2020 Vision – looking at the past, present and future

As we get closer to the year 2020 and the closing of the last decade, I have been looking back but also thinking of the years ahead. It has been a decade of great change on the political, social, technological and human landscape reflecting on what is going on in the world. There have been numerous highs and lows as expected in such a long period. The present is grounding us to what is happening now but there is bound to be a wonder with what is ahead when we look at New Year’s number ‘Twenty Twenty’ – 2020. We even have to get used to saying, writing, hearing and seeing it. This blog post gives me the opportunity to reflect, adapt and anticipate what trends may be coming our way.

Past, present and future: it makes it easier for me to look at this in these three categories to clarify what this means, mostly for my own self-awareness. However when I started researching this topic, I quickly learnt that it is an analytical and forecasting technique that is also being using to show how quickly the world is moving on major issues for example sustainability, climate change and technology due to changes, innovation and higher levels of disruptions. In my busy personal and professional life – there are great experiences and photos for me to share these three timeframes with you here.

 

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The Past

“My yesterdays walk with me. They keep step,

they are gray faces that peer over my shoulder.”
― William Golding

The last decade has seen a lot of changes for me professionally.   I was working at City Hall in 2010 with changes already happening with the arrival of the dire austerity plans hitting libraries and other public services across the United Kingdom. I hung on with our team to our jobs until early 2012 right on the cusp of the start of the Olympics. There was so much anticipation and preparation on the one hand with a once-in-a-lifetime opportunity, but then we were dropped like hot potatoes to be made redundant and disbanding of services. The heartache of seeing colleagues lose their job in the heart of London with the Olympics which was in our breath and bloodstream was very hard to get over but we survived.

We were able to experience sadly one of the defining moments of the austerity decade that thousands of people have to endure. Some of us are not better off financially and thankfully for the support of family – we are able to manage. This first-hand experience is only the tip of the iceberg of what austerity really meant for basic infrastructure to people’s health, well-being, opportunities, education, public provision (no police station with the increased crime) and degeneration of libraries in the UK. I know some of the stronger survived but it certainly wasn’t fair for many people and this is with the benefit of hindsight. I also had people cut me off on social media when I left City Hall but most importantly the ones who mattered…stayed with me. I knew this would happen from my experience in the 2000s. I was just waiting for it to happen as an ever-present information professional.

 

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Eventually I was employed again at the British Library and this has been one of the highlights of the early 2010s. I have grown and developed in many new areas but I was also able to use the experience I have built up over many years. I don’t feel so odd when I have to use old and new information and library skills. It also helps when I see the past brought to the present in exhibitions, collections and digitally in the libraries and museums world. This month I visited the London Metropolitan Archives and the British Library’s exhibition on Buddhism – and you will get this point.

 

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We have also seen a lot of changes on the regeneration of my local area in the last ten years and it was one of the defining eras of new volunteering and community activism for the neighbourhood and me. Due to having free time due to redundancy, I was able to take part in the Street Party to celebrate the London Olympics in 2012…but then I never stopped!!! Due to my amazing neighbours and community spirit, we have been able to put on 8 fabulous street parties, poetry events, book clubs, Christmas parties, use social media, promote civic activism for local issues, and look after our community with great camaraderie. We literally look out for our neighbours and neighbourhood, such as creating What’s App groups and social media accounts for all of this!

 

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My neighbourhood has changed from a sleepy suburban town to a buzz hive of activity. There are negatives for this – such as Anti-Social Behaviour (ASBOs), drug dealing, professional beggars and high levels of litter. However, I was able to push myself to new activities such as writing basic poetry, organising Spring-cleaning, starting guerrilla gardening and this winter I am participating in my first pantomime in ‘A Christmas Carole’ by Charles Dickens. This was also my inspiration for writing this blog post looking at the past, present and future!

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A Christmas Carol

I was also able to do a lot more volunteering for my profession with SLA Europe and stopped being Fundraising Chair for The Lloyd Park Children’s Charity in 2016 after 12 years. I will look back at the last decade with fondness for the new and exciting things I learnt, the new experiences I gained and also the fabulous time I spent with great people and loved ones. The holidays and travels are always a great highlight in this enormous world and are entrenched in my memories of the past.

 

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The Present

“It’s being here now that’s important. There’s no past and there’s no future. Time is a very misleading thing. All there is ever is the now. We can gain experience from the past, but we can’t relive it; and we can hope for the future, but we don’t know if there is one.”
― George Harrison

As in LIVE in the moment of now, it is both exhilarating as well as concerning. All the big topics I can honestly think about presently are Brexit, Climate Change and much progress already made is being damaged! Most things in my life are stable but there are still everyday worries and stresses that make me wonder what the hell is going on. Just look at some of our media and politicians! Politics is affecting all of us at present but they are very disruptive and move swifter than the previous decade. This could be a result of social media, but also the volume increase, manipulation and incensed use of mainstream media that is used to polarise us. It seems to be an on-going battle with new life and professional challenges such as data protection, fake news, privacy, racism, bullying, and various negative broadcasting. Information certainly is more intense with some people probably rightfully switching off from all forms of media. I do think that presently social media is still a very good facility for communication, and the world is generally a better place for it. Politics will affect us all and is currently in an awful state but we are more engaged regardless with an opportunity to share our views, voice our concerns and opinions with the people we want too online and offline.

 

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Climate change and sustaining our planet are hot topics that are right up the agenda in the last years and especially the last few months. We have seen young Greta Thunberg mobilise children and adults across this great big old world for environmental concerns and activism. We also all know about Extinction Rebellion. Food, travel, air quality, poverty, homelessness, diversity and inclusion etc are all various topics where work is still in progress. There are good days and bad days for all of these issues, and like so, we have to live in the moment but also find ways to make good choices that will sustain us as well as our fragile planet and environment. It’s only a few years ago we implemented the plastic bags ban, saw more of the reusable cup and ‘single use plastic’ become a no-go. Positive policy and behaviour change are possible and we should not give up!

 

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It is not all depressing in the present, I still find ways to keep my positivity flowing by exploring the new, interesting events and shows in the city. I love that you also see all the ‘live’ moments people are having around you on their Instagram, Facebook and Twitter accounts. Yes, the present is not perfect but somewhere in this world, the sun is shining and a new day is dawning. I am also very grateful for every new day that I am alive to be with my family and friends in the present.

 

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The Future

“The past is always tense, the future perfect.”
― Zadie Smith

As we creep into 2020, it is great to know that some things will always remain the same but it is obvious that there will be new developments and ways of living that we will adopt and adapt in our lives. After all, 2020 is just a number created to represent time.

I am certainly not a clairvoyant with a crystal ball and will not predict the next day, much less the next decade. However, this is what scientific, evidence-based and good research is able to do for us. Trends and forecasting are used all the time to help us plan and prepare what may or may not become a reality. I have the privilege and access to authoritative published research in my role as an information professional, and therefore I am able to research very serious topics that will have an impact on all of us.

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I recently popped into the busy technology department of Selfridges when I went to collect an online order that I couldn’t find in local shops. Seeing all the smart technology is a great eye-opener (pardon the pun!). There are innovations and inventions that are here already and there are more to come on the horizon. Wearable technology is here and according to Mintel market research on “Wearable Technology 2019” – “There has been an increase in ownership of all wearable devices, with the most significant jump being in the adoption of smart ear-buds. As a result of the increasing popularity of these products, more and more manufacturers are offering their versions. Meanwhile, fitness bands/sports watches continue to be the wearable that consumers are most likely to own”. Consumers are also using it for controlling smart home devices, making contactless payments, monitoring security, social media, fitness etc. The smart glasses were certainly a new way to see and interact with things.

 

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One of the burning issues is consumption of natural resources and the environment. There are questions on how can we make this world more sustainable and ethical in our policies, businesses and our own personal responsibility. GlobalDataOnline has their great Trendsight predictions and analysis to tell us about the MegaTrends that will affect us all regardless if we are generations from: Baby boomers to iGeneration. In the report ‘Trendsight overview: Sustainability and Ethics – Meeting social and environmental challenges amid growing populations and energy brands’, these megatrends highlighted are: Social Responsibility, Ethical Wellbeing, Fairly Traded, Created Fairly, Ethical Luxury, Localism, Trust and Transparency, Resource Scarcity and Environmental Responsibility. These are all great topics that make my heart sing! The same report looks in great detail at the past, present and future trends. One of the great sector examples with the changes we have seen in the last few years is plastic pollution and recycling which concludes that: “in the past five years, recycling schemes were being used by several types of retail outlets, and will remain a crucial consideration for retailers in future. Retailers at present are more prominently shifting away from the use of plastic, while innovative recycling schemes will propel into the mainstream five years or so in the future”. Do make some time to look at these reports and you will be inspired or in-the-know on what is in store for the future.

 

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My own personal view, simply and most importantly, of the future is that I want my loved ones to be happy and healthy. I also want this clarity and vision for humanity and the Earth. I know there will be developments in technology and gains in progress with living standards but there is so much work still to collaborate and work on together as so many people are outside of these acceptable levels, struggling with being happy and healthy. I am not able to control this but in my own way, step by step, little by little, I can only hope that we keep this beautiful planet and its’ people safe and well for years to come…and certainly to 2030. Ask yourself too what you want for the future.

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Little Italy – Quarters of the world for Italian settlers

Italians have been travelling out of Italy for centuries and there is evidence from the Romans in the UK, the medieval ages, the 19th and 20th century to present day. You may know that I am married to an Italian and therefore I have been meaning to share on here all the fascinating and significant endearing stories of Italians who have emigrated from their native countries for centuries to explore, find opportunities and set up life in new and distant lands. They have travelled to places as far as the USA, Canada, Africa, Argentina, Brasil, Australia and other closer parts of Europe. My relatives migrated to Bedford in the 1950s, therefore I have heard first-hand stories and have personal experience of Italian immigrants in Bedford. Italian immigration to Bedford began in 1951 and continued until the end of the 1960s. Currently, Bedford still has the largest Italian community in the United Kingdom. With all these Italian communities scattered across the globe, there are multiple ‘Little Italy’ in quarters where the Italian diaspora and settlers now live.

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There are other communities across the globe and I am happy to feel connected to the diaspora when those opportunities arise.  I am unable to cover everything in this blog post but here are the main points and highlights for the very special Italian immigrant communities I know about personally. There are two distinct phases of Italian immigration to the United Kingdom – the first stage at the turn of the 19th century and the second stage in the years immediately after World War II when the mass immigration started.

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The first set of Italian settled in London and Manchester, and formed the famous communities of ‘Little Italy’, especially around the Clerkenwell, Ancoats and Soho areas. These areas thrived primarily thanks to the catering trade and there is still evidence and influence of that today. It was noted that they had a padrone in Britain to act as a go-between to help them with work, food and accommodation for the first two or three years after arrival. Eventually, they worked up the social classes from organ grinders to street musicians, skilled statuette makers and semi-skilled craftsmen by the mid-1850s. By the 1880s onwards, they were able to move into skilled craftwork catering and their own businesses such as selling ice cream. Some famous names I am aware of are Manze’s for Pie and Mash shops, and Rossi for ice cream. It is reported by the turn of the century they had their own Italian school, the Italian Church of St Peter’s and other Italian landmarks. There is a great article on the Italian diaspora by National Geographic here.

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After World War II, the United Kingdom needed labourers to help rebuild its’ economy and many other areas were in desperate need of new labour. One of the explanations I have read is that Italy was overpopulated and there were high levels of poverty and lack of employment opportunities so there were government policies to actively encourage emigration to new lands for opportunities and a better life. In ‘Hidden Voices – Memories of First Generation Italians in Bedford’, there are real-life stories from first-generation Italians living in Bedford which states: “The south was grossly underdeveloped and overpopulated. This had been aggravated by the fascist laws that curtailed even internal migration, let alone external movement of populations. The Italian Government was at a loss as to how to solve the immediate problem. It was estimated that at least 350000 people per year would have to emigrate for five years to alleviate, at least in part, the situation”. This is covered in some detail in books which I have used for research, and online resources such as ‘Building Italian Communities: caterers, industrial recruits and professionals’ by Our Migration Story.

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It is recorded that “a major inter-governmental initiative had led to an agreement between the British Ministry of Labour and the Italian Government, and a bulk recruitment scheme offering jobs to a large number of Italian men and women had been set up in various industries where shortages have arisen”. There were also a few thousand young Italian women who went to work in the Lancashire cotton mills. Other jobs were offered in Lancashire, Yorkshire, Derbyshire, Doncaster and Peterborough. The most significant flow of these migrants arrived in the summer of 1951 and they were allocated to Bedfordshire Brick factories and in particular to the world’s largest Marston Valley Bricks Company in Stewartsby, which had been faced with ‘a grave shortage of English labourers’. The brickworks still now stands as a museum.

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Bedford

After World War II, like my own West Indian ancestors in the Caribbean who were indentured labourers and entrepreneurs, the move to new lands may have only been a temporary arrangement that ended up being for longer. ‘A sociolinguistic insight into the Italian Community in the UK: Workplace language as an identity market’ by Siria Guzzo states that: “the main reason why these people came to Britain was obviously not the weather; they migrated to escape abject poverty in most cases and hoped to make a decent living for themselves and their families’’. There was the chain reaction of the migrant travelling back and forth to see the extended family between Italy and Britain but not often. Most of the immigrants were initially granted four years permission to work: “They signed an agreement to stay for four years with their employer, unless they wished to return to Italy before that. Many didn’t like it here and returned home” (Hidden Voices). I have heard that the work was very heavy duty and some of the conditions were very demanding. The work was not easy for those who had never worked in an industrial environment to adapt. However, there remained an abundance of work after this post-war period and some immigrants were able to move on to other employment if they were not satisfied. The legacy of these working contracts is that thousands of Italians remained.  Bedford is one of the largest and most important Italian communities in the UK, and they make up 28% of the diverse population in Bedford.

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Bedford is also a special place as it was a market town, beautiful river, park with nice countryside that was not far from London and also already had other nationalities settled in the areas such as West Indian, Polish and Irish communities. It was a melting pot for a new post-war Britain and you can still see evidence of that today.

Mainly men came first to work and stayed in lodgings. Later on, the ones who stayed sent for their families to come to Britain. There were cases where there were children left behind for a number of years. When the women came, they too started working to help with the cost of homes. It was not unusual for several families to share homes until they were able to save up for their own homes. “By the late 1950s, however, the hard-working Bedford Italians had saved enough money to begin buying their own property, especially in the areas of Queen’s Park and Castle Road where the terraced houses were situated. By continuing to work tirelessly and never wasting their hard-earned money, they began to settle and finally prosper” (Italians and Italians in Britain: A History).

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In the 1960s, there was a focal point with raising money for a Roman Catholic Church in Bedford for the Italian Citizens. And it was not until recently I found out that the church of Santa Francesca Cabrini in Bedford was specifically named after Saint Francesca Cabrini as she is the patron Saint of Immigrants. Mother Francesca as she is known in the USA is revered for her work in New Orleans and New York with Italian immigrants, children and the churches. She was the first American canonised as a saint by the Roman Catholic Church. She also has a unique perspective for her time in her letters written from her travels and collaboration between Italy and the USA.

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In Bedford, the Fathers Scalabrini was instrumental in organising and getting donations for the building of the church. Like the St Peter’s Church in London, the building of the church was major event which involved all of the Italians in Bedford. It is recalled: “Considering that these Italian Immigrants came from many different parts of Southern Italy, some from rural areas of Calabria, some from towns near Naples or from Sicily, all speaking different dialects, with various traditions and ways of life – that was quite an achievement.  But religion and the building of their own church was important to all.  Everyone contributed to raise funds to build the church.  The church was seen by all the Italians in Bedford as theirs and a very important centre for the community.  It was consecrated on March 28th 1965 ” (Hidden Voices).

Over the years, I have also been in the church for regular service, at religious festivals but also for christenings, weddings and funerals. It is definitely a focal point and an important part of the Italian community. The Italians also have their own Italian Embassy/Consulate in Bedford due to the sheer numbers of the diaspora in the town.

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It was also a linguistic phenomenal to have various dialects and cultural traits as the immigrants were from other regions in Italy who had all congregated in one location in this strange land. This is not dissimilar to the various Windrush islanders who came from the West Indies meeting in Britain with their own dialects and accents.  For the older generation, some went along to English language classes or picked it up after a number of years in what is termed as ‘survival English’.  They are also known to switch in between two languages plus their dialects. It is a family joke when some of the phrases in Italian are mixed with English. From the early days, the workers also received newspapers or reading materials in Italian. The families with younger generations obviously became bilingual as the main language was Italian in the home and English in school.

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There were instances of prejudice, racial abuse and biases that was more rampant in the 1950s and 1960s than in the later years. Over time, the Italians integrated into British society and there is community cohesion…but also hung on to their rich traditions and culture. It was also possible for them to travel to Italy to keep those connections unlike, for example, Italian diaspora in further lands like Argentina or the USA. My husband grew up in Bedford in the 1960s and 1970s with all the swinging British popular culture and subcultures that were making the UK a vibrant place at the time. However, he also has the benefit of being exposed to authentic Italian culture and relatives when the family went on summer holiday trips to Italy.

The Italians have also built various Italian clubs which they still use for events and social activities such as New Year’s Eve and their ever-important football matches by the Italian Football teams. My own relatives also organised and took part in a football team that played other regional Bedfordshire teams. There are many articles written about Italian football fans in Bedford who understandably will always support the Azzurris. The World Cup wins in 1982 and 2006 have both been major events when the Italians have gathered en masse with patriotic flags and celebration in the town square. I think these were other defining events for the community as would be expected for any expat or migrant community supporting their nation’s sporting heritage. They also host an Italian festival in the town square to celebrate everything Italian.

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A lot of the Italians in all of the phases have been entrepreneurial in their outlook and making it work here in the UK. The Italians set up craft shops, bars, entertainment venues and other businesses. Food is a massive part of any Italian’s life and so some of the obvious businesses and entrepreneurial trait were to go into the catering business. “It is believed that the ability shown in running successful ethnic restaurants, coffee shops and ice-cream bars is thanks to family cohesion. Italian families in Bedford are bound together by kinship networks and their community represents a sort of extended family”. It is very easy to get Italian food stock now but it was not always as easy in the past. My relatives couldn’t even find olive oil, fresh Italian vegetables (e.g. aubergines, peppers, artichokes) and other supplies in the shops when they first moved to the UK. It is a million times better now for food supplies (but you honestly still get the best ingredients in sunny Italy). Food is still central to family gatherings and social events but the Italians in Bedford probably would try other world cuisines due to multicultural influences as compared to Italians who live in Italy. The Italians have been entrepreneurial in the various corners of the world and the ubiquitous pizza is a great metaphor for their food culture. There is a great article on the Europeana website on pizza.

There is so much to tell and so little time on here as there are decades of stories and adaption to cover in a few lines.  I am grateful, respectful and proud of the Italian heritage that is now part of my own story and life.

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This is the perpetual story of immigrants and also the need for those wishing, hoping, trying and fulfilling the dreams and opportunities that they have when they leave their own countries to a ‘better land’. I have heard these real-life stories many many times and I never get bored with them as I find them adventurous and heart-warming.  They are also part of my heritage  – Italian, Indian, West Indian and British. It also reminds me deeply and on another level to my own West Indian heritage and ancestors. Human Migration is not a new phenomenon and there seem to be so many political, social and cultural factors on its’ prevalence in the past, and will in years to come. Most migrants actually contribute to the lands they move to and the Italians in Bedford had created a very special part of Britain that will always have strong and enriched links to Italy and Europe. Since the 1950s the Italian spirit, close-knit community and way of life live on in each generation…hopefully in the future too. The community have also integrated to a very acceptable level and are able to enjoy the best of both worlds.

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Information Professionals get Future Ready – Proofed and Prepared

For an Information Professional, it essential that we understand so many aspects of the customers we serve, technology, infrastructure, resources and society in general. It is hard to isolate all of the threads that make a good information service. In the last few months, I have been keeping a close eye on the role and conversations of information professionals in relation to the term ‘Future Ready’. It is a term that has been used by schools in the USA to prepare their librarians and information services for the “leading edge of digital transformation of learning”.   It also seems to have been used by other companies to signify preparedness, trends, adaptability, continuous change and innovation as shown in Accenture’s view on it.

My first recollection was in 2011, when Future Ready was launched as in initiative by SLA to prepare members for the concept with a dedicated 365 blog posts. The term was used then to motivate professionals to harness the following Future Ready ideas:

  • Collaboration to accelerate the availability of useful information
  • An adaptable skill set that anticipates and responds to the evolving marketplace
  • Alignment with the language and values of the community you serve
  • Building a community that connects stakeholders in mutually beneficial relationships

Currently, there is more information on the web on what it means to be ‘Future Ready’ for information professionals, with the most apt piece mentioned in the American Libraries Magazine stating that expecting and preparing for change is one way of being ready, but also digging deeper to find ‘change is useless without considering values’. The article elaborates: “we need to look at trends and changes with consideration of our own professional values (confidentiality and privacy, diversity, equitable access, intellectual freedom and expression, preservation) and the values that we seek to provide to our communities (a civic commons, democracy, discovery, education, literacy, public discourse). And so looking at changes, we need to ask ourselves what they might mean for intellectual freedom, for education, for equitable access, or for any of the other values that drive our work”.

 

 

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Nick Poole, CEO of CILIP, has presented on what is ‘A future ready information profession’, which also aligns all the guidance I have mentioned above and the link has some great slides too. This was interesting to read as another CILIP article on the British Library leadership reiterated that our values are at the core of what we do. It is on this basis I was able to prepare for my talk on the theme ‘Future Ready’ entitled ‘Promoting and Celebrating Diversity in Delivering and Managing a 21st Century Information Service’ at the inaugural SLA Europe conference held on 5-6th September 2019 at Newnham College, the University of Cambridge. I felt I had to cover this topic in my blog this month as the conference left an imprint on me, and having researched my own speaker topic on ‘Future Ready’, I wanted to highlight this here with you. I am unable to cover the whole conference programme but there are some key points below for future proofing as an information professional.

 

 

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The conference was my first full attendance at a UK conference. I reminded myself that it was extra special for me as President-Elect of SLA Europe, organised by great people who I know well, and also not far for me to travel. Newnham College was a great venue choice and the whole inclusive programming and organisation was an excellent and thoughtful experience for me, and hopefully other attendees. The setting and history of the college at this recess time was peaceful, invigorating and ideal for a conference. I particularly liked the garden tour and hearing from the head gardener about the plants, the layout of the garden, and the past and present women and men who developed the college. The college library tour was also interesting and gave us a practical insight into the working of a historic and functional library. The venue is inspirational now by past and present famous and influential women, and some men, who gave the college its’ great reputation. The college is bound to create future influential and great leaders.

 

 

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To set the tone it was interesting to have Dr Jessica Gardner, the University Librarian and Director of Library Services welcome and opened the conference on our role in organisations and society as information professionals. She reminded us of our strengths in building networks, learning together, collaborative working, our deep knowledge of resources that is transferable to other settings, and that we should aim to work well in partnerships.  I also loved the slide with the words – Integrity, Diligence, Honesty. There was a call for us to not be neutral when there are obvious levels of inequality, and the important role that information professionals have in their organisations and communities for the future of research and information services.

 

 

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The Opening Key Note on ‘A practical model for distributed digital leadership’ by Cerys Hearsey of POST*SHIFT was great for demonstrating digital leadership where it is not only top management’s responsibility but also everybody’s responsibility. I liked the example of some of the effective and open digital leaders being the ones who listened to staff that were closest to their customers, for example the leadership at the company Haier. It was also a different perspective from the digital giants we know and a very non-hierarchical approach to digital transformation.

 

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There was also a common theme of the digital archive, information services and the future of these services. I am familiar with the The Guardian’s Archive, and so it was interesting hearing Richard Nelsson on the selection of stories, the use of data mining for analytics for gauging popular keywords and how a simple historical newspaper article could lead to a more creative outcome such ’12 Years of a Slave’ film. Apparently anything on The Beatles always draw in a popular readership. It was interesting to hear about uses in past content to create new media stories.

Maria De La Pena from the IE Business School Library in Spain also spoke about Artificial Intelligence (AI) and libraries. AI is becoming more prevalent in various walks of life and so Maria spoke about the ways it can improve and free up time for library and information staff, who may be under pressure with budget cuts, and have to use AI so that they can carry out more value-added work. Obviously there are pros and cons of more AI in the sector, but it was good to hear with some excitement on what opportunities it will bring to the services we provide.

The theme of collaboration, project management and cross-cultural services were put across by two talks by the multi-site Judicial Office of Scotland and Chatham House, also known as the Royal Institute of International Affairs.   The speakers have all had experience in challenging projects of change, influencing stakeholders and creating efficiencies. In the library world – they are working with people, physical library spaces and also content that is paper and digital. This all requires a vast array of skill sets and competencies to offer cutting edge services.

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Chatham Library, Royal Institute of International Affairs

I love learning new topics and one of the newest I learnt was ‘Nudge in Libraries’. It is the subtle use and awareness of ‘human behavioural economics and psychology can, if channelled ethically and effectively, lead to the development and implementation of behavioural nudges which collectively enhance well-being’. I loved the Nudge techniques introduced at Coventry University to create a better UX (user experience).   I can see this being adopted with colleagues in the workplace, or even in the home, as we all need a little coercing sometimes.

The first day ended with Xuemai Li from York University in Canada sharing her experience on mindful transitioning under library structuring. She shared tips for undergoing change in roles, departments, the ever-present restructuring, budget constraints and how to still provide the same level of service and developments. I personally understand this pressure and the impact it can have your health and well-being, therefore this was a useful reminder and inspiration for me to think of mindfulness exercises that has worked for Xuemai. I had the practical session on Mindfulness first thing the next morning, and I really have to include the exercise in my busy diary daily for my own good!

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Workshop on International Standards in Cataloguing

I also attended a fab workshop facilitated by Anne Welsh of Beginning Cataloguing (@beginningcat) on cataloguing and the metadata practices. It was a fun experience to demonstrate international standards in cataloguing, and how specialised information adjust to these confines. During lunch and dinner, it was nice to get to know other delegates better in a more informal and social way. Being a member for SLA Europe for a number of years, I was able to meet old and new counterparts.

 

 

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Day two presentations started with the brilliant Dr Katherine Schopflin on the use of Knowledge Management as an asset for organisations and the value that has created when this is part imbedded in the culture of an organisation. It was interesting to hear about the individuals who are the ‘aristocrats’ and the role they play in the knowledge gathering and harvesting process. It is also a valuable lesson on losing knowledge of staff when they depart an organisation, and therefore some on the advantages of capturing and re-using knowledge.  Katherine has co-written the book ‘Practical Knowledge and Information Management’.

 

 

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Good information governance, record keeping, ethics and data integrity were covered in the three morning talks. The Qatar Foundation had implemented a high tech enterprise-wide information management change management process with high levels of information governance and records management. Matthew Platt spoke about the cultural importance, significant differences and languages in the Middle East,+ but also the values of religion and family that were most important to the people in the region.

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Matthew Platt, The Qatar Foundation

Predatory Publishing presented by Simon Linacre of Cabells is also a new topic for me on scholarly communications. It is like a form of cyber-crime for academics where online publishers are abusing and presenting journal articles that are of poor quality and research. This is interesting as it showed that some rogues will cut corners in whatever field you may be in. I haven’t thought of this before and being aware of the issue will help if I need to help customers find information in future.

Presentations on Fair Data Principles (Finable, Accessible, Interoperable, and Reusable), Competitive Intelligence and Business Insight presentations also highlighted that information, data, analytics and intelligence are some of the core activities and skillsets naturally attuned to information professionals. It was interesting to see the use of metadata that is searchable but findable for the present, and also in the future. The competitive intelligence and business insights talks mentioned the use of good ethical practices although we live in the present in a mainly open source digital world. Information and Intelligence are value assets that can give you a competitive advantage and should be integral to your strategy. I also like that Lara Lopez Boronat (from Spain) mentioned that Bain & Company are using social media for corporate analysis as a lot of information is available in ‘hidden messages’. If like me, you have been working in business information for a long time – you are sure to be excited by the current practices, but also the talks and the future potential of data and intelligence mentioned.

 

 

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The final topic presentations were to highlight the diversity and inclusion agenda of the conference with a presentation on ‘The Future of Female? Exploring Patterns of Gender (im)balance in UK business, pharmaceutical and electric vehicle research practices’ and my own talk mentioned above. It was interesting to hear the call for balance in research by female – where the perspectives are not one-sided, and there is more inclusion for groups that a particular subject research may directly impact. We were both advocating for greater representation by gender, race, ability, sex orientation, well-being, minority groups…and for everyone. I wanted to cover everything that we have achieved in creating a diverse and inclusive workplace and profession, but also to acknowledge that there is still a lot of work in progress. Hopefully I was able to put across my main points in 15-20 minutes and going by the feedback received, I think my talk was punchy as I intended it to be.

 

 

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The conference closing keynote was by Simon Chalpin, Director of Culture & Society at The Wellcome Trust highlighting our role in preservation, storytelling and also the importance of people in everything that we do. Simon brought all of the elements of the physical with the digital, the scientific with the cultural and the past with future.

 

 

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We ended the session with a Questions and Answer session on the Future of SLA Europe by SLA President Hal Kirkwood, SLA Europe President Simon Burton and myself as the forthcoming President in 2020. There are lots to be proud in what we have achieved with this first SLA Europe conference, our annual early and new professional awards, excellent events programme, engagement and other great volunteers who help and make things happen in our groups and board here in Europe. There is still continuous work in retaining more members and attendees, advocating and attracting hard to find persons in the profession, and also collaborations with other professional bodies such as CILIP, IFLA and other geographical chapters of SLA in the Arab and Asian regions. I already have a whole list of things to do for 2020!

 

 

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At the end of the conference, I had many take-away and learning points which will help guide and inform my work in this field. It also makes me more confident in my understanding of the issues, challenges and opportunities in this sector. Attending the conference has also made me aware of key contacts in their subject fields and I know I can draw on this network should I need their expertise in future. I am also looking forward to assisting SLA Europe at the Internet Librarian International conference in October 2019, and also picking up other new, innovative and thought-provoking topics. I do truly feel equipped and ‘Future Ready’. However in the information field, there is always a mixture of experience and knowledge but we also have an adaptability for what is new and around the corner. And so with every turn, I hope and will prepare to embrace and tackle future changes head on as they come my way.

 

 

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Volunteer your time – it is all worthwhile

Doing nothing for others is the undoing of ourselves – Horace Mann

In the last few weeks I have been busy supporting volunteers in my local community, neighbourhood and profession. I am what is termed ‘a frequent volunteer’ and actively volunteer in various roles and diverse causes. I also do this unpaid and in my own time. According to the UK Civil Society Almanac 2019: …“there are 20.1 million people who volunteered through a group, club or organisation during 2017/2018” with £17.1 Billion the total contribution to the voluntary sector to the UK economy. I have been fortunate to also be able to have an impact locally, as on my doorstep, but also internationally across the world as a Board Member to SLA Europe. The research by NCVO in their report ‘Time Well Spent’ quotes …“81% do their volunteering in and for their local communities” and volunteers get involved in different ways, reflecting their lifestyles, values and priorities. Volunteering is quite common now with a large number of us giving our time freely, and the benefits are not just for the causes we support but also for our own happiness, wellbeing, achievement, fulfilment and self-satisfaction.

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Two years ago, when NHS hospitals – among other organisations around the world – were attacked by ransomware hackers, one of the first to have their computers back up and running was the Lister Hospital in Stevenage. It did not pay the hackers a penny. Instead, Hertfordshire police provided a team of young techies from their squad of volunteers, whose employers encouraged their staff to support local charities and public services. Welcome to 21st century volunteering.

CEO Peter Keller in ‘Time well Spent’ NCVO

Volunteering is really important for the success of various causes, organisations and society as a whole. We sometimes volunteer in informal ways and do not necessarily recognise this. Most of us also volunteer to causes that we care about that are nearby but a very small percentage (3%) volunteer outside the UK. Overall we are providing unpaid help to groups, organisations and individuals that matter to us. Volunteering is one of the best ways we can help others in society.

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It has been an extra special time this month to be able to spend time briefly with past and fellow volunteers in my various roles. They were moments of celebration, an opportunity to meet old and make new contacts in the nice summer months. I will mention some of the events I have attended below. And in true connecting the dots style I will be thinking of the greater impact volunteering has in the short-term…and as well as the long term for me and hopefully for these communities.

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Plant from seeds for my guerilla gardening volunteering

I volunteer throughout the year regardless of the weather, indoors and outdoors, virtually, in groups, individually and tirelessly. I have been a frequent and addictive formal volunteer for the last 15 years, and prior to this in my childhood.

The first set of volunteering this summer was for my local neighbourhood which usually entails gardening, picking up rubbish (constantly!), sending out local notices and information, sharing news and relevant stories on social media feeds and giving a helping hand or moral support for local arts and community events. The best photos here are from local guerrilla gardens, our street party and poetry competitions. I am certainly not the only person to volunteer but there are a few hard-core dedicated people who have been doing fab things year on year since 2012. I am not sure how long all of this will last but I live here, and our neighbourhood is fully engaged in the whole process of looking out for each other and our patch. We have also missed having a local police station after cuts to public budgets, and sometimes have to literally clean up mess, anti-social behaviour and watch out for drug pushing in our neighbourhood. There are lots of families in this area yet there is a lot of worrying anti-social activity. Recently it is the worst it has been, but hopefully our community action will help us all to keep our neighbourhood happy…but also safe.

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It’s easy to make a buck. It’s a lot tougher to make a difference – Tom Brokaw

In early July, I was invited to attend the celebration and retirement party for the CEO of the local charity, The Lloyd Park Children’s Charity, where I volunteered for 12 years. Pauline Thomas MBE has dedicated the last 35+ years for developing, championing and actively campaigning local authorities and local government for the provision of services for children, their families and the wider community. She is an amazing person and has a real, authentic and kind portfolio of all the work that she has fought for, won and established. She is the first one to make it clear that she has not achieved it all by herself and constantly depends on her brilliant staff, dedicated volunteers and supporters. Her leadership and committment will always be an inspiration. In this organisation, I was happy to learn so much, develop new skills, challenge myself and offer whatever time I had to assist over those years. There was also a great community affairs programme at the time at the company I worked for whereby they supported staff that were volunteering in their local community with a financial award. I was able to get some recognition and the financial reward, which went to the charity. There are several companies who do support charitable causes and communities – this is reported that there are 8000 funders giving to £8 Million in The Guide to UK Company Giving by the Directory of Social Change.

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A tip to share with you is to give incentive, encourage and display value to volunteers and paid staff. One such way is to hold fun award ceremonies for staff and volunteers. You can reward with a certificate, and those events that were held at this charity were great fun and motivating. I still have my certificates for volunteering and fundraising as they are great merits for community and charitable work. Volunteering is worthwhile not because of awards – but for the intangible skills, experience, talent, understanding and networking you gain working outside your day job. This is beneficial for my own personal development, and I gain experience in tasks and roles that I may not do in my day job. I still refer and draw on volunteering time spent with the charity. There are some good award examples for recognising volunteers on The Third Sector website.

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With Pauline at ex-employers Volunteering Award 2007

I currently volunteer mainly for SLA Europe, an international and professional organisation which the motto – ‘Connecting Information Professionals’. It is an organisation this is based on volunteer support. Events and my activities with them helps me to keep my skills and experience fresh, broad, at the cutting edge of technology…and thought leadership. I host meetings monthly, help in various tasks and activity that may arise – gaining valuable ‘hands on’ experience in the process. It is also great for my strategic thinking and professional leadership experience exposing me to experience that I may not have in my day job. Over the years, I have also grown in confidence in the roles that I have conducted in the Digital Communications Group and as Membership Chair. It has also been excellent for me to also gain regular training and Continued Professional Development (CPD) from physical and virtually events (e.g. webinars). SLA Europe and my self-development are so inter-link in my mind that I sometimes don’t see my volunteering as separate to my day job. It has a direct impact on my abilities, experience, exposure, competency and personal development. To be honest in this profession, we have to be constantly moving with the times, and in this professional volunteering capacity…I am the one who is benefiting from the time that I give freely. It was especially nice to celebrate with other members at the recent Summer Drinks and to feel rejuvenated.

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Unselfish and noble actions are the most radiant pages in the biography of souls – David Thomas

I am really lucky to see the holistic way that volunteering can regenerate and also create new business and artistic benefits for the local community and the wider society. The borough I live in is celebrating this year with the Borough of Culture, and there are a great bunch of volunteers over the years that initially helped the borough to achieve this accolade, funding and attention. There are many activities for this year and the volunteers were in full mode ‘Getting Involved’ at the Walthamstow Garden Party as shown in my photos.

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I still too have a lot of respect and admiration for voluntary organisations that are tackling poverty, homelessness, abuse, or the general well being of other citizens and community members. I sometimes wish I could do more but there just isn’t enough time for me to fit in more. I do like that I work full-time in a profession which helps and empower people to get on with their own objectives. You are never too young or too old to volunteer, and so I will always look to volunteer in the causes and communities throughout my life hopefully.

Remember that the happiest people are not those getting more, but those giving more.  – H Jackson Browne Jr.

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Summer sunshine – the best time to go out and about

The sun has been gloriously out the last few days and it is my favourite time of the year. I do like the when the seasons change throughout the year in this hemisphere, but for me it is better when the temperatures are a more amenable for going out more. We spend months and months experiencing rain and damp weather.  Some seasons make me cold and cooped up, although I still try to do interesting things in the colder months. I am thoroughly happier to spend time doing as much (or as little) as I can when the sun and warmer months finally arrive. The British are know for being obsessed with the weather, with even British Vogue charts the reasons for this obsession. It may still be a nice way for the usually reserved British to open a conversation about the weather. What is guaranteed in Britian is that we will be talking about it whether come rain, snow, wind or sunshine. It is also not uncommon to experience all of these atmospheric elements in one day. Regardless of the weather, we must make time to go out for our own wellness and happiness, and that is exactly what I try to do. Here are some of my recent summer ventures and delights to recall with you.

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I am not obsessed about the weather but I do tend to keep an eye on the weather forecast if I am going somewhere, or if I have an event coming up. Being originally from Trinidad, we usually do talk about the weather occasionally as it may be extremely hot, or it may be slightly cold. We rarely talk about the weather when the temperature is ideal. In recent years, there have also been frequent floods, hurricanes and earthquakes – which makes you appreciate good weather regardless if you are on a Caribbean island. For those of you who do not know, the rainy season in the Caribbean can be a big damper on your ‘summer’ vacation in the tropical islands. I had some visitors coming to see me in London this year and I was secretly praying for good weather when they visited a few weeks ago. There are several reasons for this:

  • Tourist destinations look much better in the sunshine
  • You are not cold and wet, otherwise you would have to seek comfort and warmth frequently
  • You can enjoy a lot of outdoor sports and venues
  • You get more done in daylight hours
  • Homes may have an extra room outdoors
  • Gardens look amazing
  • It is a great time to get together
  • Or have a party!

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This year as I had visitors, it was nice to see and plan some events I have been meaning to do for ages. For more of these activities, we were reliant on us enjoying the sights and venues on a clear bright day. My friends are from the Caribbean and ‘feel the cold’ a lot more than myself. Acclimatisation is necessary to feel comfortable with your surroundings but even I have to be prepared for unexpected changes in the weather. The British Council has prepared some tips for visitors. If you are not sure, layering is definitely one of my own recommendations. It was slightly different between June–to-September 2018, as we experienced one of the warmest summers in the last few decades. The Met Office recorded that: “the summer of 2018 was the equal-warmest summer for the UK along with 2006, 2003 and 1976”. It was a relief to have good weather…although there are bigger questions and concerns about climate change.

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One of the first activities in my list of things to do was to show the sights around the West End and historic London. It is handy that I live in Central London and can get the London Underground trains and buses to see most of the sights. We spent about four days in total going around seeing the sights that all first-time visitors like to see around the UK. These include Buckingham Place, Whitehall, The Southbank, The Thames, Covent Garden, The City, Olympic Park and a lot of shopping. I also had a fabulous first cricket game at Lord’s Cricket Ground, and we certainly appreciated that it was a dry day to watch the match.

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I do have a car, which I do not use everyday. However, it is especially useful for going outside of London to see the countryside and other nice outdoor venues. I took my visitors to Cambridge, as it is only about one hour away from me. It was a stress-free drive but we had to make sure parking was organised, as it can be a headache trying to find parking anywhere! It certainly was cheaper to drive than the train tickets for the group of us going there for the day. Travelling in the United Kingdom is very expensive by train compared to other countries.

Cambridge is nice to visit all the universities and colleges – and has an international reputation for it’s academic facilities. In Trinidad, we had (or have) secondary qualifications and examinations that were accredited by Cambridge University, so it is one of the most well known academic institutions for any Caribbean visitor. It is also nice to wander around the town city and to go punting on the River Cam. I am also looking forward to attending and speaking at the SLA Europe Conference in Newnham College in September.

 

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Arundel was an idyllic place to visit that was not too far away from London. I also wanted my friend to experience a traditional castle for its’ history, architecture, rooms, garden and the view. I have visited before to see friends who live there and knew the town well enough to see Arundel Castle and the amazing garden. I could have spent hours in the garden but I also wanted to go to Brighton whilst I was down on the South of England for the day. As the saying goes – make hay whilst the sun shines!

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One of the highlights of the last few weeks was a visit to Paris. I haven’t been to central Paris for 18 years and it was nice to see the city again with all it’s charm and Parisian beauty. I again kept checking on my app to see if we were going to have nice weather and luckily we had some fab weather for three days of walking around and sightseeing. I have since heard that the temperatures have just soared due to the recent heat waves passing across Europe. I also liked that along the Seine, it seemed less busy and the architecture remained tradition as compared to London. I also managed to get my friends on boats three times in one week – Cambridge, The River Thames and The Seine. One disadvantage of travelling in the summer months is the length of the queues to go into Tourist attractions. I went to Eurodisney about 9 years ago and the queues were so long in July, but we still enjoyed the venue over a couple of days. On this trip, I was able to experience all the outdoor must-do’s and Paris will always be a city of love for those who want to be enchanted by it’s glory and culture.

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We didn’t spend the entire time outdoors but it was nice to visit some of the main shopping areas and high streets in London. Whilst out, you see so many shops, and shops in turn, are also reliant on the business of tourists buying their goods. Every city has the usual souvenir shops and we do tend to buy the most iconic souvenirs and treats to take back to friends and family. We mainly shopped in malls, the high street and markets as I mentioned. For my guests, we only bought one item online, as we could not find it in the shops. The outdoor markets are just as fun and become a hive in the nice weather from Borough market for food to my local Walthamstow Market for everything.

 

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If you are helping or planning community events outdoors in the summer, you may have felt panic or anxiety when have to plan for good and bad weather! There are always contingency plans for extreme weather but it is extra nice when the weather is good enough to continue as planned in the ‘great British outdoors’. This was the case with our 8th Street Party – the weather was forecasted to be raining up until the 11th hour before the party started. However like magic, we were able to have a warm and fun day outdoors without having to move equipment and all our gear indoors.

I also went to a recent Indo-Caribbean event in a Sport Centre in Ilford on one of the hottest weekends for the year so far. The heat wave from African and Europe had apparently pushed its’ way to the United Kingdom and temperature was notably humid. However, again it was uncomfortably warm in an enclosed venue but the evening was full of fun and good cheer even though we were sweaty and hot. I also spent a lovely summer’s evening in St Mary’s Church, enjoying the coolness of the ancient church to the rhythmic Flamenco all-female band from Barcelona, Las Migas, making their London Debut.

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Ascot is another event where you hope there is going to be sunshine. I went this year with friends and as soon as my friend booked the tickets, she said, “Pray that it will not rain!” It was a bit rainy this year but luckily for Ladies’ Day, there was more sunshine than rain. I have been to Ascot before in the 1990s when we were in a Marquee with corporate hospitality where your food, drinks and betting are all within the tent. It is nice too to see everyone in the open racecourse and get the general exciting vibes of the races and the entertainment provided. For ladies…and gentlemen, it is even better when the weather doesn’t ruin your well-thought out outfits and hats.

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The summer sunshine definitely improves our mood and wellbeing as we go out more, exploring our surrounding in better conditions and experiencing what’s about. It is my favourite season for going out for a number of reasons. I also love gardening (as you may know) and enjoy flowers and plants in this peak season. Ironically the summer months are also a time to look forward to a proper time to rest and relax here or abroad. Good and bad climate does and will affect us all and we should pay attention to it for our own good. For now, I think I am safe in saying that there is something special about summer, and everybody loves getting a little bit of sunshine.

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Ten Years on Twitter – Highlights and Reflection of my Decade on Twitter

“…We came up with the word Twitter, and it was just perfect. The definition was ‘a short burst of inconsequential information’, and ‘chirps from birds’.

And that’s exactly what the product was.”

Jack Dorsey –Co-Founder of Twitter

I am celebrating ten years of actively using Twitter this month and there is much to reflect, think about and hope for with this brilliant platform. There are many fabulous benefits as in individual, as well as in a professional capacity, for using Twitter over the years. You may have been on another planet if you haven’t heard of or used Twitter. Twitter is best described as a micro-blogging platform where you can share a lot in ‘Tweets’ that are messages in limited characters, photos and other multi-media. I have seen multiple definitions of tweets in the last few weeks but as a reminder – a Tweet is “an expression of a moment or idea. It can contain text, photos, and videos.” A tweet, in essence, is a ‘nugget of information and by extension, Twitter a tool for the sharing and dissemination of information’. In the wider world context in politics, social interaction and humanity – there have been great impact, both negative and positive. We should not let negative human behaviour stop us from using this tool to communicate and connect with people who we may or may not agree with. Since the early days, there has been much development of the platform, some regulations and several business, as well as social networking benefits.

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Humans have been using texts and symbols to communicate for over century. I have just been to see the ‘Writing: Making You Mark’ exhibition at the British Library where I witnessed human’s great achievement of writing, carving and printing notes, letters and symbols to create our own mark in this beautiful world. The exhibition gave me a chance to “reflect on works of genius that wouldn’t exist without the writing traditions of civilisations past”. In the bigger picture perspectives, Twitter is powerful but also a humble experience to all that was written, craved, printed and typed in the past. We should remember this. The time has past for you to think about using social media – it is a necessity in the Web 2.0 world of social media and interactions.

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The best way to remember my Twitter anniversary here is to jot down some of the ten top tips I have experienced in the last 10 years:

1. Good Business Communications – I currently run workshops and webinars on social media to highlight some of the business benefits of using Twitter, which usually include strategy and ideas for good customer services, brand awareness, communication, brand credibility, building relationships, etc. In ‘Get rich with Twitter: Welcome to the World of Microblogging’, there is a fabulous quote on Twitter which states that it is a standout name in micro-blogging. The site has cut a ‘new path right through the overgrowth of information excess, showing all a new way to speak and heard’. As a communication tool, “Twitter makes it possible to get to the point and get down to the real business of communicating in a real and meaningful way. To the business person, Twitter enables a message that values the customer’s time, offers immediacy of product or service availability and helps establish a brand identity via brief but easy to remember messaging’. There are several opportunities to go viral and reach millions of customer or alternatively grow your following organically and develop meaningful business relationships. It is also where people will be talking about your business, and a lot of other fun things. There have been several examples of negative public relations on Twitter and the quick fire responses that are needed to mitigate and control further damage. You can also be liable to libel if you are not careful on Twitter.

2. Library and Information Community – I started using Twitter in a professional capacity whilst working in an information centre. There are several reasons to do so for we must harness and appreciate new technology to tap into the wisdom of the crowd. There are honestly too many excellent uses for Twitter, as I have elaborated here. There are also several concerns in the negative and dangerous misuse of this platform, such as with Fake News, Bullying, Racism, Trolling, etc.

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I am hoping to use this blog post to clear some of the headspace I have after many years of using Twitter (almost) daily, heavily and full-heartedly. As information professionals, we must be at the forefront of using collaborative technologies and social media to reach out to our customers, community, other professionals and keep abreast of topics of interests.

3. Live Tweeting – To this day, I find Live Tweeting and Real Live Tweets the most refreshing feature of Twitter. This works hand in hand with hashtags (#). Searching for trending hashtags topics daily, and creating your own is one of the most exciting functionality of the platform. In the heat of the moment and mood, you can also ‘develop your own rhythm and reason for how and when you’ll launch a hashtag’. Live tweeting is also great for letting you know what people are talking about and is a powerful source for news breaking and hard to find information from traditional media. There is the major issue of fake news but hopefully as a professional, you may be able to spot the differences and champion good information ethics and best practice. I also have a lot of fun in my social life and share some of that by live tweeting ( #youdoneknow).

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4. Trends – Twitter is great for finding out the hot topics over the last few hours, days and even as a database for old stories. I honestly use it as a database and use it frequently for searching for odd or obscure topics of interest or discussion (conversations in my head anyway!). It is great to use it as a knowledge management tool for finding expertise in person, places of interest and specialisms and good old-fashioned knowledge. This can be global as well as local. If the information is not there – you can even start the conversation with a question. Easy as that.

It is also great to see trends on topics of discussion on the system called Trendmap. Trend jacking is also good fun and I love finding hashtags on popular culture to see what other people are saying on a point or subject. It is also a great source for research or to scope for knowledge on a hot topic.

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5. News and Citizen Journalism – Social Media has changed the way we can share, create and find out news. Journalism has also been turned upside down and inside out. Twitter is an important source and facilitator for generating news stories and citizen journalism. Twitter is sometimes my first port of call for news and even traditional media uses it for groundbreaking and live tweeting stories. It is also an excellence source of information on international affairs, culture and local information. It is even better when you find information from someone with local knowledge and kudos. Obviously there are issues on fake news, misinformation, manipulation and post-truth if you get your information from unreliable and distrusting sources.

It was reported that ‘in the case of the 2015 Paris terror attacks, those reporting on the destruction were generally ordinary Parisians’. In the 2011 London Riots, I do remember being one of the first tweeters as I had just come from picking up relatives from the Tottenham versus Atletico Madrid football game in Tottenham where the initial riots started and saw some of the tensions arising. This riot was known for the spread of misinformation, which was unhelpful at the time.

We still need professional journalists for newsgathering, creation, analysis and presenting. The evolution and balance are that there are now tweets that are mentioned in the broadcast news, some news organisations live-tweeting, and embracing collaborative practices with these newer forms of media and content sharing. The main aim should remain at sharing the truth of the matter. However, there is a lot more noise from the crowd that there ever was before!

“It’s Just Like Passing Notes in class…”

It’s just like passing notes in class” (Content Analysis of the Use of Twitter at #asl2015)

6. Events Conferences and Engagement – Twitter is great for live tweeting and generating active engagement for event organisers, presenters, and attendees alike. Over the years, I have taken part in small and large-scale events with great levels of engagement, interactions and impact. Events hashtags are one of the best uses – do create and use hashtags to see what is being shared on a particular event.

“By using an agreed hashtag (#), a dynamic real time virtual conversation space is creating. Dialogue from beyond the conference centre can also be included simply by following the relevant hashtag. Twitter has also been the fore winner of the hashtag (#) and it has changed the way we communicate with each other”. (Source: It’s just like passing notes in class” Content Analysis of the Use of Twitter at #asl2015).

Yes, you may seem a bit distracted and absorbed in your tweet, but the levels of participation at events are a greatly enriched in physical presence as well as virtual meet-ups with the use of conference hashtags.

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7. Collaborative Business – In the early days of Twitter, I tried to encourage my colleagues to use it, and also attended a SLA Europe talk on ‘Tweeting whilst you work’. I NEVER STOPPED Tweeting! I have said that I am in it for the long haul and there is an interpersonal tone on Twitter. I sometimes see tweets with no interactions and wonder why? (Ha! There is a funny Twitter parody of God where he/she follows no one).

As you may have noticed – I live tweet to this day and although it may seem obsessive, I am actually checking in to see what people are discussing etc. I do like to interact too and there is a brilliant quote in ‘Get Rich with Twitter’: …”you can provide deeper access to who you are (or who your brand or company is) while learning more about who your follower are.” It really is an opportunity to build a better collaborative relationship, trust and engagement. I have also had people un-follow me, it had upset me but generally – I get on with it.

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8. Community Building – Twitter is great for tapping in to the wisdom of the crowd, caring for people, keeping informed on a topic, and for creating a community – be it for profitable business or your local neighbourhood for community spirit. I have used these to much effective at work with sharing at our live events, and in my local community for various activities over the years. You can use Twitter to share news and items of mutual interests, to explore and develop ideas, ask opinions and raise issues of concerns, such as local crime, events and Brexit. I look after a community neighbourly Twitter feed – it is lovely and reassuring to see and share on the issues that are shared by people in my neighbourhood. Social media helps and strong communities make stronger societies.

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9. Political and Social Justice – Twitter has also been an enabler and game changer with some of the political movements of our time such as with social activism such as the examples as: #BlackLivesMatter, #JeSuisCharlie, #MeToo etc. It is also an opportunity to seek and tell tweets on a diverse and inclusive world.

For the #BlackLivesMatter – new Pew Research Centre analysis of public tweets finds the hashtag has been used nearly 30 million times on Twitter – an average of 17,002 times per day – as of May 1, 2018.

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10. Authenticity – Being this long on Twitter, it is very hard to be a fake. I personally feel that I have come to the point in life that Twitter seems a part of me.   I have shared the joys, lows, highs, support, anger, dislikes (I try to repress this emotion) and love.

Twitter started in July 2006, and Twitter was a full-fledged company by May 2007. When I worked at the Greater London Authority – I discussed, used and saw this as an opportunity to share our knowledge and insights with my colleagues, as well as offered training to other staff. I also took part in Social Media Week 2012 on ‘Collaborating on Cancer’ at City Hall, London. The whole team was made redundant the same month, I was unemployed and then carried on knowing all along that this platform is too good to give up. I ended up at the British Library, where there are phenomenal and knowledgeable staff with unique subject knowledge. There is a constant flow of ideas, thoughts, content and topics of conversation. Brexit and the current political climate have not been ideal and sooooooo different to the early days of ‘happy’, collaborative and responsible social media. Let’s hope it gets better but it seems unlikely, as there is real power in words!

I am not sure how long Twitter will last but I think I have seen so much in life from my local community to big picture content on Twitter – I have also tried to maintain a neutral tone and be conscious of others around me. It is very hard to pretend for this long and therefore, I am still here with hopefully an authentic voice and with greater resilience.

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Film for the 21st Century – The award goes to…

Now that some of the stardust has settled, I am sure you would have noticed that it is awards season at this time of year. From the Golden Globes, The BAFTAs to the recent Academy Awards…film awards are in full swing. The music awards were also in close succession with the Grammy and the Brit Awards being only a few weeks apart. My interest is personal as I am no expert in the filmmaking industry, but I do like looking at film when I can. Since a child, I have had a keen interest is the US-based awards shows, including the Emmys Awards, as they were usually screened lived to Trinidad and Tobago in the evening.  Without a doubt, the various awards have been on the news a lot in the last few years for the outdated stances in the industry on gender equality, diversity, inclusion, sexual harassment, showcasing professional technical roles (e.g. editing), recognition withheld when it is due, and other contentious topics. The availability of good content in scripts for a diverse representation, role models and storytelling have all been issues which needs to be addressed to propel the changes required in the global industry. These are not just hot topics – they are scorchers! I will come back to this at the end of this post, but there is much to celebrate in the international development of this art form and entertainment industry.

 

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True to the style and name of this blog ‘Connecting the Dots’, I wanted to look back at the global innovations in film making, observe the new digital streaming, and resulting industry shifts and adoption by consumers and fans. The history of filmmaking has been a long process with many observations, testing and developments through the century. Precusors to filmmaking are items such as the camera obscura, which has been around since antiquity. I was able to see this fascinating progress on a visit at the now closed Museum of the Moving Image (MOMI) as one of my modules at university. It is in the same spot as the British Film Institute (BFI) now. Eventually modern filmmaking and cinematography developed with many innovations, whereby in 1895 the Lumiere Brothers are credited for inventing the Cinématograph, a combination camera and projector projecting film to a large audience. They have been widely credited for giving film the international recognition it deserves in establishing the mass entertainment industry. There is too much iteration to mention here, but some of the significant ones are mentioned on this film history timeline. Some of the obvious milestones are the silent film ‘Talkies’, the introduction of colour film, first horror film, westerns, musicals, various genres, sub-genres and sub-cultures.

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First Picture to feature sound and recorded speech. Source: Wikipedia https://en.wikipedia.org/wiki/The_Jazz_Singer

Obviously the industry is now digitally accessible across the globe, whereby Hollywood in the USA is the top largest producer of film, followed by Bollywood in India and then Nollywood in Nigeria. The industry is massive if you look at the film giants such as Disney, Warner and various studios. There is also a complex process to get these audio visual items distributed into our homes…and now in our palms on smart devices. Most countries also have their own local film creatives, cultural identity and unique industry traits. For example, it is interesting reading about the ‘African Film Revival’ in a brief by Euromonitor as it mentions the benefit for the local economy, the regions and the fact that a lot of film are shot and produced in Africa, which in turn promotes tourism. In the UK, the revenue generates £3.1Billion and IBIS World reports in ‘Motion Picture Production that: “the UK industry attracts a vast amount of inward investment as a result of government incentives, predominantly UK Film Tax Relief. This makes the United Kingdom an attractive location to international film producers. The top four films in the box office for 2016 were US-backed UK films, and according the British Film Institute, the United Kingdom benefited from its highest ever recorded inward investment spend, amounting to £1.35 billion”.

 

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As a 70’s baby, I grew up initially with black and white television programming showing English-speaking ‘movies’ (as we still call them), and also going to the cinema or theatre (as they still call them in the USA). We also had a few drive-in cinemas in Trinidad and that was a special treat – I used to like looking at the large outdoor screens from the highway even if we were not going.

 

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At home, we saw film programmes at the weekend, in particular ‘Family Theatre’ with a different or series of dedicated family-friendly film, including Hollywood classics such as ‘Laurel and Hardy’. We also had a three-hour slot for an Indian movie on Sunday afternoons. This not only exposed us to the whole Bollywood genre and industry…but also connected us to our very important cultural heritage and identity. My mother frequently took me to the local cinema to see an Indian movie on a Tuesday afternoon. I still see some of my contacts share clips of old Indian movies on social media, just like other English-speaking movies. My relatives have been encouraging me to look at Bollywood film as they are apparently not as melodramatic as they used to be. They are still brilliant for dance choreography, song, Indian fashion and culture. It has a lot of cultural references that an Indo-Trinidadian can relate to, although I am not fluent in the Hindi language. Some of my Black-British friends also said that they look at Bollywood movies, and love the singing and dancing! I obviously went to see other popular films in different genres throughout my childhood with family, friends and my school. We were in the hayday of other popular genres such as Westerns and ‘Kung Fu’ Chinese film.

 

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I like looking a European film in their native language and have no problem with subtitles, especially with my Indian movies exposure. In the 1990s, we used to frequently go to the cinema to see European film but these were hi-jacked by family-friendly film outings for a while when my children were younger. I have been trying to change this recently by going to see the beautifully produced international Polish-French award winning film ‘Cold War’ at the cinema.

 

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One of the local heroes in my neighbourhood in London is the world famous Alfred Hitchcock who was born in Leytonstone. He is regarded as one of the most influential filmmakers in the history of cinema and is well known as “the Master of Suspense”. His film repertoire is worldclass and classic, and one tip is that you can also spot him in some of the cameo parts he played in his own film. This year, there is apparently going to be an Alfred Hitchcock Festival in my borough. There are some local film groups who have been hosting film festivals for a number of years and I am sure they have already celebrated this giant of a local hero!

 

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Thankfully, we also have had developments in home entertainment with the introduction of film in cinefilm, video, cable, DVD and now in film subscription streaming with the likes of Netflix, Amazon Prime and Hulu. Netflix has been pioneering, and is a dominant figure in the global industry by providing streaming direct to customers. They are breaking into the mainstream cinema-going clientele with their own production of the popular film ‘Roma’ – which is in a foreign language, caste and black and white. There is a new impetus for Netflix according to Statista for: …“Netflix’s ability to adapt to changing technologies and consumer demands which made it so successful. This ability to adjust has continued in recent years with the success of the company’s original content and increased focus on providing content around the world. As long as Netflix can continue this trend of innovation, the company will remain an important voice in the entertainment industry”.

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‘A Star is Born’ DVD in the supermarket

I was recently reminded about use of film entertainment in air travelling too. I saw ‘Gone with the Wind’ and some recent releases on my trip to the USA. In-flight entertainment is so popular, that airline Emirates are top at seemingly providing their diverse customers with the latest selection of in-flight movies with its expansive film library. I noticed that there were Bollywood movies in my British Airways flight from Houston – I had never seen that before.

I recently saw at my local cinema the brilliant ‘BlacKkKlansman’ directed by Spike Lee, and also ‘The Green Book’ directed by Peter Farelly. It was super to see these two film with mixed representation but they both received negative press for one reason or another. ‘Black Panther’ was praised and awarded for a number for reasons, and seems to be a remarkable film released recently, but I haven’t seen it as yet.

 

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Free Postcards for the Academy Awards Best Picture 2019 – ‘Green Book’.

Unfortunately the film industry has been in the news for negative and discriminatory practices. The gender pay for women has been highlighted for women actors compared to their male counterparts. Only last week there was a piece about women having less roles and opportunities. The industry seems to be structured to benefit those in a privilege position in societies, whereby it does not reflect or take into consideration the demographics of the countries they represent. We may remember the hashtag #OscarssoWhite. Andrew Dickson writes in 2016 ‘New Statesman’ that the British addition to period drama is driving away some of Britain’s best actors: …“a major issue… is the apparently unshakeable addition of British TV and film to corsets-and-cleavage period drama, which has left many BAME actors locked out of the audition room. The BBC is in the middle of a run of literary spin-offs, from War and Peace to The Moonstone. Over on ITV, we have had Victoria and the invincible Downton Abbey”. Dickson also pointed that US cable and online subscription are even more courageous withOrange is the New Black’ which…”has an ethnically kaleidoscopic cast and plotlines that vaults across almost every conceivable question of gender, sexuality, body image and politics”.

 

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In the UK in 2017, another piece in the Hollywood Report entitled ‘BAFTA so White (Again)? Insiders say diversity at the U.K.’s biggest film event still isn’t where it should be’, Alex Ritman writes that “BAFTA didn’t get the diversity memo”. Shame. Two years on, there seems to have been some progress at the 2019 BAFTA awards I looked at LIVE on TV, and as reported by the news at the Academy Awards. Of course the industry is not going to change overnight but industry talent and tired audiences like me are restless – there needs to be change. We will have to rely on adventurous industry leaders and creatives for brave and fresh content, script writing and casting. This will enable filmmaking professionals and actors opportunities for a true reality in film roles to ensure that there is a visible balance of everyone’s ability, talent and stories. However, at all costs we should avoid these changes to be just as a token ‘tickbox’ diverse person or statement. Changes should be inclusive and fair by default for a world and audience that are both colourful and diverse. It seems there is a powerful voice calling out for these changes in the press, social media and the public, and rightly so.

 “What we need now is for a change to come, I think the talk is done”.

Actor – David Oyelowo.

It is a very hard discussion to have on all of these issues and it requires a lot of banging on doors, breaking barriers and hard work to create and seek out new, relevant materials and best practices. Hopefully not much more time will be wasted with this knowledge and conscious awareness in the industry. And so, there will be a change in the right direction.

 

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As ever, we will all continue to enjoy the film entertainment industry in one form or another with all the rich cultural, artistic and social benefits it brings to everyone in the near and far corners of the world. I am so looking forward to seeing some of the film that won…and lost awards at the various awards ceremony this year. We have a world of choice cinema available to us on various mediums, and a true reflection of the stories around us certainly makes it all very magical.

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Let the good times roll – taking the leads in New Orleans and Houston

Laissez les bon temps rouler – Let the good times roll

– New Orleans Cajun French

I can officially now say that I am the President-Elect 2019 for SLA Europe, and one of the recommendations from the Board of Directors was that I should attend the SLA Leadership Summit in New Orleans, USA. Therefore, I started the year with much anticipation with this trip to New Orleans – the Crescent City. These learning and collaboration opportunities don’t come by often, and as a destination, New Orleans has always been on my bucket list. I flew into Louis Armstrong Airport with Geraldine, a Swiss-British SLAer, and it was very nice to be given the pep talk by someone who has been through the role and who had some practical tips with stepping up to share with me. I have mentioned before in this blog that I have been a member of SLA since the early 2000s and still find the organisation beneficial and relevant to my work and profession. I have been able to take on tasks and responsibilities that have developed me personally, and this was an opportunity to hone in on my leadership skills and style. I also was able to fit in some great fun!

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The Leadership Symposium was three days of full-on meetings, presentations, table topical discussions, group exercises, networking, sharing best practices, knowledge, wisdom and general chat with a wide international network of information professionals. The facilitator Jon Hockman was excellent at enlightening, coercing, motivating, as well as helping us to focus our attention on our leadership missions, professional objectives, and personal goals.

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I have had some training in the past in my previous full-time and volunteering roles, but this was extra special as I was able to understand SLA better by being engaged at the symposium, participate in meetings, presentations and discussions I had witnessed – but most importantly, I was able to meet fellow professionals face to face. These all made the trip worthwhile and valuable to me.

To reach others, we first have to know ourselves. And to contact the deeper truth of who we are, we must engage in some activity or practice that questions what we assume to be true about ourselves.

– Adapted from A. H. Almaas

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I am one of those persons who actually does enjoy team building away-days and socialising, so the exercises and meeting new people are tasks that I relished. Most of the attendees were friendly and really pleased to know that I was representing the SLA Europe Chapter, and indirectly, my employers The British Library. They were excited to hear of our forthcoming autumn SLA Europe European Conference in the UK. Also, they were very complimentary and curious to know more after my short talk about our Continuous Professional Development (CPD) events and programmes that we had conducted here over the pond.

Everyone has influence in their association or organisation –

Slide provided by Jon Hockman

 

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One of the best aspects of the symposium was an opportunity to see historic and charming New Orleans! I went out on my own on Saturday to soak up the pre-Mardi Gras preparations and mood, especially as the New Orleans Saints were playing that day. For those of you who are not aware – Mardi Gras is the same day as Shrove Tuesday and Carnival Tuesday in Caribbean Carnivals (yeah – party time!). I loved the architecture, street music, art shops, galleries, musically theme bars, restaurants with Cajun and Creole foods, etc.

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I really was very contented to walk around in awe, from the modern convention district, hotels and commercial centres to the historic colonial building in the French Quarter better know as Vieux Carre (Old Square). Historic signs of indigenous names, colonialism and slavery are very apparent around the Louisiana landscape and buildings, from the shores of the Mississippi straight to the St Louis Cathedral and the Voodoo Cultural Centre. I made sure that I visited the Mississippi River for its significance and impact on American immigrant history. New Orleans is not dissimilar to parts of the Caribbean where I am from, and some of the buildings look like those you may find in colonial Port of Spain. I felt quite at home with the Mardi Gras costumes culture, music, street activity, food, and ethnic make-up in a mixed society.

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My friends and family were sending me recommendations to try various delicacies such as fried chicken in Treme, Beignets at Café Du Monde, Po’ Boy sandwiches and the lush….King Cake. Luckily the SLA Leadership Symposium had a high-quality King Cake that was ever so light and appealing to the eyes with the three Mardi Gras coloured sugars represented – Purple as Justice, Green as Hope and Gold as Power. I hope to make a King Cake for Mardi Gras this year. This will be a vintage epiphany year as I have eaten King Cake in London with my French friend Veronique, in New Orleans with SLAers, and in Houston with friends. The sweet perfume of the cakes in the local patisseries is something special too!

New Orleans is the birthplace of Jazz and as a final treat, I went along with SLAers Ruth from Sacramento and retiree Janet from New Jersey to the Preservation Jazz Hall Band in the museum-like setting for an authentic live New Orleans Jazz show. It was an awesome, quaint, intimate and once-in-a-lifetime type of gig that I won’t forget. The musicians and singers were of a high calibre and I couldn’t help myself humming along and tapping my toes.

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New Orleans will have a lasting impact on me for the leadership training and work we carried out over the two days but also for the magical and creative influences it also has on me in terms of its’ culture, identity, and energy. No wonder the saying is appropriate…let the good times roll!

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Keep your eyes on the stars, and your feet on the ground.

Theodore Roosevelt

Houston was my next stop. It was easy to get an internal flight to a city I had heard a lot about from a neighbour who lived there since the 1980s. I have always been curious as it is not far away from Dallas, which is famous for the well-known 1980s soap opera. On arrival at the airport, it is clean and noticeably very high tech, where I was able to get free Wi-Fi – which is always a bonus when travelling abroad. I also saw only one cowgirl, but apparently, there aren’t many about in the city. It is not Rodeo season too when it is certainly an attraction for music, food, and entertainment from photos I have seen in the past.

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Although I saw some cows, there were certainly a lot of freeways, shopping malls, restaurants and fields of oilrigs and tanks. Houston is a wealthy city with a steady economy and ‘old money’ from the oil industry. It is also a financial centre, university city and at the cutting edge of medical research with the Texas Medical Center complex hosting 60 medical institutions. I also liked the downtown skyline, the gorgeous architecture, and homes. There were newer neighbourhoods in suburbia, where there are large and expensive homes in gated communities near lakes. My friends told me that your money goes a long way in Houston compared to other cities. It is seventh in the best largest cities in the USA.

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Houston is famous for NASA’s Mission Control Centre. We have all heard the saying “Houston – we have a problem!” from an astronaut’s message to Houston’s NASA mission control popularised in the film Apollo 13. This is synonymous with problem-solving and working in remote teams. I was really pleased to know that my friend lives close by and we were able to visit the NASA Johnson Space Center. The exhibition areas were curated with mock-ups, film, and simulations that were informative and entertaining for children and adults. I even liked hearing about the mission control problems, such as with Italian Astronaut Luca Parmitano – it was a gripping real-life story of the challenges faced by astronauts and space exploration. It was an informal leadership lesson as it reminded me of the need to have strong individuals but also strong teams to help with problem-solving. One of the clips extols about the need and the steps in failure that NASA has taken so far to get that far in outer space. Their failures have enabled learning and progress.

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Like magic, that very morning the news in Houston showed a clip of entrepreneur Richard Branson speaking about his Virgin Galactic space tourism programme, and what it is likely to be when it is launched. I thought of this in the real mission control training rooms for astronauts after seeing the various space equipment and components that they must learn to use and get familiar with before they set out for discoveries in a life-challenging, harsh and dangerous space and environment. In a presentation, we were told about the Boeing and Space X programme, the latter by entrepreneur Elon Musk. We were still able to see the actual Mission Control room that is currently used for training but soon it will be used for the MARS space programme by mid-2020. We also saw engineers working on innovative robots and space equipment.

“People actually make sense by thinking about the past,
not about the future….constructing explanations about
past performance often yields new strategies, insights or innovations.”

– Jon Hockman course slide on Leadership.

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The other remarkable aspect of the tour was seeing the large equipment that has been in outer space but they were now located next to a field of cattle and cows on a heritage farm on the NASA site. There are signs for deer crossing and other wild animals that roam the site – this is ironic for keeping space explorers grounded in the countryside and natural environment in Texas. There are trees planted to honour and show appreciation to astronauts who have passed away. NASA also apparently has a local outreach and competitions programme for schools. Unite, Create and Explore is their mission motto displayed on site to encourage space exploration…and that is a good problem to have!

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Like New Orleans, I spent some lovely time socialising with my friends and it was amazing checking out the local homes, shopping and leisure areas. There were some cows in a field but also a lot of large shopping areas with the likes of JC Penny, Guillards, Wal-Mart, Costco and very nice entertainment and restaurant areas. The food was amazing and my friends made sure that I tried some of the local dishes!

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We also took a drive to Galveston, which is on the Gulf of Mexico. I was aware of it by a couple of pop songs, and by looking at the maps of the south of the USA. It is a really nice seaside town with influences from the immigrants who came there – so you can still see French and Spanish architecture, British telephone boxes, and they were also getting ready for Mardi Gras.

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Both New Orleans and Houston have the crossroads and waterways with the past and present, the wild and the unknown – a coming together with the old and new USA and Europe. I am truly grateful for the learning opportunities and insight this trip gave me and see it as an honour and privilege to continue to serve SLA Europe, its’ board, members, and stakeholders. I hope to see some new contacts, and familiar faces I met on this trip another time at the USA annual conference in 2020.

Disruption and Innovation in Retailing – Online vs the High Street

You may not have missed the news headlines lately about our high streets facing some challenging times. Noone is unaffected and even large ‘safe’ department stores are experiencing disruption in their sales with some of them closing at a very fast rate or on the brink of liquidation. There are lots of factors that may have contributed to poor performance and sales, especially with the current lack of consumer confidence, the weak pound with inflated prices, jobs at risks, high business rates, steep rents and overheads. No wonder accountancy firm BDO published their latest 2018 figures for their high street tracker confirming that footfall was down by 6% than 2017, and that there are further shop closures expected in the future.

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Source: eMarketer

 

In my research, I saw worrying headlines with the titles ‘Hell on the High Street’ or ‘The Death of the High Street’! However, it is not all doom and gloom. There are some real disruptions…and innovations already changing the way we purchase goods online and in-stores. Without a doubt, online shopping is changing the physical high street but in some cases – it is offering innovative new in-store experiences and also giving consumers more choices and a different shopping experience with the use of new technology and social media.

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I want to share my observations to highlight the great ways entrepreneurial and creative businesses are proactively changing the high street with the help of regeneration programmes. And I want to stress here that I will always seek to support the high street as it is our living environment and the heart of our communities and local businesses.

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One of the main factors of the changing high street is the proliferation of online buying. Global Data Online in ‘E-retail in the UK 2018-2023’ reports following “robust growth over the past 10 years, the UK online market is set to top £55.9billion in 2018 and remain on a positive growth trajectory, albeit glowing as the channel matures… the online channel will remain a key driver of total growth in the UK retail market as physical channels underperform due to falling footfall and shoppers seeking convenience and choice online”. More and more we are shopping online, and people are increasingly trusting online channels. The demographic analysis shows that younger people are using mobiles to order more so than compared to older spenders – and the figures are growing with social media penetrating retail markets to drive purchases, especially via the smartphone. Surely you have seen promoted adverts on Facebook and Instagram on your smartphone! We have recently just survived the US influenced Black Friday and Cyber Monday.

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The Global Data Online report lists the eleven drivers to online shopping and my personal comments are mentioned here too as I can relate to them:

  • Convenience – do shop from home or anywhere with a smartphone
  • Lower Prices – keep track on items for when they are discounted
  • Can shop at any time that suits me – order groceries from home
  • Save time – not spending time and travel costs to supermarket or high street
  • Better selection – competition to have higher quality and quantity
  • Product not available elsewhere – hard to find items so easy on digital
  • Allows me to compare prices – showing virtually without even visiting the shops
  • More product information – descriptions and photos help indeed
  • Prompted by Online promotions – how can you avoid promotions really?
  • Receive an online voucher – spend it when you can…why not!
  • Less likely to forget to buy it – it is in my basket and always there to remind me!

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This is being silly…but seriously online buying is here to stay. I started using Amazon in the late 1990s to procure books for libraries and our customers. I personally also used to buy music CDs in the early 2000s. I now frequently buy from most online shops or my favourite hunts. Compare this to the 1990s when I used to love browsing the physical shops in my lunch break when I worked near Covent Garden. Now I have a real problem with the shops being at my fingertips 24/7! I sometimes can’t avoid being distracted by push emails, adverts, change of season sales or campaigns. There is now an actual term called ‘impulse buying’ which I certainly do. Are you like me and try to justify your purchases? Yes, I look for bargains and so I try to control my expenditure. Certainly there is a shift in my online buying behaviour on the last 10 years and I am not alone.

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I do like researching items online such as when I recently needed (another!) pair of shoes for work. I was thinking of going to a shop for some comfortable shoes, but I was browsing online recently and saw the right colour, shape, heel height, size and at a discounted price! Therefore, I was unable to resist buying some new Vagabond shoes for work. One feature I look for in online shopping is ‘Click and Collect’ as I am not able to predict the delivery times to collect packages. This option usually means that you do not pay delivery charges and it is my preferred form of delivery. It really is as easy as that to get what you are looking for!

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Another major shift is grocery shopping. I remember my friends trying to convince me to buy groceries online circa 2012. I eventually started ordering groceries online and there are some clear benefits for me. Some of these include budgeting better, saving time by ordering at home rather than three hours of shopping in store, and avoiding to buy items in store that I may not need. Sometimes there are issues with items being replaced by either an inferior or even superior product. You might get squashed bread, wilted vegetables or occasionally order the wrong item yourself, but generally I like ordering food online as it frees up my precious time. I still go to the local supermarkets if I want fresh items from the bakery, butcher and to top-up my mid-week groceries. One friend pointed out that this is more environmentally friendly to grocery shop like this as there are less people using cars, or we are walking to local mini-supermarkets and shops for the mid-week shopping.

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The last main point about online shopping is the ubiquitous Amazon. It is no doubt that Amazon dominates the online cyberspace across devices due to its wide range of products and brand offering. It really is brilliant…but so annoying too! As mentioned above I do remember the earlier days of just buying books, but it is worrying the negative impact it may be having in dominating the retail space and pushing local and smaller shops out of business. Although Amazon says that it is helping small business sellers, there are also big picture issues that they pay little tax whilst their profits are tripling. I have love/hate sentiments about this and so now limit how often I order from them. For example, if I am looking for a book for personal use, I try to use local bookshops but would only use Amazon if I am unable to find the title easily.

Now away from online shopping, the ‘bricks and mortar’ high street is going through some disruption too from this ripple effect. The major retailers are having to innovate and cope with the aftershock of online but high street shops are also changing. For example, pubs are the fastest growing failing businesses but at the same time the pubs that are surviving are gastro-pubs serving food and therefore they tend to employ more people. My local pubs are now used for Quizzes, entertainment and other community initiatives. Coffee shops, artisan, creative makers, boutiques and other start-ups are forging new ground on the high street via pop-up shops, co-working spaces and regeneration of the high street. It is never easy. There are still immense pressures and costs to manage but generally, we are consciously trying to support local businesses by shopping local. In the past there have been the Love Your High Street campaign, and this weekend is the Small Business Saturday initiatives to promote and support local small businesses.

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I recently presented a webinar with Open to Export whereby food and drink retailers are doing fairly okay on the high street (with exceptions of course). Tobacconists, barbers, coffee shops are some of the growing independent businesses but there are some worst off businesses such as Post Offices (which are having to innovate services), Banks, Photographic services, Travel Agents, Newsagents and even Indian restaurants due to healthier eating habits. One thing is for sure is that shops have to be one step ahead of all the challenges faced by being smart and adaptable to the dynamics of the high street, technology and consumer behaviour. It is brilliant to see creative businesses and artisan shops thriving in some areas brought about by groups of creatives and makers who are proactively engaging with their local community and neighbourhoods. In my neighbourhood, they are also collaborating for the seasonal ‘shop local’ street promotions.

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I attended a recent presentation where the founder of Workary and Wimbletech spoke of all the benefits of localism and how these groups use their libraries, local councils and commercial co-working hubs to start and grow their business community. This sort of activities are very prominent in my local area and I couldn’t be more pleased and proud. I just don’t have the money to buy things frequently from these businesses but I am certainly rooting for their success and it pains me when a shop do shut down. The shopping mall is also actively changing to host a new coffee shop, local family friendly events and other social activities. It is interesting to observe all of these shopping options as we also have the famous Walthamstow Market adjacent to the shopping mall and the rising number of independent shops. Walthamstow Market is the vibrant and unique longest outdoor street market in Europe and should be a must on your visitor’s list.

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As we head into the busiest shopping season of the year. It is hard to think we will be exclusively shopping online…or on the high street. I certainly will be looking to mix-up my shopping experiences and try to support these two very different options to make sure that I go with the tech flow, but also to remain human and use these very different two options available to me. Some shops are adopting new technology and surviving brilliantly. Long may they innovate and survive the changes! The robots are not doing it all for us as yet.

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The Bigger Picture – challenges, benefits and celebrating positivity with Diversity, Inclusion and Equity

Diversity is a fact, inclusion is a practice and equity is a goal –

Dereca Blackmon, Stanford

What do diversity, inclusion and equity really mean? …This is the question we might want to ask ourselves, especially in a diverse digitally connected world in the 21st century. It can be unclear why we even need to discuss this topic but it has been on my radar particularly since I was asked to take part in a SLA Task Force for Diversity and Inclusion in 2016. I was an honour to be asked, and I was unsure if I had anything insightful to contribute but to be honest, I realised that I was already championing the features of Diversity, Inclusion and Equity. We don’t usually need to disclose attributes of people, but for the purpose of this blog post, I have mentioned information on myself and gave a couple of real examples.

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SLA Diversity & Inclusion Task Force Participation in 2017

I am a little ahead of the game for some obvious reasons – I am female, an ethnic minority, working mother with a powerful diverse background of being a Trinidadian (other Trinidadians will understand what I mean with regards to diversity), married to a European, living in multicultural London…and I worked in world class libraries. I am heterosexual with no obvious disabilities. However we must remember that there are other areas of diversity and inclusion that is deeper than the physical and obvious. The point of this blog post is to discuss some of the challenging issues we face, but also to find examples of good practices and stress how important it is for information professionals to advocate, champion and stand up for diversity and inclusion for the communities and customers we serve. In this context, I am mainly discussing the business workplace and libraries with some principles for the wider society.

I need to do some more research on an official definition for Diversity, Inclusion and Equity as it tends to cover Equality rights and anti-discrimination policies. However there are some good pointers on this Wikipedia page, and the SLA Caucus page has a good example of the motive behind the topics. The term Equity is used more in the US, where I saw a good example on this voluntary sector site Independent Sector.

Freedom is Indivisible –Nelson Mandela

 

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Found in a Venue in Tottenham

My research also came across a motivating quote on Diversity and Inclusion at the closing keynote at the National Diversity in Libraries Conference, Los Angeles – Bourg, as a white, butch, lesbian, Army veteran, library director, and Hathcock, as a black, straight, cisgender, Christian, Southern, non-director, sat on stage and talked from the heart about the ways in which they are attempting to learn from and with each other along their varying intersections. Their work, said Bourg and Hathcock, begins first and foremost with an acknowledgement that “libraries have never been, are not now, and will never be neutral,” that whiteness sits at the heart of our society and therefore our institutions”.

This puts the topic in context and shows the library and information professional position on Diversity and Inclusion.   There is a quest of best practice by information professionals in being pragmatic with neutrality versus social justice for the communities who we serve in providing facts, unbiased and trusted information. For example, I remember being ‘as nice as apple pie’ serving members of the British National Party in a working library where impartiality and neutrality were the guiding principles. However at the same time, on balance I would advocate for libraries that were cut by mainstream Politicians and government policies. As I am aware, I still try in my own way to reach marginalised library users by stretching out.   There is a need to try to reach as many as possible, regardless of biases and background. This world should be a level playing field where everyone has a voice. We certainly should also stand up if something or if someone was harmful or threatening to others.

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Looking at ‘The Bigger Picture’ shows that Diversity, Inclusion and Equity are progressive hot topics. It is important for us to think about these terms in the workplace as well as in society. There are a few events that I kept a close eye on social media recently, where there were online events advocating and discussing the topics. The UK Lib Chat Twitter talk on ‘Celebrating Diversity: supporting clients and broadening the profession in libraries’ held some great nuggets of thoughts on how we should implement this in this sector. It was also fabulous to see the tweets (Twitter @StemGameChange) shared for the Gender Diversity in STEM event at the Alan Turing Institute a couple of weeks ago. It was nice for the speakers to invite me in too but I was busy in my normal work, so could not attend. I also refer to CILIP and SLA Connect online community caucus on Diversity and Inclusion for best practices and information.

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Gender Equality in STEM at the Alan Turing Institute

So what is the problem? Why do we need to be reminded about Diversity & Inclusion? Harvard Business Review’s ‘Research: People share more information with colleagues of similar backgrounds’ states: “in the workplace, people tend to trust and attribute a higher status to colleagues whose cultural background are similar to their own. As a result, members of the majority national group – and minorities who share cultural similarities with the majority – also share the most information with one another. Whereas minorities with the most cultural differences are often attributed a lower status and information is withheld from them. This withholding can cause those from ‘low status’ minority groups to underperform and never reach their full potential”.

This is just one of the problems. There are other issues around privilege, recruitment, team dynamics, talent development, gender pay-gap, cronyism, cliques, tribes and exclusivity, which act as barriers to diversity and inclusion. There have been some progress and positive steps to have better talent and support systems, but this also requires diversity and inclusion to be fluid enough to filter to the top of teams and even executive boards. There is a lot of research that a more diverse board or top management around the table will have broader viewpoints and experiences, which will heed better business decisions that are best for an organisation.

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Words in this blog…Diversity and Inclusion

Most of the research I read says that it is not always easy to achieve the right balance. “True equality is not taking away for one to give to another. It means having an equal voice, opportunities and rights”. There is a lot written on the ‘privileged’ White Alpha Male – a group that has long been overdone and it can be monotonous for the rest of us in the shadows. It is possible to seek more balance where anyone can get an opportunity to contribute and to harness talent. There is richness in diversity, inclusion and equity in all of this…if we are in it together. The demography, scope and locations of the global consumers are also more diverse in a digital world – and top management have to reflect and understand their audience, staff, customers, clients and stakeholders. We are not forgetting the White Alpha Male – we are simply including him in the mixture with a balanced and broader talent pool. We just have to make room for more diversity and inclusion.

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In the article ‘While automation eats jobs, it doesn’t eat work’ on Equity: “companies are committed to a diverse work force for varying motivations. Some believe that diverse teams are just smarter and more creative… Other firms, especially technology companies believe that they are disproportionally responsible for designing the future and therefore it’s simply wrong to leave entire communities out of their teams”. There is also a positive outcome when people feel they belong – they perform better.

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The other aspect of Diversity and Inclusion practices is that there are strategies for a supportive culture, with advocacy to maintain and sustain positive levels. It is recommended that organisations examine themselves and their policies for: “without them, diversity cannot be achieved because people will leave before they are given the opportunity to make a difference”.

Another piece of research by Culture Amp states: “Creating a workplaces that make people feel they belong. Without this, no matter how much diversity you might achieve by the numbers. You may find people feel disconnected, disengaged and prone to leaving your organisation”.

There is another issue of unconscious and conscious bias. There may be physical attributes to humans that make us compassionate and conscious to inclusiveness. At a Public Library Conference in the USA this year, keynote speaker Steve Pemberton (Chief Diversity Officer at GloboForce) explains: “the first picture you see of someone is not the full picture”. We come into this world with visible characteristics and diversity traits… but the real story is below the line: “This things you can’t see would be stunned to see how much commonality there really is, but it requires conversation and willingness to be open and to learn”. So with this in mind – an inclusive environment means providing everyone, no matter who they are with equal access. The richness of inclusion and diversity is below this invisible line: “Top of the waterline are people’s visible traits but below the water line many other invisible traits emerge, such as sexual orientation, beliefs and background”. Pemberton went on to say: “that we need to depend on each other and celebrate our myriad experiences because we all have something new to learn about the world”.

I may be thinking of a Utopian idea…but we can dream, and hopefully we can forget the hostile and divisive hot air that is currently blowing in parts of this world.

In reality, there is still some work to do. Libraries still play a large part in diversity and inclusion, and operate in one of the most open physical and digital areas you would expect to encounter. But we are still a profession in the English-speaking world that has mainly white professionals. It is heart-warming and motivating when I see social media shares from libraries in Trinidad and Tobago for their good work on diversity and inclusion programmes.

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This way – Library sign in  Trinidad & Tobago

There are still vast issues, levels of poverty and access for customers in a ‘first world’ country like the United Kingdom. A multi-cultural and diverse content coverage should be programmed, but there are pressures on public funds. Socio-economic barriers prevent diversity in developing professionals and the communities they serve. Most of these issues are in disadvantaged urban environments where there are discourse for crime, low income families struggles, poverty, underprivileged persons and other societal disparities – therefore librarians act as a haven for promoting diversity and inclusion in their communities. There are other barriers like the digital divide, dyslexia, the elderly, literacy, languages, and physical disabilities. Some will be visible and some below the line. This may be a good point to acknowledge too that there are some people who may never come into the library, but there are still a large proportion of people who do see its’ worth and will continue to use them.

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Therefore we must continue to be diverse, inclusive and equitable. Outreach and marketing work helps to reach marginalised communities which will foster positive inclusion for developing diverse professionals and customer bases. CILIP has a great page on the work they are doing in their diversity and inclusion programmes. It is motivating as an information professional that we are doing our little bit on the front line to help disadvantaged communities and individuals. It leads to better social cohesion, improve economic prosperity and the possibilities in a more level playing field in a diverse and inclusive society.

There are a lot of best practices out there for professionals and organisations to champion the business and corporate social responsibility (CSR) benefits for Diversity, Inclusion and Equity programming. These types of programmes are leading the way and act as a benchmark to adopt and ‘anchor’ in our businesses and mission. Some of these admirable organisations are Channel Four, Touchstone and Halebury. There are some tips on the CIPD factsheet, and the Gov.UK website as an employer.

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So what does this all mean to us now? …There are a lot of positive policy, narrative changes, game-changers and professionals working to create more diverse and inclusive work environments. There are also inclusiveness programmes that are trying to balance representation, content, coverage and highlight diverse stories for personnel and patrons for all types of businesses. Some cynics may even be ‘fatigued’ by the words ‘Diversity and Inclusion’ and much more so by an inclusive agenda! However, if we don’t continue to encourage positive policy and action – we will end up with an echo chamber and miss out on the richness of celebrating our differences and similarities.

In the bigger picture – diversity, inclusion and equity have a lot of benefits and are the best ingredients for shared collaboration and empowerment of individuals and organisations. Embedded inclusion with a whirlpool of diverse talent makes life more interesting, and exposes us to fresh perspectives, bringing better understanding and with it respect, compassion and hopefully, greater all-round success.

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Welcome.