Volunteer – your community really needs you!

Just be yourself….  This has been my guiding thoughts in recent years especially after using social media for such a long time in a transparent and open way.  It is hard not to be real or your authentic self and it is where I have been bringing my true self from my local community to my global activities with family, friends and fellow professionals everywhere.   

The last few months has been challenging for me as I get to grips with the loss of my mother but it also seems to be a time when my professional volunteering and work have ramped up with some fierce momentum.  I wanted to let you know some of the main highlights of these activities, how fulfilling volunteering…and work can be, especially if you have direct impact and responsibility for your global and local communities.

August started with my colleagues and I collaborating in the British Library’s Community Engagement programme in our local borough with their holiday club with teenagers, which is part of the footballer Marcus Rashford’s holiday club programme.  We spent two days with young teenagers giving them support, tips and techniques for business ideas.  It was refreshing hearing about the innovative and cutting-edge perspectives they have for new technologies, and other new business models. There is nothing like youth to keep you on your toes!

I particularly like some of the skilful youth workers who knew how to keep young people engaged for the holiday club, and there really is an art to making sure that you connect in a learning environment with teenagers.  It was also a good time for me to be involved with our Community Engagement team in one of their outreach programmes for our local community in the heart of a busy ‘world-class’ city.  I was able to get to know the community engagement project team better and hopefully will be in a position to contribute with them in the future.  We are looking forward to hosting a sustainable theme event in future and ideas are already circulating. So watch this space!

I know that my past employers are doing community engagement, and was aware of the benefits of community from my childhood. In the Community Affairs team at PWC, I was inspired by one of the founders of the department over twenty years ago, where they implemented literacy programmes and various funding streams that were awarded to staff to help with their local communities.  It is good corporate social responsibility, and we need this in such challenging times regardless if we are a first world…or developing country. It makes great business sense to use these outreach and localised initiatives to help with digital literacy, reading and good citizenship. Therefore we can see allies and benefactors in these corporate social responsibility initiatives for our communities and citizens in general.

On a global level, I am beginning to see new ways that world challenges are being incorporated into lines of work and company missions with the Sustainable Development Goals (SDGs) set out in 2015 by the UN for a sustainable future in 2030. These guiding principles and focus are now visible in job descriptions, research, books and information being produced in industry, science, academia, etc.  I recently attended online the SLA Europe and SLA Conference where there were great content and visual presentations for example by Elsevier on their resources. They were actively tracking the number of research outputs coming out from countries, their impact and rankings.  Personally, I think the SDGs are great for reminding us of what we should be working on collectively now, and how much more that still needs to be done whilst we sit comfortably on our mainly first world problems. The pandemic has created lots of new challenges whereby we have to be in a position to incorporate, and actively work on these issues and opportunities as a matter of course and urgency. IFLA have also produced a resources page for the SDGs here.

There has been a lot of ways that we can incorporate social good in our volunteering. There are activities in my profession that require us to reach out to others who may need that support, helping hand and lifting up.  Mentoring, informal chats or social get-togethers are great for helping us to make those connections and support systems.  There is something special when we get insights from someone who may be able to offer us guidance, and a support network whether we are looking for a new job, ad-hoc support or industry insights.  I certainly needed a bit of a sounding wall recently for my professional life, and did the same to someone who contacted me after recently moving to Ireland, and another who wanted to chat from New York.  These were held in my own time and it makes it all worthwhile when conversations are fruitful, encouraging and positive.  The pandemic has enabled more meeting by video-conferencing calls, and it is certainly one of the best times to think wider and broader with technology to collaborate with those we can engage with now, and in the future. It was only about seven years ago that I spent £18.00 on a telephone call to Germany when I was introducing a volunteer to her role in supporting me.

As we reposition ourselves in the new normal during this pandemic, it is good to remind us that there is still a lot of work to be done for social justice and equity in the profession…and also in wider society.  It is shamefully shocking how imbalances and unfair some of the societal systems are in place in a predominantly white privileged and supremacist systemic structure. In large countries such as the USA and UK, there are great levels of ignorance which is brought on by inequalities that I can identify with terms such as disinvestment, information poverty, and micro-inequalities.  It is actually very sad and disheartening to see the evidence and context of these terms in the wider context.  Yet we haven’t done enough.  Why is this? Are we given enough funds? Power to execute plans? Support and time?

One thing the pandemic has taught us is the importance of caring for those near and far to us.

Regardless of the big issues we can’t control around us, I still try to do a little as I can when I can.  I recently, have been hearing from local gardeners in my neighbourhood who are busy helping with our local green spaces.  I have less to do as we have actually sorted out green spaces in our neighbourhood over the years but if left unattended…it can become like weeds (which is also good for better ecosystem really).  It has been great to bump into the local professional gardener recently as he said that he can advise me on buying a tree for the street, what soil I may need, and which supplier to use! When it is easy to search online it is so great to get this free advice from a fellow volunteer in the local community.

To sum up my last few weeks, I wanted to remember the people who have inspired me in their generosity in giving their time, effort and perhaps financial support to those causes small and big that will have an impact other people’s life, near or far.  Programmes in our local community and global organisations can all do better and more to engage us with the issues at hand from fighting social mobility, poverty, access to literacy, education, work, care and love. I recently met an ethical fashion business founder who was helping rural communities in India but who also want to ensure that their stories are heard and organic products are showcased.  By building in her story with her strategic partners overseas, she has created a better value proposition for her customers, and it is great for getting their joint story on the road to success within these global sustainable development goals.

Don’t tell me it can’t be done.

Do tell me that this makes good business sense.

The Green Shoots of Spring

If you have a garden and a library, you have everything you need.

 – Marcus Tullius Cicero, Epistulae AD Familiares Vol. 2 47-43 BC

One of the best ways of trying to keep sane, calm and upbeat in these very difficult and challenging times is spending time outside, exercising and…gardening. After almost five months of lockdown, I can write about other pressing issues as the UK opens up on retail, leisure, cultural centres, libraries etc.   However, it will be a missed opportunity to now see the beautiful displays and sense of change that comes with the changing of the season. Without a doubt the last winter has been one of the most difficult in our lifetime which the cold spell compounded with restrictions to group festive celebrations, New Year’s Eve parties, carnival get-together and birthday celebrations.  The green shoots of spring bring us new hope of a coronavirus that is under control here (for now) and gaining some more freedom to spend time outside to enjoy the coming spring and summer seasons. 

According to Mintel report on Hobbies and Interest February 2021, the lack of commuting and space time as the lockdown took over, meant that there is more time for hobbies such as “Baking, Handicrafts, Gardening and Home Improvements”. There was also a spike on Google Trends for people researching for these topics. We also have surplus time to spend on our hobbies and exercise due to the lack of commuting time. Gardens are great places to find peace, tranquility and mindfulness.

“The power of hobbies to improve mental wellbeing is set to drive growth throughout 2020. As mental health continues to be in the spotlight, hobby operators that position their services and products as beneficial in this respect stand to benefit.”

(Mintel Hobbies and Interests – UK, February 2020)

Garden Centre were some of the shops that remained open most of the last few months were garden centres and as soon as the weather was a bit better – I went to two of my favourites in my vicinity. I spent time looking at acid compost that I needed for a Magnolia plant present I received.  I always end up spending more money than I intended when I visit that garden centre as it has some amazing plants that I do know find in the commercial garden centre.  The centre is called Northfields and has been going for a number of years and seems to have some great photos of its’ horticultural historical business.  It was really busy last summer at the peak of spring reopening in the pandemic! I plan to go back in the next few weeks to find some plants on my wish-list. So fingers crossed.

I was able to germinate some courgette seeds and I hope to plant them in the ground in the next few weeks.  I also put in some herbs and lavender plants this month. There are some local friends who seems to have access to allotments.  There photos of their progress and the ‘fruits of their labour’ (pardon the pun!) on social media is always great and inspiring to see. This allotment hobby is not a programme that happens in other countries, but our Italian cousins in Rome had an allotment with lots of impressive and delicious Mediterranean vegetables, fruits and herbs.  I used to enjoy the visit there when we went a few years ago.  Italians also process and bottle their tomatoes into ‘passata’ from the summer for next year ahead.  My mother-in-law was also doing this in Bedford up until a decade ago.  I also saw on social media that my Trinidadian-Canadian friend who is married to an Italian-Canadian doing this same tomato processing recently. I can only imagine the great flavours of the sauces they make! There must be something special about making your own vegetables but I don’t seem to have much luck as yet with tomatoes.

Over the years I have bought a few gardening books and love looking at photos in books and magazines.  About 20-25 years ago, there was a great interest in gardening design and make-over TV programmes.  It still seems to be some during daytime TV and I tend to catch up on ‘Gardens World’ on BBC iPlayer if I can’t look at it live.  It does make me feel happy to see the plants and stories from other gardeners.  The format also shows other members if the public in their gardens and sharing their tips with us.  I love the diversity of the gardens and their presenters.  I also take inspiration from some of these and can easily spend more time looking at this sort of light-hearted shows.  I may also splash out in a few gardening magazines soon.

To plant a garden is to believe in tomorrow.

– Aubrey Hepburn

Due to traffic-calming and environmental improvement measures in my neighbourhood, there have also been continued guerrilla gardening in my community to help with these issues.  In our local neighbourhood, some of my neighbours are also planning a Chelsea Fringe this June as a spin-off from the Chelsea Flower Show.  And guess what? …I have never been to a Chelsea Flower Show even though I used to hear about it on the BBC World Service when I lived in Trinidad. Trinidadian horticulturalists do take part and sometimes win at the Chelsea Flower show too!

I have noticed that there are lot more plant and gift shops in my high street and hear that the twenty-somethings are buying more plants.  There are definitely more plants in the shops in my local areas, and flower retailing were busy for Valentine’s Day and Mothering Sunday in London despite the lockdown.  I received a few flower bouquets as presents from friends in March and it was nice to receive them even though we could not meet.  Getting flowers by post is also something that is new to me. Bloom and Wild is a popular brand that is used for home deliveries.  Flowers are one of the treats I have been buying myself in the last year as I am home to enjoy them!

Horticulture businesses are generally doing well in the pandemic as most people are spending the time in the garden spaces that they have. Garden shops are one of the main retailers that we can still pursue at our leisure without causing too much of a commotion.  There is also the birth of the new type of business – the Lockdown Gardener called Doorstep Gardener, whereby garden centres were initially closed and persons were buying plants and seeds online.  My local supermarket was the only place where I could buy plants and seeds at the beginning of the first strict pandemic lockdown but it was interesting to see the innovations online as well as in-store evolutions. There is also Pleydell Smithyman who offered a drive through ‘click and collect’ for plants.

The glory of gardening: hands in the dirt, head in the sun, heart with nature. To nurture a garden is to feed not just the body but the soul

– Alfred Austin

The environment and outdoor spaces are a major part of our wellbeing and mental health factors.  I have really enjoyed my local walks in residential areas of my neighbourhood, as well as venturing to some of the greener spaces. You can be assured that you will have lots of space to social distance with the added benefit of seeing beautiful nature.  There is also evidence that we enjoy green spaces, meeting friends and family outdoor and use them as places for relaxation.  For those in urban areas, the pandemic has been bitter sweet.  We are able to enjoy a quieter city but if you lack access to green spaces at home, the parks and communal spaces have been really busy during this lockdown period.  Apparently, there are 10% of Londoners who have moved to the rural areas as there are more opportunities to work from home with less commuting time and costs.  This BBC article ‘How Covid have changed where we want to live in March 2021 explains some of the reasons why Covid-19 have impacted on property sales and moves out to the country.

Last week, I also went outside of my local area for the first time since December to visit Hatfield House Garden, which was about 50 minutes away from my home.  It was reasonably priced for the garden visit and I have been meaning to visit even thought I have driven through Hatfield hundreds of times on my way to Bedford. Hatfield House Garden was the childhood home of Elizabeth I of England and apparently, she received the news of her accession to the throne whilst reading a book under an old oak tree.  It was a lovely woodland and ornate garden, as well as a show of vintage cars on display.  The walk in the woodlands, the sundial and hew hedges were interesting to see. The Old Palace is still used as a function hall and it was fabulous to see it being used for Indian weddings. 

On our walk at Hatfield House, we actually bumped into 88-year-old twin sisters who were friendly and spoke to us on our walk.  They conveyed their love of walking in the woodland park and local gardens to find what was interesting to watch and talk about.  They were really special and sweet to share this with us as it is exactly what I do too! We wished each other a good day and safe journey to our homes.

I am looking forward to visiting some more outdoor spaces as the weather gets better such as Beth Chatto’s House in Colchester. When I am able to, I am hoping to visit Trinidad again to see family but, in the meantime, visiting places of relaxation and natural beauty are some of the few pleasures I am looking forward too and the green shoots of Spring seem to symbolise so much hope.

Flowers always make people better, happier and more helpful; they are sunshine, food and medicine to the soul.

– Luther Burbank.

A Better 2021 – Looking on the Bright Side

As we look back at the year, there are a roller-coaster of emotions and moods that have engulfed us due to coronavirus COVID-19.  The year started off normal except for the dreaded Brexit plans for cutting ties, isolating, restricting, control our access, freedom and creating havoc in our everyday lives, work and ambitions with our closest and oldest continental neighbours.  Hearing the news on Brexit was one of the worst things you can listen to in the last four years in the United Kingdom – understandably unbearable, bored stiff or semi-engaged after 4-5 years.  January was intentionally decided as the month that we left the EU with Brexiteers gathered in a cold miserable winter night in Parliament Square – good luck to them I thought! It was cringeworthy and anger inducing in great measures. Let them get what they have coming to them. It took Covid-19 to change the mood and tone a little.

Little did we know that the next few months (year in fact!) will bring about more blight, chaos, devastation and thousands of deaths would ensue. For January was also the month that coronavirus news from Wuhan started getting on our major news network in the West.  There has since been disputed evidence when and where the virus actually started. But it has dominated and curtailed our lives and world since early 2020.

In February, there were signs that things were about to change gradually.  The most significant for me was an Economist Intelligence Unit Breakfast Briefing in 13th February with first class experts give a clear understanding and forecast for the disruption and devastation to the global economy in months to come.  I honestly thought that it would affect supply chains but not the enormous negative it would have on lives and the global economy with countries increasingly having cases of infections.  Around late February, there were signs for using sanitizers in public and the office areas began to have signs asking you to use hand sanitizers in buildings. Italy was reporting ‘draconian’ measures to prevent the spread of the virus. There were more persons on the London Underground starting to wear face mask – it was then such a rare and novel feature considering that mainly travellers from the Far East usually wear them prior to Covid-19.  Little did we know that it would be compulsory in public places indoors by the end of 2020.  Even today at the end of December, I am still seeing tweets pleading with people to abide by the rules as the infection rates are still very high.  

March is usually a happy month for me as I like the beginning of Spring and so it was a time for me to go out and about where I was able to go to the theatre and meal with relatives and friends.  However by the second week in March, there was talk and signs that we needed to change the way we were socialising as the number of deaths by Covid-19 started to rapidly increase daily.  We were observing Italy’s response to the pandemicbut didn’t realise that the UK death figures would eventually be worse! It was also the time of stockpiling and shortages with supermarkets struggling with normal online orders slot.  By the 16th March, my colleagues and family were working and studying from home.  I did go into the library on 18th March to tie up some loose ends as I was on leave a few days before then. I wouldn’t return to the building until September.  

My team and I were able to thankfully transfer to working-from-home but some needed technological equipment and support to set up with working completely as a virtual library.  We all remember getting very familiar with Zoom! I have used Skype and Go-To-Meeting but Zoom seemed to be the preferred options for most work related, professional and social meetings. Soon, I would be meeting my local book club on Zoom, lots of learning opportunities I took, and other work-related meetings and events.  Zoom has been one of the biggest winners in this pandemic and I have heard that it was an enabler in allowing those with access to the tech to communicate with each other.  I have held many meeting and webinars in this year and will try to tally it one day soon. 

It was really freaky being in the first lockdown with the streets and roads all quiet.  My biggest challenge to this day is the busy supermarkets and the social distancing queues.  I am still trying my hardest to keep at a distance and to avoid crowds.  It was nice, relaxing and admittedly a pleasure to spend time outside for daily exercise routines in local areas such as neighbourhoods, parks, local forest and wetlands. Nature has a magical way of reassuring and restoring.  Someone said recently that the only real songs were sirens and birdsong in Spring in a pandemic.  It is a little but like this again in December with the eventual ‘Second Wave’.

One aspect I remember is the availability of data and information on the pandemic.  I am sure when we get to the end of the virus, we will have archives and memorabilia of what it meant for us. I still try to think of what life was like in previous plagues and pandemics such as the Spanish Flu.  I was initially obsessed with the daily of cases and death and it was truly sad throughout the Spring.  The virus was under control with fewer deaths by the end of August but as I write, we are back in the second wave with a higher peak than that in April 2020!  It is truly sad and heart-breaking.  I do know of people who have lost loved ones and it is a very sad time to leave this earth with little human contact and celebration.  One of the best aspects of this Spring was the Clap for Carers where we saw our neighbours and clapped all the key workers for their hard work.  The rainbow and messages of support in Walthamstow was great to see and even now in the winter months there has been school and homes initiatives in windows to help cheer us up.

The heart of the Summer was also a time for organisations and allies to support the Black Lives Movement as well as anti-racism in organisations.  I had some of the most honest conversations with colleagues, professionals, family and friends. It is uncomfortable and requires courage to discuss these topics but it was an opportunity to finally make these deep feelings known and to work towards a more diverse, inclusive and equitable world.  The world is not perfect but reminding us that social justice, equality and fairness are the true balancers of good people is a win-win situation in my books. 

At the beginning of 2020, I was due to travel to the SLA Conference in Charlotte, USA and also to Trinidad and Tobago.  Obviously, I had to postpone both of these trips and look forward to the day when I can go to my first SLA Conference as well as visit family and friends again.  One think that was truly special about 2020 for me was being President of SLA Europe throughout this time and actually programming a different set of events and engagement than what we planned in the beginning. I have blogged about the challenges and achievements of this year here on SLA Europe’s blog. I also look forward to continuing our great work and supporting the new President Amy, our board and volunteers. 

In Autumn, we were ready for returning to the Library physical rooms with reduced hours and less staff in the office.  The most eerie was the journey there and back on the train as your try to maintain social distancing.  Remember these trains are usually packed like sardines so it is a relief that less people are using them for work journeys – however there are some annoying persons who still don’t wear masks on the underground and also in shops. I guess they are arrogant, ignorant and don’t feel they are spreaders. There is little policing going on in London anyway so you really have to think if you want to put yourself in trouble’s way. 

The Second Wave really started picking up in October with vast parts of North of England being affected and put into the new tier systems.  It was possibly due to schools and universities opening up again. I also needed to get two Covid-19 tests in September to ensure that I hadn’t contacted it.  There is the balancing of the economy with infection rates and so too pub, restaurants and hospitality were also closed again for the second wave in most of November. We were now back to working from home full time. I know I am fortunate as it is very testing for many people. I really do feel the anxiety, fear, sadness and uncertainties of those who are not working – it has been a very difficult year.  The winter months are certainly different with less daylight and therefore if I am busy, I tend to go out at dusk.  I miss plants and birdsong.  The beginning of Christmas with decorations, lights and positive messages have been God sent (pardon the pun!). 

December seasonal celebrations are certainly different, just as New Year’s Eve will be, but it really is a necessity for us all to be apart.  I usually do make the most of things and so still see this as a special year to have that quality time with family.  My neighbours are all here too as there is nowhere to go! It is strange and apocalyptic walking around in the dull coldness with closed shops, pubs, restaurants, cinemas and non-essential shops and venues.  There are so many woes that I see on Twitter, and rightly so, on lack of ‘Track and Trace’, schools reopening and testing, loss of jobs, dependency on food banks, propaganda, distrust of government policies, and the NHS being overwhelmed with the virus rampant in the community. We are really deep into a difficult year. 

As we end the year, both Brexit and Covid-19 are in the news headlines with one of the darkest and saddest day with 941 deaths. I am not taking any responsibility for the fallouts of Brexit! But I will certainly try to do my part and think of how we can continue to prevent loss of life and control the virus to a point to some normality. There are still problems and challenges we need to sort out…collectively.  Vaccines do offer some hope, and so does every new year. Keep well, safe and healthy. Things are not going to be normal for a while but hopefully it will be better in 2021.

Every Cloud has a Silver Lining – seven rays of positivity in a dark time

This month we have entered into a second period of lockdown restrictions as we are definitely in the second wave of the Covid-19 pandemic, as is seemingly happening in many places on Earth.  I was half expecting this due to the colder winter months when infections spread more easily but I was hoping this wouldn’t happen. However in the last few weeks just as the US elections closed, the world was relieved and informed that Pfizer has created a vaccine that is has been shown to stop more than 90% of people developing Covid-19 symptoms in it’s preliminary trials. There are also other vaccines that are also due to come into the market, and therefore we are hoping that this will be widely administered with inoculation programmes hopefully by this time next year! Undoubtedly, the high number of 1000s of death is the darkest cloud in recent weeks but the roll out of the vaccine is certainly one reason to be positive, especially in the long term. There will be much needed research and organising in the meanwhile but hopefully this will be a success over the pandemic for all of us across this world.

I was inspired to write about upsides and positivity as a topic this month as I felt that going into the festive period, it would be a unique time in this dreadful year for to do things differently to what we are used to.  In addition it has been a time of great hardship, challenges, fear, loss and anxiety in most of our living memories.  As one of our darkest times, families and loved ones have died, people have suffered, work has changed, businesses regardless of size has been affected, some industry sectors are devastated and people have lost their jobs or at the risk of redundancy since the pandemic took hold of our lives in early 2020.  The level of loss is exacerbated by us not being able to freely (and legally) meeting the ones we usually meet for comfort outside our households, socialise with or to enjoy simple things such as meeting friends, going to cinemas, going out for a meal, travelling on overseas holidays without quarantine, meeting with a festival etcetera – the no-go list is long.  This is the necessary life of social distancing and public health safety measure in 2020.  There are more fallouts and negatives of the pandemic but as we go into the holiday period (and I am looking forward to a well-earned break), I want to reflect on the positives that we can take back from 2020.  Believe it or not, I was able to find like-minded content on the web whereby people are also finding ‘silver linings’ and I will share some of these, and my own, with you here.

Seven rays silver linings for:

You might find your company’s silver lining by looking internally:  fundamentally re-thinking your strategy, innovating, taking out cost, improving processes, curating talent, or leapfrogging a change initiative. Source: Forbes ‘Finding the Silver Lining in the Covid Crisis’ by Mark Nevins May 2020.

(1) Flexible Working Patterns

The landscape for businesses has changed significantly this year with as much as 26% of business affected negatively by COVID-19 – we are working from home so buildings are mainly empty or have been improved with hygiene, indoor cleaner air, improved cleaning, rubbish removals and also with people having greater appreciation of working in an ‘office environment’ when they do (or can return), as mentioned in this article on FM during a pandemic.  Undoubtedly, one of the biggest shifts and possibly long term ‘silver lining’ is the benefits and acceleration of digital transformation for people working from home.  I have seen some news about improved gender equality for women, as traditionally they were not encouraged to work from home as it ‘may interfere’ with their availability of looking after young children. This flexibility has now been tested and in most cases seems to be a success. 

The last year has definitely given us an opportunity to test these scenarios and decide our preferences for working in and outside the office.  I certainly know ways I can use my time effectively whilst in the office and physical library as well as what tasks I can do from home.  There will never be a perfect solution in my field as we need both physical and digital spaces but it certainly has brought us real life and learning experiences on how we can make most effective use of our time with these restrictions. Remote working has opened up the next normal. And our greatest appreciation to key workers and other worker who have continued to go to the workplace throughout this period of great change.

(2) Gains in Business Transformations

The economic consequences are a major concern that there are lots of people who are not working, have been furloughed or are made redundant. The hardship must be terrible and the uncertainty is soul destroying.  High street retailers, hospitality, events, arts and cultural organisations are closed…or there is only ‘so much’ that we can do online.  These business types are obviously going through one of the most difficult periods in the modern era! The prediction for the next few years is also scary quite frankly with the economy panning and borrowing levels skyrocketing.  I thought austerity was a curse-word but the current situation is worse.  However, I attended a recently EIU event with predictions on how things may change as we come out of the pandemic in the next 10 years.  It is interesting to hear how business models will change, for example with greater automation and AI.  We know there have been great strides taken with digital changes as mentioned in this article on tech ‘silver linings’ in Tech Republic – such as greater digital interactions, cyber security and greater understanding of technology with these new ways of living.

In my local area, I have seen local shops that have remained opened in the second lockdown but they have transformed the way we interact, placed and fulfil orders and services with them.  There is actually a term I saw in the following article in My Total Retail which call it ‘BOPIS’ – Buy Online Pickup In Store! Get it. This is what is better known as ‘click and collect’ in the UK but I imagine it is happening wherever we can make use of online ordering and in-store pickup.  I do think there are still some services we can never ‘click and collect’ such as hair and beauty treatments, dental services, gym, arts and leisure services etc.  However, I have decided that I would like to support some local businesses, such as this new Italian restaurant which only opened in early 2020 by order their pannettones for my friends this Christmas.  I have also noticed that a few of the shops on my high street are closed but are still being used due to the studio space that makers and designers still need for their creative businesses.

One final business silver lining, which is bittersweet, is that people who have loss their jobs due to detrimental business performances due to Covid-19, there are new businesses or persons trying to start their new ventures now.  There have been shops that have sadly closed, but also some going ahead with opening in my local area. This is good for the work I do in my current professional role and department – I know there is a lot of support if you put your heart and mind to it. Not everyone is able to be successful entrepreneurs or make their idea a success but the best silver lining is that we have the time now to research, plan and test ideas. That is a big boost for anyone who eventually wants to work for him or herself and succeed in business.

One silver lining in the coronavirus pandemic has been a rethink of the need for certain business travel; many who used to travel extensively across the country are welcoming videoconferencing. Source: Practice Management 17 August 2020

(3) Better Environment

Video conferencing has changed the way we work and also the way we are communicating with colleagues, communities, friends and family.  We have no choice but to avoid socialising in the pandemic. There is also very little to do but to enjoy the great outdoors.  The new tier system in the UK has meant that we do not want to travel anywhere far and we are also not allowed (this really is the current situation that no one ever predicted a year ago).  The best silver lining has been literally the benefits for the environment with less vehicle and air travel. We are also encouraged to shop, work and play locally within reason – the streets are a little bit busier now but looking back to the first lockdown earlier this year, there were pigeons walking around my street as there were hardly any cars.  The busy urban area where I live is definitely quieter and people are taking advance of the green spaces and places to explore nature close by.  I know once we get back to the ‘next normal’ with optimum vaccine efficacy stage, there may be a return to the hustle and bustle that we had pre-Covid-19.  I am hoping that some of these clean environmental gains, behaviours and ‘magic purification dust’ will stick around for a long time. An appreciation of our green spaces and better environment are essential for our wellbeing, physical and mental health.

(4) Social and Cultural Appreciation

Cinemas, theatres, festivals, churches, museums, art galleries, gyms, entertainment venues, bars, pubs, restaurants and sporting areas are all closed.  They have been the hardest hit in all of the pandemic restrictions.  People’s livelihoods have suffered gravely and there is still no end to the challenges they will have to face in the next few months as we get back to full confidence of being able to ‘go as we pleased’. We are drinking, socialising and eating more at home.  KPMG puts this shift as the ‘home is the new hub’ and the centre of operations. There might still be some who are getting food take-aways all the time, but I also understand we are just spending time indoors cooking, with old fashion home entertainment and leisure activities.  We can to some extent still use the television, books, music, gaming and any other entertainment, which has seen a boost in sales and consumption. I am looking at Netflix more than I ever did in these last few months.

The main silver lining is that people will gain the appreciation of new and old entertainment mediums. Perhaps when we are able to take advantage and experience these simple pleasures in life, we can financial, socially and emotionally give more support to these basic human activities that make us connected and feel good about ourselves as well as being somewhere with others outside our normal bubbles.

(5) Healthcare and Well-being Improvements

As you know, there are great improvements and support for our health services across this world in this mad time of Covid-19.  There would be many gains made from the insights and business practices for countries that haven’t had to deal with such a grave disease. Processes, information sharing and patient care had been one of the upmost benefits of the lessons learned in this pandemic.  Normal routine check-ups have also seen a transformation with video-conferencing with patients invited for online consultations.  I have spoken to a few people and this is now common practice compared to earlier this year when you had to physical make your way to the doctor’s office/surgery even though you may be really unwell.  Perhaps in future we would automatically be given the choice of an online consultation.  I do know that we still have to see medical staff face-to-face for certain ailments and treatments but this new way of consultation has been a shift that would have taken ages to go head if it wasn’t for the pandemic. Medical staff can also get the credit and praise the rightly deserved after many years of lack of investment and appreciation. Let’s hold governments to this!

People are now also opening being mindful and talking about mental health issues as the lockdown periods become more prolonged.  I read another great blog about finding that ‘silver lining’ in Today (Singapore) which mentioned ‘slow living’ and hygge – which was exactly we have been doing in the last few months.  The hustle and bustle, the diary packed with work, events and things to do – these have all been curtailed for time spent inside to keep us safe.  There is a brilliant explanation that we should enjoy the hygge and simple pleasures in life.   This is what the Danes do and there is no wonder that they are ranked as one of the happiness people in the world.  Perhaps we can put this label on our activities and try to remember to do this always to ensure that we have that level of happiness balance in our busy lives.

(6) Innovations in Research and Science

This virus has thought us many things about ourselves and therefore there are many innovations that have come as a result of the changes we have had to make.  We are already learning new ways to improve hygiene in public places, research, medical, digital and scientific innovations and new insights have been on of the brightest silver linings in the race to find new treatments and a prevention of the disease as mentioned in this map by Medcity.  

Telehealth is Improving Access to Health Care: Digital care interactions emerge as a silver lining to pandemic’s dark cloud.

Source – Irish Times

(7) Quality Family Time

There have been some great stories on using this time for greater connection with family and close one who live in the same household.  I know that has been a very negative experience for some families where they are not getting on or able to have the basic needs in a time of great stress, anxiety and hardships. 

Personally, there is really no choice but to make the best of the situation that we are in and some families have thoroughly love the slower pace as mentioned in this Elle article, the no commuting time and the quality time spent together.  This has mainly been my ‘silver lining’ in the last few months and I loved the spring and summer months when I was able to enjoy the outdoor spaces a bit longer.  I have also love the ability to see nature, sunlight and all the elements of the day working mainly from home and at the weekends. 

Going in the last festive month of the year 2020, I wanted to end on this high note after a year that has taken us over in urgent changes and various twists in the basic necessities of life.  I am tired from working harder in lots of new ways in a year that has been overwhelming with the pandemic, fighting for social justice and basic empathy to get through this pandemic.  However, as we go into the festive and traditionally happy month of December…even though it is dark, cold and grey, I will think and be grateful for these little gifts of hope and silver linings that are shining. 

Hold Tight! Autumnal Tenacity for the perilous Second Wave

Often it is Tenacity, Not Talent that Rules the Day. – Julia Cameron

As we move into the winter months in the pandemic, there is a personal concern that we have left the bright sunny and warmer months in what will be a very tough year for all of us.  Autumn is not my favourite time of year but I do usually cope and settle in by the end of October for Diwali, Halloween cheer and November Bonfire night.  I do remember arriving in the UK in late September 1980s and not minding my first autumn, which was a huge change from a tropical climate I knew. One thing is for sure – the temperature is going to get colder, the physical landscape, flora and fauna will change with autumnal colours, with the nights getting longer.  If like me, you have been working from home and actually making the most of the outdoors in the Spring and Summer… things are going to be different with the possible double whammy facts of a second wave in the pandemic and Brexit unpreparedness.

Real courage is when you know you’re licked before you begin, but you begin anyway and see it through no matter what.”
― Harper Lee, To Kill a Mockingbird

September has already brought new changes with schools reopening fully.  The last week has been dominated with university students who are having to self-isolate in their student halls to protect themselves, and stop the spread of the Coronavirus Covid-19. The news does not stop there – there is also the economic fallout in all spheres of life.  Businesses are facing further necessary restrictions with some of my friends not planning to return to the office until January 2021.  The redundancy and insolvency levels are also increasing daily with people having to bear all the hardship that comes with losing their jobs.  There are many reasons to be pessimistic.  The optimistic vibes are scarce but if you know me – I am a trouper. I do have the unbelievable capacity to be tenacious despite the negative aspects I have faced in my life (mainly professional). I do tend to focus on the important issues and despite my happy-go-lucky demeanour with a smile, I can be determined, knuckle down and get on with it! Call it what you like but it might just be tenacity.

The most difficult thing is the decision to act, the rest is merely tenacity. – Amelia Earhart

I haven’t been into the Central of London since March 14th but have returned to the office and library for one day a week since 3rd September.  It is an odd feeling getting the Tube again knowing that you have to be very careful and conscious of other passengers, the public surfaces, social distancing etc. It is quite natural to look around the carriages to see who is wearing a mask  – and who is wearing it like a dodgy condom! I haven’t had to move away or tell anyone off as yet but there are a few cases of annoying mask non-conformity on the Tube, but generally it is good to go (pardon the pun) and people are being great. 

The impact on London’s economy is obvious.  I think that TfL are going to be struggling financially this year because as an example, I have only spent £30.00 this month to travel when I would usually spend about £149.00 a month.  Of course I do not want staff to lose their jobs but it just a reminder to government that they should be more kind about raising their fares in future.  But who knows…we might still get some nasty price increases too compensate for us not using the tube in the pandemic.  You can never really win here with inflation! The fat cats executives at TfL must be a bit worried too – I know this from when I paid attention at City Hall. One positive is that the Poems on the Underground are out to entertain us, and also Dettol has partnered to remind us to maintain good hygiene. The saddest feeling is seeing how quiet the commute and shops are around St Pancras.

I have now also returned to the British Library one day a week and it has been good going so far.  There are lots of social-distancing measures in place, and the British Library has opened to a certified standard, which is great reassurance for our readers and staff.  There is a difference in the building as there are so few people in the office, public, networking and workshop areas. We are still serving people in the ‘Reading Room’ who have pre-booked, and we are very much providing digital services remotely. 

We are being cautious and it is good to be back but we also know that we are still in a pandemic and therefore most of my time is still spent working and volunteering from our little box room study at home.  It is a little more challenging as there is a family trying to study and work from home too.  I am finding this okay but I know I am fortunate to have the space and technical equipment to do this.  It is certainly not the case for many, and the digital and socio-economic divide has been discussed a lot in the last few months for most people everywhere.  This is another reason I have thinking of self-motivation and keeping up personal standards in this very challenging time.  Some things are going to lapse but demonstrating and being tenacious helps to get it done. I do look forward to return back to normal circumstances, but we just don’t know when that will be and it certainly ain’t looking like this year!

This month has been filled with several professional activities with my role as President of SLA Europe – I would be a liar if I said it has been easy.  It has been difficult especially this year as my day job is very busy and even more so in lockdown as it very intense with my digital activities and video conferencing, as well as one full day in the office.  I will have to tally the number of webinars and meetings I have had.  I do know it has been worth it still working and applying myself to helping customers and other professionals as much as can.  I do like having the flexibility to go for a walk and then catching up later, otherwise I just won’t be able to cope.  I usually catch up with volunteering later in the evening into the early morning.  I am really pleased that I am able to contribute to my professional network and take part in some really interesting events such as Reopening Specialized Libraries Roundtable Two, presented on Economic Data and Entrepreneurship, attended talks on Feminist Walk in Harlem and Veganism, Knowledge Management presentation by SLA Europe, as well as participate in a Gurteen KM Café as I had the time. The great aspect of working during this pandemic, is that it has made this year more global than I initially intended.  I will be presenting at two events at the virtual SLA Conference 2020 with the theme Driving Forward.

So what else is there to do that can demonstrate tenacity? 

My neighbourhood is still pulling together with the use of social media especially with a higher increase in Anti-social Behaviour (ASBOs) in the recent weeks.  There is no support on the street from local police and we have to rely on community activists. There is also pressure on community policing still due to non-existence presence in my area of a heavily populated borough plus they are under pressure which the current Covid-19 restrictions.

I haven’t been far away except for work this month but it is great to see signs of positivity in my neighbourhood.  These include businesses that are operating old and some new ones.  I also went out for tapas with my friends a few weeks ago for a socially distant dinner.  However the most comforting and strengthening is the London Mural Festival, which took place the last two weeks.  Some of these are exceptional as they pay tribute to local heroes, as well as the artists themselves.  The best one is the one dedicated to NHS staff, which was put up a few weeks ago (and perhaps not up specifically for the festival). It is the exemplary public display of positive roles models that anyone can see on their local walks.

TENACITY, n. A certain quality of the human hand in its relation to the coin of the realm. It attains its highest development in the hand of authority and is considered a serviceable equipment for a career in politics. – Ambrose Bierce

As I end on one of the dullest days of September, the level of deaths are rising rapidly again in the pandemic.  There are politicians trying to get a grip and scientists telling us that the data is predicting threats to our well-being with some more terrible news for public health and society…still.  My dearest wish to you is to keep well, safe, upbeat and obviously, tenacious. Hold tight.

It is health that is real wealth and not pieces of gold and silver.” ~ Mahatma Gandhi

An English Staycation 2020

The last few months there have been several stories of countries that are now in the quarantine list if you are thinking of going on a summer holiday abroad due to COVID-19. However, way before the summer holidays came long, we decided to cancel my flights and travel to Trinidad and Tobago. I prefer to go when it is safer to go as well as to go in a time when I can experience the beauty of the country. I probably would have to go into quarantine on my return if  I went now. So it was necessary that our flights are cancelled, and our summer holiday plans redirected to local areas and within England. It is a necessary decision has made by several holidaymakers as reported in the news. This was my third staycation in eight years, and a great way to do spend time in this country.

It is also necessary to find time for a holiday. We have been working doubly hard from home in a very challenging situation. On top of this, my volunteering is very intensive and busy this year which means that I do actually want some time to myself and to go away from the urban sights I see on most days. We all need downtime like this regardless of the current situation with COVID-19 and this blog post covers the few mini-breaks I have had in the last few weeks.

Boadicea_Haranguing_the_Britons_(called_Boudicca,_or_Boadicea)_by_John_Opie
Boudica – Iceni Briton

Earlier this month, we were still in COVID-19 alertness stage so I left it to the last minute to book some time in Norwich. I only live two hours away from the rural and quiet areas of Norfolk and Suffolk but never arranged a time to visit these areas in the past. We were experiencing some hot weather at the beginning of the month and it was really promising to visit these areas. The two most remarkable items are driving through the forest near Thetford where there were signs on the historical sites of the Iceni Villages that existed on that region. The Iceni lived there about 2000 years ago and are famous for resisting the Romans for their land and property. Boudica was the wife of their Briton leader of the Iceni tribe and the story of her battle and leadership is still legendary today. Perhaps another time I will explore the area again to learn more about their story.

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Norfolk and Suffolk Borders

I do love driving in the countryside and seeing rural scenes of crops, tractors, fields and country lanes. I am a country village girl by heart and appreciate how these rural communities keep traditions as well as provide valuable food and other suppliers to us who live and work in city centres. It is so much easier now to drive with satellite navigation and smart technology.

Our first stop with the Catholic Shrine at Little Walsingham where there was a sighting of the Virgin Mary. The shine as mentioned in this tour blog states: In the year 1061, Lady Richeldis, owner of Walsingham manor, had a vision in which she was taken by Mary and shown the house in Nazareth where Gabriel had announced the news of the birth of Jesus. Mary asked her to build a replica of the house in Walsingham”. When we arrived at the Shrine, it was very hot on that day and it was great to finally visit the shrine after it being on my curious radar for a while. I said a little prayer and it has a beautiful garden and pilgrim areas for large tours but being a pandemic – it was quiet.

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My husband had also visited the shine as a child and has photos at the shrine and the seaside that was close by. The village is also known for the Abbey ruins which I didn’t have time to see and it is also great for snowdrops in spring. The village was quaint and quiet and I loved the little red building there and the surrounding countryside on the way to Wells-Next-the-Sea.

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The next stop was the northern Norfolk coastal town of Well-Next-the-Sea where it was busy with English holiday-makers during a heatwave in a pandemic. It was nice to walk around the main roads to see the high street and have some lunch. They also have this small library and it was a reminder that obviously people do live and work here with some essential buildings and shops. It really makes you think about your own surroundings and whether you can live in a quiet and quaint place like this outside the holiday season. The coast at Wells-Next-the-Sea was something I have only seen in photos or seen on Google images. The sand dunes and port were small but busy with people walking along the bank to the sea. There were also a lot of holiday homes or caravan parks all along the Norfolk coast and it was quite a quintessentially English thing to see families spending their holidays.

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We also drove along the coast to Cromer and it seemed a little bit more built up with a pier and seaside promenade. It was nice to grab an ice cream and look across at the sea just before sunset.

The sea, sand and beach huts were great to see especially at a time when you don’t want to venture abroad. If the seawater was slightly different in colour and warmer, there would be little reason to travel abroad on holiday during the summer months permanently. I always admire our Italian and Trinidadian relatives who go to the beaches in their countries without having to travel abroad. I did see some photos on social media with water being clearer, blue and warm in the English south coast. I hope to visit another time.

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The next day I spent the morning in the market town Norwich, which I have always wanted to visit. I loved the little streets with shops, river with the Norwich Cathedral steeple striking an imposing structural icon for the surrounding areas. I have a friend who said she always liked it as a university town and the surrounding countryside. I also found out about Edith Cavell, who was born near Norwich, as I went past the pub and monument dedicated to her. Edith is well known for being a British nurse who saved British and Belgian soldiers from during the First World War. She was arrested and then sentenced to death: “despite international pressure for mercy, she was shot by a German firing squad. Her execution received worldwide condemnation and extensive press coverage”. No wonder there was a pub and monument dedicated to her humanity and life.

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Norwich seems like the biggest city in that area, the home of chef and food writer Delia Smith, and also Norwich Football Club. I attended a family wedding reception, which was a beautiful day. I would like to visit the Norfolk broads and also see some more of the countryside another time, especially as it is not far from London.

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I also popped into Southwold on my way back to London the next day. It was a lot busier than the last time I visited as we were in the height of a heatwave, summer holidays and in the staycation pandemic.

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I was able to walk on some of the sand dunes I have been seeing on Instagram and it really is a lot nicer when the weather is warmer. There were lots of shops serving food tp take away due to COVID-19 restrictions, and we were able to find a café for lunch for those who wanted to eat in. It was the first time we had to give our phone number and the waitress took our temperature to see whether may have COVID-19. It was also nice to finish my a few days away by just driving back home with no airport security, baggage check and long aeroplane or train journey.

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A few days away made me stop thinking of work, which is mainly in my home at present, and it also took me away from my surrounding neighbourhood, which I love but can also cause aggravations with urban irritations such as environmental pollutions such as rubbish and noise. My time during lockdown has been spent walking the lovely quieter streets of Walthamstow that has fewer people, nice flowers or homes for me to ease my busy mind, as well as part of my daily walking exercise routine. Even this time outside locally is special as I found myself having to self-isolate after having two possible COVID-19 infections, but they both were proven as negative results. It is hard staying in for those 3-5 days until you get your test results.

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There is one reason why we still go abroad on sunny holidays abroad…the weather! The last three weeks the weather has been awful with rainy summer days and colder nights. This is one of the reasons I sometimes prefer to go abroad as the days are guaranteed to be warmer and the seaside pleasures a little bit nicer. We have come to the end of August and it would have been a little bit more bearable if the weather had remained a little bit more pleasant until we reached the end of summer. Today would have been Notting Hill Carnival weekend and it is so cold…I am pleased that it has moved to online due to Covid-19. Perhaps if the virus is controlled, I look forward to a better warmer year next year.

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My trip to end the summer on a high was the visit to Whitstable because the weather had been forecasted to stay sunny. I had always planned to visit as my manager lived there for many years and you always see articles of Londoners moving there, or going on day trips. I went this weekend where it was nice to see it at last! It was great to see the seaside high street shops and the library.

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I also liked the promenade to walk, stalls selling arts and crafts on the seafront. I had paella in a café but the oysters are famous in Whitstable, perhaps for another time. I also was happy that I was able to visit in a day and able to drive back home with only a little bit of a queue at the Blackwall Tunnel.

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Covid-19 has prevented us from visit places and family in faraway lands. We have had to re-think our need and purpose for travelling during a pandemic. It has given us opportunities to travel within our own countries…like we used to 40-50 years ago. I am still discovering parts of the UK and the staycation of summer 2020 has helped me tick off a few places I have wanted to see in the UK that are not very far away from me. I am still to visit Devon, Cornwall, the Lake District, rural Wales and Scotland. I look forward to seeing more of these regions in the years to come.

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Staying home – a society in solidarity during Coronavirus COVID-19

“A society grows great when old men plant trees

whose shade they know shall never sit in.”

– Greek Proverb

Last Spring, I remember on my morning off work, wishing I had more time to enjoy my garden in what I thought would be the best time of year. I remember telling my colleague I wish I could spend more time at home enjoying it. They do say that you should be careful about what you wish for! One year on, and we are in week six of lockdown with Coronavirus Covid-19 where our homes have become an office, place of play and everything in-between as we try to prevent the spread of the virus and keep ourselves safe in what is now known as the ‘new normal’ for the time being in the global pandemic.

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It is now weeks since we have been living in our homes since lockdown, and our lives have had to change as we sacrifice our freedom in the societies that we live in across the world. Easter has come and gone and will be one to remember. We may have now gotten into a routine and begun to accept that this is what we have to do to get through this phase in controlling the virus. Since I last blogged, the devastating effect of the coronavirus on the world in the sheer high numbers of deaths has been sad and heartbreaking. The number of deaths has peaked in many countries with the daily data on deaths in hospitals and the community is still being counted. Since last month, I have also had the sad news that a distant relative in New York has died of the virus and have also seen friends on social media who have lost loved ones. It is absolutely sad and devastating to lose a loved one to infectious Covid-19 without a proper good-bye in most cases. It is with this deep sadness and survival instinct that we carry on at a time as if it is normal, although we are in desperate times to prevent more deaths, stay safe and live in what is now our ‘new normal’.

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William Morris

The most devastating story has been the number of medical and other key workers who have been at risk or even died by contacting this dangerous virus, exacerbated by the lack of Personal Protective Equipment (PPE). Other countries have lost many keyworkers too, but in the UK due to (including lack of preparedness and a focus on Brexit) the high level at 64% of Ethnic Minorities and immigrant persons working in the National Health Service (NHS), there has been a disproportionate amount of persons who have died or been at risk. A Black British friend called me to discuss this and she thinks it was very obvious that this is true, and also she is looking for a better term to discuss the term BAME (let me know if you have a better idea). In some USA states, there are reports of low levels of Afro-Americans residents…but higher levels of coronavirus cases in this demography. The virus does not discriminate but it does seem to affect those exposed in the front line due to circumstances.

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There are several poignant stories of death and its effect on families. One of the saddest is Dr Abdul Chowdhory’s plea for PPE a few weeks before he died. There are many more whose lives were not supposed to die so prematurely and unpreparedly for this pandemic in a country as rich as the UK. There are several critics to the government’s policy and their spin on this that I see on social media more than mainstream media, especially when you compare the performance, competence and accountability of other countries.

The true measure of any society can be found in how it treats its most vulnerable members.

— Mahatma Gandhi

It has been remarkable that companies have used their facilities to help provide PPE, support the NHS and keyworkers in any way they can. There are several reasons for the shortage of PPE, but it has been great to see some libraries using their facilities to create PPE, and some companies who have also help in this effort to control the pandemic. Companies and employees are affected all across the world. There have been high levels of unemployment in the UK, Canada and the USA – as with everywhere affected by the economic fallout of the lockdown. This is a real issue for families on the bread line, facing redundancies or being furloughed. Businesses are also going to find it a huge task to survive, and recover when we come out of this ‘new normal’. This is a time when collectively the economy, people, government and society must come together to reset from the shock of a pandemic and humanitarian crisis.

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Key workers are proving us with essential services in public services, and some private organisations such as shops and contracted services. They have been our supermarket workers, postal services, rubbish collectors, pharmacists and other services we just cannot do without in these strange times. A great number of community groups and volunteers have been providing services to people in the community in my neighbourhood, and also in all parts of the world. The ironic memoir for me is that I have been busy working during the day and so I am unable to volunteer as much I would like to. Also, I don’t want to put my family at risk so I have been sticking to the rules of social distancing. It is rightly so that communities across the world are paying tributes and appreciation to these special people with messages of thanks, support and hope. They are sacrificing their time and continuing these important activities in dangerous circumstances, which will not end for a while yet. In my neighbourhood, it has been heartwarming to see this display of support, solidarity and hope with the rainbow symbol and other messages of compassion and empathy. The reality in hospitals and care homes must be worst.

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As the weeks have progressed, there is more organisation in the shopping queues and local shops are getting great support. Some of them have had to adjust their service such as the local gardeners, home supplies (e.g. Homebase) and take-away services – with some of the essential services like pharmacies and post offices are still operating. This is some of the local businesses I have observed. I haven’t been on public transport since the 18th March 2020, and I am very grateful for those key workers who are out there providing essential services. So how am I filling up my days in lockdown? Believe it or not – I have been steadily busy with work since the lockdown with switching a lot of our services to online and therefore we have adjusted and adapted our service offerings using digital and web-based resources. We have used all the video conferencing services I mentioned in my last blog post, and I have since used some new ones such as Microsoft Teams for a webinar this week. Most of the time these are well attended and there are only minor issues with sound and connectivity. Our team is now virtual and we have been having regular meetings to ensure that we are supported, communicating and working together in challenging circumstances.

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For our users and our staff across the information industry – we are all very digitally aware but there is so much to learn always, and we all do not have the same skill levels. I also understand that the digital divide does still exist even in a ‘first world’ country like Britain. In addition, there are inequalities in accessibility for the young and old. Some classes have switched online. I live in a mixed neighbourhood and therefore parents are trying to home school their children but there will be other parts of this world where parents will find this extremely difficult as they may not have access to simple educational materials like books, much less so with computers.  I have seen articles where it really depends on your access to home equipment and parental support that will make lockdown learning a success. It is difficult enough to do everything at home – it must be harder to become qualified teachers and trainers to children in the last few weeks. If you are doing this comfortably – keep up the great work!

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I believe that most public libraries are closed in lockdown. I recently mentioned in an SLA Europe Webinar that although we are on the vanguard of delivering digital services remotely – one of the main challenges with delivering library services in lockdown is the obvious barriers for delivering person-to-person services, access to a rich plethora of hard copy materials, the events and exhibitions that a physical space facilitates. There will always be an essential use of physical space in libraries and museums.

In a lockdown, I have been so busy working that I have little time to do that extra Zoom lesson exercise or dance class on offer now. I have been mainly catching up on Continuous Professional Development (CPD) with all the free webinars that are available. However, I have made an effort to take my exercise time seriously and have been out on my walks most days.

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Mindfulness has been a keyword we have been seeing more in the last few years, and this has been some of the ways we are able to cope with the pressure, anxiety and mental illnesses that the lockdown is sure to cause in all of us. I think you are superhuman if you don’t feel a little bit uncomfortable in lockdown without our normal freedoms and human interactions. Therefore, finding the time for conscious wellbeing, wellness and fitness are essential and I have been making full use of my time in the open air.

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I have been enjoying time in the garden and really do appreciate the time I have spent in it recently. I have even managed to do some guerrilla gardening in my neighbourhood as a form of exercise and swapped plants with another local resident. In this time off, I have absolutely loved my exercise time walking around my neighbourhood and discovering new parts. This is the best time of year for seeing all the blooms and to appreciate all the support and community solidarity that is shown in windows in Walthamstow. I have particularly liked discovering local persons who lived in the area as displayed on blue plaques or local heritage signs. These are great signs to see the soul of the area and to reassure us that things will hopefully be better in the future. It has also been great encountering the Free Little Libraries in the neighbourhood.

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I have also had a wander in the natural areas around or close to Walthamstow. I want to cycle and may do so next week. I was able to go out in the fresh air to visit the Walthamstow Wetlands, Epping Forest and the Chalet Wood Bluebells in Wanstead. There is also something very positive and energising being outdoors in nature that takes you away from the claustrophobia of being in lockdown. Nature has an amazing way of reminding us that some things are bigger than us and we need access to escape to these beautiful areas. I do understand that not everyone is able to get away and therefore may be stuck within their home walls, and in urban densely populated areas. Some persons have been reprimanded for not observing social distancing rules in parks, and even my local park has reduced its’ opening time to prevent gatherings in the evening. It is a time for us to really appreciate our green spaces, and ensure that we maintain our social distancing so we can continue to use it in lockdown.

One of the most treasured memories of being in lockdown (and we still don’t know how long this will last) is spending time with my family.  We are watching film, listening to music, cooking and baking in our time. We are getting our groceries locally, and weekly at the larger supermarket. The supermarket is a lot better but still short of some supplies – the toilet rolls are back but the flour supplies are extremely low. Everybody is baking apparently. I have gotten some flour from the Turkish shops locally. I am enjoying my time with family, but I am thinking of family and friends who are on their own. It has been great to chat and share some time, over the fences, with our neighbours close by too. This must be a deeply challenging time and we must try to stay in touch – even if it is a quick hello.

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As I end my thoughts for this month, it is now almost 40 days in lockdown as I was away from the office since 13th March and I know a bit more on what to expect and have developed a routine. I am more than grateful to our healthcare and keyworkers who are on the frontline of this pandemic, and my sincere condolences to the families of the thousands of persons who have died across this world. Take care of yourselves, stay safe and well. There is no doubt about our role in helping and supporting each other in our societies in this great time of need.

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Lockdown and Love in the time of Coronavirus COVID-19

Like you, I didn’t realise that our lives and way of living would change so drastically since my last blog post in February. I have been keeping an eye on the developments in China since January and I have mentioned Coronavirus in my last blog post, and social media since February but there was very little to prevent us from what we are now witnessing and experiencing in our own lives.

On 23 February on my drive back from the South East, the radio mentioned draconian measures enforced in Italy to prevent the spread of the Coronavirus (COVID-19) – little did we know that this will lead to other lockdowns in the UK and most parts of the world. We are truly in this together and I am covering my experience of this time in quarantine, social distancing and social isolation, as they are now known. We are also going to give this virus a good fight and there are amazing human stories that are a result of this strange and exceptional time in history.

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The Coronavirus (COVID 19) virus is evidently infectious, contagious and dangerous to humans all over this world. It is currently having a devastating impact with a high level of mortality in China, Italy, Spain, Iran, France – with growing numbers in the UK, USA and other countries to follow. This virus has not only affected our working lives but the whole essence of our being and freedom with uncertainty in unprecedented times. We must stay in our homes with our immediate families to prevent the spread of the virus, and to decrease the pressure on health systems. The only places we are allowed to go to are places to get food, necessities and exercise.

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I have read about the history of pandemics but never thought that there will be a time when we will be in the same situation. I was amazed to see that these plagues or pandemics were threats that humans have had to fight off since the beginning of time. The infographic above was shared on social media and is a great eye-opener for previous pandemics, to the modern epidemics like Ebola, SARS etc. I still remember reading as a child that we say ‘Bless You’ after sneezes due to the plague whereby the Pope Gregory encouraged it as a blessing for the ill. Quarantine is also the Italian word for 40 days isolation (Quaranta) from the Middle Ages when merchant ships return to ports to prevent the spread of foreign diseases. It is also interesting to learn that Shakespeare also lived and wrote through the plague with references in some of his major works like ‘King Lear’ and ‘Macbeth’. It was also a terrible time for the theatres and other social gatherings such as theatres, which were closed in that period.

Diptych of a portrait of Shakespeare and an illustration of the plague.
Source: Slate. https://slate.com/culture/2020/03/shakespeare-plague-influence-hot-hand-ben-cohen.html

The most intriguing for me is the Spanish Flu 1918. I vaguely heard it mentioned in the past but due to the current coronavirus, there are similar references to it and a reminder that only a few living persons now have memories of it. The National Archives has a letter from 28th October 1918 by E.S. Bennett from Walthamstow with the rate of death is mentioned as Doctors are on ‘constant call’, while undertakers ‘can’t turn the coffins out or bury the people quick enough”. IWM 96/3/1 (28 Oct 1918)

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Spanish Flu Letter – Byron Road, Walthamstow, 28 October 1918

There are some other interesting blogs on this topic if you have the time to read – In 1918, the death rate in Britain exceeded the birth rate for the first year since Government started maintaining records in 1837.  Yet this was not due to the First World War, but to so-called ‘Spanish Flu’’. It is reassuring to see other human experience of this in the past and that it is not going to last forever despite the high level of death. These experiences will hopefully make us more resilient for the future.

Now back to the present time Coronavirus pandemic. When Ebola was getting under control a few years ago, I do remember this video by Bill Gates but it is interesting to hear his prediction on the current pandemic and the state of unpreparedness if this was to be on a larger global scale as it is now compared to the West Coast of Africa. This is now real. Believe me – I have family and friends in lockdown all over this world and we are worried and concerned about their safety and welfare. We have been hearing first hand from relatives from Italy as the scale of the pandemic increased, and they were put into lockdown. We were having first-hand stories on the situation and the changes they have had to make for work (getting permission to move about by Commune in Italy) and remaining at home. This was soon to be our own experiences. I remember seeing the sale of pasta flying off the shelves and the queues outside supermarkets in Italy as the country went into lockdown. However, they have generally been organised and didn’t have the level of panic buying as in the UK for groceries. Their tone has become more and more concerning as the weeks progressed with further bad news with the viruses devastating effect in Italy.

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Italy is by far the hardest-hit country in terms of recorded deaths as I write this blog post – even more than China where it starts perhaps late November 2019. It has been heart-breaking in the last few days seeing the level of deaths and this has to be investigated further for the reasons for the spread of the disease there. There are probably a number of reasons for the spread of the infectious fatal virus – Milan has links to suppliers in China, there was a football match in Milan between Atlanta (from Bergamo) and Valencia, the commutable towns close to Milan which are affected, and the whole social way of life and extended family life in Italy. It also has one of the highest aged populations in the world and other contributions to the spread – from the Italians communal living in flats, church attendance, general close human contact with the extended family and friends. This was sadly breathing grown for the virus and contagions to spread. This is just my personal view and thoughts from what I have read, but hopefully, there will lessons learnt from this devastating impact of Coronavirus in the Lombardy region. Similar stories are also now unfolding to various degrees of death and virus cases in Europe and other parts of the world.

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In the early weeks of lockdown, the Italians in quarantine were able to use their time to spread cheer, joy, happiness from their balconies and neighbourhoods. This has changed in recent days due to the sheer devastating number of death and virus cases coming out of Italy. In Spain, France, Iran and the UK – we have all been cheering on our healthcare workers and key workers through this difficult, anxious and dangerous time on the front line.

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Traveler at St Pancras – February 2020

In hindsight, we could have all been more prepared for the pandemic with critical care information, preventative and preparation for our lives and the health service. There has been a slow build-up of information for us to be more vigilant – with was your hands better, sanitizer and eventually with social distancing and self-isolation. Eventually, the state had to step in due to much movement in our everyday lives to work, school, business and other commitments. Coincidently, I was off from work from the 13th March and only went in for a few hours on 18th March. Since then we have been working form home and adjusting to life.

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At short notice too, I had to drive to Derby to pick up my son from University. My 16 year old had just finished his mock exams but was told that same week will be the last week of his year. This was also an abrupt end to his secondary year with a quick assembly to wish his friends and teachers goodbye…for now. Graduation ceremonies are also postponed. I do agree this had to be done because I think we were not aware of the impact on and the dangers of children spreading the disease further to others in society. Nurseries and other children services are also now closed. For parents with young or special needs children – this will be a challenging time. However, I think in the next 5-10 years, children will understand this shut down was for the greater good and it is to help with the prevention of the spread of the virus and support for our health systems.

Just like my colleagues at work, we were also unprepared and shocked by the lockdown that has been happening in China in the last few weeks. I made the decision to go into work on the 18th March to tie up a few loose ends, and even though I have worked remotely one day of the week when my children were younger, I haven’t done this at all at the British Library as we are very much face-to-face interactions with our customers in the reading room, workshops and in one-to-one advice. In the last ten days or so, we have really had to adjust our offering with continuing some of the digital information services and knowledge that we can share remotely. We have been working swiftly to change our programmes where possible to be delivered from our homes and I think this is going as good as you would expect considering the unexpected and unusual circumstances we find ourselves. Our physical events have moved to online events and we are seeking research resources that are open-sourced on the Internet. However, most of our resources are still unavailable due to the contractual and technical issues and are not available remotely. The library’s rich hard copy collection is also locked up securely until we are able to access them again. Information Professionals in the 21st century are digitally advanced and some of us are able to offer services remotely, and curate content that is available for free.

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Some of the winners in the digital switch in lockdown are systems such as Zoom, Skype, House Party, Whats App and VPN (Virtual Private Network). Also, effective digital communications have been an enabler in this real-life crisis management scenario. I have hosted and attend video conference meetings at home using Go-to-Meeting in the past, and will continue to do so in lockdown. We are also looking to host online learning and workshops with Go-to-Webinar. In both my stay-at-home day job and volunteering with SLA Europe – we are using these technologies. As with human behaviour – there is a lot of humour and reassurance with some technical issues that we are all experiencing. It certainly is a learning curve! However, I have been through the 7/7 London Bombings, the London Riots 2011 and other causes for working from home in a crisis.

It is also great to see that people are looking after their wellbeing, mindfulness, kindness and exercise routine despite being stuck at home. We have also hosted webinars for working remotely and doing research from home. Some of the best tips are to make sure you have a routine, a positive mindset, exercise, be realistic on what you can do from work, and also use your time wisely. This is where our home lives merge with work life and you have to understand your own boundaries.

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One of the most remarkable aspects of the pandemic was access to food and essential supplies. As I was off work on the 13th March – I noticed that there was panic buying and the supply chain was disrupted to a very severe level. These carried on for about two full weeks until my supermarket was able to introduce social distancing and more sanitised procedures for their customers and staff. Local shops have also been useful to supplement some of the supply issues the UK was experiencing. The whole joke about toilet rolls selling out was amusing…but seriously, it was also the same for fruit, vegetables, rice, bread, pasta etc. Online deliveries were also most affected and I was unable to get my normal slots. Even if I do online food shopping now, I am not sure if I can get everything I ordered with the disruptions in supply. The use of bidets in Italian homes may be one of the reasons there wasn’t the toilet paper panic buying there. In the UK since lockdown, there are also cases of people breaking the stay-at-home rules by having parties or going to beauty tourist spots when they should really stay in their vicinity.

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One to the biggest impact is that we are not allowed to travel and fly as freely as some may like, but seriously it is also one of the components for the escalation of the infections of the virus spreading so easily in the age of globalisation. It is also great that we may have some light relieve on our CO2 emissions in this quiet travel time. Airlines and travel agencies are obviously struggling due to travel restrictions but it may be a good time for us to reflect and change our behaviour with regards to unnecessary flying.

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The virus has no boundaries and affects all of us. It really brings to mind the way civilisations are organised, governed and the role of citizens. Businesses have had to shut down and are only able to open in cases of necessity. There are still some businesses that are still open like take-away food services, pharmacies and pet shops.  The others are closed due to public health orders to protect staff and the public from gathering. This fatal disease has not discriminated and so, big as well as small businesses are affected. The self-employed, charities and other voluntary organisations are also affected. Even if you are retired – you are still affected, as you do not have your freedom to roam. The pressure is building on businesses to adapt and implement their business continuity and crisis management plans. There are some positive aspects and re-purposing such as companies that are helping with changing their models – such as producing sanitizers, ventilators, Personal Preventive Equipment (PPE), food supply rather than restaurants, etc. However, it must be clear that the global economy will be affected and there are hard days ahead with a recession predicted. There are some companies that are stepping up to the challenges, collaborating and also protecting their staff and clients. The trade unions are also busy looking after workers and making sure that workers are protected in this very difficult time. We will also see that the use of goodwill and kindness will be essential when we press the reset button when this is over.

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Local community groups were foreseeing these changes before workplaces and government. One of my neighbours quickly organised community leaflets for older or non-digital neighbours to contact us should they need help with shopping or anything in the imminent lockdown. Thankfully we are able to coordinate and support each other on various local services and also cheer each other on in these difficult times. It is strange going around with shops and businesses closed. As we are allowed an hour of exercise, I have tried to go out every day for a walk locally to get some fresh air. It is difficult in an urban setting to practice social distancing but most of us are trying to keep our distance. In the run-up to lockdown, I had to cancel three social events with friends, and even birthdays and Mother’s Day are celebrated apart. We have been in touch with friends and family by Whats App, Facebook Messenger and Zoom – just imagine if we didn’t have these technologies and only had to rely on letters.

People are also using this time to catch up on all the leisure and homebound tasks that they do not have had time. This is one of the best aspects for using our time in lockdown to do the things we never really had time for – film, music, reading, gardening, talking more and spending time with dear ones in our homes. I do recognise that not all of us have families and there is a lot of loneliness, anxiety, depression and mental illness that will be exasperated by being confined. I dread to think of the homeless, people with mental illness and in the community who are less fortunate and how they are coping with this. I do believe that they are being cared for by social care and local government agencies.

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As the pandemic has spread across the globe, concern for the wellbeing and safety for family, friends and communities near and far has become an obsession. This is a global issue for human life where ever we are. It really is unique in our living collective experience. We are facing the same issues from within our homes and we are reliant on the same care systems to get us through it. Unfortunately, this is still on-going and we are still to know the devastation that the virus will have on less prepared and poorer countries. Italy, Spain, China, France Iran and USA are leading the death barometer, and they are struggling – we can only hope that the impact will not be as devastating in less developed countries. The assistance offered from Cuba and Russia and other countries to Italy has been good to see online and restores your faith in humanity. This story from the New York Times is a must-read on the situation for families in Italy during the Coronavirus pandemic.

Since January, there has been news coming from China but the number of deaths at first is alarming and the lockdown was weirdly fascinating to see in the news. However, since the virus’s exponential spread to Western Europe and the Middle East, this has been one situation where you can look at the news on social media and get information, news coverage and datagraphics that is supplementary from the normal broadcasting agencies. I am also able to keep abreast of the developments in the Caribbean and North America from social media and website feeds. I have been looking at facts and figures at BNO Newsroom, World in Data and the Financial Times (who has loosened their usual pay-wall). There are also the usual suspects – fake news, misinformation, disinformation, propaganda, fraud, cybercrime and scams by rogues. This is also a gentle reminder that the NHS has a great number of information centres and libraries with professionals who are providing library and knowledge services.

With the COVID-19 pandemic overwhelming healthcare systems and some level of lockdown in all corners of the world, we find ourselves in an unprecedented era of information demand. At the same time, the pace of discovery and dissemination of information is faster than ever before, creating uncertainty and stress about where to find reliable answers. …While these initiatives have not been associated with the COVID-19 pandemic, the urgency of our current situation has shifted the focus to developing solutions to improve the knowledge ecosystem today.

– Dr Brian Alper EBSCO The Development of a Covid-19 Information Portal

https://health.ebsco.com/blog/article/the-development-of-a-covid-19-information-portal

 

The most important lesson to learn about Coronavirus Covid-19 is that we are fragile as humans. Good health and access to healthcare are the most important factors in our lives. This is something some of us have known for a long time and it is with utter respect and understanding that we should invest, support, provide and reward our health services in this country and around the world. Public services and local government services are also in need of our support to keep the engines of society and humanity at an equilibrium. Outside hospitals, good hygiene and sanitation are getting attention now but there is still a lot to be desired. Low paid ‘key workers’ have been providing us with our essential foods in the urban environments but we should be grateful to everyone – from the rural farmers, delivery drivers, the rubbish collector, postal services, local shop keepers, emergency services, police, firemen, park keepers, pharmacists etc. Those who do not use these now vital services, or any public services should go live in their own isolated country! Whilst we are inside our homes, the key workers are out in the front line fight overtime in the good fight for us.

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We still are in the heart of the Coronavirus pandemic and I am not sure how this will turn out for all of us. The cost of human life is enormous. And the impact in the economy is also bad. However, we need to support our health care systems and services. We also need to support everyone whilst we stay at home, follow instructions to avoid social gathering and practise social distancing. The human stories that find their way to the media are exceptional and very heart-breaking such as the medical staff who lost their lives, to the thousands who have died or been affected by the virus. One thing about past plagues in previous centuries is that life carried on to a certain extent and humanity was not totally wiped-out. Obviously, it is very sad for the millions of lives lost such as in the Spanish Flu 1918. I am not sure what the situation will be with Coronavirus by the end of April (or in future months) but we will come out of this hopefully together.

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Everything and everyone has become a player in this real-life apocalyptic movie with this deadliest disease in our modern memory. As we spend time with our families and dear ones, we must cherish and care for each other. We are discovering things about ourselves, and hopefully using this strange and quiet time in quarantine to do some fun and creative things we didn’t have the time to do. Love sustains. We will also be better resilient persons for understanding life and love in this time of coronavirus.

You just have to walk around in the quiet streets to realise that our human life is on pause until we beat this virus – country by country, community by community, and human by human.

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A healthy Information Ecosystem for all

This year I have to up my game with various new challenges in my professional roles. At the same time, we are all living and breathing news, information, knowledge and insight that are shared or published on a daily basis in our leisure, social, cultural and business activities. I am now SLA Europe President for 2020 and in practice, this means that I use, disseminate and think about information and knowledge as a professional for about 10-12 hours on most days. It doesn’t stop there – I have a family and various other commitments but if you know me, you will be aware I also consume information in my downtime via social media and news channels. There is a lot to notice in the information ecosystem I am going to talk about on here. However, all is not perfect in this complex and interconnected information ecosystem and there is always so much work to do to maintain the nutrients and care to make sure that information does not become disinformation, misinformation or event a parasite. Information professionals act as gatekeepers, angels, knights and custodians of best practice, and when it comes to information should be recognised for our passion, integrity and commitment to the cause and purpose.

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Information is like the glue that holds together many aspects of life – it is energy and a kinetic flow for all human interactions. Thus understanding information ecosystems and how it is manifested in humanity, processes and communities is important for the healthy state on any of these levels and forms. We must acknowledge that information is power, and we must guard and protect it from being compromised, corrupt or worst – extinct!

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It is not difficult to define the information society (as I have done on my blog before) when we are consuming information and sublime messages in various tradition media, and now the ubiquitous digital landscape with the proliferation of technology and social media. I chose the word ‘ecosystem’ to relay the interconnectivity of information and knowledge but also because it was used frequently for the 15 years in the arrival of Web 2.0 and the digital revolution. However, in my recent research on the topic, it seems that a lot has been written about the ‘information ecosystem’ that is definitely having an impact on all of us – from farmers in a rural part of the world to a busy city dweller in an urban environment. We all become part of this ecosystem, and so it needs to be healthy and maintained for the benefit of the good fight.

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There are a few definitions I found on ‘information ecosystem’, but the most comprehensive is for a study from Internews – Centre for Innovation and Learning: “the term “information ecosystem” is used to describe how local communities exist and evolve within particular information and communication systems. Within these systems, different types of news and information may be received from outside then passed on to others— through word of mouth, key community members, phone, the Internet, and the like. An examination of an information ecosystem looks at the flow, trust, use and impact of news and information. An information ecosystem is not a static entity; it is by nature constantly evolving and changing. Nor is it a discrete form; it can be defined at many levels, from global to national to community to interest-based groupings within communities”.

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This encapsulates my thoughts on information being almost 24/7 on our conscious and unconscious lives. From word of mouth, key discussions, smartphones, the internet, traditional media and content (in whatever format). There are many sources of valuable content for information professionals but is also consumed in our private time. It is also adopted in most people of the world and in all forms of life. The digital revolution has had the same impact on society that the industrial revolution had on mankind.

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In this Guardian article, the writer Lydia Polgreen critiques the current wellbeing of this information system with issues such as fake news, consumerism, manipulation and other ills: ‘the creation of tools that allow anyone to be their own publisher has made it possible for new voices to reach large audiences around the world … The collapse of the information ecosystem has already wreaked havoc on our political systems. It has undermined democratic elections. It has shaken basic trust in institutions”. This is the situation when information is an asset and information is power – information is used to push us in detrimental directions that are not objective or beneficial for our own wellbeing or that of the wider society. Trust and integrity are some of the practices that need to be maintained and injected when this ecosystem breaks down. This is when information professionals and experts who have an interesting in keeping high standards are essential for up-keeping the status quo in the industry and for all purposes.

The Web consists of numerous Web communities, news sources, and services, which are often exploited by various entities for the dissemination of false or otherwise malevolent information. Yet, we lack tools and techniques to effectively track the propagation of information across the multiple diverse communities, and to model the interplay and influence between them. Also, we lack an understanding of how Web communities are exploited by bad actors (e.g., state-sponsored trolls) that spread false and weaponized information.

Being an ‘information ecosystem’, one media is reliant on another for this to function correctly. I read an article that the loss of a good information ecosystem may also affect journalists, advertising and other media-related industries. There are issues such as Bots and ad-blockers that will deter true digital advertising and therefore endanger roles within the industry, but also decrease advertising revenue. It is argued that we get less foreign news as news organisation close down, whereby thousand of journalists have lost their jobs, and few new agencies that remain may have their own agendas. We may have to rely on news from social media sites and our own networks. However this network information is not varied, consistent, may lack credibility and analytical qualities that journalistic training may provide. It is not all doom and gloom – there are challenges but Deloitte writes that new digital landscape gives companies more opportunities to harness data-driven and analytics with can then be used for better strategies and performance.

If I could, I would add an eleventh commandment to the first ten: Thou Shalt Not Distort, Delay, or Withhold Information. You can drive a system crazy by muddying its information streams. You can make a system work better with surprising ease if you can give it more timely, more accurate, more complete information.

– Donella Meadows, Thinking in Systems

As a librarian and information professional, we are reliant on research using information systems, books and content in all formats. Hey, we got to do, what we got to do to get that information! Obviously, we need good sources and relationships with researchers, writers, publishers and information providers. It is also an opportunity and necessity for us to share information face to face.

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Recently, I was invited to a Breakfast Briefing hosted by The Economist Intelligence Unit at Fortnum and Mason in Piccadilly. It was mind-blowing, insightful and enlightening to hear the global risk impact by an expert Economist on the topical issues that will be affecting us. With the growth in numbers affected by the Coronavirus Covid-19 in the last month, it has been a true demonstration of globalisation with the virus affecting persons from different territories who were resident or travelling to these areas. This is a classic ‘spiral and escalation’ example of the information ecosystem that we rely on for our news and current awareness. So here is a perfect example for us as we listen to a world-class economist talking about the top five global risks in person, but also launching a well-researched report, later providing customers with a webinar…and anyone can keep abreast of their analysis from their social media feeds. Being a client of the EIU gives us value-added content and services, but as information professionals, we also use their sources for reliable and evidence-based information and insights to pass on to our own customers. This to me is a perfect example of an information ecosystem in my role.

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In the Spring I am also planning a Knowledge Café with David Gurteen and Dominic Kelleher, Knowledge Management Guru. This will highlight the need for face-to-face conversations and the techniques by business leaders in resolving issues and relaying tacit knowledge and insight to other individuals. The best aspect of the Knowledge Café is that is non-hierarchical and information can flow freely and without barriers especially away from technologies in an informal environment. This is another healthy form of the information ecosystem.

So how beneficial is your information strategies, governance and work plan?

In the workplace, an information ecosystem with information professionals at the helm is a value-added asset and gives companies the competitive edge. I write this from my own professional experiences and recollection, but I am only just reading in ‘Business Information Review’ that a Reuters’ report in 1995 entitled Information as an Asset’ concludes that ‘The digital revolution is here – few assets are as critical as accurate and timely information. In tomorrow’s information society information is the dominant commodity’. Rosemary Nunn also points out in the article the innovation ecosystem and knowledge management: A practitioner’s viewpoint’: Leveraging the knowledge of the human capital in your organisation is one of the best ways to drive innovation’. There is a real benefit to ensure a health airway of knowledge and innovation and she suggests that you ‘Don’t leave innovation to chance, develop an innovation strategy and define your innovation ecosystem. If you don’t know what you know, how do you know you are being innovative – define your knowledge map and engage in activities to curate knowledge across your organisation’.

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Information professionals work hard massaging and alleviating knowledge across organisations as well as other similar functional roles like communications teams. Information as an asset has to be managed with flair but practical such as this advice for leaders on Brexit …‘make sure your business is as strong and organized as it can be from within. Get on top of your information. Ensure you have a clear, current and accurate understanding of your market, customers and competitors. Develop the skills of your staff at all levels. Senior management that feels in control of the nuts and bolts of the business will be in the best position to enter into new enterprises with confidence.

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In the digital age of social media, professional motivations and intentions require an effective information strategy that is based on integrity and standards to nourish, build and maintain an ecosystem of trust and reliability within the landscape. It is great that there have been concerns and conversation about fake news, online abuse, cyberbullying, Bots, et cetera in some of the literature I have read and noticed. There is evidence of the negative aspects such as fallouts and untruths within the ecosystem that we will continue to have, even before the digital age. It is just more intense now! And like some contagious disease or natural disaster – we must remain vigilant of the danger and consequences for all of us.

In wrapping up, the information ecosystem is a truly living organism that reaches inside all of us in one way or another. It is essential for our own wellbeing, though it may be vulnerable to risks and damage, it should be cared and nurtured so that it benefits us all throughout its flows and life span.

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2020 Vision – looking at the past, present and future

As we get closer to the year 2020 and the closing of the last decade, I have been looking back but also thinking of the years ahead. It has been a decade of great change on the political, social, technological and human landscape reflecting on what is going on in the world. There have been numerous highs and lows as expected in such a long period. The present is grounding us to what is happening now but there is bound to be a wonder with what is ahead when we look at New Year’s number ‘Twenty Twenty’ – 2020. We even have to get used to saying, writing, hearing and seeing it. This blog post gives me the opportunity to reflect, adapt and anticipate what trends may be coming our way.

Past, present and future: it makes it easier for me to look at this in these three categories to clarify what this means, mostly for my own self-awareness. However when I started researching this topic, I quickly learnt that it is an analytical and forecasting technique that is also being using to show how quickly the world is moving on major issues for example sustainability, climate change and technology due to changes, innovation and higher levels of disruptions. In my busy personal and professional life – there are great experiences and photos for me to share these three timeframes with you here.

 

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The Past

“My yesterdays walk with me. They keep step,

they are gray faces that peer over my shoulder.”
― William Golding

The last decade has seen a lot of changes for me professionally.   I was working at City Hall in 2010 with changes already happening with the arrival of the dire austerity plans hitting libraries and other public services across the United Kingdom. I hung on with our team to our jobs until early 2012 right on the cusp of the start of the Olympics. There was so much anticipation and preparation on the one hand with a once-in-a-lifetime opportunity, but then we were dropped like hot potatoes to be made redundant and disbanding of services. The heartache of seeing colleagues lose their job in the heart of London with the Olympics which was in our breath and bloodstream was very hard to get over but we survived.

We were able to experience sadly one of the defining moments of the austerity decade that thousands of people have to endure. Some of us are not better off financially and thankfully for the support of family – we are able to manage. This first-hand experience is only the tip of the iceberg of what austerity really meant for basic infrastructure to people’s health, well-being, opportunities, education, public provision (no police station with the increased crime) and degeneration of libraries in the UK. I know some of the stronger survived but it certainly wasn’t fair for many people and this is with the benefit of hindsight. I also had people cut me off on social media when I left City Hall but most importantly the ones who mattered…stayed with me. I knew this would happen from my experience in the 2000s. I was just waiting for it to happen as an ever-present information professional.

 

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Eventually I was employed again at the British Library and this has been one of the highlights of the early 2010s. I have grown and developed in many new areas but I was also able to use the experience I have built up over many years. I don’t feel so odd when I have to use old and new information and library skills. It also helps when I see the past brought to the present in exhibitions, collections and digitally in the libraries and museums world. This month I visited the London Metropolitan Archives and the British Library’s exhibition on Buddhism – and you will get this point.

 

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We have also seen a lot of changes on the regeneration of my local area in the last ten years and it was one of the defining eras of new volunteering and community activism for the neighbourhood and me. Due to having free time due to redundancy, I was able to take part in the Street Party to celebrate the London Olympics in 2012…but then I never stopped!!! Due to my amazing neighbours and community spirit, we have been able to put on 8 fabulous street parties, poetry events, book clubs, Christmas parties, use social media, promote civic activism for local issues, and look after our community with great camaraderie. We literally look out for our neighbours and neighbourhood, such as creating What’s App groups and social media accounts for all of this!

 

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My neighbourhood has changed from a sleepy suburban town to a buzz hive of activity. There are negatives for this – such as Anti-Social Behaviour (ASBOs), drug dealing, professional beggars and high levels of litter. However, I was able to push myself to new activities such as writing basic poetry, organising Spring-cleaning, starting guerrilla gardening and this winter I am participating in my first pantomime in ‘A Christmas Carole’ by Charles Dickens. This was also my inspiration for writing this blog post looking at the past, present and future!

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A Christmas Carol

I was also able to do a lot more volunteering for my profession with SLA Europe and stopped being Fundraising Chair for The Lloyd Park Children’s Charity in 2016 after 12 years. I will look back at the last decade with fondness for the new and exciting things I learnt, the new experiences I gained and also the fabulous time I spent with great people and loved ones. The holidays and travels are always a great highlight in this enormous world and are entrenched in my memories of the past.

 

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The Present

“It’s being here now that’s important. There’s no past and there’s no future. Time is a very misleading thing. All there is ever is the now. We can gain experience from the past, but we can’t relive it; and we can hope for the future, but we don’t know if there is one.”
― George Harrison

As in LIVE in the moment of now, it is both exhilarating as well as concerning. All the big topics I can honestly think about presently are Brexit, Climate Change and much progress already made is being damaged! Most things in my life are stable but there are still everyday worries and stresses that make me wonder what the hell is going on. Just look at some of our media and politicians! Politics is affecting all of us at present but they are very disruptive and move swifter than the previous decade. This could be a result of social media, but also the volume increase, manipulation and incensed use of mainstream media that is used to polarise us. It seems to be an on-going battle with new life and professional challenges such as data protection, fake news, privacy, racism, bullying, and various negative broadcasting. Information certainly is more intense with some people probably rightfully switching off from all forms of media. I do think that presently social media is still a very good facility for communication, and the world is generally a better place for it. Politics will affect us all and is currently in an awful state but we are more engaged regardless with an opportunity to share our views, voice our concerns and opinions with the people we want too online and offline.

 

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Climate change and sustaining our planet are hot topics that are right up the agenda in the last years and especially the last few months. We have seen young Greta Thunberg mobilise children and adults across this great big old world for environmental concerns and activism. We also all know about Extinction Rebellion. Food, travel, air quality, poverty, homelessness, diversity and inclusion etc are all various topics where work is still in progress. There are good days and bad days for all of these issues, and like so, we have to live in the moment but also find ways to make good choices that will sustain us as well as our fragile planet and environment. It’s only a few years ago we implemented the plastic bags ban, saw more of the reusable cup and ‘single use plastic’ become a no-go. Positive policy and behaviour change are possible and we should not give up!

 

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It is not all depressing in the present, I still find ways to keep my positivity flowing by exploring the new, interesting events and shows in the city. I love that you also see all the ‘live’ moments people are having around you on their Instagram, Facebook and Twitter accounts. Yes, the present is not perfect but somewhere in this world, the sun is shining and a new day is dawning. I am also very grateful for every new day that I am alive to be with my family and friends in the present.

 

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The Future

“The past is always tense, the future perfect.”
― Zadie Smith

As we creep into 2020, it is great to know that some things will always remain the same but it is obvious that there will be new developments and ways of living that we will adopt and adapt in our lives. After all, 2020 is just a number created to represent time.

I am certainly not a clairvoyant with a crystal ball and will not predict the next day, much less the next decade. However, this is what scientific, evidence-based and good research is able to do for us. Trends and forecasting are used all the time to help us plan and prepare what may or may not become a reality. I have the privilege and access to authoritative published research in my role as an information professional, and therefore I am able to research very serious topics that will have an impact on all of us.

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I recently popped into the busy technology department of Selfridges when I went to collect an online order that I couldn’t find in local shops. Seeing all the smart technology is a great eye-opener (pardon the pun!). There are innovations and inventions that are here already and there are more to come on the horizon. Wearable technology is here and according to Mintel market research on “Wearable Technology 2019” – “There has been an increase in ownership of all wearable devices, with the most significant jump being in the adoption of smart ear-buds. As a result of the increasing popularity of these products, more and more manufacturers are offering their versions. Meanwhile, fitness bands/sports watches continue to be the wearable that consumers are most likely to own”. Consumers are also using it for controlling smart home devices, making contactless payments, monitoring security, social media, fitness etc. The smart glasses were certainly a new way to see and interact with things.

 

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One of the burning issues is consumption of natural resources and the environment. There are questions on how can we make this world more sustainable and ethical in our policies, businesses and our own personal responsibility. GlobalDataOnline has their great Trendsight predictions and analysis to tell us about the MegaTrends that will affect us all regardless if we are generations from: Baby boomers to iGeneration. In the report ‘Trendsight overview: Sustainability and Ethics – Meeting social and environmental challenges amid growing populations and energy brands’, these megatrends highlighted are: Social Responsibility, Ethical Wellbeing, Fairly Traded, Created Fairly, Ethical Luxury, Localism, Trust and Transparency, Resource Scarcity and Environmental Responsibility. These are all great topics that make my heart sing! The same report looks in great detail at the past, present and future trends. One of the great sector examples with the changes we have seen in the last few years is plastic pollution and recycling which concludes that: “in the past five years, recycling schemes were being used by several types of retail outlets, and will remain a crucial consideration for retailers in future. Retailers at present are more prominently shifting away from the use of plastic, while innovative recycling schemes will propel into the mainstream five years or so in the future”. Do make some time to look at these reports and you will be inspired or in-the-know on what is in store for the future.

 

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My own personal view, simply and most importantly, of the future is that I want my loved ones to be happy and healthy. I also want this clarity and vision for humanity and the Earth. I know there will be developments in technology and gains in progress with living standards but there is so much work still to collaborate and work on together as so many people are outside of these acceptable levels, struggling with being happy and healthy. I am not able to control this but in my own way, step by step, little by little, I can only hope that we keep this beautiful planet and its’ people safe and well for years to come…and certainly to 2030. Ask yourself too what you want for the future.

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