Just be yourself…. This has been my guiding thoughts in recent years especially after using social media for such a long time in a transparent and open way. It is hard not to be real or your authentic self and it is where I have been bringing my true self from my local community to my global activities with family, friends and fellow professionals everywhere.
The last few months has been challenging for me as I get to grips with the loss of my mother but it also seems to be a time when my professional volunteering and work have ramped up with some fierce momentum. I wanted to let you know some of the main highlights of these activities, how fulfilling volunteering…and work can be, especially if you have direct impact and responsibility for your global and local communities.
August started with my colleagues and I collaborating in the British Library’s Community Engagement programme in our local borough with their holiday club with teenagers, which is part of the footballer Marcus Rashford’s holiday club programme. We spent two days with young teenagers giving them support, tips and techniques for business ideas. It was refreshing hearing about the innovative and cutting-edge perspectives they have for new technologies, and other new business models. There is nothing like youth to keep you on your toes!
I particularly like some of the skilful youth workers who knew how to keep young people engaged for the holiday club, and there really is an art to making sure that you connect in a learning environment with teenagers. It was also a good time for me to be involved with our Community Engagement team in one of their outreach programmes for our local community in the heart of a busy ‘world-class’ city. I was able to get to know the community engagement project team better and hopefully will be in a position to contribute with them in the future. We are looking forward to hosting a sustainable theme event in future and ideas are already circulating. So watch this space!
I know that my past employers are doing community engagement, and was aware of the benefits of community from my childhood. In the Community Affairs team at PWC, I was inspired by one of the founders of the department over twenty years ago, where they implemented literacy programmes and various funding streams that were awarded to staff to help with their local communities. It is good corporate social responsibility, and we need this in such challenging times regardless if we are a first world…or developing country. It makes great business sense to use these outreach and localised initiatives to help with digital literacy, reading and good citizenship. Therefore we can see allies and benefactors in these corporate social responsibility initiatives for our communities and citizens in general.
On a global level, I am beginning to see new ways that world challenges are being incorporated into lines of work and company missions with the Sustainable Development Goals (SDGs) set out in 2015 by the UN for a sustainable future in 2030. These guiding principles and focus are now visible in job descriptions, research, books and information being produced in industry, science, academia, etc. I recently attended online the SLA Europe and SLA Conference where there were great content and visual presentations for example by Elsevier on their resources. They were actively tracking the number of research outputs coming out from countries, their impact and rankings. Personally, I think the SDGs are great for reminding us of what we should be working on collectively now, and how much more that still needs to be done whilst we sit comfortably on our mainly first world problems. The pandemic has created lots of new challenges whereby we have to be in a position to incorporate, and actively work on these issues and opportunities as a matter of course and urgency. IFLA have also produced a resources page for the SDGs here.
There has been a lot of ways that we can incorporate social good in our volunteering. There are activities in my profession that require us to reach out to others who may need that support, helping hand and lifting up. Mentoring, informal chats or social get-togethers are great for helping us to make those connections and support systems. There is something special when we get insights from someone who may be able to offer us guidance, and a support network whether we are looking for a new job, ad-hoc support or industry insights. I certainly needed a bit of a sounding wall recently for my professional life, and did the same to someone who contacted me after recently moving to Ireland, and another who wanted to chat from New York. These were held in my own time and it makes it all worthwhile when conversations are fruitful, encouraging and positive. The pandemic has enabled more meeting by video-conferencing calls, and it is certainly one of the best times to think wider and broader with technology to collaborate with those we can engage with now, and in the future. It was only about seven years ago that I spent £18.00 on a telephone call to Germany when I was introducing a volunteer to her role in supporting me.
As we reposition ourselves in the new normal during this pandemic, it is good to remind us that there is still a lot of work to be done for social justice and equity in the profession…and also in wider society. It is shamefully shocking how imbalances and unfair some of the societal systems are in place in a predominantly white privileged and supremacist systemic structure. In large countries such as the USA and UK, there are great levels of ignorance which is brought on by inequalities that I can identify with terms such as disinvestment, information poverty, and micro-inequalities. It is actually very sad and disheartening to see the evidence and context of these terms in the wider context. Yet we haven’t done enough. Why is this? Are we given enough funds? Power to execute plans? Support and time?
One thing the pandemic has taught us is the importance of caring for those near and far to us.
Regardless of the big issues we can’t control around us, I still try to do a little as I can when I can. I recently, have been hearing from local gardeners in my neighbourhood who are busy helping with our local green spaces. I have less to do as we have actually sorted out green spaces in our neighbourhood over the years but if left unattended…it can become like weeds (which is also good for better ecosystem really). It has been great to bump into the local professional gardener recently as he said that he can advise me on buying a tree for the street, what soil I may need, and which supplier to use! When it is easy to search online it is so great to get this free advice from a fellow volunteer in the local community.
To sum up my last few weeks, I wanted to remember the people who have inspired me in their generosity in giving their time, effort and perhaps financial support to those causes small and big that will have an impact other people’s life, near or far. Programmes in our local community and global organisations can all do better and more to engage us with the issues at hand from fighting social mobility, poverty, access to literacy, education, work, care and love. I recently met an ethical fashion business founder who was helping rural communities in India but who also want to ensure that their stories are heard and organic products are showcased. By building in her story with her strategic partners overseas, she has created a better value proposition for her customers, and it is great for getting their joint story on the road to success within these global sustainable development goals.
I really was looking forward to Euros 2020 …last year. As you know this is now happening in Summer 2021 as it was postponed due to the pandemic. The football tournament really has light up social media and mainstream media channels! It has some of us talking in real time again as we are obviously looking at the games live. I also in typical ‘look away style’, I had one person say to me they don’t want to hear the scores as they can catch up on the game later on playback television. Football has this magic to get fans and an occasional fan like me excited and interested tournaments, competitions and league games. It is exciting as well as reassuringly almost ‘normal’ in the pandemic to see all the national teams, players, managers, broadcasters and fans enjoying this festival of football.
In Trinidad, Cricket was the main part of our childhood sporting play regime for boys and girls in school and in our consciousness in small villages in the 1970s. My interest in football started in the early 1980s as my brothers collected footballer profiles cards, and by my classmates too who chatted about the excitement of the World Cup 1982. Otherwise it was also seen on television as we had weekly round ups of the English Football League (shows like Big League Soccer with Brian Moore as presenter), and Italian Serie A at the weekend. With only one television and two brothers meant that I had no choice but to sit and watch the sport shows with them. However, it was interesting seeing the usually foggy games in cold England and the sunny glamourous games in Italy. It is just the way it was presented. And just as the live Wimbledon tennis finals, we used to get the live coverage if the FA Cup final on Saturdays there too. At this point, I had some understanding of the game and knew of some of the Talisman players like Karl-Heinz Rummenigge, Zico and Paolo Rossi. The festival like opening ceremony of the World Cup 1986 in Mexico followed by the game with Bulgaria vs Italy (the defending champions) was actually the game when I got most interested in watching football. Hereafter I tried to follow all major Euro and World Cups, as well as the Champions League, except I did actually see many games for the Euros 1992 as I was too busy being a student.
The World Cup 1986 was ideal for getting me interesting as the games started at 4pm when we were at home after school, and they went on in the evening before a school night. My classmates in my all-girl convent school were all very interesting in the games too and we also ‘fancied’ some of the players. One classmate used to write with chalk ‘A Player of the Day’ on the blackboard. I have had several crushes on footballers over the years and I guess it totally natural to admire some of these players or even managers. Mexico was so exciting and the players that we saw on our screen exposed me to the world, their fans and all the various cultures at the time. I obviously loved looking at the game of football too. I remember the Brazilian fans with their samba drums specifically and after Italy were knocked out…. I actually wanted France to win with Michel Platini was their captain. They too lost the semi-finals and I had my first feeling of football loss and hurt when they didn’t make it to the final. However, we all know that legendary and super talented Diego Maradona and his Argentinian Team lit up the World Cup 1986. I remember that my school had a summer fair the same time of the final in 1986 and they used an annexe room with a projector to show the final between Germany and Argentina. I truly was a great vintage year to get hooked on these international tournaments.
After the World Cup 1986, I used to then love looking at the Italian Serie A TV and newspaper news roundup with some of the star footballers I got to know from the tournament and it was great to follow the league for a few more years until I moved to England. I also remember seeing the Heysel Stadium Disaster as it was shown live in the afternoon in Trinidad, and we also had the news on the Hillsborough Disaster the day it happened. Both of these are still sad to think about and we forgot when England was punished for participating in European competitions due to the Heysel Disaster. It also took a long time for the Hillsborough Disaster to be resolved and it is still remembered on the sad anniversary.
Fast forward a few years and the World Cup 1990 in Italy was also great. I was by now studying in England and it was one of the best campaigns in a major competition, with the Paul Gascoigne becoming a star for English fans. I still had (and believe I still do) like to other countries too that I take too depending on the competition. The theme song Nessun Dorma always reminds of that campaign and I do have lovely memories of looking at it during the heatwave of 1990. One of the best take-aways of 1990s is that Gascoigne moved to Lazio in Italy and eventually lead to Italian Football being shown on Channel Four. My brother used to look at these games but eventually I met my Italian husband whose first love is football! He told me so and eventually I also witness the same with my son. My husband remains a bit football fan with my son and I am sure he has lots of stories if going to football matches in the 1960s and onwards when they were affordable and he can catch a train to London and still have change to food and the tickets etc. I must get him to write those stories!
Again a lot of my time in 1990s with my husband was spent looking at Italian football and other games and competition. I had no problem looking at these games and really got into the Italian football, and the amusing Football Italia that was brilliantly presented by James Richardson in some fabulous looking Italian venue with his cocktail, or espresso. It was exciting to see the game and stadiums live in Italy and although I have seen some live football games in the UK…. I still dream of going to see a game in the San Siro in Milan. These were the heady days of great Italian footballers with style, flair, glamour and talent. Personally, I am sure the games tactics and fitness regimes etc were adopted by the English game with Ruud Gullit, Gianluca Vialli, etc coming to the English clubs and influencing their game. At the same time there were also other pop culture show such as Fantasy Football which were amusing to watch.
One of the things I wanted to highlight about those 1990s stars and players that I love is that they are now currently managers of the Euro 2020 with some of them having their children playing in some of the international teams. I checked on social media and I am not the only one who is beginning to feel old. It is great when football is universal and inter-generational like this. I have been thinking how difficult it must be to manage these teams and to win (as well as lose) these competitions. In must be such a demanding job but also one that comes with a lot of responsibility and insight into the game and players. It is always interesting to see how people respond and also how tense it be!
One of the best highlights of the 1990s is Italian making but losing the World Cup 1994 when I saw how passionate my Italian relatives get about football. I also went to a great ‘Festival of Football’ organised by a journalist on the cusp of the World Cup 1998 at the National Theatre on the Southbank where the programme had football related cultural activities and talks. I saw interviews with George Weah, George Best and the finale was a Football theme Ballet by a Scottish Production company.
National pride and patriotism are also evident in international football competition and there is a whole sub-culture with club football. I do believe some people live and breathe football and swear allegiance as well as rivalry based on clubs, locations, religion, politics etc. It is just a game of football but there is so much more at stake with the business of football. Being a business information professional, I used to obtain many copies of football reports and reviews by accountancy firms. The club leagues and international competition is big business. Nations are building their countries’ national identity – think if Nelson Mandela for South African 2010 and the introduction to the ‘vuvuzuela’.
Cities with infrastructure and investment aim to host competitions as it also brings in funds, on top of the broadcasting rights and merchandising etc. The player market or transfer market is also so unbelievable. I used to pay attention to these topics and know that there are apps and game information etc. Play Station games and other goods are some of the everyday items I see in my own home. The cost of tickets is atrocious but the last game I went to was to fundraise at local Leyton Orient (I am still serious about Milan though!).
As we are midway through the Euro 2020, this has been a great way to find entertainment in our own homes. Stadiums in the pandemic are mostly not filled to capacity but it is interesting to see how some games have adapted. Fans are still enjoying the experience and it different to normal years. The bars, pubs and homes in neighbourhood are also getting into the festival of football fever.
The football has been great and some of the games really make you come alive with excitement or nail-biting tension – so our emotions can go from one extreme to another. It is great too to see technology being developed for and around the game such as VAR. Football will continue to a world gripping sport to play…as well as to watch. It truly is a beautiful game.
It is exactly 10 years since I first celebrated International Women’s Day (IWD) for the first time, and it feels right to write about the progress, changes and challenges that women are facing. The theme for this year’s IWD on 8th March is #ChoosetoChallenge, which spans the whole month of March for Women’s History Month. I will look at some of the areas that affect women and my views on the topics as gender conversations have certainly moved on with more fluid and open discussions. Non-binary gender identities, gender pay gaps, gender bias, feminist protests and leadership roles are some of the topics that are being pushed up the agenda and discussed in many (not all) countries to challenge the status quo and act as “agents of change”. Like with many aspects of life, there are some countries that are performing better than others and new generations are demanding more equality and inclusivity – we can’t run away from this. What we can do is learn from each other, support causes that we care about that affect women…and lift each other up in what is a difficult era in a pandemic.
Some of the main areas where I feel we have made progress over the last few years are in our openness to discuss in greater details inequalities in the workplace, health information, body positive images in the media (think Lizzo!), learning about key women heroines and achievements, finding places where we can network and most importantly, amplifying our voice on feminist issues.
There are stories of the feminist movement of women rights who had led the way in the past, and they will always be great for inspiring new generations of girls and women. I certainly didn’t know all feminist over time but some of characters that I have discovered on the last ten years – Ada Lovelace, Mary Wollstonecraft, Harriet Tubman, Frida Kahlo, Josephine Baker, Mary W. Jackson, Claudia Jones, Manuela Saenz and many many more! The access to information on the internet and social media have made their struggles, achievements and stories celebrated with new energy and creativity.
At university, I completed a module on women’s right from the industrial age to 1990s and therefore learnt about the suffragette movement with admiration for figures such as Emmeline Pankhurst, Millicent Fawcett and other women who fought for the vote. It was great to actually do a tour of Westminster a few years ago where the struggles and battles they won were highlight in the living recollection in the space where their hardships and successes were made collectively to give us the vote. This was obviously an international achievement with New Zealand as the first self-governing country to give women the vote in 1893. We mustn’t take this hard-won right for granted. I still don’t know a lot of great women but it seems the topic is covered in education in schools now, and this generation of girls and young women are able to freely aspire for greater equality, and continue to push and challenge for changes that will affect them in their lives.
The struggles are real still in many parts of the work – education and access to work are some of the basic rights that women have to still fight for in the 21st century – the UN facts and figures women states: “women make up two thirds of the world’s illiterate people”. There are other challenges such as poverty, work, health and getting into leadership roles which are specific to locations, but generally we still have a way to go. Low literacy and education levels really makes me sad when I hear that some women don’t get the basic right to education. My parents allowed me to leave a happy home to come to study in a foreign land when I was 18 years – because they believed in me. I will be forever grateful for their support and help they showed me by financing my studies here. I know that this was NOT a privilege. I haven’t had free university education – a privilege that many of my university friends may have took for granted 30 years ago. It was difficult and I didn’t see my family for four years, but at least it gave me the ability to support myself and follow some of my teenage dreams. There is this great graph below by Statista which shows the top 10 countries which have full equal rights for women.
Not all girls or young women have this option to this day. Adult learning is possible (plus you never really stop learning), but there are still countries where the cost of education is too high, accessibility and social structures are barriers too. The cost of higher education in the UK is so high currently that I am deterred to further my studies until I am more financially secure. One reason I pro-actively keep up my Continued Professional Development (CPD) is because I work in a professional field that never stops serving, changing and develops with technology. I wish the governments and organisations would value this industry so that we are not at a disadvantaged professionally. Generally, there are less negative gender equality issues in my professional field as there are more women who work in this area, but men in the sector are usually paid more, and get the top leadership roles.
“Companies that overlook half of the world’s population overlook half of the world’s talent. To compete effectively, we need to reflect the diversity of the world in which we, and our clients, live and work.” Sheila Penrose Fotolia. Chair of the Board Jones Lang LaSalle
According to this review by Hampton Alexander on the FTSE 350 companies, 33% of women are on UK board leadership roles. In other sectors, the glass ceilings have been smashed but the percentage is still low. In the 2000s, I heard the term ‘old boys’ network’ for the first time but it seems change is slowly taking effect in the last few decades. Businesses need women for diversity of thought, opportunities and for understanding their customers and stakeholders. Women offer insights and perspectives which open up new markets and ideas rather than having all-male boards. Women also make up a large amount of the consumption and economic power of business services and products, and therefore you would be missing a new era of inclusive thought if talent and insights were not brought to your business. It is great to have diversity in business as it yields better results and cultivates innovation. Having women in the decision-making roles also correlates to better business results according to Women on Boards.
Over the years there are lots of research I have seen where it makes great sense to have structures, policies and initiatives in the workplace which foster greater support for women to progress beyond their roles and to “smash the glass ceilings”. These may include improvement in attracting women to traditional male-dominated roles, offering better working patterns for working mothers and families, being flexible, and more defined supported routes and policy such as mentoring or training. Giving opportunities can also one of ways that women in the workplace are not overlooked. Gender pay gaps, gender bias, greater pay transparency and inclusive policies are still work in progress. It would seem rather strange if organisations still have all-male boards in this 2020s decade, and let’s hope there are more deserving women in leadership roles and better equal representation.
It is important for leaders to communicate with their teams and understand that while the pandemic has affected everyone, it has not been the same for every employee. I think the last nine months have made certain qualities of leadership come to the fore. I think empathy is the strongest trait leaders have shown and understanding that everybody is dealing with professional stresses and strains.
Victoria Head – Legal at Football Association
One aspect where women are challenging the stereotypes and making their headway for themselves is by being entrepreneurial and starting their own businesses. Women have always been in great roles as entrepreneurs in the past, such as Madam C. J. Walker in the film ‘Self-Made’. I also recently attend a fabulous Sound Heritage workshop where I learnt of other remarkable women such as Mary Quaint, Audre Lorde and Rene Sawyer, who fought for greater rights and fairness.
As I work in the business information sector, I meet and admire women who are creating their own businesses. They are really passionate about starting up with their own ideas and visions, being their own bosses and having the freedom to follow their own paths to success. As reported by Hult International Business School, US women-owned businesses have increased by 74% over the past 20 years – 1.5 times the national average. They harness their own entrepreneurial talents and open up a world of opportunity, and in turn are in a position to hire other talented diverse persons for their teams.
Sadly, I recently read that the pandemic will have a negative impact in gender pay and also entrench imbalances, as mentioned in Italy here in the FT’s Women in Business. Therefore, with high levels of inequalities and economic hardship brought on by one year in the pandemic, the next few years are going to be tough on all of us, especially women. It has also been mentioned that the disparities for ethnic minorities are having the most negative economic and health impact with working in health and social care. Mckinsey have also reported in ‘Women in the workplace 2020’ that: ‘For every 100 men promoted to manager, only 85 women were promoted—and this gap was even larger for some women: only 58 Black women and 71 Latinas were promoted’.
This is a clear message that all of this research is telling us – there is still a lot of work to do for greater equality, representation and diverse policies for business cultures.
Not all men discriminate against women, and some women also do not support other women. However, there are more inclusive practices in the workplace. Women are also challenging barriers in various fields but they are generally under-represented in some sectors such as STEM, Tech, construction, emergency services, sports, etc. The UN has created this great datagraphic which demonstrates the under-representation in all fields, and it is still very striking in the ratio between men and women, for example – directors at the Oscars, Nobel Peace prizes, chefs with Michelin three stars, etc. Our challenge is to continue to create structures, policies and supportive environment where young girls and women can fulfil their ambitions and careers. This may seem overwhelming at times but women do tend to support each other and this is the best way in actually working towards more equity for us all.
Sadly, I wanted to mentioned that this month has been a very sad time in my homeland with the murder of a young woman, Andrea Bharatt, who was making her work home in a taxi (falsely licensed when she boarded it). She was brutally murdered at the prime of her young life and leaves behind a lone parent. It is a terribly devastating story, and unfortunately there has been a high level of gender-based violence and murder in recent times in such a small country, as featured in this article by Brown Girl Magazine. This has forced a national protest on these crimes and a call for a better justice system as a result of the fear and lack of confidence in personal safety felt by the general population in recent year. It really is horrific – my contacts were sharing an outpouring of grief on social media and to say ‘enough is enough’! This ‘femicide’ and other gender-based violence is prevalent in other parts of the world, such as I saw reported in Mexico and India recently. It is great to see that public displays of peaceful protest by women are still challenging for better policies, demanding personal safety, well-being services, general equality and…respect.
I wish you a great International Women’s Day month of understanding and finding out more stories and facts on women’s role in society. I have always felt that there should be harmony with all genders and do believe that we need boys, young men and gentlemen to be our allies in understanding our roles in the world. It could be my upbringing and because I went to an all-girls convent school! This is only the tip of the iceberg on the issues women encounter. However, I will continue to keep an eye on ideas, little tips and stories to help other women along the way. I also look forward to discovering new great female figures from the past and our present times this month. With this in mind, do stand up for and against the barriers in our way to greater equality, and remember to #ChoosetoChallenge for women everywhere.
This year is the fifth anniversary of this blog ‘Connecting the Dots’ and therefore I wanted to write about this personal commitment to myself, share my experience and insights from over this time. I am proud that I have consistently blogged monthly and although I am not sure who exactly is my audience, I do know that WordPress have a community of bloggers, I have about 120 blog followers and I do get some interaction on my blog posts. I am very active on social media and having a blog gives me one other excuse for sharing ‘stuff’ with you.
I think I also need to look at it from the point of view of – What if I didn’t blog? …If I didn’t blog, I won’t be discovering stories and content myself as I do sometime have to research topics from scratch. I also won’t get to the point of feeling confident enough about it putting ‘pen to paper’ or in this instance – text and images to WordPress in a blog post! As an information professional, my own blog allows me to focus on research, professional skills and insights, as well as getting to know about the various platforms that can be used for blogging or sharing stories.
Over this period of time, I seem to have stayed focussed on the type of content I write, and the word category is great for guiding me, but also by chance, I write stories subconsciously that they seem to have these subjects category interwoven. So it is good to think about your choice of subject content.
Here are some of my top tips for writing your own blog:
Stories – with your own blog, you have the creative and artistic freedom to write the stories you want to explore, discuss and share. I work in business information and still have this professional perspective on most topics, but on my blog, I push myself to write about stories that are culturally, historically or geographically interesting to me. I can even share a memoir of my travel and family holidays with you. It is totally up to me. Some of the most memorable is my trip to New York for which I got a lot of feedback and views. I also have stories of my trips to my homeland in Trinidad, and even our 30th school reunion that was so great to write about. I haven’t as yet blogged about the region of Italy where we have family but perhaps, I can do so in the future. I have explored diverse stories such as Carnival, Holi, Diwali, Caribbean history, Immigrant cultures, the Library and Information Profession and general fun times over the five years.
Schedule – I wasn’t sure that I could blog regularly when I first started this blog but to be honest, having a monthly schedule and a very vague and rough idea on what I want write about is great for literary freedom. I can set my own agenda and work towards the ideas and thoughts I want to share with my audience. I do have deadline pressure points having to fit the blog around work and family life, but some months are better than others and my commitment to the blog means I can plan when I want to start and when I want it published. Usually it is to the last minute but I honestly do give it some thought and organisation for at least a week in advance. I once blogged in Wales when I was away on a training course but needed to get the blog completed. I also blogged in Trinidad when I was on holiday. The software and equipment are easy to access so it is only the stories that need time to plan, organise and think about.
Photographs – Photos are some of the best aspects of blogging as you can share context and stories but having images gives it another visual storytelling and evidence to what you are trying to convey. I am aware of copyright and tend to look for copyright free images if not using my own. I used the images for Holi from a photographer in the Caribbean as I didn’t have access to my own photos nor where they available from the internet freely. I have attributed them to the photographer source with their permission but I haven’t made any commercial revenue from this blog and in terms of fair use – I think I can safely say that I am just trying to tell a story. If copyright had become an issue, I would remove the photos, but it hasn’t and I grateful to share those photos. Being a library and information professional, I do know lots of way to get copyright free photos from archives and also from free sources but in actual fact, I use most of my own photos! I am hoping to write a blog post just about photography as an art, format and archive, but hopefully museums and picture galleries will be open again for me to get inspired! I love what the National Archive of Trinidad and Tobago are going recently – sharing amazing photos on their social media feeds.
Research – Setting my own agenda on subject content means that at times, it is a new topic that I may not know much about. Therefore I have to research the topic and what others have written on it. I then decide what I want to ‘say’ and then share my thoughts or view on the topic. I usually look for articles on specialist databases and sources. Some of these topics that I recall are online retailing and the impact of Black Friday, gender issues, decolonisation and Covid-19. However, I do spend time researching before writing so I gain a lot more knowledge on a topic more than I can possibly convey and this is my reason for long blogs. I use social media daily for quick links and stories that I may never write about but get just excited in sharing then in short bursts of content e.g. Twitter. It has been recommended that the tone in blogs is more conversational rather than formal ways of writing. One unique aspect is that I really do tend to write like I speak, so hopefully the text and words used are easy to follow and lack pomposity. I really don’t care about perfect grammar or the punctuation police anymore.
Blogging Community – There are other bloggers who actually have been successful in creating businesses, profitable income and influence by blogging. I frequently have to convince new businesses that they should blog about their business. I do believe it is great for sharing the topics that you think your audience, and in this case, customer want to hear about. I also try to follow persons who blog too and follow my blog – one good turn deserves another! There is one gentleman from India who shares great recipes and I try to read them with every alert I receive. Other persons market their blog extremely well and therefore get a large and committed following and obviously have a great impact on their audience. They actually become Influencers – there are some great ones out there and they really do work their blog magic!
Social Interaction – I specifically decided to call my blog ‘Connecting the Dots’ as I wanted to make a connection with the topics I wrote about. I also had a loose idea five years ago to write disjointed topics and incidents in my simple life and then build stories around them…as if I was connecting the dots and I still use this technique to write my blog. I literally brainstorm a topic as well. However, the main aspect of doing it is making sure that I get some feedback and interaction from the final product on all the social networks I share it on. I hope to literally ‘hit a nerve’ with my audience to like, comment or feedback on what I blogged about. It makes it all worthwhile when you get someone interacting with your content and it propels you to continue with blogging. Even if there was no social interaction…doing it for myself is self-gratifying as I would have thought through the topic as part of the process of a blog post.
Getting Help – Blogging is not easy if you didn’t have publishing experience in the past but nowadays there is so much help online, courses you can attend and support from bloggers. I must give credit to my colleague Neil Infield (his own blog ‘In from the Outfield’) for supporting me in the beginning and for some of the other professional times I blogged before I started. There is still so much more I can do to ramp up my blog but having a full-time job make this less of a priority for me. I still think back to when I did a course on PageMaker at university in the early 1990s and the principles still come in handy. I know most technical issues about blogging but there is always something to learn.
Technology and Analytics – When choosing your blog, there are lots of platform to choose and some have come in and out of flavour. I chose WordPress as I was familiar with it in the past, Neil could support me if I had any queries, and it also has a whole blogger community when you publish your content. The analytics are also great to tell you the number of views, engagement and geographical metrics of your content. I am happy with the metrics I get and certainly can promote my content more, but my blogs can be a bit ‘dense’ and I think you have to be in a certain wave length to understand where I am going with my stories and content. Regardless of the variety of topics and stories – I do get a respectable level of analytics to encourage me to continue with blogging.
So to the next five years! There are lots of other aspects I can share with you but for now, I would like to say that I still come across so many new discoveries and stories I have never heard before. I like looking at old and new subjects and finding more about them. I am curious and you can probably tell from my social media shares. I know my blog is only like ‘short essays’ but it has given me lots of confidence in the skills I need to research and note about interesting topics. I certainly feel that given the time and space – I can possibly write a tale of fiction or fact about growing up in the Caribbean or coming to study in London over 30 years ago. There are unique, deep and funny stories I could tell, and even if no one buys the book – it will be a memoir for my family. We need more writers with diverse backgrounds and experiences. For example, I am loving Netflix for the story on Simon Bolivar and also La Reina de la Indias y El Conquistador – I know they are film but there are so many adventurous stories that can be told from a different perspective and experience that may be richer and more culturally diverse than those on offered in the near past. It also takes a lot of imagination to bring these stories to life but if you have lived them – they seem more real and easy to put ‘pen to paper’. Don’t hold me to this as I am not sure how the next five years will be but my blog has certainly given me an idea to explore creative writing.
Thank you for reading my blogs over the five years. Do come back again and I wish you a happy and healthy year ahead in this challenging time.
As we look back at the year, there are a roller-coaster of emotions and moods that have engulfed us due to coronavirus COVID-19. The year started off normal except for the dreaded Brexit plans for cutting ties, isolating, restricting, control our access, freedom and creating havoc in our everyday lives, work and ambitions with our closest and oldest continental neighbours. Hearing the news on Brexit was one of the worst things you can listen to in the last four years in the United Kingdom – understandably unbearable, bored stiff or semi-engaged after 4-5 years. January was intentionally decided as the month that we left the EU with Brexiteers gathered in a cold miserable winter night in Parliament Square – good luck to them I thought! It was cringeworthy and anger inducing in great measures. Let them get what they have coming to them. It took Covid-19 to change the mood and tone a little.
Little did we know that the next few months (year in fact!) will bring about more blight, chaos, devastation and thousands of deaths would ensue. For January was also the month that coronavirus news from Wuhan started getting on our major news network in the West. There has since been disputed evidence when and where the virus actually started. But it has dominated and curtailed our lives and world since early 2020.
In February, there were signs that things were about to change gradually. The most significant for me was an Economist Intelligence Unit Breakfast Briefing in 13th February with first class experts give a clear understanding and forecast for the disruption and devastation to the global economy in months to come. I honestly thought that it would affect supply chains but not the enormous negative it would have on lives and the global economy with countries increasingly having cases of infections. Around late February, there were signs for using sanitizers in public and the office areas began to have signs asking you to use hand sanitizers in buildings. Italy was reporting ‘draconian’ measures to prevent the spread of the virus. There were more persons on the London Underground starting to wear face mask – it was then such a rare and novel feature considering that mainly travellers from the Far East usually wear them prior to Covid-19. Little did we know that it would be compulsory in public places indoors by the end of 2020. Even today at the end of December, I am still seeing tweets pleading with people to abide by the rules as the infection rates are still very high.
March is usually a happy month for me as I like the beginning of Spring and so it was a time for me to go out and about where I was able to go to the theatre and meal with relatives and friends. However by the second week in March, there was talk and signs that we needed to change the way we were socialising as the number of deaths by Covid-19 started to rapidly increase daily. We were observing Italy’s response to the pandemicbut didn’t realise that the UK death figures would eventually be worse! It was also the time of stockpiling and shortages with supermarkets struggling with normal online orders slot. By the 16th March, my colleagues and family were working and studying from home. I did go into the library on 18th March to tie up some loose ends as I was on leave a few days before then. I wouldn’t return to the building until September.
My team and I were able to thankfully transfer to working-from-home but some needed technological equipment and support to set up with working completely as a virtual library. We all remember getting very familiar with Zoom! I have used Skype and Go-To-Meeting but Zoom seemed to be the preferred options for most work related, professional and social meetings. Soon, I would be meeting my local book club on Zoom, lots of learning opportunities I took, and other work-related meetings and events. Zoom has been one of the biggest winners in this pandemic and I have heard that it was an enabler in allowing those with access to the tech to communicate with each other. I have held many meeting and webinars in this year and will try to tally it one day soon.
It was really freaky being in the first lockdown with the streets and roads all quiet. My biggest challenge to this day is the busy supermarkets and the social distancing queues. I am still trying my hardest to keep at a distance and to avoid crowds. It was nice, relaxing and admittedly a pleasure to spend time outside for daily exercise routines in local areas such as neighbourhoods, parks, local forest and wetlands. Nature has a magical way of reassuring and restoring. Someone said recently that the only real songs were sirens and birdsong in Spring in a pandemic. It is a little but like this again in December with the eventual ‘Second Wave’.
One aspect I remember is the availability of data and information on the pandemic. I am sure when we get to the end of the virus, we will have archives and memorabilia of what it meant for us. I still try to think of what life was like in previous plagues and pandemics such as the Spanish Flu. I was initially obsessed with the daily of cases and death and it was truly sad throughout the Spring. The virus was under control with fewer deaths by the end of August but as I write, we are back in the second wave with a higher peak than that in April 2020! It is truly sad and heart-breaking. I do know of people who have lost loved ones and it is a very sad time to leave this earth with little human contact and celebration. One of the best aspects of this Spring was the Clap for Carers where we saw our neighbours and clapped all the key workers for their hard work. The rainbow and messages of support in Walthamstow was great to see and even now in the winter months there has been school and homes initiatives in windows to help cheer us up.
The heart of the Summer was also a time for organisations and allies to support the Black Lives Movement as well as anti-racism in organisations. I had some of the most honest conversations with colleagues, professionals, family and friends. It is uncomfortable and requires courage to discuss these topics but it was an opportunity to finally make these deep feelings known and to work towards a more diverse, inclusive and equitable world. The world is not perfect but reminding us that social justice, equality and fairness are the true balancers of good people is a win-win situation in my books.
At the beginning of 2020, I was due to travel to the SLA Conference in Charlotte, USA and also to Trinidad and Tobago. Obviously, I had to postpone both of these trips and look forward to the day when I can go to my first SLA Conference as well as visit family and friends again. One think that was truly special about 2020 for me was being President of SLA Europe throughout this time and actually programming a different set of events and engagement than what we planned in the beginning. I have blogged about the challenges and achievements of this year here on SLA Europe’s blog. I also look forward to continuing our great work and supporting the new President Amy, our board and volunteers.
In Autumn, we were ready for returning to the Library physical rooms with reduced hours and less staff in the office. The most eerie was the journey there and back on the train as your try to maintain social distancing. Remember these trains are usually packed like sardines so it is a relief that less people are using them for work journeys – however there are some annoying persons who still don’t wear masks on the underground and also in shops. I guess they are arrogant, ignorant and don’t feel they are spreaders. There is little policing going on in London anyway so you really have to think if you want to put yourself in trouble’s way.
The Second Wave really started picking up in October with vast parts of North of England being affected and put into the new tier systems. It was possibly due to schools and universities opening up again. I also needed to get two Covid-19 tests in September to ensure that I hadn’t contacted it. There is the balancing of the economy with infection rates and so too pub, restaurants and hospitality were also closed again for the second wave in most of November. We were now back to working from home full time. I know I am fortunate as it is very testing for many people. I really do feel the anxiety, fear, sadness and uncertainties of those who are not working – it has been a very difficult year. The winter months are certainly different with less daylight and therefore if I am busy, I tend to go out at dusk. I miss plants and birdsong. The beginning of Christmas with decorations, lights and positive messages have been God sent (pardon the pun!).
December seasonal celebrations are certainly different, just as New Year’s Eve will be, but it really is a necessity for us all to be apart. I usually do make the most of things and so still see this as a special year to have that quality time with family. My neighbours are all here too as there is nowhere to go! It is strange and apocalyptic walking around in the dull coldness with closed shops, pubs, restaurants, cinemas and non-essential shops and venues. There are so many woes that I see on Twitter, and rightly so, on lack of ‘Track and Trace’, schools reopening and testing, loss of jobs, dependency on food banks, propaganda, distrust of government policies, and the NHS being overwhelmed with the virus rampant in the community. We are really deep into a difficult year.
As we end the year, both Brexit and Covid-19 are in the news headlines with one of the darkest and saddest day with 941 deaths. I am not taking any responsibility for the fallouts of Brexit! But I will certainly try to do my part and think of how we can continue to prevent loss of life and control the virus to a point to some normality. There are still problems and challenges we need to sort out…collectively. Vaccines do offer some hope, and so does every new year. Keep well, safe and healthy. Things are not going to be normal for a while but hopefully it will be better in 2021.
This month we have entered into a second period of lockdown restrictions as we are definitely in the second wave of the Covid-19 pandemic, as is seemingly happening in many places on Earth. I was half expecting this due to the colder winter months when infections spread more easily but I was hoping this wouldn’t happen. However in the last few weeks just as the US elections closed, the world was relieved and informed that Pfizer has created a vaccine that is has been shown to stop more than 90% of people developing Covid-19 symptoms in it’s preliminary trials. There are also other vaccines that are also due to come into the market, and therefore we are hoping that this will be widely administered with inoculation programmes hopefully by this time next year! Undoubtedly, the high number of 1000s of death is the darkest cloud in recent weeks but the roll out of the vaccine is certainly one reason to be positive, especially in the long term. There will be much needed research and organising in the meanwhile but hopefully this will be a success over the pandemic for all of us across this world.
I was inspired to write about upsides and positivity as a topic this month as I felt that going into the festive period, it would be a unique time in this dreadful year for to do things differently to what we are used to. In addition it has been a time of great hardship, challenges, fear, loss and anxiety in most of our living memories. As one of our darkest times, families and loved ones have died, people have suffered, work has changed, businesses regardless of size has been affected, some industry sectors are devastated and people have lost their jobs or at the risk of redundancy since the pandemic took hold of our lives in early 2020. The level of loss is exacerbated by us not being able to freely (and legally) meeting the ones we usually meet for comfort outside our households, socialise with or to enjoy simple things such as meeting friends, going to cinemas, going out for a meal, travelling on overseas holidays without quarantine, meeting with a festival etcetera – the no-go list is long. This is the necessary life of social distancing and public health safety measure in 2020. There are more fallouts and negatives of the pandemic but as we go into the holiday period (and I am looking forward to a well-earned break), I want to reflect on the positives that we can take back from 2020. Believe it or not, I was able to find like-minded content on the web whereby people are also finding ‘silver linings’ and I will share some of these, and my own, with you here.
The landscape for businesses has changed significantly this year with as much as 26% of business affected negatively by COVID-19 – we are working from home so buildings are mainly empty or have been improved with hygiene, indoor cleaner air, improved cleaning, rubbish removals and also with people having greater appreciation of working in an ‘office environment’ when they do (or can return), as mentioned in this article on FM during a pandemic. Undoubtedly, one of the biggest shifts and possibly long term ‘silver lining’ is the benefits and acceleration of digital transformation for people working from home. I have seen some news about improved gender equality for women, as traditionally they were not encouraged to work from home as it ‘may interfere’ with their availability of looking after young children. This flexibility has now been tested and in most cases seems to be a success.
The last year has definitely given us an opportunity to test these scenarios and decide our preferences for working in and outside the office. I certainly know ways I can use my time effectively whilst in the office and physical library as well as what tasks I can do from home. There will never be a perfect solution in my field as we need both physical and digital spaces but it certainly has brought us real life and learning experiences on how we can make most effective use of our time with these restrictions. Remote working has opened up the next normal. And our greatest appreciation to key workers and other worker who have continued to go to the workplace throughout this period of great change.
(2) Gains in Business Transformations
The economic consequences are a major concern that there are lots of people who are not working, have been furloughed or are made redundant. The hardship must be terrible and the uncertainty is soul destroying. High street retailers, hospitality, events, arts and cultural organisations are closed…or there is only ‘so much’ that we can do online. These business types are obviously going through one of the most difficult periods in the modern era! The prediction for the next few years is also scary quite frankly with the economy panning and borrowing levels skyrocketing. I thought austerity was a curse-word but the current situation is worse. However, I attended a recently EIU event with predictions on how things may change as we come out of the pandemic in the next 10 years. It is interesting to hear how business models will change, for example with greater automation and AI. We know there have been great strides taken with digital changes as mentioned in this article on tech ‘silver linings’ in Tech Republic – such as greater digital interactions, cyber security and greater understanding of technology with these new ways of living.
In my local area, I have seen local shops that have remained opened in the second lockdown but they have transformed the way we interact, placed and fulfil orders and services with them. There is actually a term I saw in the following article in My Total Retail which call it ‘BOPIS’ – Buy Online Pickup In Store! Get it. This is what is better known as ‘click and collect’ in the UK but I imagine it is happening wherever we can make use of online ordering and in-store pickup. I do think there are still some services we can never ‘click and collect’ such as hair and beauty treatments, dental services, gym, arts and leisure services etc. However, I have decided that I would like to support some local businesses, such as this new Italian restaurant which only opened in early 2020 by order their pannettones for my friends this Christmas. I have also noticed that a few of the shops on my high street are closed but are still being used due to the studio space that makers and designers still need for their creative businesses.
One final business silver lining, which is bittersweet, is that people who have loss their jobs due to detrimental business performances due to Covid-19, there are new businesses or persons trying to start their new ventures now. There have been shops that have sadly closed, but also some going ahead with opening in my local area. This is good for the work I do in my current professional role and department – I know there is a lot of support if you put your heart and mind to it. Not everyone is able to be successful entrepreneurs or make their idea a success but the best silver lining is that we have the time now to research, plan and test ideas. That is a big boost for anyone who eventually wants to work for him or herself and succeed in business.
One silver lining in the coronavirus pandemic has been a rethink of the need for certain business travel; many who used to travel extensively across the country are welcoming videoconferencing. Source: Practice Management 17 August 2020
(3) Better Environment
Video conferencing has changed the way we work and also the way we are communicating with colleagues, communities, friends and family. We have no choice but to avoid socialising in the pandemic. There is also very little to do but to enjoy the great outdoors. The new tier system in the UK has meant that we do not want to travel anywhere far and we are also not allowed (this really is the current situation that no one ever predicted a year ago). The best silver lining has been literally the benefits for the environment with less vehicle and air travel. We are also encouraged to shop, work and play locally within reason – the streets are a little bit busier now but looking back to the first lockdown earlier this year, there were pigeons walking around my street as there were hardly any cars. The busy urban area where I live is definitely quieter and people are taking advance of the green spaces and places to explore nature close by. I know once we get back to the ‘next normal’ with optimum vaccine efficacy stage, there may be a return to the hustle and bustle that we had pre-Covid-19. I am hoping that some of these clean environmental gains, behaviours and ‘magic purification dust’ will stick around for a long time. An appreciation of our green spaces and better environment are essential for our wellbeing, physical and mental health.
(4) Social and Cultural Appreciation
Cinemas, theatres, festivals, churches, museums, art galleries, gyms, entertainment venues, bars, pubs, restaurants and sporting areas are all closed. They have been the hardest hit in all of the pandemic restrictions. People’s livelihoods have suffered gravely and there is still no end to the challenges they will have to face in the next few months as we get back to full confidence of being able to ‘go as we pleased’. We are drinking, socialising and eating more at home. KPMG puts this shift as the ‘home is the new hub’ and the centre of operations. There might still be some who are getting food take-aways all the time, but I also understand we are just spending time indoors cooking, with old fashion home entertainment and leisure activities. We can to some extent still use the television, books, music, gaming and any other entertainment, which has seen a boost in sales and consumption. I am looking at Netflix more than I ever did in these last few months.
The main silver lining is that people will gain the appreciation of new and old entertainment mediums. Perhaps when we are able to take advantage and experience these simple pleasures in life, we can financial, socially and emotionally give more support to these basic human activities that make us connected and feel good about ourselves as well as being somewhere with others outside our normal bubbles.
(5) Healthcare and Well-being Improvements
As you know, there are great improvements and support for our health services across this world in this mad time of Covid-19. There would be many gains made from the insights and business practices for countries that haven’t had to deal with such a grave disease. Processes, information sharing and patient care had been one of the upmost benefits of the lessons learned in this pandemic. Normal routine check-ups have also seen a transformation with video-conferencing with patients invited for online consultations. I have spoken to a few people and this is now common practice compared to earlier this year when you had to physical make your way to the doctor’s office/surgery even though you may be really unwell. Perhaps in future we would automatically be given the choice of an online consultation. I do know that we still have to see medical staff face-to-face for certain ailments and treatments but this new way of consultation has been a shift that would have taken ages to go head if it wasn’t for the pandemic. Medical staff can also get the credit and praise the rightly deserved after many years of lack of investment and appreciation. Let’s hold governments to this!
People are now also opening being mindful and talking about mental health issues as the lockdown periods become more prolonged. I read another great blog about finding that ‘silver lining’ in Today (Singapore) which mentioned ‘slow living’ and hygge – which was exactly we have been doing in the last few months. The hustle and bustle, the diary packed with work, events and things to do – these have all been curtailed for time spent inside to keep us safe. There is a brilliant explanation that we should enjoy the hygge and simple pleasures in life. This is what the Danes do and there is no wonder that they are ranked as one of the happiness people in the world. Perhaps we can put this label on our activities and try to remember to do this always to ensure that we have that level of happiness balance in our busy lives.
(6) Innovations in Research and Science
This virus has thought us many things about ourselves and therefore there are many innovations that have come as a result of the changes we have had to make. We are already learning new ways to improve hygiene in public places, research, medical, digital and scientific innovations and new insights have been on of the brightest silver linings in the race to find new treatments and a prevention of the disease as mentioned in this map by Medcity.
Telehealth is Improving Access to Health Care: Digital care interactions emerge as a silver lining to pandemic’s dark cloud.
Source – Irish Times
(7) Quality Family Time
There have been some great stories on using this time for greater connection with family and close one who live in the same household. I know that has been a very negative experience for some families where they are not getting on or able to have the basic needs in a time of great stress, anxiety and hardships.
Personally, there is really no choice but to make the best of the situation that we are in and some families have thoroughly love the slower pace as mentioned in this Elle article, the no commuting time and the quality time spent together. This has mainly been my ‘silver lining’ in the last few months and I loved the spring and summer months when I was able to enjoy the outdoor spaces a bit longer. I have also love the ability to see nature, sunlight and all the elements of the day working mainly from home and at the weekends.
Going in the last festive month of the year 2020, I wanted to end on this high note after a year that has taken us over in urgent changes and various twists in the basic necessities of life. I am tired from working harder in lots of new ways in a year that has been overwhelming with the pandemic, fighting for social justice and basic empathy to get through this pandemic. However, as we go into the festive and traditionally happy month of December…even though it is dark, cold and grey, I will think and be grateful for these little gifts of hope and silver linings that are shining.
Often it is Tenacity, Not Talent that Rules the Day. – Julia Cameron
As we move into the winter months in the pandemic, there is a personal concern that we have left the bright sunny and warmer months in what will be a very tough year for all of us. Autumn is not my favourite time of year but I do usually cope and settle in by the end of October for Diwali, Halloween cheer and November Bonfire night. I do remember arriving in the UK in late September 1980s and not minding my first autumn, which was a huge change from a tropical climate I knew. One thing is for sure – the temperature is going to get colder, the physical landscape, flora and fauna will change with autumnal colours, with the nights getting longer. If like me, you have been working from home and actually making the most of the outdoors in the Spring and Summer… things are going to be different with the possible double whammy facts of a second wave in the pandemic and Brexit unpreparedness.
Real courage is when you know you’re licked before you begin, but you begin anyway and see it through no matter what.” ― Harper Lee, To Kill a Mockingbird
September has already brought new changes with schools reopening fully. The last week has been dominated with university students who are having to self-isolate in their student halls to protect themselves, and stop the spread of the Coronavirus Covid-19. The news does not stop there – there is also the economic fallout in all spheres of life. Businesses are facing further necessary restrictions with some of my friends not planning to return to the office until January 2021. The redundancy and insolvency levels are also increasing daily with people having to bear all the hardship that comes with losing their jobs. There are many reasons to be pessimistic. The optimistic vibes are scarce but if you know me – I am a trouper. I do have the unbelievable capacity to be tenacious despite the negative aspects I have faced in my life (mainly professional). I do tend to focus on the important issues and despite my happy-go-lucky demeanour with a smile, I can be determined, knuckle down and get on with it! Call it what you like but it might just be tenacity.
The most difficult thing is the decision to act, the rest is merely tenacity. – Amelia Earhart
I haven’t been into the Central of London since March 14th but have returned to the office and library for one day a week since 3rd September. It is an odd feeling getting the Tube again knowing that you have to be very careful and conscious of other passengers, the public surfaces, social distancing etc. It is quite natural to look around the carriages to see who is wearing a mask – and who is wearing it like a dodgy condom! I haven’t had to move away or tell anyone off as yet but there are a few cases of annoying mask non-conformity on the Tube, but generally it is good to go (pardon the pun) and people are being great.
The impact on London’s economy is obvious. I think that TfL are going to be struggling financially this year because as an example, I have only spent £30.00 this month to travel when I would usually spend about £149.00 a month. Of course I do not want staff to lose their jobs but it just a reminder to government that they should be more kind about raising their fares in future. But who knows…we might still get some nasty price increases too compensate for us not using the tube in the pandemic. You can never really win here with inflation! The fat cats executives at TfL must be a bit worried too – I know this from when I paid attention at City Hall. One positive is that the Poems on the Underground are out to entertain us, and also Dettol has partnered to remind us to maintain good hygiene. The saddest feeling is seeing how quiet the commute and shops are around St Pancras.
I have now also returned to the British Library one day a week and it has been good going so far. There are lots of social-distancing measures in place, and the British Library has opened to a certified standard, which is great reassurance for our readers and staff. There is a difference in the building as there are so few people in the office, public, networking and workshop areas. We are still serving people in the ‘Reading Room’ who have pre-booked, and we are very much providing digital services remotely.
We are being cautious and it is good to be back but we also know that we are still in a pandemic and therefore most of my time is still spent working and volunteering from our little box room study at home. It is a little more challenging as there is a family trying to study and work from home too. I am finding this okay but I know I am fortunate to have the space and technical equipment to do this. It is certainly not the case for many, and the digital and socio-economic divide has been discussed a lot in the last few months for most people everywhere. This is another reason I have thinking of self-motivation and keeping up personal standards in this very challenging time. Some things are going to lapse but demonstrating and being tenacious helps to get it done. I do look forward to return back to normal circumstances, but we just don’t know when that will be and it certainly ain’t looking like this year!
This month has been filled with several professional activities with my role as President of SLA Europe – I would be a liar if I said it has been easy. It has been difficult especially this year as my day job is very busy and even more so in lockdown as it very intense with my digital activities and video conferencing, as well as one full day in the office. I will have to tally the number of webinars and meetings I have had. I do know it has been worth it still working and applying myself to helping customers and other professionals as much as can. I do like having the flexibility to go for a walk and then catching up later, otherwise I just won’t be able to cope. I usually catch up with volunteering later in the evening into the early morning. I am really pleased that I am able to contribute to my professional network and take part in some really interesting events such as Reopening Specialized Libraries Roundtable Two, presented on Economic Data and Entrepreneurship, attended talks on Feminist Walk in Harlem and Veganism, Knowledge Management presentation by SLA Europe, as well as participate in a Gurteen KM Café as I had the time. The great aspect of working during this pandemic, is that it has made this year more global than I initially intended. I will be presenting at two events at the virtual SLA Conference 2020 with the theme Driving Forward.
So what else is there to do that can demonstrate tenacity?
My neighbourhood is still pulling together with the use of social media especially with a higher increase in Anti-social Behaviour (ASBOs) in the recent weeks. There is no support on the street from local police and we have to rely on community activists. There is also pressure on community policing still due to non-existence presence in my area of a heavily populated borough plus they are under pressure which the current Covid-19 restrictions.
I haven’t been far away except for work this month but it is great to see signs of positivity in my neighbourhood. These include businesses that are operating old and some new ones. I also went out for tapas with my friends a few weeks ago for a socially distant dinner. However the most comforting and strengthening is the London Mural Festival, which took place the last two weeks. Some of these are exceptional as they pay tribute to local heroes, as well as the artists themselves. The best one is the one dedicated to NHS staff, which was put up a few weeks ago (and perhaps not up specifically for the festival). It is the exemplary public display of positive roles models that anyone can see on their local walks.
TENACITY, n. A certain quality of the human hand in its relation to the coin of the realm. It attains its highest development in the hand of authority and is considered a serviceable equipment for a career in politics. – Ambrose Bierce
As I end on one of the dullest days of September, the level of deaths are rising rapidly again in the pandemic. There are politicians trying to get a grip and scientists telling us that the data is predicting threats to our well-being with some more terrible news for public health and society…still. My dearest wish to you is to keep well, safe, upbeat and obviously, tenacious. Hold tight.
“It is health that is real wealth and not pieces of gold and silver.” ~ Mahatma Gandhi
The last few months has been very intense in our personal lives but also in our professional lives. For most libraries and information services, it has been a time for us to close our physical spaces and switch completely to digital services. We have not been closed behind the scenes – we are diligently working to re-open libraries like many other sectors with physical spaces. For example, I have seen NHS libraries still operating in providing critical information and evidence in this very challenging and critical time in essential services. We certainly owe them for the great work they are doing as medical practitioners. I have noticed most other libraries I have seen also emphasize that they have always remained open since Coronavirus COVID-19 disrupted our global lives. I have decided to dedicate this month to looking how this has affected me in a professional capacity as it has been unavoidable for me not to think of work, libraries and the whole process of initially shutting down very quickly to… gradually opening up libraries and information services again. It really is an extraordinary experience.
It has been four months since our official full time working from home, and initially, it was difficult to switch to all virtual and digital services. However, in the last couple of months, I actually got into a pattern of my working from home during the day, with fitting in some exercise, errands as well as family time. I was able to do some of the digital things I have been hoping for a long time, in terms of using more digital platforms and working from home tools – it has also made me super…super…busy. I am very much ‘living and breathing’ video conferencing for everything! This includes my local book club, social events and even family catch up. I haven’t been keep track of the many Zoom meetings I have attended but they have been intense for adjusting our current services, plans on reopening the physical and special resources, giving business information and advice as well as providing the face to face sharing of ideas, information and knowledge.
We have also had to focus on Black Lives Matter as a very urgent issue. I will remember this time too for the Black Lives Matter and how it is being discussed with a new hope for genuine change within the library and library profession.
I was also able to join a great chat up on a SLA’s Virtual Mocktails, Cocktails hangout – which was great for talking about visiting other countries, the social and cultural impact of drinks such as beer, bourbon and gin! Obviously an alcoholic drink was not compulsory for attending and it was nice to see persons I have met on my trip to New Orleans in 2019, and who I hope to meet in the future! It also made me realise – just like in my professional capacity – I will see and meet people virtually but may never meet them in real life. I still correspond with a contact in Singapore for over 25 years although I have never met her in real life.
This really has given us the opportunity to create the digital transformation that we all wanted but never had the time or the resources to do. It has made me remember the time when I work for a global accountancy firm but even now I am learning new systems and providing different services by current technology. Since the lockdown in March, I am impressed that our wider department has implemented a new library enquiry system by Springshare called LibAnswers. I am also using Lib Chat to answer, “real live queries in the clouds”. Springshare’s slogan in their website says they are making librarians into rock stars!
The Springshare system has lots of customer interaction and relationship features that are also used for retailers on the high street and is beneficial for global teams who are working virtually and remotely. It reminds me of chatting online with someone from the retailers Monsoon who was based in Scotland, and also when I use the ‘automated’ chat on Go-to-Webinar when I need to clarify my queries or my curiosity! These are some of the new skills that we are all learning or refining in a truly digital space. Just like retailers, gyms, cinemas, restaurants and all physical spaces – we are communicating with our customers virtually but it is likely that we are going to reopen more of our physical spaces with new safety measures, social distancing, clear signage and new ways in the ‘next normal’.
I have only seen my local library reopen but have not been inside although we have a project with local libraries virtually in Covid-19. They are also offering a reduced service in my local branch but their current campaign is hashtag #ALLTogetherNowWF. It is ironic that I am seeing more little free libraries than local libraries in my walks. In the last few months, I have interacted and met 1000s of customers and library patrons without leaving my home! That is phenomenal.
This a time to really learn from each other and I am really developing at a very accelerated speed in the last few months. I was asked to moderate the fabulous inaugural ‘Info Trends’ for SLA with Eugene Guidice – who is great at chatting, sharing his knowledge and making you feel at ease. We haven’t met in person but we already seem to get on great! I learnt so much from the presenters, the new virtual conference format was on the Remo platform, and it really was mind-blowing hearing of the new technological trends in the sector being used such as virtual reality, chatbots, AI, Fab Labs, search developments, social media for research etc. In hindsight, it was a great honour to participate on this global and high level at a virtual conference, and to represent SLA Europe, my current employers and the libraries and information profession here in the UK. It really was a highlight of the last few weeks and I am very pleased I was asked to take part. I will try to attend the Info Trends event next time too! I wanted to also say a special thanks to Tara Murray, Diana Shapiro, Eugene Guidice and all the SLA headquarters for the opportunity.
And again, I was pleased to be asked by Tara, co-present with Eugene, for the Madhya Pradesh Library Association in India. I knew some of our hosts from SLA Connect virtually, and it was really nice to make new contact with professionals in South Asia. I also had to present on the very topical and important topic of ‘Libraries and Librarianship in times of Crisis: Covid-19 and Beyond’, and this was some initial finding on the bigger project I am working on as the Chair of the Task Force on Reopening Specialised Libraries. I found the session exhilarating and personally good for my development on a very pertinent topic to a very large and diverse audience. Apparently, there were about 1000 professionals registered, and they were really pleased and appreciative of our work. It was the first time I used Webex by Cisco, and made lots of notes from Eugene and Tara as we spoke for 1.5hours. My team do a lot of public speaking in our roles at the British Library but this event is really special as it took me back to my roots in India as a descendant of Indian indentured labourers to the Caribbean. My family was really happy for me, especially my mother. I hope these links made will be used again in the future for sharing insights and collaborating on professionals issues.
Due to COVID-19, I was unable to give a Presidential talk and presentations in-person at both the SLA Conference in Charlotte USA, neither the flagship SLA Europe summer soiree and networking event. We have still put on great new and topical virtual events, which have been reactive to the current situation ranging from Mindfulness, Business Research, Mind-mapping to using Data and Insights for recovery in Covid-19.
This year SLA has moved conferences for 2020 and 2021 to virtual events, so I am not likely to go to my first SLA Conference until 2022. I know virtual conferences are better for the environment and stretched finances, but I hope I do make it one day to meet some of the fabulous people I got to know over 15plus years. I am usually very active in SLA Europe and love going to their events, so hopefully sometime in the future we can go back to hosting events that are safe and socially appropriate. These are some of the reasons why networking in real life and person-to-person contact are still essential and part of what makes us human. I do advocate for us working together virtually but also for conferring in person to make human connections with shared missions by being in a physical space together.
I thank my fellow volunteers at SLA Europe who give up time freely to do this in their own time and go out of their way to support the organisation, come up with great events and ideas on how we can support each other and the wider profession. We inspire and learn from each other – I would be lost without being part of this great professional community over the years!
One of the biggest honour and tasks I have been given by Tara and the SLA Board is to chair the Task Force on Reopening Specialized Libraries. This topic is HUGE! Working as a library and information professional during Covid-19 really is hopefully a once in a lifetime experience in crisis management. It should also be a great opportunity to learn from little and large organisation, local and global libraries on how we can take the next steps in providing services to our stakeholders and customers in a global pandemic. I have since been in touch virtually with other task force members (two members I met the New Orleans Leadership Symposium 2019) and others only recently virtually. It is very interesting, developing as we speak, creating some brilliant collaborative learning, exchange of insights and knowledgeable ideas on reopening as best practices and guidance.
Remember this is a global pandemic and has affected everyone we know, everywhere! It is very interesting learning, seeing and reading how libraries have responded everywhere. I have seen and learnt about libraries and information services, systems, processes, challenges opportunities and staff and customers safety and well-being issues that we are facing at this time. Yes, we are making full use of digital and virtual technology, but it is interesting to see how much people also want and need physical collections, spaces and our human in-person services. You might understand and see the re-opening synergies with the way we react to retailers and hospitality in the pandemic. The Living Knowledge Network has also hosted great webinars from public libraries in Denmark, who are a little ahead of us and Christian Lauersen is a superstar! Their talks have been great at inspiring as well as motivating me to keep on track of these necessary, and heart-warming services we provide to citizens near and far.
So this is definitely a challenging, busy…as well as an exciting time. It is certainly right up there with unexpected changes, crisis and preparedness such as the launch of the World Wide Web in the early 1990s, the Millennium Bug crashing our Library Management System, working from home due to terrorism or riots, social media introduction in our lives, and other unique watershed moments in the library and information world. I said this in my presentation to Madhya Pradesh Library Association but I have since seen it repeat by others…and we truly are in this together.
Last Spring, I remember on my morning off work, wishing I had more time to enjoy my garden in what I thought would be the best time of year. I remember telling my colleague I wish I could spend more time at home enjoying it. They do say that you should be careful about what you wish for! One year on, and we are in week six of lockdown with Coronavirus Covid-19 where our homes have become an office, place of play and everything in-between as we try to prevent the spread of the virus and keep ourselves safe in what is now known as the ‘new normal’ for the time being in the global pandemic.
It is now weeks since we have been living in our homes since lockdown, and our lives have had to change as we sacrifice our freedom in the societies that we live in across the world. Easter has come and gone and will be one to remember. We may have now gotten into a routine and begun to accept that this is what we have to do to get through this phase in controlling the virus. Since I last blogged, the devastating effect of the coronavirus on the world in the sheer high numbers of deaths has been sad and heartbreaking. The number of deaths has peaked in many countries with the daily data on deaths in hospitals and the community is still being counted. Since last month, I have also had the sad news that a distant relative in New York has died of the virus and have also seen friends on social media who have lost loved ones. It is absolutely sad and devastating to lose a loved one to infectious Covid-19 without a proper good-bye in most cases. It is with this deep sadness and survival instinct that we carry on at a time as if it is normal, although we are in desperate times to prevent more deaths, stay safe and live in what is now our ‘new normal’.
The most devastating story has been the number of medical and other key workers who have been at risk or even died by contacting this dangerous virus, exacerbated by the lack of Personal Protective Equipment (PPE). Other countries have lost many keyworkers too, but in the UK due to (including lack of preparedness and a focus on Brexit) the high level at 64% of Ethnic Minorities and immigrant persons working in the National Health Service (NHS), there has been a disproportionate amount of persons who have died or been at risk. A Black British friend called me to discuss this and she thinks it was very obvious that this is true, and also she is looking for a better term to discuss the term BAME (let me know if you have a better idea). In some USA states, there are reports of low levels of Afro-Americans residents…but higher levels of coronavirus cases in this demography. The virus does not discriminate but it does seem to affect those exposed in the front line due to circumstances.
There are several poignant stories of death and its effect on families. One of the saddest is Dr Abdul Chowdhory’s plea for PPE a few weeks before he died. There are many more whose lives were not supposed to die so prematurely and unpreparedly for this pandemic in a country as rich as the UK. There are several critics to the government’s policy and their spin on this that I see on social media more than mainstream media, especially when you compare the performance, competence and accountability of other countries.
“The true measure of any society can be found in how it treats its most vulnerable members.”
— Mahatma Gandhi
It has been remarkable that companies have used their facilities to help provide PPE, support the NHS and keyworkers in any way they can. There are several reasons for the shortage of PPE, but it has been great to see some libraries using their facilities to create PPE, and some companies who have also help in this effort to control the pandemic. Companies and employees are affected all across the world. There have been high levels of unemployment in the UK, Canada and the USA – as with everywhere affected by the economic fallout of the lockdown. This is a real issue for families on the bread line, facing redundancies or being furloughed. Businesses are also going to find it a huge task to survive, and recover when we come out of this ‘new normal’. This is a time when collectively the economy, people, government and society must come together to reset from the shock of a pandemic and humanitarian crisis.
Key workers are proving us with essential services in public services, and some private organisations such as shops and contracted services. They have been our supermarket workers, postal services, rubbish collectors, pharmacists and other services we just cannot do without in these strange times. A great number of community groups and volunteers have been providing services to people in the community in my neighbourhood, and also in all parts of the world. The ironic memoir for me is that I have been busy working during the day and so I am unable to volunteer as much I would like to. Also, I don’t want to put my family at risk so I have been sticking to the rules of social distancing. It is rightly so that communities across the world are paying tributes and appreciation to these special people with messages of thanks, support and hope. They are sacrificing their time and continuing these important activities in dangerous circumstances, which will not end for a while yet. In my neighbourhood, it has been heartwarming to see this display of support, solidarity and hope with the rainbow symbol and other messages of compassion and empathy. The reality in hospitals and care homes must be worst.
As the weeks have progressed, there is more organisation in the shopping queues and local shops are getting great support. Some of them have had to adjust their service such as the local gardeners, home supplies (e.g. Homebase) and take-away services – with some of the essential services like pharmacies and post offices are still operating. This is some of the local businesses I have observed. I haven’t been on public transport since the 18th March 2020, and I am very grateful for those key workers who are out there providing essential services. So how am I filling up my days in lockdown? Believe it or not – I have been steadily busy with work since the lockdown with switching a lot of our services to online and therefore we have adjusted and adapted our service offerings using digital and web-based resources. We have used all the video conferencing services I mentioned in my last blog post, and I have since used some new ones such as Microsoft Teams for a webinar this week. Most of the time these are well attended and there are only minor issues with sound and connectivity. Our team is now virtual and we have been having regular meetings to ensure that we are supported, communicating and working together in challenging circumstances.
For our users and our staff across the information industry – we are all very digitally aware but there is so much to learn always, and we all do not have the same skill levels. I also understand that the digital divide does still exist even in a ‘first world’ country like Britain. In addition, there are inequalities in accessibility for the young and old. Some classes have switched online. I live in a mixed neighbourhood and therefore parents are trying to home school their children but there will be other parts of this world where parents will find this extremely difficult as they may not have access to simple educational materials like books, much less so with computers. I have seen articles where it really depends on your access to home equipment and parental support that will make lockdown learning a success. It is difficult enough to do everything at home – it must be harder to become qualified teachers and trainers to children in the last few weeks. If you are doing this comfortably – keep up the great work!
I believe that most public libraries are closed in lockdown. I recently mentioned in an SLA Europe Webinar that although we are on the vanguard of delivering digital services remotely – one of the main challenges with delivering library services in lockdown is the obvious barriers for delivering person-to-person services, access to a rich plethora of hard copy materials, the events and exhibitions that a physical space facilitates. There will always be an essential use of physical space in libraries and museums.
In a lockdown, I have been so busy working that I have little time to do that extra Zoom lesson exercise or dance class on offer now. I have been mainly catching up on Continuous Professional Development (CPD) with all the free webinars that are available. However, I have made an effort to take my exercise time seriously and have been out on my walks most days.
Mindfulness has been a keyword we have been seeing more in the last few years, and this has been some of the ways we are able to cope with the pressure, anxiety and mental illnesses that the lockdown is sure to cause in all of us. I think you are superhuman if you don’t feel a little bit uncomfortable in lockdown without our normal freedoms and human interactions. Therefore, finding the time for conscious wellbeing, wellness and fitness are essential and I have been making full use of my time in the open air.
I have been enjoying time in the garden and really do appreciate the time I have spent in it recently. I have even managed to do some guerrilla gardening in my neighbourhood as a form of exercise and swapped plants with another local resident. In this time off, I have absolutely loved my exercise time walking around my neighbourhood and discovering new parts. This is the best time of year for seeing all the blooms and to appreciate all the support and community solidarity that is shown in windows in Walthamstow. I have particularly liked discovering local persons who lived in the area as displayed on blue plaques or local heritage signs. These are great signs to see the soul of the area and to reassure us that things will hopefully be better in the future. It has also been great encountering the Free Little Libraries in the neighbourhood.
I have also had a wander in the natural areas around or close to Walthamstow. I want to cycle and may do so next week. I was able to go out in the fresh air to visit the Walthamstow Wetlands, Epping Forest and the Chalet Wood Bluebells in Wanstead. There is also something very positive and energising being outdoors in nature that takes you away from the claustrophobia of being in lockdown. Nature has an amazing way of reminding us that some things are bigger than us and we need access to escape to these beautiful areas. I do understand that not everyone is able to get away and therefore may be stuck within their home walls, and in urban densely populated areas. Some persons have been reprimanded for not observing social distancing rules in parks, and even my local park has reduced its’ opening time to prevent gatherings in the evening. It is a time for us to really appreciate our green spaces, and ensure that we maintain our social distancing so we can continue to use it in lockdown.
One of the most treasured memories of being in lockdown (and we still don’t know how long this will last) is spending time with my family. We are watching film, listening to music, cooking and baking in our time. We are getting our groceries locally, and weekly at the larger supermarket. The supermarket is a lot better but still short of some supplies – the toilet rolls are back but the flour supplies are extremely low. Everybody is baking apparently. I have gotten some flour from the Turkish shops locally. I am enjoying my time with family, but I am thinking of family and friends who are on their own. It has been great to chat and share some time, over the fences, with our neighbours close by too. This must be a deeply challenging time and we must try to stay in touch – even if it is a quick hello.
As I end my thoughts for this month, it is now almost 40 days in lockdown as I was away from the office since 13th March and I know a bit more on what to expect and have developed a routine. I am more than grateful to our healthcare and keyworkers who are on the frontline of this pandemic, and my sincere condolences to the families of the thousands of persons who have died across this world. Take care of yourselves, stay safe and well. There is no doubt about our role in helping and supporting each other in our societies in this great time of need.
Like you, I didn’t realise that our lives and way of living would change so drastically since my last blog post in February. I have been keeping an eye on the developments in China since January and I have mentioned Coronavirus in my last blog post, and social media since February but there was very little to prevent us from what we are now witnessing and experiencing in our own lives.
On 23 February on my drive back from the South East, the radio mentioned draconian measures enforced in Italy to prevent the spread of the Coronavirus (COVID-19) – little did we know that this will lead to other lockdowns in the UK and most parts of the world. We are truly in this together and I am covering my experience of this time in quarantine, social distancing and social isolation, as they are now known. We are also going to give this virus a good fight and there are amazing human stories that are a result of this strange and exceptional time in history.
The Coronavirus (COVID 19) virus is evidently infectious, contagious and dangerous to humans all over this world. It is currently having a devastating impact with a high level of mortality in China, Italy, Spain, Iran, France – with growing numbers in the UK, USA and other countries to follow. This virus has not only affected our working lives but the whole essence of our being and freedom with uncertainty in unprecedented times. We must stay in our homes with our immediate families to prevent the spread of the virus, and to decrease the pressure on health systems. The only places we are allowed to go to are places to get food, necessities and exercise.
I have read about the history of pandemics but never thought that there will be a time when we will be in the same situation. I was amazed to see that these plagues or pandemics were threats that humans have had to fight off since the beginning of time. The infographic above was shared on social media and is a great eye-opener for previous pandemics, to the modern epidemics like Ebola, SARS etc. I still remember reading as a child that we say ‘Bless You’ after sneezes due to the plague whereby the Pope Gregory encouraged it as a blessing for the ill. Quarantine is also the Italian word for 40 days isolation (Quaranta) from the Middle Ages when merchant ships return to ports to prevent the spread of foreign diseases. It is also interesting to learn that Shakespeare also lived and wrote through the plague with references in some of his major works like ‘King Lear’ and ‘Macbeth’. It was also a terrible time for the theatres and other social gatherings such as theatres, which were closed in that period.
The most intriguing for me is the Spanish Flu 1918. I vaguely heard it mentioned in the past but due to the current coronavirus, there are similar references to it and a reminder that only a few living persons now have memories of it. The National Archives has a letter from 28th October 1918 by E.S. Bennett from Walthamstow with the rate of death is mentioned as “Doctors are on ‘constant call’, while undertakers ‘can’t turn the coffins out or bury the people quick enough”. IWM 96/3/1 (28 Oct 1918)
There are some other interesting blogs on this topic if you have the time to read – “In 1918, the death rate in Britain exceeded the birth rate for the first year since Government started maintaining records in 1837. Yet this was not due to the First World War, but to so-called ‘Spanish Flu’’. It is reassuring to see other human experience of this in the past and that it is not going to last forever despite the high level of death. These experiences will hopefully make us more resilient for the future.
Now back to the present time Coronavirus pandemic. When Ebola was getting under control a few years ago, I do remember this video by Bill Gates but it is interesting to hear his prediction on the current pandemic and the state of unpreparedness if this was to be on a larger global scale as it is now compared to the West Coast of Africa. This is now real. Believe me – I have family and friends in lockdown all over this world and we are worried and concerned about their safety and welfare. We have been hearing first hand from relatives from Italy as the scale of the pandemic increased, and they were put into lockdown. We were having first-hand stories on the situation and the changes they have had to make for work (getting permission to move about by Commune in Italy) and remaining at home. This was soon to be our own experiences. I remember seeing the sale of pasta flying off the shelves and the queues outside supermarkets in Italy as the country went into lockdown. However, they have generally been organised and didn’t have the level of panic buying as in the UK for groceries. Their tone has become more and more concerning as the weeks progressed with further bad news with the viruses devastating effect in Italy.
Italy is by far the hardest-hit country in terms of recorded deaths as I write this blog post – even more than China where it starts perhaps late November 2019. It has been heart-breaking in the last few days seeing the level of deaths and this has to be investigated further for the reasons for the spread of the disease there. There are probably a number of reasons for the spread of the infectious fatal virus – Milan has links to suppliers in China, there was a football match in Milan between Atlanta (from Bergamo) and Valencia, the commutable towns close to Milan which are affected, and the whole social way of life and extended family life in Italy. It also has one of the highest aged populations in the world and other contributions to the spread – from the Italians communal living in flats, church attendance, general close human contact with the extended family and friends. This was sadly breathing grown for the virus and contagions to spread. This is just my personal view and thoughts from what I have read, but hopefully, there will lessons learnt from this devastating impact of Coronavirus in the Lombardy region. Similar stories are also now unfolding to various degrees of death and virus cases in Europe and other parts of the world.
In the early weeks of lockdown, the Italians in quarantine were able to use their time to spread cheer, joy, happiness from their balconies and neighbourhoods. This has changed in recent days due to the sheer devastating number of death and virus cases coming out of Italy. In Spain, France, Iran and the UK – we have all been cheering on our healthcare workers and key workers through this difficult, anxious and dangerous time on the front line.
In hindsight, we could have all been more prepared for the pandemic with critical care information, preventative and preparation for our lives and the health service. There has been a slow build-up of information for us to be more vigilant – with was your hands better, sanitizer and eventually with social distancing and self-isolation. Eventually, the state had to step in due to much movement in our everyday lives to work, school, business and other commitments. Coincidently, I was off from work from the 13th March and only went in for a few hours on 18th March. Since then we have been working form home and adjusting to life.
At short notice too, I had to drive to Derby to pick up my son from University. My 16 year old had just finished his mock exams but was told that same week will be the last week of his year. This was also an abrupt end to his secondary year with a quick assembly to wish his friends and teachers goodbye…for now. Graduation ceremonies are also postponed. I do agree this had to be done because I think we were not aware of the impact on and the dangers of children spreading the disease further to others in society. Nurseries and other children services are also now closed. For parents with young or special needs children – this will be a challenging time. However, I think in the next 5-10 years, children will understand this shut down was for the greater good and it is to help with the prevention of the spread of the virus and support for our health systems.
Just like my colleagues at work, we were also unprepared and shocked by the lockdown that has been happening in China in the last few weeks. I made the decision to go into work on the 18th March to tie up a few loose ends, and even though I have worked remotely one day of the week when my children were younger, I haven’t done this at all at the British Library as we are very much face-to-face interactions with our customers in the reading room, workshops and in one-to-one advice. In the last ten days or so, we have really had to adjust our offering with continuing some of the digital information services and knowledge that we can share remotely. We have been working swiftly to change our programmes where possible to be delivered from our homes and I think this is going as good as you would expect considering the unexpected and unusual circumstances we find ourselves. Our physical events have moved to online events and we are seeking research resources that are open-sourced on the Internet. However, most of our resources are still unavailable due to the contractual and technical issues and are not available remotely. The library’s rich hard copy collection is also locked up securely until we are able to access them again. Information Professionals in the 21st century are digitally advanced and some of us are able to offer services remotely, and curate content that is available for free.
Some of the winners in the digital switch in lockdown are systems such as Zoom, Skype, House Party, Whats App and VPN (Virtual Private Network). Also, effective digital communications have been an enabler in this real-life crisis management scenario. I have hosted and attend video conference meetings at home using Go-to-Meeting in the past, and will continue to do so in lockdown. We are also looking to host online learning and workshops with Go-to-Webinar. In both my stay-at-home day job and volunteering with SLA Europe – we are using these technologies. As with human behaviour – there is a lot of humour and reassurance with some technical issues that we are all experiencing. It certainly is a learning curve! However, I have been through the 7/7 London Bombings, the London Riots 2011 and other causes for working from home in a crisis.
It is also great to see that people are looking after their wellbeing, mindfulness, kindness and exercise routine despite being stuck at home. We have also hosted webinars for working remotely and doing research from home. Some of the best tips are to make sure you have a routine, a positive mindset, exercise, be realistic on what you can do from work, and also use your time wisely. This is where our home lives merge with work life and you have to understand your own boundaries.
One of the most remarkable aspects of the pandemic was access to food and essential supplies. As I was off work on the 13th March – I noticed that there was panic buying and the supply chain was disrupted to a very severe level. These carried on for about two full weeks until my supermarket was able to introduce social distancing and more sanitised procedures for their customers and staff. Local shops have also been useful to supplement some of the supply issues the UK was experiencing. The whole joke about toilet rolls selling out was amusing…but seriously, it was also the same for fruit, vegetables, rice, bread, pasta etc. Online deliveries were also most affected and I was unable to get my normal slots. Even if I do online food shopping now, I am not sure if I can get everything I ordered with the disruptions in supply. The use of bidets in Italian homes may be one of the reasons there wasn’t the toilet paper panic buying there. In the UK since lockdown, there are also cases of people breaking the stay-at-home rules by having parties or going to beauty tourist spots when they should really stay in their vicinity.
One to the biggest impact is that we are not allowed to travel and fly as freely as some may like, but seriously it is also one of the components for the escalation of the infections of the virus spreading so easily in the age of globalisation. It is also great that we may have some light relieve on our CO2 emissions in this quiet travel time. Airlines and travel agencies are obviously struggling due to travel restrictions but it may be a good time for us to reflect and change our behaviour with regards to unnecessary flying.
The virus has no boundaries and affects all of us. It really brings to mind the way civilisations are organised, governed and the role of citizens. Businesses have had to shut down and are only able to open in cases of necessity. There are still some businesses that are still open like take-away food services, pharmacies and pet shops. The others are closed due to public health orders to protect staff and the public from gathering. This fatal disease has not discriminated and so, big as well as small businesses are affected. The self-employed, charities and other voluntary organisations are also affected. Even if you are retired – you are still affected, as you do not have your freedom to roam. The pressure is building on businesses to adapt and implement their business continuity and crisis management plans. There are some positive aspects and re-purposing such as companies that are helping with changing their models – such as producing sanitizers, ventilators, Personal Preventive Equipment (PPE), food supply rather than restaurants, etc. However, it must be clear that the global economy will be affected and there are hard days ahead with a recession predicted. There are some companies that are stepping up to the challenges, collaborating and also protecting their staff and clients. The trade unions are also busy looking after workers and making sure that workers are protected in this very difficult time. We will also see that the use of goodwill and kindness will be essential when we press the reset button when this is over.
Local community groups were foreseeing these changes before workplaces and government. One of my neighbours quickly organised community leaflets for older or non-digital neighbours to contact us should they need help with shopping or anything in the imminent lockdown. Thankfully we are able to coordinate and support each other on various local services and also cheer each other on in these difficult times. It is strange going around with shops and businesses closed. As we are allowed an hour of exercise, I have tried to go out every day for a walk locally to get some fresh air. It is difficult in an urban setting to practice social distancing but most of us are trying to keep our distance. In the run-up to lockdown, I had to cancel three social events with friends, and even birthdays and Mother’s Day are celebrated apart. We have been in touch with friends and family by Whats App, Facebook Messenger and Zoom – just imagine if we didn’t have these technologies and only had to rely on letters.
People are also using this time to catch up on all the leisure and homebound tasks that they do not have had time. This is one of the best aspects for using our time in lockdown to do the things we never really had time for – film, music, reading, gardening, talking more and spending time with dear ones in our homes. I do recognise that not all of us have families and there is a lot of loneliness, anxiety, depression and mental illness that will be exasperated by being confined. I dread to think of the homeless, people with mental illness and in the community who are less fortunate and how they are coping with this. I do believe that they are being cared for by social care and local government agencies.
As the pandemic has spread across the globe, concern for the wellbeing and safety for family, friends and communities near and far has become an obsession. This is a global issue for human life where ever we are. It really is unique in our living collective experience. We are facing the same issues from within our homes and we are reliant on the same care systems to get us through it. Unfortunately, this is still on-going and we are still to know the devastation that the virus will have on less prepared and poorer countries. Italy, Spain, China, France Iran and USA are leading the death barometer, and they are struggling – we can only hope that the impact will not be as devastating in less developed countries. The assistance offered from Cuba and Russia and other countries to Italy has been good to see online and restores your faith in humanity. This story from the New York Times is a must-read on the situation for families in Italy during the Coronavirus pandemic.
Since January, there has been news coming from China but the number of deaths at first is alarming and the lockdown was weirdly fascinating to see in the news. However, since the virus’s exponential spread to Western Europe and the Middle East, this has been one situation where you can look at the news on social media and get information, news coverage and datagraphics that is supplementary from the normal broadcasting agencies. I am also able to keep abreast of the developments in the Caribbean and North America from social media and website feeds. I have been looking at facts and figures at BNO Newsroom, World in Data and the Financial Times (who has loosened their usual pay-wall). There are also the usual suspects – fake news, misinformation, disinformation, propaganda, fraud, cybercrime and scams by rogues. This is also a gentle reminder that the NHS has a great number of information centres and libraries with professionals who are providing library and knowledge services.
With the COVID-19 pandemic overwhelming healthcare systems and some level of lockdown in all corners of the world, we find ourselves in an unprecedented era of information demand. At the same time, the pace of discovery and dissemination of information is faster than ever before, creating uncertainty and stress about where to find reliable answers. …While these initiatives have not been associated with the COVID-19 pandemic, the urgency of our current situation has shifted the focus to developing solutions to improve the knowledge ecosystem today.
– Dr Brian Alper EBSCO The Development of a Covid-19 Information Portal
The most important lesson to learn about Coronavirus Covid-19 is that we are fragile as humans. Good health and access to healthcare are the most important factors in our lives. This is something some of us have known for a long time and it is with utter respect and understanding that we should invest, support, provide and reward our health services in this country and around the world. Public services and local government services are also in need of our support to keep the engines of society and humanity at an equilibrium. Outside hospitals, good hygiene and sanitation are getting attention now but there is still a lot to be desired. Low paid ‘key workers’ have been providing us with our essential foods in the urban environments but we should be grateful to everyone – from the rural farmers, delivery drivers, the rubbish collector, postal services, local shop keepers, emergency services, police, firemen, park keepers, pharmacists etc. Those who do not use these now vital services, or any public services should go live in their own isolated country! Whilst we are inside our homes, the key workers are out in the front line fight overtime in the good fight for us.
We still are in the heart of the Coronavirus pandemic and I am not sure how this will turn out for all of us. The cost of human life is enormous. And the impact in the economy is also bad. However, we need to support our health care systems and services. We also need to support everyone whilst we stay at home, follow instructions to avoid social gathering and practise social distancing. The human stories that find their way to the media are exceptional and very heart-breaking such as the medical staff who lost their lives, to the thousands who have died or been affected by the virus. One thing about past plagues in previous centuries is that life carried on to a certain extent and humanity was not totally wiped-out. Obviously, it is very sad for the millions of lives lost such as in the Spanish Flu 1918. I am not sure what the situation will be with Coronavirus by the end of April (or in future months) but we will come out of this hopefully together.
Everything and everyone has become a player in this real-life apocalyptic movie with this deadliest disease in our modern memory. As we spend time with our families and dear ones, we must cherish and care for each other. We are discovering things about ourselves, and hopefully using this strange and quiet time in quarantine to do some fun and creative things we didn’t have the time to do. Love sustains. We will also be better resilient persons for understanding life and love in this time of coronavirus.
You just have to walk around in the quiet streets to realise that our human life is on pause until we beat this virus – country by country, community by community, and human by human.