the new, interesting events and shows in the city. I love that you also see all the ‘live’ moments people are having around you on their Instagram, Facebook and Twitter accounts. Yes, the present is not perfect but somewhere in this world, the sun is shining and a new day is dawning. I am also very grateful for every new day that I am alive to be with my family and friends in the present.
“The past is always tense, the future perfect.”
― Zadie Smith
As we creep into 2020, it is great to know that some things will always remain the same but it is obvious that there will be new developments and ways of living that we will adopt and adapt in our lives. After all, 2020 is just a number created to represent time.
I am certainly not a clairvoyant with a crystal ball and will not predict the next day, much less the next decade. However, this is what scientific, evidence-based and good research is able to do for us. Trends and forecasting are used all the time to help us plan and prepare what may or may not become a reality. I have the privilege and access to authoritative published research in my role as an information professional, and therefore I am able to research very serious topics that will have an impact on all of us.
I recently popped into the busy technology department of Selfridges when I went to collect an online order that I couldn’t find in local shops. Seeing all the smart technology is a great eye-opener (pardon the pun!). There are innovations and inventions that are here already and there are more to come on the horizon. Wearable technology is here and according to Mintel market research on “Wearable Technology 2019” – “There has been an increase in ownership of all wearable devices, with the most significant jump being in the adoption of smart ear-buds. As a result of the increasing popularity of these products, more and more manufacturers are offering their versions. Meanwhile, fitness bands/sports watches continue to be the wearable that consumers are most likely to own”. Consumers are also using it for controlling smart home devices, making contactless payments, monitoring security, social media, fitness etc. The smart glasses were certainly a new way to see and interact with things.
One of the burning issues is consumption of natural resources and the environment. There are questions on how can we make this world more sustainable and ethical in our policies, businesses and our own personal responsibility. GlobalDataOnline has their great Trendsight predictions and analysis to tell us about the MegaTrends that will affect us all regardless if we are generations from: Baby boomers to iGeneration. In the report ‘Trendsight overview: Sustainability and Ethics – Meeting social and environmental challenges amid growing populations and energy brands’, these megatrends highlighted are: Social Responsibility, Ethical Wellbeing, Fairly Traded, Created Fairly, Ethical Luxury, Localism, Trust and Transparency, Resource Scarcity and Environmental Responsibility. These are all great topics that make my heart sing! The same report looks in great detail at the past, present and future trends. One of the great sector examples with the changes we have seen in the last few years is plastic pollution and recycling which concludes that: “in the past five years, recycling schemes were being used by several types of retail outlets, and will remain a crucial consideration for retailers in future. Retailers at present are more prominently shifting away from the use of plastic, while innovative recycling schemes will propel into the mainstream five years or so in the future”. Do make some time to look at these reports and you will be inspired or in-the-know on what is in store for the future.
My own personal view, simply and most importantly, of the future is that I want my loved ones to be happy and healthy. I also want this clarity and vision for humanity and the Earth. I know there will be developments in technology and gains in progress with living standards but there is so much work still to collaborate and work on together as so many people are outside of these acceptable levels, struggling with being happy and healthy. I am not able to control this but in my own way, step by step, little by little, I can only hope that we keep this beautiful planet and its’ people safe and well for years to come…and certainly to 2030. Ask yourself too what you want for the future.
For an Information Professional, it essential that we understand so many aspects of the customers we serve, technology, infrastructure, resources and society in general. It is hard to isolate all of the threads that make a good information service. In the last few months, I have been keeping a close eye on the role and conversations of information professionals in relation to the term ‘Future Ready’. It is a term that has been used by schools in the USA to prepare their librarians and information services for the “leading edge of digital transformation of learning”. It also seems to have been used by other companies to signify preparedness, trends, adaptability, continuous change and innovation as shown in Accenture’s view on it.
My first recollection was in 2011, when Future Ready was launched as in initiative by SLA to prepare members for the concept with a dedicated 365 blog posts. The term was used then to motivate professionals to harness the following Future Ready ideas:
Collaboration to accelerate the availability of useful information
An adaptable skill set that anticipates and responds to the evolving marketplace
Alignment with the language and values of the community you serve
Building a community that connects stakeholders in mutually beneficial relationships
Currently, there is more information on the web on what it means to be ‘Future Ready’ for information professionals, with the most apt piece mentioned in the American Libraries Magazine stating that expecting and preparing for change is one way of being ready, but also digging deeper to find ‘change is useless without considering values’. The article elaborates: “we need to look at trends and changes with consideration of our own professional values (confidentiality and privacy, diversity, equitable access, intellectual freedom and expression, preservation) and the values that we seek to provide to our communities (a civic commons, democracy, discovery, education, literacy, public discourse). And so looking at changes, we need to ask ourselves what they might mean for intellectual freedom, for education, for equitable access, or for any of the other values that drive our work”.
Nick Poole, CEO of CILIP, has presented on what is ‘A future ready information profession’, which also aligns all the guidance I have mentioned above and the link has some great slides too. This was interesting to read as another CILIP article on the British Library leadership reiterated that our values are at the core of what we do. It is on this basis I was able to prepare for my talk on the theme ‘Future Ready’ entitled ‘Promoting and Celebrating Diversity in Delivering and Managing a 21st Century Information Service’ at the inaugural SLA Europe conference held on 5-6th September 2019 at Newnham College, the University of Cambridge. I felt I had to cover this topic in my blog this month as the conference left an imprint on me, and having researched my own speaker topic on ‘Future Ready’, I wanted to highlight this here with you. I am unable to cover the whole conference programme but there are some key points below for future proofing as an information professional.
The conference was my first full attendance at a UK conference. I reminded myself that it was extra special for me as President-Elect of SLA Europe, organised by great people who I know well, and also not far for me to travel. Newnham College was a great venue choice and the whole inclusive programming and organisation was an excellent and thoughtful experience for me, and hopefully other attendees. The setting and history of the college at this recess time was peaceful, invigorating and ideal for a conference. I particularly liked the garden tour and hearing from the head gardener about the plants, the layout of the garden, and the past and present women and men who developed the college. The college library tour was also interesting and gave us a practical insight into the working of a historic and functional library. The venue is inspirational now by past and present famous and influential women, and some men, who gave the college its’ great reputation. The college is bound to create future influential and great leaders.
To set the tone it was interesting to have Dr Jessica Gardner, the University Librarian and Director of Library Services welcome and opened the conference on our role in organisations and society as information professionals. She reminded us of our strengths in building networks, learning together, collaborative working, our deep knowledge of resources that is transferable to other settings, and that we should aim to work well in partnerships. I also loved the slide with the words – Integrity, Diligence, Honesty. There was a call for us to not be neutral when there are obvious levels of inequality, and the important role that information professionals have in their organisations and communities for the future of research and information services.
The Opening Key Note on ‘A practical model for distributed digital leadership’ by Cerys Hearsey of POST*SHIFT was great for demonstrating digital leadership where it is not only top management’s responsibility but also everybody’s responsibility. I liked the example of some of the effective and open digital leaders being the ones who listened to staff that were closest to their customers, for example the leadership at the company Haier. It was also a different perspective from the digital giants we know and a very non-hierarchical approach to digital transformation.
There was also a common theme of the digital archive, information services and the future of these services. I am familiar with the The Guardian’s Archive, and so it was interesting hearing Richard Nelsson on the selection of stories, the use of data mining for analytics for gauging popular keywords and how a simple historical newspaper article could lead to a more creative outcome such ’12 Years of a Slave’ film. Apparently anything on The Beatles always draw in a popular readership. It was interesting to hear about uses in past content to create new media stories.
Maria De La Pena from the IE Business School Library in Spain also spoke about Artificial Intelligence (AI) and libraries. AI is becoming more prevalent in various walks of life and so Maria spoke about the ways it can improve and free up time for library and information staff, who may be under pressure with budget cuts, and have to use AI so that they can carry out more value-added work. Obviously there are pros and cons of more AI in the sector, but it was good to hear with some excitement on what opportunities it will bring to the services we provide.
The theme of collaboration, project management and cross-cultural services were put across by two talks by the multi-site Judicial Office of Scotland and Chatham House, also known as the Royal Institute of International Affairs. The speakers have all had experience in challenging projects of change, influencing stakeholders and creating efficiencies. In the library world – they are working with people, physical library spaces and also content that is paper and digital. This all requires a vast array of skill sets and competencies to offer cutting edge services.
I love learning new topics and one of the newest I learnt was ‘Nudge in Libraries’. It is the subtle use and awareness of ‘human behavioural economics and psychology can, if channelled ethically and effectively, lead to the development and implementation of behavioural nudges which collectively enhance well-being’. I loved the Nudge techniques introduced at Coventry University to create a better UX (user experience). I can see this being adopted with colleagues in the workplace, or even in the home, as we all need a little coercing sometimes.
The first day ended with Xuemai Li from York University in Canada sharing her experience on mindful transitioning under library structuring. She shared tips for undergoing change in roles, departments, the ever-present restructuring, budget constraints and how to still provide the same level of service and developments. I personally understand this pressure and the impact it can have your health and well-being, therefore this was a useful reminder and inspiration for me to think of mindfulness exercises that has worked for Xuemai. I had the practical session on Mindfulness first thing the next morning, and I really have to include the exercise in my busy diary daily for my own good!
I also attended a fab workshop facilitated by Anne Welsh of Beginning Cataloguing (@beginningcat) on cataloguing and the metadata practices. It was a fun experience to demonstrate international standards in cataloguing, and how specialised information adjust to these confines. During lunch and dinner, it was nice to get to know other delegates better in a more informal and social way. Being a member for SLA Europe for a number of years, I was able to meet old and new counterparts.
Day two presentations started with the brilliant Dr Katherine Schopflin on the use of Knowledge Management as an asset for organisations and the value that has created when this is part imbedded in the culture of an organisation. It was interesting to hear about the individuals who are the ‘aristocrats’ and the role they play in the knowledge gathering and harvesting process. It is also a valuable lesson on losing knowledge of staff when they depart an organisation, and therefore some on the advantages of capturing and re-using knowledge. Katherine has co-written the book ‘Practical Knowledge and Information Management’.
Good information governance, record keeping, ethics and data integrity were covered in the three morning talks. The Qatar Foundation had implemented a high tech enterprise-wide information management change management process with high levels of information governance and records management. Matthew Platt spoke about the cultural importance, significant differences and languages in the Middle East,+ but also the values of religion and family that were most important to the people in the region.
Predatory Publishing presented by Simon Linacre of Cabells is also a new topic for me on scholarly communications. It is like a form of cyber-crime for academics where online publishers are abusing and presenting journal articles that are of poor quality and research. This is interesting as it showed that some rogues will cut corners in whatever field you may be in. I haven’t thought of this before and being aware of the issue will help if I need to help customers find information in future.
Presentations on Fair Data Principles (Finable, Accessible, Interoperable, and Reusable), Competitive Intelligence and Business Insight presentations also highlighted that information, data, analytics and intelligence are some of the core activities and skillsets naturally attuned to information professionals. It was interesting to see the use of metadata that is searchable but findable for the present, and also in the future. The competitive intelligence and business insights talks mentioned the use of good ethical practices although we live in the present in a mainly open source digital world. Information and Intelligence are value assets that can give you a competitive advantage and should be integral to your strategy. I also like that Lara Lopez Boronat (from Spain) mentioned that Bain & Company are using social media for corporate analysis as a lot of information is available in ‘hidden messages’. If like me, you have been working in business information for a long time – you are sure to be excited by the current practices, but also the talks and the future potential of data and intelligence mentioned.
The final topic presentations were to highlight the diversity and inclusion agenda of the conference with a presentation on ‘The Future of Female? Exploring Patterns of Gender (im)balance in UK business, pharmaceutical and electric vehicle research practices’ and my own talk mentioned above. It was interesting to hear the call for balance in research by female – where the perspectives are not one-sided, and there is more inclusion for groups that a particular subject research may directly impact. We were both advocating for greater representation by gender, race, ability, sex orientation, well-being, minority groups…and for everyone. I wanted to cover everything that we have achieved in creating a diverse and inclusive workplace and profession, but also to acknowledge that there is still a lot of work in progress. Hopefully I was able to put across my main points in 15-20 minutes and going by the feedback received, I think my talk was punchy as I intended it to be.
The conference closing keynote was by Simon Chalpin, Director of Culture & Society at The Wellcome Trust highlighting our role in preservation, storytelling and also the importance of people in everything that we do. Simon brought all of the elements of the physical with the digital, the scientific with the cultural and the past with future.
We ended the session with a Questions and Answer session on the Future of SLA Europe by SLA President Hal Kirkwood, SLA Europe President Simon Burton and myself as the forthcoming President in 2020. There are lots to be proud in what we have achieved with this first SLA Europe conference, our annual early and new professional awards, excellent events programme, engagement and other great volunteers who help and make things happen in our groups and board here in Europe. There is still continuous work in retaining more members and attendees, advocating and attracting hard to find persons in the profession, and also collaborations with other professional bodies such as CILIP, IFLA and other geographical chapters of SLA in the Arab and Asian regions. I already have a whole list of things to do for 2020!
At the end of the conference, I had many take-away and learning points which will help guide and inform my work in this field. It also makes me more confident in my understanding of the issues, challenges and opportunities in this sector. Attending the conference has also made me aware of key contacts in their subject fields and I know I can draw on this network should I need their expertise in future. I am also looking forward to assisting SLA Europe at the Internet Librarian International conference in October 2019, and also picking up other new, innovative and thought-provoking topics. I do truly feel equipped and ‘Future Ready’. However in the information field, there is always a mixture of experience and knowledge but we also have an adaptability for what is new and around the corner. And so with every turn, I hope and will prepare to embrace and tackle future changes head on as they come my way.
“…We came up with the word Twitter, and it was just perfect. The definition was ‘a short burst of inconsequential information’, and ‘chirps from birds’.
And that’s exactly what the product was.”
Jack Dorsey –Co-Founder of Twitter
I am celebrating ten years of actively using Twitter this month and there is much to reflect, think about and hope for with this brilliant platform. There are many fabulous benefits as in individual, as well as in a professional capacity, for using Twitter over the years. You may have been on another planet if you haven’t heard of or used Twitter. Twitter is best described as a micro-blogging platform where you can share a lot in ‘Tweets’ that are messages in limited characters, photos and other multi-media. I have seen multiple definitions of tweets in the last few weeks but as a reminder – a Tweet is “an expression of a moment or idea. It can contain text, photos, and videos.” A tweet, in essence, is a ‘nugget of information and by extension, Twitter a tool for the sharing and dissemination of information’. In the wider world context in politics, social interaction and humanity – there have been great impact, both negative and positive. We should not let negative human behaviour stop us from using this tool to communicate and connect with people who we may or may not agree with. Since the early days, there has been much development of the platform, some regulations and several business, as well as social networking benefits.
Humans have been using texts and symbols to communicate for over century. I have just been to see the ‘Writing: Making You Mark’ exhibition at the British Library where I witnessed human’s great achievement of writing, carving and printing notes, letters and symbols to create our own mark in this beautiful world. The exhibition gave me a chance to “reflect on works of genius that wouldn’t exist without the writing traditions of civilisations past”. In the bigger picture perspectives, Twitter is powerful but also a humble experience to all that was written, craved, printed and typed in the past. We should remember this. The time has past for you to think about using social media – it is a necessity in the Web 2.0 world of social media and interactions.
The best way to remember my Twitter anniversary here is to jot down some of the ten top tips I have experienced in the last 10 years:
1. Good BusinessCommunications – I currently run workshops and webinars on social media to highlight some of the business benefits of using Twitter, which usually include strategy and ideas for good customer services, brand awareness, communication, brand credibility, building relationships, etc. In ‘Get rich with Twitter: Welcome to the World of Microblogging’, there is a fabulous quote on Twitter which states that it is a standout name in micro-blogging. The site has cut a ‘new path right through the overgrowth of information excess, showing all a new way to speak and heard’. As a communication tool, “Twitter makes it possible to get to the point and get down to the real business of communicating in a real and meaningful way. To the business person, Twitter enables a message that values the customer’s time, offers immediacy of product or service availability and helps establish a brand identity via brief but easy to remember messaging’. There are several opportunities to go viral and reach millions of customer or alternatively grow your following organically and develop meaningful business relationships. It is also where people will be talking about your business, and a lot of other fun things. There have been several examples of negative public relations on Twitter and the quick fire responses that are needed to mitigate and control further damage. You can also be liable to libel if you are not careful on Twitter.
2. Library and Information Community – I started using Twitter in a professional capacity whilst working in an information centre. There are several reasons to do so for we must harness and appreciate new technology to tap into the wisdom of the crowd. There are honestly too many excellent uses for Twitter, as I have elaborated here. There are also several concerns in the negative and dangerous misuse of this platform, such as with Fake News, Bullying, Racism, Trolling, etc.
I am hoping to use this blog post to clear some of the headspace I have after many years of using Twitter (almost) daily, heavily and full-heartedly. As information professionals, we must be at the forefront of using collaborative technologies and social media to reach out to our customers, community, other professionals and keep abreast of topics of interests.
3. Live Tweeting – To this day, I find Live Tweeting and Real Live Tweets the most refreshing feature of Twitter. This works hand in hand with hashtags (#). Searching for trending hashtags topics daily, and creating your own is one of the most exciting functionality of the platform. In the heat of the moment and mood, you can also ‘develop your own rhythm and reason for how and when you’ll launch a hashtag’. Live tweeting is also great for letting you know what people are talking about and is a powerful source for news breaking and hard to find information from traditional media. There is the major issue of fake news but hopefully as a professional, you may be able to spot the differences and champion good information ethics and best practice. I also have a lot of fun in my social life and share some of that by live tweeting ( #youdoneknow).
4. Trends – Twitter is great for finding out the hot topics over the last few hours, days and even as a database for old stories. I honestly use it as a database and use it frequently for searching for odd or obscure topics of interest or discussion (conversations in my head anyway!). It is great to use it as a knowledge management tool for finding expertise in person, places of interest and specialisms and good old-fashioned knowledge. This can be global as well as local. If the information is not there – you can even start the conversation with a question. Easy as that.
It is also great to see trends on topics of discussion on the system called Trendmap. Trend jacking is also good fun and I love finding hashtags on popular culture to see what other people are saying on a point or subject. It is also a great source for research or to scope for knowledge on a hot topic.
5. News and Citizen Journalism – Social Media has changed the way we can share, create and find out news. Journalism has also been turned upside down and inside out. Twitter is an important source and facilitator for generating news stories and citizen journalism. Twitter is sometimes my first port of call for news and even traditional media uses it for groundbreaking and live tweeting stories. It is also an excellence source of information on international affairs, culture and local information. It is even better when you find information from someone with local knowledge and kudos. Obviously there are issues on fake news, misinformation, manipulation and post-truth if you get your information from unreliable and distrusting sources.
It was reported that ‘in the case of the 2015 Paris terror attacks, those reporting on the destruction were generally ordinary Parisians’. In the 2011 London Riots, I do remember being one of the first tweeters as I had just come from picking up relatives from the Tottenham versus Atletico Madrid football game in Tottenham where the initial riots started and saw some of the tensions arising. This riot was known for the spread of misinformation, which was unhelpful at the time.
We still need professional journalists for newsgathering, creation, analysis and presenting. The evolution and balance are that there are now tweets that are mentioned in the broadcast news, some news organisations live-tweeting, and embracing collaborative practices with these newer forms of media and content sharing. The main aim should remain at sharing the truth of the matter. However, there is a lot more noise from the crowd that there ever was before!
“It’s Just Like Passing Notes in class…”
It’s just like passing notes in class” (Content Analysis of the Use of Twitter at #asl2015)
6. Events Conferences and Engagement – Twitter is great for live tweeting and generating active engagement for event organisers, presenters, and attendees alike. Over the years, I have taken part in small and large-scale events with great levels of engagement, interactions and impact. Events hashtags are one of the best uses – do create and use hashtags to see what is being shared on a particular event.
“By using an agreed hashtag (#), a dynamic real time virtual conversation space is creating. Dialogue from beyond the conference centre can also be included simply by following the relevant hashtag. Twitter has also been the fore winner of the hashtag (#) and it has changed the way we communicate with each other”. (Source: It’s just like passing notes in class” Content Analysis of the Use of Twitter at #asl2015).
Yes, you may seem a bit distracted and absorbed in your tweet, but the levels of participation at events are a greatly enriched in physical presence as well as virtual meet-ups with the use of conference hashtags.
7. Collaborative Business – In the early days of Twitter, I tried to encourage my colleagues to use it, and also attended a SLA Europe talk on ‘Tweeting whilst you work’. I NEVER STOPPED Tweeting! I have said that I am in it for the long haul and there is an interpersonal tone on Twitter. I sometimes see tweets with no interactions and wonder why? (Ha! There is a funny Twitter parody of God where he/she follows no one).
As you may have noticed – I live tweet to this day and although it may seem obsessive, I am actually checking in to see what people are discussing etc. I do like to interact too and there is a brilliant quote in ‘Get Rich with Twitter’: …”you can provide deeper access to who you are (or who your brand or company is) while learning more about who your follower are.” It really is an opportunity to build a better collaborative relationship, trust and engagement. I have also had people un-follow me, it had upset me but generally – I get on with it.
8. Community Building – Twitter is great for tapping in to the wisdom of the crowd, caring for people, keeping informed on a topic, and for creating a community – be it for profitable business or your local neighbourhood for community spirit. I have used these to much effective at work with sharing at our live events, and in my local community for various activities over the years. You can use Twitter to share news and items of mutual interests, to explore and develop ideas, ask opinions and raise issues of concerns, such as local crime, events and Brexit. I look after a community neighbourly Twitter feed – it is lovely and reassuring to see and share on the issues that are shared by people in my neighbourhood. Social media helps and strong communities make stronger societies.
9. Political and Social Justice – Twitter has also been an enabler and game changer with some of the political movements of our time such as with social activism such as the examples as: #BlackLivesMatter, #JeSuisCharlie, #MeToo etc. It is also an opportunity to seek and tell tweets on a diverse and inclusive world.
10. Authenticity – Being this long on Twitter, it is very hard to be a fake. I personally feel that I have come to the point in life that Twitter seems a part of me. I have shared the joys, lows, highs, support, anger, dislikes (I try to repress this emotion) and love.
Twitter started in July 2006, and Twitter was a full-fledged company by May 2007. When I worked at the Greater London Authority – I discussed, used and saw this as an opportunity to share our knowledge and insights with my colleagues, as well as offered training to other staff. I also took part in Social Media Week 2012 on ‘Collaborating on Cancer’ at City Hall, London. The whole team was made redundant the same month, I was unemployed and then carried on knowing all along that this platform is too good to give up. I ended up at the British Library, where there are phenomenal and knowledgeable staff with unique subject knowledge. There is a constant flow of ideas, thoughts, content and topics of conversation. Brexit and the current political climate have not been ideal and sooooooo different to the early days of ‘happy’, collaborative and responsible social media. Let’s hope it gets better but it seems unlikely, as there is real power in words!
I am not sure how long Twitter will last but I think I have seen so much in life from my local community to big picture content on Twitter – I have also tried to maintain a neutral tone and be conscious of others around me. It is very hard to pretend for this long and therefore, I am still here with hopefully an authentic voice and with greater resilience.
As you go out and about in town, you frequently encounter posters and adverts for performances and musicals in the theatres. Social media algorithmic adverts also tend to push theatre adverts to me. It may be overwhelming to take it all in but generally they are great reminders of the spectacular array of performing arts and talent that are available to see with family and friends. You can actually make an evening and night out with the number of shows available. However it is not usually cheap to see all these shows regularly unless you look out for discounts and special reductions for last minute bookings. I always try to see shows with friends or family whenever I can.
The performance arts industry is very important to the revenue it generates in the global economy from Broadway in New York, The West End in London and the other regions of the world. According to theatre associations and brilliant industry resources, UK Theatres and Society of London Theatres (SOLT), there are 14 million theatre attendances per annum. Their latest figures state: …“the figures reveal a combined audience of over 34m and ticket revenue of nearly £1.28bn, from a total of 62,945 performances over the course of the year in the West End and across the UK”. So it is a thriving industry with natural show closures, but with a lot of long running shows too.
I would like to think that theatre and drama have been around for as long as humans have tried to keep themselves entertained. This is reflected in the piece I read online by London Theatre Direct: …“Arguably, theatre can be dated back all the way to 8500 B.C. considering tribal dance and religious rituals. Theatre, depending on how you define it, goes hand in hand with society as it has always been a part of life to express and perform in some way or other”.
Undoubtedly Europe has a long tradition and rich culture of theatre. The Ancient Greeks are credited for developing the Western art form, and also theatre as a place for world historic buildings and architecture. The word theatre and thespian are both derived from the Greek language, culture and mythology. The Romans are also renown for the love of theatre and built 125 theatres at their height of power. The oldest theatre ruins I have been to visit, as yet, are in Pompeii, Italy. I hope to visit other ancient relics in other continents one day. I also was told by Italian relatives that Pulcinella is actual the source of inspiration for Punch – one of the earlier forms of puppet or street theatre in the United Kingdom.
The United Kingdom records of it’s own heritage seems to start during the Elizabethan age with various influences from other close traditions. The most pivotal for this period would have been the plays, playwrights, theatre companies and the buildings like The Globe at the time. Elizabethan theatre also is world-famous, and has the lasting legacy of the works of William Shakespeare. As an English-speaking country in Trinidad, we were taught Shakespeare for secondary level English (I also studied Shakespeare for A’Levels).
The V&A Museum has a great page for resources in the period and stated at Shakespeare: “Shakespeare wrote 38 plays and numerous sonnets. It is not just the breadth of his work that makes Shakespeare the greatest British dramatist, but the beauty and inventiveness of his language and the universal nature of his writing. Shakespeare is performed today because his writing still speaks to audiences all over the world”. Ironically, the first show I saw in London was the musical ‘Return to the Forbidden Planet’ on roller-skates (yeah, I know!), which is loosely based on Shakespeare’s ‘The Tempest’. I also saw recently ‘Romeo and Juliet’ and ‘Julius Caesar’ at the Barbican Theatre – it quite nice when you can recognise the lines from a school lesson, or phrases that are well known in their own right. I still have to attend a performance at the modern Globe Theatre along The Thames and hope to do so in the near future. Working at the British Library, I frequently come across Shakespearean references, objects and had seen the brilliant exhibition on William Shakespeare a few years ago.
The history of theatre has developed since to various degrees such as Renaissance Theatre, Victorian Pantomime, during the World Wars, musicals, other 20th Century innovations and even digital drama. The Germans and the British theatre-lands are documented in the book ‘Popular Musical Theatre in London and Berlin 1890 to 1939’ as well as the growth of Broadway in the USA. The book states: “In the USA, traditionally more accepting of popular culture than Europe, the musical has a high cultural status, often closely connected to the formation of national identities. More than just a simple celebration, it has embodied America’s mastery over modernity in particularly amiable ways, as entertainment”.
Musicals are good fun and there are a myriad of shows to see at any given time in London. It is great to see, hear and tap along to a good musical show. I recently went to see Motown the Musical before it closed in London. I loved the story of the entrepreneurial record company, the real life characters, the political and social historical undertones, the costumes, make-up and the music obviously. The crowd was up on their feet at the end for a sing-a-long and this show in particular was inter-generational for its’ classic soul music and relevance to musical history.
There are large production teams required for each show and I imagine it can literally be high-pressured and intense at times. Over the years, there have been various technical developments in lights and sound – with the theatre being a precursor to film-making (which I blog about earlier this year). We tend to forget all the make-belief or pretence, and literally are transported to another world by the stories being told and the drama on stage.
Miami Sound Machine’s musical show poster was another surprise encounter on a Tube poster a few weeks ago. I obviously loved the band and leader singer Gloria Estefan in the 1980s, and whilst sharing the photo I took of the poster on social media I accidentally found out that the band recently had been awarded and recognised at the Library of Congress for its’ contribution to Latin American heritage, culture and music. The song ‘Rhythm is Going to Get You’ in particular will be treasured and showcased for it’s cultural value and worth. Apart from listening to their music again, I also want to see the Miami Sound Machine show too!
I do like dramas too, but it requires more time to find good shows. There is also a point to stress that most plays and novels are literature, which eventually becomes plays or shows at the theatre. The two art forms feed each other with creativity. I am looking forward to seeing the play ‘Small Island’ in May and will read the book by the Andrea Levy to make sure that I have a deep understanding of the story at the live performance. I am also looking forward to the set, costumes and seeing the diverse actors.
The industry has looked at itself for the Diversity and Inclusion litmus test, and I recently saw that exclusive research by The Stage looked at how gender and ethnicity affects the types of roles cast. The research states: “the 2019 results reveal that black, Asian, and minority ethnic performers make up 38% of cast members in the 19 commercial West End musicals counted. This figure means West End musicals are more ethnically diverse than their counterparts on Broadway, were 34% of musical casts are from BAME backgrounds, and considerably more diverse than programming on UK television, where BAME actors make up 18% of performers’. Also, I was sad when I read an article recently about La Tanya Richardson Samuel (actress wife to Samuel L Jackson) saying that she was happy to play the maid in ‘To Kill a Mockingbird’ but it was a melancholy reflection of the little progress in racial tensions made in the fictional times as well as in real life. Samuel L Jackson reportedly said: ‘in entertainment, there is a responsibility somewhere in us to reflect the times we’re in. You can do that in the theatre…”
The male character seems to get the ‘named role’ (leads) and therefore gender equality also needs to be improved. The industry has been getting better with more women writers and a better representation of the society we live in today. There is some progress but always more work needs to be done, and continuous developments in a diverse workforce in any industry. Apparently the musical ‘Aladdin’ is one of the “most widely diverse musicals”, and I am looking forward to attending the musical next month with a visiting Trinidadian friend.
I also went to the Young Vic last year in a programme where they invited local school children to meet some of their production staff – this too is a great initiative for young persons.
Whilst I was doing my brief research for this blog post, it was apparent that theatre research has many layers to it – from the point of view in acting, play writing, creative, production, technical to multiple art forms. It is pure and real entertainment that we still love seeing live in venues across the world. It is also has value in the cultural identity, assets and people who work in this field. And as I close the curtains… I have never seriously acted in a play but I will continue to look out for a show that I can see and enjoy with good company.